Etsi halvat lennot: Taca Intl Air

Plussat: Friendly prople

Miinukset: Air conditioner was barely functional. Really hot and stuffy. The flight attendants were pouring drinks over the bucket the contained ice, and I watch them spill various beverages into the ice bucket. Needless to say, I got my drink without ice after watching that on sanitary practice.

Poor treatment of customer

Plussat: The crew on board the plane

Miinukset: When I arrived at the airport, the service desk told me I had already missed my flight. She said, "Well, actually, you missed the boarding. It's already finished. We stop boarding the plane an hour before the plane takes off." I begged and pleaded to be let on the plane but she would not allow it. Then, I didn't get to rebook a flight until five hours later (for $448 additional to what I had already paid for my flight). That flight boarded at the time of departure and we took off over an hour late. I feel like I was mistreated and lied to by the staff. No airline stops boarding an hour before the plane takes off!

unhappy

Plussat: arrival time

Miinukset: Food is mediocre and for the price I pay, not enough luggage allowed

Worst travel experience ever!!!

Plussat: Made it to San Salvador.

Miinukset: Couldn't adjust their own passenger manifest. Had me in system twice so friend couldn't check in. ONLY solution was charge me cancellation fee for duplicate and then forced to purchase another ticket. $1400 for an emergency row seat, tv arm that didn't work, air not fuctioning properly and seats did not recline. Horrible customer service! Check in employee, "Jasmine,"was so sure it was my fault that she felt like name calling during her explanation to her manager, who also never apologized and cut me off when ever I tried to ask a question. Never flying avianca/taca again. Not worth it!

Plussat: Same as above... made it in one piece.

Miinukset: Plane felt like it was going to disintegrate in the air on decent. Walls and windows shaking. Pilot HARD on the brakes during landing. felt like we were going to fish tail making the hard turn to the terminal.