Etsi halvat lennot: Southwest

Plussat: There was nothing good about this flight.

Miinukset: The flight was 3 hours late. It was southwest’s fault. No apology. No acknowledgement. The flight attendants were pissed and took it out on the passengers.

Miinukset: Stop serving pretzels, they suck. Had an isle seat, got a beer, and the passenger next to the window decided to wait until I poured it to go to the bathroom so I spilled it on me. Beer prices are stupid. Seats are crowded.

Plussat: Crew was pleasant and helpful.

Miinukset: The delay for this flight was very poor, both before and after boarding.

Plussat: Free checked bags are such a great perk. Complimentary beverages and snacks are nice.

Miinukset: Crew was courteous but lacked that spark/ energy you generally get on a Southwest flight. Also, seating is extremely tight and uncomfortable. It’s bearable for a short flight but would be horrid for anything more than a couple of hours.

Miinukset: Depart close to scheduled time

Plussat: I was able to watch TV on the flight

Miinukset: Turbulence was terrible and we had to remain in our seats the entire trip and there were no drinks served the entire 3 hours. It was a very long flight.

Plussat: N/a

Miinukset: We were boarded at 8:35 , Flight did not take off until 10:22pm

Miinukset: Getting to my destination....they changed my connection without my knowledge

Miinukset: This flight was terrible. Both legs of the flight were delayed due to non weather related events. We boarded the plane from BWI to PVD and sat for 1 hour at the gate while we were told we were waiting on 13 additional bags from late arriving flights to be loaded onto the plane. When I arrived at PVD my checked bag as well as the bags of several other passengers had not been loaded on to the plane. I spent an additional 1/2 hour or more locating a representative for my lost baggage. The lost baggage representative could not locate my bag and told me that she could not see information about where it was and I would have to contact the airport. I now have to be available during a 4 hour delivery window for my baggage delivery. Customer service is not available outside of business hours. I understand that bags get delayed, but to tell us the entire flight was delayed for 1 hour to load bags and then not have the bags arrive as they should is very misleading. To have a delayed baggage representative on the phone that can’t access the same information about my bag as the representative at the airport sets a very low standard. This is the last time I plan to fly with Southwest. I have lost confidence in them as an airline.

Miinukset: This was a terrible flight. Both legs of my flight were delayed for non weather issues. My second flight was delayed so they could load 13 bags from other flights that had arrived late. When I arrived at my destination, my checked bag along with the bags of several other passengers had not been loaded on to the flight and were still in Baltimore despite the one hour delay that we were told was to load all bags. I now have a 4 hour delivery window meaning I now have to schedule my day around Southwest in addition to the additional one hour spent sitting on the cramped plane. i called the delayed baggage phone number and they had no idea where my bag was located and said i would need to contact the airport for specifics. Customer care is only available during business hours. This is the last flight I plan to take on this airline due to misinformation and little confidence in their ability as an airline.

Plussat: My bags got sent to Tampa

Miinukset: My bags could have come along with me.

Miinukset: We waited quite awhile after boarding to get passengers bags on the plane before takeoff. They should’ve waited on the bags before boarding if it was going to take that long.

Miinukset: We had screaming children around us for 3+ hours. Made for a miserable flight.

Plussat: I liked that they eventually let us deplane after sitting on the jetway for over 2 hours.

Miinukset: Let me tell you the tale of flight 461. -5:30pm: I leave my home and start traveling to the airport. A few minutes later, I get a notification that flight is delayed 2:25. -6:10pm: Arrive at airport. No meal voucher to be provided by SWA. Why? Customer service won’t say. -9:30pm: Ok, everyone’s on the plane, let’s go! You wouldn’t have boarded all of us unless that was about to happen, right? -10pm ish: still on the jetway, being held by ATC for an undisclosed reason. Pilot comes on intercom, says we’ll wait here for another hour. No snacks, no drinks, sit in your seat and shut up. -11pm ish: Holding for another hour. -11:30pm ish: Ok, we’re going back to the gate. Why were we ever boarded? Don’t know! -11:40pm ish: The pilot misjudged the distance to the jetway, please fasten your seatbelts again, we need to move the plane. I kid you not, flight attendant actually said this. Absolute last straw. -11:55pm ish: Gate agent fumbles through my refund, which I need to call again about this morning. -7:15am ish: Write review, join JetSuite, and try to forget about this complete waste of time that is flight 461.

Miinukset: No delay

Miinukset: Been on time