Etsi halvat lennot: Southwest

Plussat: Okay. So just to give you context. Our flight from SNA Orange County was delayed by almost three and a half hours. We were scheduled to reach Denver at 2 but we ended up reaching at 4:19 pm Our flight from Denver was scheduled to leave at 4:20 pm. We needed up missing our connecting flight. They announced that they were holding the flight just in time for us to make it on board our connecting flight. But when we reached the boarding gate the flight had already left. We had to stay overnight at Denver and only had a return ticket on the same flight the next day (i.e at 4:30 pm the next day). My wife and I are not upset about the delay. I wish the staff could have clearly communicated to us if the flight had already left and not just falsely say they were holding the connecting flight. On top of that I wish they could have given priority for people with connecting flights on the flight from SNA to DEN to first leave the flight. They just made an announcement and didn’t do anything about trying to let the passengers with the connecting flights out first. We lost a good 5-7 minutes just waiting for everyone up front to deboard the flight.

Miinukset: Better communication and priority to escort and ensure the passengers with connecting flights were able to get to the boarding gate on time. Clear instructions of baggage claims for missed flights. Our bags were in the holding area since they didn’t make it to the connecting flight. We got our check in suitcases delivered to the hotel where we were staying after almost 7.5 hours. We waited for almost 3 hours at Denver airport to hear back something and decided to leave to the hotel. We didn’t get the bags deliver till midnight 12:15 pm

Plussat: The flight attendants were nice

Miinukset: Social distancing is a thing of the past.

Plussat: First time on southwest and never again. Hate the boarding hate the crew sarcasm and “wear your mask” every other minute. Just not enjoyable.

Plussat: Nothing

Miinukset: Be on time. Be honest about the delay. Get out luggage out in a timely manner!! B

Miinukset: The flight was delayed for more than one hour that’s the length of the whole travel

Plussat: Big delay. Really rough landing and flight. Elderly couple took exit row even though they clearly couldn’t assist. Need more discretion from flight crew to guide this

Miinukset: Big delay. Really rough landing and flight. Elderly couple took exit row even though they clearly couldn’t assist. Need more discretion from flight crew to guide this

Plussat: Timely flight

Miinukset: Lead attendant’s delivery wasn’t friendly at all

Plussat: Delparted on time

Miinukset: Scheduled employees to be at ticket counter early enough to accommodate passengers needing to check luggage.

Plussat: Being able to watch the NCAA game live, when it worked.

Miinukset: TV was spotty for too much of the game. More importantly, too many people, no social distancing. It feels like Southwest doesn't care at all. I felt unsafe.

Miinukset: Too many people, no social distancing. I felt unsafe.

Plussat: Crew were funny and accomodating to my family traveling with a small baby.

Miinukset: The Southwest desks were understaffed. Southwest requires an in person check-in for lap infants, which made us wait in line for 80mins with a fussy baby. Then the gates were understaffed and we had to wait for gatecheck tags at another gate and almost missed our boarding time.

Plussat: Flight completely full. No food except snack crackers. Only 4 beverages, coke, diet coke, seven up and water.

Miinukset: COVID survey at gate as we were called for boarding by group required us to be pulled out of "A" group to fill out survey that was done one person at a time on electronic tablet that we were last to be allowed to board aircraft. This could easily been done while everyone was waiting for their flight.

Miinukset: The plane was so hot! People would be much better at keeping their mask on, which we were reminded about 100 times, if the plane wasn’t 80 degrees! My favorite... keep your social distancing while departing the plane, after we were seated like sardines for hours! Such a joke! I’ll stick with Delta, thansk!

Miinukset: Plane was dirty, messy floors. Makes me question other cleaning procedures. Plane only had 8 empty seats which during these times is insane.

Plussat: The attendant who was calling the boarding groups at the gate. He was efficient, professional and pleasant.

Miinukset: Social distancing on the plan was non-existent. How is it that we have an airport terminal policy that requires social distancing and Southwest has a flight that is “completely full”?