Sydney hotellit lähellä World Square Shopping Centre

Plussat: The room was first class and the bed super comfy

Miinukset: Nothing!

Plussat: Extra attention.

Miinukset: They need to replace the little ottoman in the room with a 2nd chair. The king size pillows are too long and too heavy.

Plussat: Room very clean and comfortable

Miinukset: My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.

Plussat: Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff.

Miinukset: I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.

Plussat: The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!

Plussat: Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.

Plussat: I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.

Plussat: Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel.

Miinukset: Absolutely nothing not to like.

Plussat: Great views

Miinukset: Construction was going on

Plussat: Breakfast buffet

Miinukset: Construction around hotel is terrible. Gym and pool are old and needs to be updated. This hotel is the worst four seasons I’ve ever seen.

Plussat: Ideal location for visiting Sydney sites and restaurants. Helpful staff.

Miinukset: Very convince

Plussat: Location, service and ammenities were great. Staff was very welcoming

Miinukset: Facade could use an update but the inside is very nice

Plussat: comfy bed, good breakfast buffet, friendly and helpful staff

Miinukset: very small rooms, not also spotless clean (bathroom), not much bath products, no fresh bottle of water, no slippers etc.....

Plussat: Location was fabulous. Harbour view a real bonus for country visitors. Luxury at an affordable price. Friendly helpful staff.

Miinukset: A little disappointed two members of hotel staff unable to point us in direction of a very well known nearby seafood restaurant. In fact when finally assisted by a doorman we ended up walking 30 mins out of the way when restaurant was in fact a a simple short walk of between 5 -10 mins away from Four Seasons.

Plussat: the harbour view from the room

Plussat: Stunning views of Opera House,Harbour and Bridge.Great position from which to explore city.Friendly and helpful staff.

Miinukset: Nothing,we had a wonderful stay.

Plussat: centre of city

Miinukset: Disappointed at being given a ‘Smokers’ room. Were not asked what our preference was regards smokers or non smokers at reception. We assumed, wrongly, that we would be given a non smoking room.

Plussat: location

Miinukset: they were working on the room next to mine and it was quite noisy

Plussat: The welcome at the hotel and particularly at Reception was most impressive. Every staff member I encountered was so professional and friendly.

Miinukset: For the price of the buffet breakfast, I have certainly enjoyed better in Sydney city hotels and as I was entertaining a guest one morning, I was a little disappointed with the presentation and the selection.

Plussat: Every member of staff we encountered was courteous and helpful. The rooms were well appointed & clean and the bed very comfortable. We wanted to extend our stay and the hotel made this very easy.

Plussat: We really enjoyed every second of our stay and we highly recomend this hotel to any one going to Sydney

Plussat: Excellent location; friendly hotel stuff; very comfortable room.

Miinukset: Elevator seemed faulty, slow, stopping at floors when no-one was there and very even told us it was out of order on an unattended floor. Talking to staff on the phone was not very helpful due to language issues.

Plussat: The apartment was very roomy and comfortable, clean and well appointed. It was conveniently located.

Plussat: The location, the balcony on 7th floor and the services available. Bed was comfortable too.

Miinukset: Could do with some fresh soft furnishings in lounge area.

Plussat: Hotel apartments were really nice, we had a two bedroom, and it had two big bathrooms, with a great view over the city. Also had a kitchen so you can cook if you wish, overall we loved it here!

Plussat: The helpfulness of the staff

Plussat: location and facilities

Miinukset: casino didnt provide free drinks

Plussat: Great apartment. Excellent facilities. Friendly, helpful staff.

Miinukset: We found it difficult to find main entrance, valet parking. It would be really helpful to provide guests with detailed directions when confirming bookings.

Plussat: rooms are spacious, clean,has a nice kitchen with good brand kitchen utensils. i have never stayed in a service apartment this modern...and i would come back... and stay here again...

Miinukset: its not a great location...its difficult if you dont have a car....

Plussat: Convenient location, plenty to do, staff very helpful, rooms lovely and spacious, plenty of options for dining

Plussat: Fantastic apartments! Fantastic Facilities!

Plussat: Good location

Miinukset: Carpark very expensive

Plussat: Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel

Miinukset: Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights

Plussat: The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.

Plussat: Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.

Plussat: Continuous hot water

Miinukset: The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.

Plussat: clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff

Miinukset: nothing

Plussat: Very comfortable bed, room quiet although located on a busy road.

Miinukset: Unable to change the temperature of the A/C which for us was too cold.

Plussat: This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.

Plussat: An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great.

Miinukset: Would like some packets of biscuits to have with a cup of tea in the room!

Plussat: Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.

Plussat: the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city

Plussat: The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great

Miinukset: Not really

Plussat: Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.

Plussat: Really enjoyed my stay here. Impressive staff. Really went out of their way to check me in early and effort was made for me with options. Lovely modern spacious apartment. Nice facilities, comfy bed, tasteful furniture and beautiful views with large fully opening window. Excellent location. Faultless stay.

Miinukset: Some apartments share a main entry before your private door, other apartment occupants can be slightly noisy entering and exiting this main door. But nothing too major.

Plussat: We liked its proximity to shopping and eateries in Darling Harbour

Plussat: Good location, friendly staff and clean building

Miinukset: Wifi should be free for hotel guests

Plussat: Convenient.

Miinukset: I forgot my tupperware container and the staff asked me to wait for the lost and found report back to him made me wait for more than an hour. The result made me unsatisfied as I was the person who sit there wait for an hour and then still need me to go and ask them to remind that I was still waiting for their reply.

Plussat: Clean, tidy, nice color of the furniture, sercurity card to get in lift, wonderful smell of the lobby!!!

Miinukset: No toliet in the lobby; no patient of the reception worker when I was calling the reception for a comb.

Plussat: luxury comfortable serviced apt. in the center of sydney city. walking distance to Darling Harbour and Museum and chinatown and of course the biggest shopping mall on Pitt street. Another 35 mins walking to fish market was enjoyable too.

Miinukset: except the refrigerator was a bit noisy during the night.

Plussat: Good location and modern facilities. Homely feel

Miinukset: The hotel charged USD 50,00 more than the price I had booked. I don't know why an offer is announced if you have to pay more when check-out. I consider that it is not a fair play because an offer sometimes is decisive when you book some hotel.

Plussat: Great room, with excellent view on Darling Harbour, and a spacious balcony. Very good value for money.

Miinukset: Reception staff very ordinary. Too expensive and didn't like having to pre authorise additional payment of $100 that I was told would take up to 10 days to be credited back to my card.

Plussat: Tilava huoneisto, kauniit näköalat, kylpyhuoneessa sekä suihku että kylpyamme

Miinukset: Astioita ja aterimia olisi voinut olla enemmän, astianpesukone ei toiminut kunnolla ja siitä sekä pyykinpesukoneesta puuttuivat käyttöohjeet. Saunatiloissa ei ollut pukeutumistilaa.

Plussat: Very nicely set up. We ended up in a two bedroom apartment (we paid for a one-bedroom) so we had plenty of space. 42nd floor. Elevators were excellent so no delays. Will stay there again (depending on price).

Miinukset: We found it a little bit noisy (from the ground - not from adjoining apartments). Just single glazing. Not a major problem.

Plussat: Great staff, good breakfast with a wide selection and even friendlier wait staff - great coffee! I forgot to get his name, but the gentleman on the door was sensational - perfectly authorarove enough to get us to what he needed to do, yet not enough for us to think he was pushy...

Miinukset: Had to wait a bit for our daughters bed to be delivered, and not the best thing considering we had a 7pm incoming flight, and we were tired, but all in all they were pretty good when they recovered.

Miinukset: The 'king size bed' was two twins joined (very common outside of USA but not acceptable at this level property). Furthermore the bed was on wheels. Similarly in the club lounge the chairs are either too low or just not comfortable -- a big disappointment for such a stunning setting. Staff however were top notch. A+++

Plussat: The concierge was excellent.

Miinukset: Gym is small

Plussat: We really loved everything until our problem at the checkout.

Miinukset: We had requested a car to the airport to be scheduled. We stopped at the luggage arrival desk the day before. It was written down but i think no one ever called the car service. There were 4 of us with large luggage so my son had to run down the ramp into the street to flag down 2 taxis..... The international terminal airport was VERY busy and we came close to arriving too late for our flight

Plussat: Everything, especially the concierge service.

Miinukset: I think the hotel should make wifi more easily available.

Plussat: Location was outstanding. The buffet breakfast was good too.

Miinukset: Requested new pillows from the front desk and they forgot about it. Rooms are a bit dated.

Plussat: Room was comfortable, clean and good size. Breakfast buffet was excellent it was included in my nightly rate. Had the seafood buffet as well which was good. Lobby bar has good ambience. Happy hour 4-6pm at Meat & Co good value. Some nice extra touches like weight scale in the bathroom, suit brush and shoe horn in cupboard. Good size desk and seat under the window a nice touch.

Miinukset: Check in quite slow even though I had priority check in. Restaurant Opera for seafood buffet dinner told there was two sittings but after electing to do second sitting it didn't seem to actually be policed. Coffee should be included in the buffet price. No USB sockets. Clunky TV menu and interface.

Plussat: the location is amazing. overall a great experience and would recommend it to friends and family!

Miinukset: the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.

Plussat: The quality of the staff in the foyer lunch?coffee area.

Miinukset: The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.

Plussat: friendliness, comfort,location price

Plussat: Room comfit and cleanliness. Proximity to tourist sights and transport.

Plussat: the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities

Miinukset: I would like a better in room fridge although the ice bucket was great

Plussat: The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly

Plussat: The location is perfect.

Miinukset: We did not have access to the upper terrace with a view.

Plussat: Aamiainen oli monipuolisen runsas sisältäen riittävästi hedelmiä. Lohi aamiaisella oli hyvää.Hotellin sijainti erityisen hyvä oopperan suhteen.

Plussat: Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.

Plussat: The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave.

Miinukset: My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.

Plussat: The location is excellent for sight seeing and shopping.

Miinukset: Long lines at the front desk in the mornings for checking out. Most guests seem to have issue with their bills.

Plussat: Just the receptionists - guy who took my feedback when I checked out and seemed sincerely upset that I had a bad experience and the lady receptionist who produced the bedroom slippers when housekeeping rudely said there was none. Other than that, I was totally ripped off. I know the holidays bring volume, but the hotel should've been prepared for that. If you can't handle it, don't book additional guests, especially the ones that pay and are Accor members. You'll just ruin the experience.

Miinukset: Booked this for NYE, our first time in Sydney, Australia, at that. Paid a hefty AUD3000 given the holiday and received a rude response with no explanation on the first night from housekeeping when I requested for bedroom slippers. Was told they ran out but reception managed to produce 2 pairs the next morning for me (reception was actually quite helpful). Used, empty glasses, utensils were left on the table after beds were made up and towels were replaced. Room was clearly not vacuumed nor cleaned as the carpet still had some pieces of paper on the floor. Moulting towels with lint sticking to the body upon use, which meant having to take a bath again to remove them. Being an Accor member and having used Novotel around the world on various travels, my family was placed on the lowest floor with the cabin crew of various airlines. Noise could be heard outside. Black out blinds were not noticeable and woke up to the bright light. Refill of water bottles inconsistent - only done on 1 out of 4 days and even after having asked 3x on the same day for a refill, was told - "that's not our department" - and so the water never arrived. Attempted many times to re-stock water in the lobby but it was always empty and finished. For AUD3,000, it was a total rip-off and after having transferred to Westin Sydney with my SPG-Marriott points and getting the best room ever and satisfactory service for another 3 nights, Novotel Sydney has made me re-evaluate and think whether I should still continue using them when I travel.

Plussat: The only thing I liked was the availability of the outdoor pool and access to internet in the lobby.

Miinukset: When I arrived and walked into my room, it smelled horrendous. Then walking into the bathroom their was some object of grossness in the shower. We called immediately and transfered to another room that was ok, but still had an odd odor. Then later in the evening, when coming back from dinner their was puke in 2 of the 4 elevators just sitting there. The front desk was informed, but really didnt act on it. I had to ride up to my floor with puke on the ground cause the other 2 elevators were taking too long. I spent 475 dollars for the one night.....I was extremely disappointed. Didnt even bother to try and get a refund.

Miinukset: AC stopped working in middle of the night. We alerted staff the next day and the t was fixed while we were away. We never had hot water at the bathroom sink. In fairness, we never notified the staff about the problem.

Plussat: Friendly staff, nice food, great location.

Miinukset: Shouldn't have to pay for internet access or parking.

Plussat: I enjoyed the closness to the city of Sydney and the harbour side views from our room.

Miinukset: The additional cost of the car parking. The lack of exhaust fans in the bathroom.