The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Beach side restaurant was good, expensive though.

This hotel just doesn’t deserve 9.1 on booking score, it is more like 8.4 - 8.6. Overall atmosphere is not like a 5 star resort. Breakfast is good, but crowded and staff is quite confused and not trained properly. Some pool and beach beds have to be booked in advance and paid for, which seems redundant for someone staying in what is claimed to be ‘a luxury’ resort, it’s not so much about paying it, but it doesn’t leave a good and comfortable feeling for all the guests. Sun beds on the beach are too close together. Beach is not really swimmable, but this is not hotels fault of course - it’s just something to bear in mind when choosing Nusa Dua. Hallways are outdated, room is ok but smell from the bathroom (shower) is unbearable, I know this is a bit of a problem at Bali but for a hotel claiming to be on the higher end is quite disappointing. Facilities and service is outdated too, they provide you services, but nothing that really matters or that is useful for young couple. Worst stay in Bali, would not reccommend it. We regret it, as we could have chosen cheaper hotel for same or probably much better experience. Spa facilities very expensive, higher prices than in other nore expensive and better hotels.