Hotel Sopot

Kiva ja siisti hiteeli, hyvä sijainti

Henkilökunnalla ei minkäänlaista käsitystä asiskaspalvelusta, eivät tervehdi ohikulkiessa, eivät kerro hotellin palveluista, sisäänkirjautuessa antoivat avainkortin sanomatta sanaakaan; hotellissa olisi ollut spa ja ravintola... ties mitä muuta. Ei todellakaan 4 tähden toimintaa.

Location, look & feel of the Hotel.

Service & food. We arrived early at 1:30pm as we came from 3.5hrs drive away but we knew we only permitted to check in at 3pm. Got told to come back which was fine & as expected. When we come back after a long walk it was 3:45pm and got told our suite still wasn’t ready. This was very disappointing and we were told we would have to wait until 4:30pm until we could check in. We had no choice but to wait in the restaurant. Ordered food, had a burger and wife had the Buffet. Food was not tasty and over priced in my opinion, however the restaurant was modern and stylish. I was expecting good food & excellent service and was disappointed. I would recommend a couple of Restaurants on the beach and within 10mins of the hotel - far superior in my opinion. The breakfast was ok but not enough cups, plates & cutlery and the waiters were not interested in keeping the food and utensils filled up. If it was my hotel I would train the staff to be a lot more engaging, friendly and smile from time to time.... All in all - fairly average experience, will not stay there again.