Plussat: No crew, only the pilot and copilot. Extremely small plane. Virtually impossible avoiding forking out extra $20 for luggage. Carry-on luggage display is barely the size of a 15 inch laptop, smaller than one at Guatemala airport. So if you weren't hit by luggage fees outboard, you sure will inbou Miinukset: Low fares, very small planes, no assigned seating despite what boarding pass says. A low cost option, however due to size of planes, luggage restrictions are so onerous it would be better to go on another airline. This is not a comment on the professionalism, dedication, moral of staff.
Plussat: It was cheap. However the baggage restrictions has us scrambling for a storage solution for our luggage. We had an international flight 4 hours after our return flight arrival at Guatemala City Airport. The airport does not have left luggage lockers, nor do most hotels offer this service. Miinukset: The outbound flight was on a small plane, the return flight on the same airline at 1p the following day was even smaller! The carry-on display at Flores airport was even smaller than the one at Guatemala airport. Unless you are the size of a mouse, you will bound to pay $20 extra for luggage.
Plussat: Small airplane, but short flight. Easy on and off. Very kind flight attendant
OkPlussat: Quick flight, no luggage chargeMiinukset: Confusing boarding procedure, no a/c until in-flight,
Excellent customer service and flight!Plussat: The personnel was really friendly!
They served us a drink, some chips and cookies (even though our flight was of an hour).
They are excellent!
Plussat: The staff and the snacks were great. Miinukset: The boarding process was an absolute mess. Everything was late, my party was split into multiple planes, the system was not well explained. There was a great deal of stress involved that could have been avoided with better communication and more staff on hand.
Plussat: We had the best flight attendant.Miinukset: They switched us to a plane that was two hours late, they didn't give us any compensation or food when we asked because they said we would get some on the plane. Then, we did not receive any food (the rows behind us did though). Very unfortunate and disappointing.
Plussat: The staff at the airport and flight crew were friendly and helpful. Highly recommend and would gladly fly with the again.
Plussat: Very good and smooth trip!