Sofitel Bali Nusa Dua Beach Resort

The breakfast is amazing, especially the pancakes.

We had to ask for basics like a teapot, wine bottle opener etc. for example, order wine to the room, then they don’t give an opener. Or there is no teapot for the tea leaves in the room. These should be basics for a 5 star resort.

Amazing hotel with beautiful staff, just quite expensive for rooms and then all food/drinks are over priced but food was quite good. Pools are really good.

This is our second time at the sofitel in nusa dua and I must say we were so absolutely pleased again. From incredible amenities to so much afternoon tea and cocktail hours for free, this stay was definitely worth the price. For honeymooners or families, the sofitel would be a great choice for all :) oh and the beach was great too! Super clean and not too crowded.

The Sofitel was wonderful. A large property situated on the beach. There’s lots of restaurants to choose from and the breakfast selection is totally unreal - nobody can go hungry! The whole property was very clean, lots of staff are forever cleaning and are very welcoming and friendly. Our hotel room was a room with a plunge pool. It was beautiful and always cleaned to a high standard. The Sofitel welcomed us with a lovely note and fruit basket and during our stay as it was our honeymoon and during our stay, it was my husbands birthday, they cooked him up a beautiful chocolate cake as a surprise. Such a lovely little touch! The manerai beach club is brilliant. I appreciate this isn’t part of the Sofitel and it is a partner but the service was brilliant and the music and events held during our stay were well-organised!

At peak periods you’re asked to wait to check in, our room wasn’t available immediately and checked in 30-40 mins later than check in time. Obviously not a big problem but you expect to be able to check in on time. The pool bar waiting times are pretty lengthy. It’s quite annoying having to wait 20-30 mins for you to be served, your drinks made and when they were made and you swam away with your drinks, you were holla’d back to sign your bill... this process should be smooth and efficient not drawn out! Putting towels on beds to reserve a spot really winds me up. Every day we were unable to sit around the pool due to the high number of reserved loungers. Although there’s a sign that states “personal belongings will be removed from loungers if no show within 30 mins” this is not upheld or manned. We were only able to get a spot by the pool after 4:30-5pm.

A lady name Indah from guest experience walked us around the property and took me and my wife to our spa appointment. She was helpful anytime we needed anything we could just message her directly. Then she would take care of it.

Nothing everything was great!

I really love the environment during stay at sofitel

No comment