Etsi halvat lennot: TAME

Plussat: Pasamos una situación la cual no quisieron bregar

Miinukset: Tame charged me because my ID number was not in reservation when checking in. I always fly this route and never had this issue. I later spoke to another Tame agent and he said that he would have resolved without having to charge me. Poor customer service from Tame.

Plussat: It was quick boarding

Miinukset: The flight was delayed. It also had a gate change.

Plussat: On time

Miinukset: Entertainment onboard

Miinukset: I was charged and extra 11.20 for 6 people for the passport numbers not being entered ahead of time. When the flight was booked there was not even a slot open for that information. When explaining that to the person at the counter she said, "well either you pay it or you dont board the plane."

Miinukset: The connection in NY was over 5 hours. No place to wait in the Aeroflot terminal. No lounge. No restaurants. No sympathy from Aeroflot. 3 hours in hard plastic chairs. Check in at least allowed us access to a nice waiting area.

Miinukset: Seats very uncomfortable

Miinukset: If they would have blankets for us, the plane was too cold

Plussat: Nothing

Miinukset: No leg room couldn't even move, old plane, 2 hours delayed, had to pay extra money because according to the airline I did not have my passport number on my reservation.

Miinukset: Food was horrible! Seat was very old and uncomfortable

Lost flight

Plussat: Nothing

Miinukset: The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know

Miserable

Plussat: I liked that it was nonstop, but the time was terrible - 1:45am.

Miinukset: Everything took way too long and the flight was uncomfortable. Since it was an overnight flight, I was hoping to sleep. There was absolutely no sleep to bechad. The seats were tiny, they barely reclined, so getting into a comfortable position was impossible.. One child (about 4 or 5 years old) wouldn’t stop crying or talking loudly or playing some noisy game on her parent’s phone. The flight was jam-packed. Because I was feeling lousy - tired and irritated - I just couldn’t eat much breakfast. Not in the moi to eat eggs at 6am. It’s really too bad, since the flight was fantastic from Nee York to Quito.

Uncomfortable airline

Plussat: Direct fight

Miinukset: The monitors did not work and very old interior plane design.

Miinukset: We were told in flight had been cancelled in their system, and had to wait 30 minutes for them to rectify a problem that we did not cause. We sat on the tarmac for two hours-the pilot did not say why. Service was. Horrible? No toilet tissue in bathrooms, plane leaking, no cushions on some seats....horrible experiemce

Delayed.

Plussat: They were able to get me seat up front

Miinukset: The delayed boarding really bummed my nephew and I. We were arriving late in Guayaquil and understood the risk of arriving late but this made things much worse.

Miinukset: Incompetent corrupt bankrupt government run airline. They tried to switch flights canceled flights change itineraries and do whatever they could do to charge additional fees I will never travel with Tame airlines again

Worst experience

Miinukset: Sits are very old and very uncomfortable for long flights

Horrible.. do not use TAME

Plussat: Nothing. Service and quality control needs a lot of work.

Miinukset: Flight going to Lima was horrible. 5 of us traveled on the flight together. 1. Delays with no information as to how long or what was wrong. 2. The Tame agent just said listen to the intercom. The gate changed 3 times on June 21st flight. 3. No organization and no empathy for the passengers. Tame seems to feel because they gave us a voucher to eat breakfast for $12 it’s ok. It’s not ok. 4. We get to Quito and we have to stay in a hotel 30 min away from the airport. The hotel itself was fine. But it was in a very bad area. No stores around. We could not even buy a water bottle or soda. 5. We finally get to lima 1 day later and 1 day lost due to Tame, my suitcase was missing. All my personal items, clothes, etc were still in Ecuador. We were told tomorrow night the bag would arrive and it would be delivered to my residence in Peru. Nope. We received a phone call Sunday night at 1am from Tame. That they were on their way to the house. In about 1 hour. Tame never showed up that night. I lost sleep due to being up waiting for my luggage to arrive. It was ridiculous. The next afternoon I went to the airport to pick up my luggage and Tame was closed because they only work night hours and certain days. So, I could not use get my bags once again. I will never book with Tame again and would like my money back from them.

Pure garbage

Plussat: Nothing

Miinukset: Staff was rude. Flight was over 12 hours delayed. Plane was old. Food was awful.

Stay away

Plussat: Crew is nice and polite. Flights were on time.

Miinukset: Old planes, very cramped seating, non working monitors.

The worst flight experience I have ever had.

Plussat: The staff was nice.

Miinukset: I have never been on such an uncomfortable airplane. The seats were outrageously uncomfortable. It was like sitting on worn out cardboard for 6 hours. The plane was filthy. It was incredibly hot. I was really stunned at how horrible it was. The plane was a leftover from the late 80's, no exaggeration. And the planes from the 80's were better. They at least had a movie, drink service, were clean, and the seats were more comfortable.

Old plane but got there safely

Plussat: Smooth boarding with preference to handicapped and people with children. Left on time and got to the destination on time.

Miinukset: Airplane was not week kept inside. Dirty with stains, really old seats. Looks kind of bad. Entertainment system completely useless and not at par with our current world. Even the route information had wrong labels. But the flight in itself was just like any other.

Terrible - no warning

Miinukset: My flight has been delayed 13+ hours with no warning until I got to the airport

Plussat: Got me from point A to point B without crashing

Miinukset: The registration and boarding is an absolute mess.First, the agent tells us we can check in as early as 9 pm when we come at 9:30 pm the counters are empty and not a single agent shows up until 10:30 pm. By that time the line to the counter is across half the terminal. The special line for the disabled was ignored for an extra half hour. When boarding is announced they say they will board by row, but then no announcements on rows boarding are made so the boarding process is a mess too. The plane is old, dingy and stinky. Individual lights are not working. When I mention to the flight attendant that I think something smells like burning, she just walks past me without even giving it a second thought stating "no, it does not".. Just a truly mediocre quality with nobody caring.

Plussat: The service at check in time

Plussat: Check in crew provided good customer service

Miinukset: TVs didn’t work, plane wasn’t old and uncomfortable

Plussat: It landed safely.

Miinukset: In Quito, we waited over 1 hour in line to check in. The plane itself was dingy. The "entertainment" system was at least a decade out of date and barely worked. The food was medicore at best. There was no wine or beer available. There were no beverages offered on a six hour flight other than those that came with the meal.

Worst customer service

Miinukset: TAME cancelled my flight didn't update me went to airport to talk to agent agent turned me away with no answers spent 6 hours total on hold on the phone to talk to an agent no refund or credit offered on a $700 flight

I hate this airline

Plussat: That I landed safely and on time

Miinukset: OLD worn cloth seats that are falling apart with material worn thin. There is NO entertainment on either flight and it’s a six hour flight, you can’t order a special meal, I wasn’t asked if I wanted a beverage until four and a half hours into the flight, there are no outlets to charge your electronic device, the bathroom smelled like urine that turned into ammonia due to a lack of thorough cleaning. SO GROSS

Bad experience

Plussat: I think it's in the best interest of tami airlines to get new and improved airplanes

Miinukset: Plane overall was disgusting Bathroom were not well maintained Seats didn't have working entertainment systems Bottom of seats were bent towards the floor and were uncomfortable to sit in and head rests were ripped as well We didn't have blankets for sleeping at night nor any pillows Overall I believe the price was too expensive

Miinukset: Over fly tickets sold and I missed a baggage and still don’t have a answer poor costumer service I was in the airport for about 3 hours and nobody help me with luggage I going to call tomorrow again

The third time that they decide to cancel a flight without explanation

Miinukset: The airline cancelled the flight, no explanation. This has happened with TAME numerous times. Their options would have meant a bus ride from Cuenca to Loja which was impossible with my own itinerary. I will try everything possible to not use TAME.

Plussat: Atratraso de vuelo

Miinukset: Atraso de vuelo

Miinukset: No online booking or seat assignments. Desk team at JFK was terrible. Plane was very old.

Plussat: Crew was professional and polite. Check-in was easy.

Miinukset: Flight was delayed 1 hour and there was no information given during that delay.