Tegucigalpa hotellia

Plussat: The hotel itself and the view were beautiful. We visited from Dec. 26 - 27and weren't affected by the civil unrest. The location is great. It is about 15 minutes from the airport and there is hotel shuttle service to the airport. The beds were very comfortable. It has an awesome outdoor swimming pool along with gym, sauna, and a spa. There is an onsite bar/restaurant that serves food 24 hrs with a happy hour. The hotel restaurant serves the best breakfast! There is a chef making onsite orders and there is also already prepared food.

Miinukset: Although the view is awesome, there is a lot of construction. The girl at the front counter could have been a little nicer. Everyone else was great. Lastly, when booking we reserved a room with 3 beds. The reservation was through Expedia and it said there would be a king bed and two full beds. When we arrived we were told that there weren't rooms with three beds. We got a room with two full beds and they brought in an additional single bed.

Plussat: I really enjoyed the staff!! Front desk, entrance people, and especially the spa staff. I had one of the best spa treatments there for the money...a Mother's Day special. (I am from a resort town in US - so, I have something to compare it to.) Excellent dinning experience in both places.

Miinukset: Maybe wish they had an English channel on the TV....

Plussat: Staff was very friendly and attentive

Miinukset: Bar

Plussat: Very good , but the Marriott was included with my room .

Miinukset: Every thing Good

Plussat: Modern and spacious hotel Almost idyllic garden

Miinukset: My name is Francisco Javier Iranzo Urdampilleta, Spanish. I was visiting your country where I found it very welcoming at all times of my entry which was the 03/03/2020 Land route taking more than 17 days tour through central america from the day of my arrival in Panama 02/17/2020. The matter that concerns us is a complaint through this via the incivico behavior of a hotel establishment called the Portal del Angel Being its location in Col Palmira Avda Perú 2115 - Tegusigalpa, Honduras. Cai 189abc-b260e9-384385-0d84ac-60e4ff-49. We stayed 2 nights from 03/03/2020 until the day of departure at noon on 03/05/2020. So far so good. We leave the same day bound for Roatan Island without before reserve the room on our return on 03/10/2020 When we arrived the reception was full of people, and they told us that we had no room that even if we were reservations not the We had, our ordeal began since we saw that we had no answer this bad. If not because it added that we were Spanish with protections Masks and gloves and that to the establishment could not tolerate our presence to that add to it I have a 52% handicap and that has confused them in their decision not to accept us as a client, that we already were Since that same day 03/10/2020 Corona virus cases had jumped covid-19 in the cities of San Pedro Sula. And they left us on the street and there was no rooms for us. Francisco javier iranzo urdampilleta.

Plussat: The breakfast was good, but the personal was bad, the bedroom was good, but the bathroom was terrible

Miinukset: the hotel needs to improve the maintenance of the rooms, the toilet was disgustingly dirty, I consider that for the value we paid the hotel has been too short

Plussat: Everything

Miinukset: Nothing

Plussat: Very comfortable, welcoming staff, clean, beautifully decorated

Miinukset: Difficult to go out without taking a taxi. A fridge in the room would be good.

Plussat: Everything was good

Miinukset: No comments

Plussat: Great breakfast nice cozy hotel

Plussat: Muy lindo el hotel con excelente atención muy limpio a mi esposa y a mi los encantó mucho

Plussat: Reception's staff willingness to help me with my different requests

Plussat: Very nice place. Room large. Staff very helpful and courteous. I got the breakfast option. They have several choices. Did not get change to try them all. Early flight, they made a lunch box breakfast for me as leaving before scheduled breakfast hours.

Miinukset: Can't truly say didn't like but I am in a Spanish speaking country and have poor Spanish. After Nicaraugua surprised at how fee people speak English here. So would say spoke English as trying but actions did not correspond with a person that understood English. Think they scared me a bit about being careful about crime. They call you a cab would not flag down from the street

Miinukset: The loud music in the restaurant

Plussat: Breakfast was quite good although it could be extended to 10:30 or 11 am.

Miinukset: Had an issue with not having enough towels (we were 4 and they usually put 2 towels) so we had to constantly ask for them.

Plussat: The breakfast was good, the bed was comfortable and the room was clean.

Miinukset: There is a mini bar in the picture of the room, but actually there is not. If there are medicines that need to be kept in low temperature, they need to be stored in the refrigerator of the restaurant, which is very inconvenient. There is lampblack smell in the room all the time, but did not change same room model.

Plussat: The buffet

Miinukset: The steam room could be cleaner.

Plussat: Most friendly staff. Great location.

Plussat: The price, security, good location.

Miinukset: The restaurant.

Plussat: Breakfast was awesome

Miinukset: Small beds

Plussat: Location!

Miinukset: food

Plussat: Pool is ok

Miinukset: Menú in the room bathtub plug Waiters in Pool area

Plussat: Everything was great. Great customer service, nice and comfortable rooms.

Miinukset: We couldn’t sleep because of all the outside music and noise from the bar at 1 am. Thankfully the staff was able to solve our problem and they switched our rooms and we slept well after that. I expected their rooms to be sound proof

Plussat: The room is spacious and quite. The bed is really comfortable. You will find in the room everythng you need to make your life easy when travelling for business. There is a great gym on the 9th floor. Location is convenient, next to a mall (with direct access) and 15 min drive from the airport. Staff are nice and helpful. On my next trip I will book this hotel again.

Miinukset: Breakfast could improve with a wider offer. I had dinner at the restautant and it looked like they did not have enough staff and they had us waiting for a long time. Wifi signal was weak on my room.

Miinukset: They say there is a business center for printing and other needs, but there actually is no center at all.

Plussat: The breakfast and the gym.

Miinukset: The temperature of the hot tub - it's always luke warm even when they "heat it up" for you.

Miinukset: Nice modern type hotel.. good size room and excelent service from the staff. I would change the pillows quite stiff.

Miinukset: The pillows more softer

Plussat: Clean and modern

Plussat: Breakfast was really good.

Miinukset: Everything was excellent.

Plussat: I like the costumer service and place very clean

Miinukset: All

Miinukset: They took forever to do a check, probably they were people in training. Overall the room was fine, clean and comfortable beds. The a/c had no way of being controlled because the unit control did not work either it got too cold or you had to turn it off. Altogether this is not a deal breaker. UNTIL the next morning when they started hammering on a wall from 6am and stopped till 9 am total disregard for the people sleeping. Breakfast was lacking compared to other hotels in the same price range.

Plussat: Architecture and cleanliness

Miinukset: Location

Plussat: Beautiful hotel. The view was great and the beds were super comfy.

Miinukset: Everything was perfect!

Plussat: The room was very clean and comfortable

Plussat: The staff was incredibly kind and helpful. The rooms had comfortable beds. The lobby was ornate and impressive. I am excited to return!

Plussat: Location, dining, pool and lobby area, staff behavior, all done professionally and tastefully. The room was beautifully decorated and had a comfortable bed and classy bathroom. The buffet breakfast was excellent, so many choices! There were no armed guards, military police, dirty sheets or anything even close to what a previous reviewer said. Although the street was very busy, it was easy to walk across to the mall. The mall is comparable to anything in the US. It was being set up for Christmas with attractive decorations. Overall, it was a great experience. If you're staying in Tegucigalpa this place would be my top recommendation.

Miinukset: Crossing the street to mall is having to step between two lanes of cars without a true pedestrian crossing. It didn't really bother me, but I could imagine if I had kids, it would be a little frightening.

Plussat: Very helpful staff, comfortable room with good toiletries and room was specious. Room service was good I really enjoyed my stay and wanted to stay even more.

Plussat: Everything! Thick towels, nice pool, restaurants in house, great customer service and close to the mall. Food menu prices are very affordable and the sushi and drinks were delicious.

Miinukset: Rooms could've been a little bigger.

Plussat: Good size room coffee maker in room security safe, good selection of English cable channels, money exchange at front desk, check out at 2pm , new shopping center about 1 k away.

Miinukset: Aircon is on some auto control. No fridge in room, but ice machine available

Plussat: Good staff and security, hotel has small pool and grassed area. A few eating options available outside hotel , service station 200 mtrs away for misc drinks and basic food options. shopping mall with supermarket and food hall 10 min walk. Got caught up with Chinese virus country lock down , staff where very helpful. Hotel will arrange airport pickup for $12 US

Miinukset: No fridge in room, but ice machines on certain floors

Miinukset: There was no plates and utensils for the breakfast, I had to wait almost half of an hour for the plates and more than half an hour for the utensils. That's kind of weird. Beside that everything was fine...

Plussat: The staff was very helpful and hotel is close to good restaurants

Miinukset: Good location and hotel is very nice

Plussat: The room was gorgeous, prime location and very safe.

Miinukset: Towels could've been thicker.

Plussat: The room was very comfortable the staff was very polite and it was really quiet also the food was really good

Miinukset: The parking situation was very uncomfortable

Plussat: We stayed in a king suite. Great price/value. One of most comfortable beds in a hotel. The king suite was great for my fiance who was recuperating from medical procedures. The bedroom had a big flat screen tv and arm chair with ottomon. The common area had a kitchenette/bar with a mini fridge; also a dining table for 4, and separate seating area with sectional couch and another flat screen tv. Good variety of food on the hotel menu which is available 24/7. AMAZING complimentary buffet breakfast with the most delicious fresh fruits and fruit juices. Nice gym with great views! Roof top pool and bar with gorgeous views. Excellent staff. They offered my fiance a wheelchair multiple times when they saw him walking uncomfortably. I would absolutely stay at this hotel again. in fact, this is the best Hyatt i've ever seen!

Miinukset: There's nothing i didn't like. Only a balcony could have improved it, as the city and views were so gorgeous!

Plussat: The location was perfect very close to everything. My family and I felt safe and were treated very nice. The terrace and the pool was a great spot, where we enjoyed great cocktails, food and music. And the included breakfast was an amazing plus!!!!! I will definitely come back to this hotel again.

Plussat: The property for the most part was nice

Miinukset: But it was so cold. They should offer heater’s if a guest requests, because I was so cold at my stay there I won’t stay there again

Plussat: Placed in a safe and commercial zone. Near Malls movie theaters an commerce. The hotel staff is very nice and always pending of your needs.

Plussat: It a cool place for a night it not bad and the breakfast is good for hangover

Plussat: Location, Lobby is amazing, great place to relax or work, rooms are big and everything is new

Plussat: I like the room, spacious, pretty, comfy. Breakfast was pretty delicious.

Miinukset: We couldn't use the smart tv.

Plussat: Love the staff here, love the rooms, always impeccable.... This place hosts many foreigners and knows how to do that well. It is extremely secure and feels very comfortable.

Miinukset: The menu, after 5 years of stays, has not really changed and really could improve. There’s way too much seafood (aka 4 seafood appetizersand not much else)- you can ask to have them make something else but the menu is kind of a bummer. The pizza is always rubbery (go next door for pizza if you need) and the cheesecake some of the worst I’ve ever had.... It’s too bad because the hotel is otherwise great. Breakfast is fabulous but the rest really leaves a lot to be desired, especially if you are staying for a solid week.

Plussat: Excellent location.... very nice area of the city. staff was very pleasant... make up feel welcome... will use the property again.

Plussat: Everything was perfect. We wanted to stay close to the U.S. embassy and it was perfect distance from it. The rooms were super clean and the bed was so comfortable. Will definitely be going again.

Plussat: The staff most of them where great specially the restaurant

Miinukset: Is too small the rooms and old

Plussat: Front Desk executive Ms.Cheyla and Ms. Eczel are really helpful.. Overall it's a great place to stay..

Plussat: I was upgraded to a larger room for the same price. Buffet breakfast on weekdays was good with some different options each day; on weekends breakfast is a la carte.

Miinukset: The overall stay was good, no major issue. The internet is not stable in the rooms. However, the location was a real problem. Although it is convenient to have options of restaurants within walking distance, the daily karaoke and live bands playing at the bars was outrageous. They play very loudly until midnight and even 2 am in some cases. Not good.

Plussat: The bed and pillows were awesome. Quiet room , friendly staff.

Miinukset: Parking lot was a little small but fair.

Plussat: the view of the city

Miinukset: no chairs in the rooftop

Plussat: great location great service great restaurants

Miinukset: all good

Plussat: Everything in place. B"fast very good.

Miinukset: Avoid walking around The area. Usually safe but colleagues were mugged. City wide phenomena.

Plussat: Convenient location friendly accommodating staff great eating and entertainment steps away spacious well appointed rooms great value all around

Miinukset: Water could be warmer in the shower

Plussat: The staff was exelent, loved the view you can see all Tegucigalpa from the roof top , loved the integrity of staff, forgot my backpack on the restaurant but Ammy the receptionist went personally to look for it and held it at the info counter for us

Miinukset: Breakfast was good , They make omeletes but when ask to make scramble eggs , they said no we domt make sacramnle eggs

Plussat: Bedrooms were very clean and comfortable. Also, staff was extremely polite and helpful. The hotel is located in a very central area, close to malls and supermarkets.

Miinukset: Bedrooms aren't that big and breakfasts could be a bit more varied to meet outsiders requests (for example include vegetables in breakfast).

Plussat: Overall I recommend the hotel. Location is great. Near to malls and all interesting places. Clean place and staff is very kind!

Miinukset: When I made my reservation, it was supossed to be a King Size bed and when I got to the hotel, there were only Queen size beds. They told me there was only one room with king size bed and was already with hosts. There were no full curtains in the window so you can't sleep too late because of the light. (At least me!).. and maybe more lights in the bathroom.. make up process is hard!

Plussat: Location, Staff friendliness and willingness to help, Food was good, Price was good. Security was very good. Airconditioners work very well.

Miinukset: The facility needs a facelift. Much of the physical hardware is showing signs of age despite their efforts to keep it clean. The hot water system was erratic but it did work most of the time. The rooms in floor 6 suffer from smells from the kitchen's inadequate ventilation systems.

Plussat: The staff, rooms and breakfast.

Miinukset: The only issue I had was the pricing. I was told by booking a different lesser price than the one I was told at the hotel.

Plussat: Everyone was very friend!

Plussat: The staff was really nice.

Miinukset: The hotel was too old and it didn't had hot water, the location was bad for the price.

Miinukset: Window curtains were damaged and did not work properly.

Plussat: Nothing.

Miinukset: Problems with the air conditioning, no hot water, the breakfast was terrible. Men were drinking beer in the parking area, difficult to find, very little parking. I asked to speak to the Manager and was told “he’s not here”. I was extremely disappointed. I came to find accommodations for hundred of people in the United States.

Plussat: Kind receptionist.

Miinukset: The hotel actually charged US$12 for airport transfer. Outside taxi is US$5. But receptionist was kind to print boarding pass for me

Plussat: Convenient location for the airport. English speaking reception staff who helped with a number of requests we had. They were excellent. We were allowed to extend the room for a number hours later than checkout for a reasonable fee. Food was ok. Liked coffee bar. Quick laundry service was a great help Highly recommend a stay here

Miinukset: Buffet breakfast was limited and not replenished promptly.

Plussat: The environment was great

Miinukset: The bed was comfort

Plussat: Breakfast tables in the garden.

Miinukset: Could have had real butter.

Plussat: It's seclusion provides privacy and the perfect romantic hideaway for married couples. Kensii, Cristian, and Nanda all we're welcoming and provided great service with a sense of urgency. I would suggest friends and work colleagues to come and visit

Miinukset: There is nothing that I did not like a reason I plan to return.

Plussat: The bed

Miinukset: The room, to dark

Plussat: I had to leave long before breakfast was served, but the staff went out of their way to get me both in and out early. Convenient to the airport.

Miinukset: Would have preferred a vegetarian option at dinner.

Plussat: I love this location the people were amazing it really does feel like home away from home everyone is so attentive and friendly

Miinukset: I have absolutely no complains the food was delicious everything was over my expectations

Plussat: Value, location!

Miinukset: Slow working toilets and showers. Also very hard beds.