Etsi halvat lennot: SpiceJet

Plussat: Cancelled the flight

Miinukset: Airline needs to stick to their time table.

Miinukset: I was denied boarding the plane with my voucher/eticket. The gate agent said that I had to produce a MasterCard ending in 6794 to board the flight. I do not own a MasterCard

Miinukset: Reclining seats not working

Plussat: It was an instrument of torture with so little leg room, I thought it was a joke at first. This, like other scummy budget airlines ram as many rows of seats in as possible, to make more more money. Pure greed scumbags; another airline on the no fly list for me.

Miinukset: STOP RAMMING THE AIRCRAFT WITH AS MANY ROWS AS POSSIBLE. It’s torture for anyone without midget legs. DO NOT fly with SpiceJet if you have the nerve to have been born tall. It should be illegal

Miinukset: There was an hour delay which the ground staff nor the airlines bothered to inform the passengers

Pathetic service by Spicejet

Miinukset: The flight was already delayed by 2 hours than its scheduled time despite that there was an additional delay of 60 mins and the reasons provided by the ground staff were absurd, none of the Cabin crew members are courteous, they seem to be frowning or in a mourning as if lost some one

Watch out for flightnetwork.com!

Miinukset: When you order ticket through flightnetwork.com, apparently you pay to them, but they pay to the airline. In India, some airlines like Spicejet asks you if you actually carry the credit card by which it was paired to the airline. If not, the airline will make you pay the entire fare again. The flightnetwork gets refunded, and you will be paying for it twice!! Watch out!

would not accept International Baggage fee.

Miinukset: We had to pay 14,000 rupees more

20 options for food, but only 2 available on board

Plussat: Upgraded to Spice max. So front row seats, priority check in, fast track luggage and preboked meals.

Miinukset: They only had 2 options for meals on board. And both were bad. With 20 options in their menu, they had kept only 2 options and both were bad. Those too were only snack items.

Bottom of the barrel

Plussat: Nothing

Miinukset: Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again.

Review

Plussat: Comfort, cleanliness ,check in.

Miinukset: I was refused food as the stewardess did not have change for ₹500:- & cost of food was ₹200/- odd. Being diabetic I had to go without my insulin.. Luggage arrived quite late in Kolkata.

Plussat: Flight was good

Miinukset: Poor service by the airline desk staff. They have no consideration for international passengers on baggage weight.

Miinukset: The gave us hard time :( first they were not issuing us the boarding passes. They when I call kayak i have been told rebook our tickets. It was the worst day for us :(

They will get every single penny they can get by fake advices

Plussat: Any other airlines but not SpiceJet

Miinukset: Long story. Have international flight with 2 pieces of 23 kgs luggage from Bangalore from Hyderabad. But at Hyderabad this guy who is not quailed to print boarding passes made me to check in my carry in bag because they won’t allow a laptop bag and charged me 6,000 rupees. Ridiculous. Their website misleads. They just rip you off. Worst airlines and shameful for airline industry. If Indian government don’t regulate these scams, will loose lot of tourist

Miinukset: Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience.

Not comfortable

Miinukset: No food, low leg space. Very long boarding (back seats first, inaudible announcement of which rows should go now, and still very long).

Needs lot of improvement

Plussat: Flight attendants friendly nature

Miinukset: Boarding annoucenrs, Hot inside the plane Because AC was not turned on till after flight take off

Miinukset: The flight was delayed. The luggage took too long.

Miinukset: Delayed.

Uncomfortable

Plussat: The Airconditioner was not working.

Miinukset: Confort

I’ll mannered staff. No announcements as to why the flight was delayed

Miinukset: Staff was rude. On asking why the flight was delayed, she replied back very badly that it’s the ATC’s fault. The tone was so bad. I felt like lodging official complaint. She misbehaved with another passenger and when he asked about complaint box she said go on site and report us. She hardly cared what we would do. I guess their must be rules to make sure staff does not misbehave with passengers.

Miinukset: Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage

worst airline ever

Plussat: The best thing about this airline was getting off it at the destination

Miinukset: Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks

Slightly delayed flight, but got a good seat

Plussat: I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything.

Miinukset: Give out free water - the air inside the plane was stagnate and dry.

Miinukset: The catering magazine gives a lot of food choices but in reality I could not get any of the 3 options I asked for. The boarding is very haphazard. The queue of people is not controlled at all.

Mixed reaction

Plussat: Friendly cabin crew, specially Ms Nandini. Food was okay.

Miinukset: Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space.

Low quality in-flight air

Plussat: People are nice. Im india delays are more common than on time. But comparing to others such as indigo, this is a better airline.

Miinukset: Quality of air is low to unhealthy.

Plussat: Flight fine but shocked to hear they had no bottled water on board.

Miinukset: No bottled water on board at all. Appalling.

Flight was delayed by more than 3 hours !! Is it a joke?

Plussat: Nothing

Miinukset: Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying

Crammed and tight seats, poor nothingin flight service

Plussat: Nothing

Miinukset: No in flight service. Crammed and small seats. Had to pay recess baggage fees since did not know that the ticket I bought via kayak was without any checked in baggage.

Plussat: boarding was very fast and efficient

Miinukset: Flight was delayed by 30 minutes, then we ended up circling for a long time so landed nearly an hour late.

Poor customer service

Plussat: Nothing

Miinukset: They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet.

You get what you pay for

Plussat: Low cost, kept the information up about delays

Miinukset: Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm.

Miinukset: The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines.

Miinukset: Coffee was cold. I also had to pay for it!

Miinukset: I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet..

Pack-em in sell cheap(ish)

Plussat: Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard.

Miinukset: No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then.

What a mess on boarding.

Plussat: Not a lot. . They served drinks but 15 mins before landing when pilot was about to start his landing announcement. The crew did try hard though.

Miinukset: Crowding, boarding procedures, no seat belts for infants.