Temecula hotellia

Plussat: Beautiful location on a vineyard, within walking distance to several wineries. Nice accommodations and delicious restaurants. Went for a wedding weekend - scenic venue and spacious reception area.

Plussat: This is a beautiful hotel!! Room was great with a very comfortable bed and high end linens and toiletries. I can't imagine that there is a better place to stay in all of Temecula!

Plussat: Perfect location within walking distance to vineyards. Beautiful grounds. Delicious food at the onsite restaurant. Comfortable beds.

Miinukset: No hot tub

Plussat: The bed was comfortable. Staff was very friendly. Very clean. Nice pool over looking the vineyards.

Miinukset: We were not told until we got there that the Cellar and the Lounge by the pool were closed for remodeling. We had heard great thing about the Cellar and were looking forward to seeing it.

Plussat: Good food at restaurant.

Miinukset: We had to evacuate from the room due to the fire in the basement. We could not hear any apologies from the management!

Plussat: Everything

Miinukset: It was a bummer that the pool bar wasn’t open. I would have liked more kid friendly food options.

Plussat: Girls’ retreat spacious rooms cleanliness

Miinukset: No breakfast room service and wouldn't allow a to go order from the restaurant, noise of water pipes running, no bath tub, very small room for $400.

Plussat: The site ambience was very relaxing and beautiful.

Miinukset: The Ponte Restaurant was the worst restaurant I have ever experienced. Service was terrible, ( the hostess forgot to call us after we had to wait 1 hour for a table), we had to wait an additional hour for our food to be served and when it was it served, it was cold!! On a scale of 1 - 10, I would give them a ZERO!!!

Plussat: Patio overlooking vineyards. Lots of Windows and high ceilings. Loved how big and spacious room was. Soaking tub was awesome.

Miinukset: Ligh switch lighting placement for patio not right. That's all I got on wrong it was fabulous.

Plussat: We were upgraded to a suite, and given free wine tasting for my husband and me We got a continental breakfast for two in our room and the view coming out into our patio was so nice

Miinukset: They should have a dinner options onsite

Plussat: Great hotel with excellent costumer service, great facilities and perfect location. It was an excellent choice for our getaway weekend.

Plussat: The view form our room was amazing. Big room with big bathroom. Really easy to get around places in resort. You just call the front desk and they pick you up

Miinukset: Breakfast was not that good. Really small portions- definitely not worth the price. There so place to eat a nice dinner.

Plussat: We loved the accommodations, the staff was helpful. The wine selection was delicious.

Plussat: beautiful location, spacious beautiful rooms and bathrooms, very friendly staff, but unfortunately they have to deal with all the cuts in service (see below)

Miinukset: It was my third stay within 2 years between 2017 and 2019. The first two stays were flawless and everything was perfect. However, the last stay in November 2019 was a complete disaster compared to the level of luxury experienced before and I will neither come back here nor recommend anyone to book here unless the management takes some drastic action to return to former levels of service or reduces the room rate considerably! The formerly awesome breakfast by the beautiful poolside with freshly prepared eggs, porridge, smoothies etc. has been replaced by a total joke of a so-called “continental breakfast” only being delivered to the room, which does not satisfy even the most basic idea of a (healthy or complete) breakfast! The option to have lunch or dinner by the pool is only available until approximately 5pm, which is also a joke if you spend the day outside of the hotel and come home for dinner. The dinner on the other partner hotel (5min car driving) lacks atmosphere and is way too crowded and expensive. The room cleaning did not notice neither a full trash bucket, nor a totally empty paper tissue box, nor long black hair in the gutter (from a previous guest!!!) of the shower for two consecutive days and the lovely complementary bottle of wine for guests who spend their birthday here (it was mine this time), has also been killed by the new hotel manager. Even the friendly staff confessed to us that all good former amenities have been cut to zero by the new hotel management and we rather should have breakfast, lunch and dinner somewhere in a diner in Temecula! Considering the 5-star price, the overall price-value ratio is simply not acceptable!

Miinukset: Late room service to clean the room (3pm/4pm).

Plussat: Nice resort to get away from busy life. Staff is very friendly and helpful.

Miinukset: Too bad they don't have a place to eat a meal onsite,

Plussat: Great facilities, clean room, location, WiFi, very spacious room

Miinukset: There was a problem with the toilet, called the front desk and it was fixed in about 10 minutes although it was 7am

Plussat: Nice room and very clean. Staffs are not well trained.

Miinukset: During our stay, a staff banged into our room using her key around 20:00 while we were about to go shower. We were so surprised that we had turned on the television so there was noise if she had ever paid attention. It was terrible experience and we were shocked at that time. She explained to us she was checking if the room was vacant or not and according to information she had, this room should be empty. We were so pissed that we were accused occupying the room which we have fully paid. She later said there must be mistakes on her list and apologised. But still, it was a awful time. We wondered if anyone would bang into our door again during night as they have the key which can access ALL rooms. Then another unpleasant experience happened when we checked out, hotel side didn’t update their system with booking.com. They charged me one more night which I had fully paid all amount in booking.com. At first, they asked me to communicate with booking.com because their usual practice is split the amount half with hotel agent. I was so speechless that that was you and agent communication issue. Why would I have to call and help you to verify? I insisted I have paid full amount and asked for the refund. After a long time of waiting and negotiation, they have contacted booking.com and admitted they have made mistakes because the new updated system of booking.com At the end, they have given me a free bottle of wine and apology. I don’t think I have confidence to stay here again in short time. The breakfast is fair and pasty are all cold. It is apparently not freshly baked. Hope the management team can improve the quality and service they provided. It is really upsetting us.

Plussat: The bathroom was amazing Very clean and large bed we stayed in the king bungalow Overall was the perfect birthday with my boyfriend

Plussat: Comfort and style! Good sized room with luxury bedding

Miinukset: For the price per night, I think it should include breakfast which cost us an additional $40.00 plus per day (not I including tip).

Plussat: Staff is very friendly and helpful. The beds are very comfortable and room was very clean.

Miinukset: Breakfast time is a little short. When traveling I like to take my time in the mornings and not have to hurry just to eat breakfast.

Plussat: Hard to say everything was great the location was awesome,close to everything

Miinukset: That we couldn't take the bed

Miinukset: Noise while trying to sleep...unruly guests

Plussat: Location was great. Plenty of parking. Hotel was about 5-10 to Downtown Temecula about 12-15 min to Wine Country. Hotel was very clean. The room was spacious. Would definitely stay here again.

Miinukset: The only downside was that hotel did not have a restaurant or bar. There is a few restaurants near by, but it's always convenient and nice to have room service available.

Plussat: Accessibility

Miinukset: The layout is a little odd, having the toilet separate from the rest of the bathroom, but that's a bit picky thing. The space was efficient.

Plussat: cleanliness..

Miinukset: disorder at breakfast, but that was only because there was a soccer tournament in town and kids were unruly, but still I think the staff should've laid down the law and directed them on how to control the waffle area.

Plussat: Staff was extremely friendly & helpful

Plussat: Everything was very good.

Miinukset: Can't think of anything.

Plussat: The Entire Staff was most important; helpful regarding the surrounding from breakfast, diner, safety, attractions in the area, cleanness, and food for breakfast. Would totally recommend this hotel to any future client!!!!!!

Miinukset: Couple of very minor maintenance issues but nothing to take away from the memorable expertise that the staff provided.

Plussat: Friendly staff and happy he and breakfast

Miinukset: Beds were quite hard and there was other of hwy noise.

Plussat: The suite was roomy and well appointed

Miinukset: Loud drunk people in lobby

Plussat: Very clean and close to Old Town. Free happy hour and breakfast was nice.

Plussat: The service was great and room clean and comfortable.

Plussat: Super clean! And friendly staff

Plussat: Beautifully appointed room with every convenience you need.

Plussat: Comfortable bed.

Miinukset: Bathtub was worn.

Plussat: The room was clean and had amenities like fridge And microwave.

Miinukset: The hotel was going to give my room away because my debit card ($25 needed) declined their attempt to charge the day of my arrival even though the room had already been paid for. Really?!?

Plussat: Great hot tub. Excellent breakfast! Loved the convenient location.

Plussat: The queen suite is very large and comfortable

Miinukset: Wi fi was not reliable

Plussat: Great Breckfast

Miinukset: I left medicine behind w a phone charger need phone charger and insulin seringe in the refrgerater

Plussat: Clean and very Quiet. Beautiful warming lobby. Staff was very polite and welcoming. The breakfast selection was excellent.

Miinukset: N/A

Plussat: Location, friendliness of night staff

Miinukset: Cost seem high for one night but did get a lovely, large room

Plussat: Staff were really nice, very helpful and nice. Really eager to answer any questions.

Miinukset: I really hated the fact that everything was disposable - for breakfast you throw everything in the bin, every day more plastics are added to the bathroom even if they're not used they're replaced. The coffee cups in the rooms are plastic. I think it's really wasteful when we're aware of how damaging single use plastics are. This made what was otherwise a good experience much less positive.

Plussat: Everything was clean and nice modern room

Miinukset: Nothing

Plussat: The breakfast was very good. The rooms were very comfortable and free wine tasting.

Miinukset: The front desk was very un friendly. They say you get free breakfast but charge you extra fee if you have more then 2 people in a room which is $25 per extra person. This is a very romantic get away, went with girl friends after wine tasting and the hotel really accommodates couples, not much to do if your not on a romantic getaway.

Plussat: Great service $ fantastic views!!!

Plussat: Located high up against the mountain with great views. Very private, spacious and homely. Excellent and friendly host and a yummy healthy breakfast.

Plussat: Beautiful views, grounds, hosts, entire experience. So peaceful that we slept in until 9:30 which we haven't done for years!

Miinukset: Absolutely nothing.

Plussat: Dona and her husband are gracious hosts. Communication is clear and prompt. The accommodations are private and peaceful. My dog loved the space. The hosts bring a sweet lil breakfast basket with all kinds of goodies at the time you specify. Coffee maker and coffee provided as well as creamer and sugar. There is a small kitchenette with a microwave and small refrigerator. No stove but I enjoyed getting take out from a local restaurant that is just a 5 min drive down the hill. Television has every channel you could imagine. Great stay. Views from the deck are spectacular. Highly recommend this getaway that is off the beaten path.

Plussat: it wasn't steak and eggs, but it was a good and fresh breakfast, with hard boiled eggs, strawberries, nuts, cheese, loved it.

Plussat: Very personal, which was really nice.

Plussat: This is a unique property, off the beaten path, close the to wine country of Temecula. We really enjoyed the outdoor and indoor aspects of our stay. The view from the upper deck is spectacular. Dona and Scott are friendly and gracious. We had everything we needed and more.

Plussat: Dona was a gracious & generous host. Was a relaxing and quiet place to stay, easy ride to the wine country & the casino, and the coziest guest house to boot!

Plussat: Beautiful surroundings, wonderful owner, you have to experience it for the peace, tranquility. You want for nothing!

Miinukset: Nothing

Plussat: Place is easy to access from interstates 5 (highway). Wines are very good. Facilities are relatively clean.

Miinukset: The design of our room are very weird. TV is far from bed. Closet is inside of bathroom. Restaurant were not fully occupied when we went, but we couldn't get a table because we didn't have a reservation. But some tables were empty until we left at the closing time of the restaurant.

Plussat: great location. the walk to ponte was easy.

Miinukset: wine in the room.

Plussat: Restaurant was nice. Room was clean.

Miinukset: Curtains would not close completely, so sun beamed into the room early in the morning. Friends who did not book through a 3rd party were allowed to check in early. We were not able to check into until exactly 4:00, regardlsss of paying the same rate. Staff was not overly friendly or helpful. They did not suggest that we store our luggage in the front. Rather, we had to ask if we could do that and ask if they would put our luggage into the room while we were away on a tour that began at 4:00. At $400/night, that should have been offered to us.

Plussat: Being able to stay in the villas amongst the vineyards was a great experience.

Miinukset: The room was a little dated.

Plussat: Views and friendly staff

Plussat: Located in center of Temecula wine country so close to most of the wineries in the valley. Easy access to the town of Temecula in about a 10 minute drive. Staff was extremely knowledgeable and friendly. Gorgeous room. Restaurant and bar located onsite!!

Plussat: Great, clean quiet facility in the heart of Temecula wine country

Plussat: Great location if you are in town to explore the wineries! Old town is about 15-20 min with an uber. However you don’t have to leave the resort to have a great time in Temecula! They offer everything high quality in their facility. The behind the scenes wine tour with Jesse is awesome!!

Miinukset: We stayed in the second floor (202), and the first night we woke up 3-4 times because of some loud machine noise next to our room. We came to figure out that it could be the electrical room next to our room. So I dont know how are other guests experiences in different rooms. Also, the beds are made with flat sheets instead of fitted sheets, a few times I woke up sleeping directly in the mattress because the flat sheet didnt hold when I move in the night.

Plussat: There is not anything to dislike. Had the Mountain view villa, and the view was stunning. Room was very nice and bed was comfortable. Staff shuttled us from room to restaurant and back when asked. Food and in house Pinot Grigio was outstanding.

Miinukset: Nothing

Plussat: Beautiful location. Friendly staff. King Villa was quite nice.

Miinukset: Poor lighting in room. Couldn't read a thing. No info in room such as how to order room service or if there's even room service. Is breakfast served - other than the restaurant that said they were full for the day & no new diners? No conditioner in shower

Plussat: High end finishes. Jacuzzi tub. Lots of pillows. Beautifully decorated for holidays.

Miinukset: Coffee at restaurant was a little strong.

Plussat: Just a short drive from town and located in a beautiful country settting

Plussat: Good location for Perchunga and our friends who live near Canyon Lake

Plussat: The Breakfast had a good variety and coffee available at all times. They also had a happy hour each evening with drinks and appetizers.

Plussat: The pancake machine.

Miinukset: It's right next to the highway. The fitness room doesn't have any weights - you have to ask for them at the front desk...

Plussat: Clean, great customer service, and amazing breakfast!

Plussat: Clean, easy to find, friendly staff

Miinukset: No

Plussat: Very good,Bacon crisp, egg surprisingly good. Cinnamon rolls great and coffee hot and good.

Plussat: room was nice

Miinukset: they didn't have our reservation at the front desk and i had to spend an hour on the phone getting it straightened out

Plussat: Good parking and nice size rooms not over crowded.

Miinukset: The beds were hard and they didn’t have bacon for Sunday’s breakfast.

Plussat: Breakfast is good

Plussat: Rooms were clean and comfortable. Staff was friendly and breakfast had a good selection of foods.

Miinukset: The only suggestion is for the eggs/omelets to be fresher rather than prepackaged.

Plussat: The people working there were kind and helpful. Clearly very hard working kitchen and environmental services staff. The breakfast was awesome!

Miinukset: The room was close to the elevator and ice machine- I could hear anything and everything through the door - as if it was made of thin paper. I also prefer more natural light- the room was under the entrance awning which obliterated any sunlight

Plussat: The hotel was very clean, room very comfortable. Staff was very nice. Breakfast was excellent.

Miinukset: The room faced the street and we could hear the traffic a little bit.

Plussat: Easy for fun and traveling

Plussat: Nice golf course. Well maintained property. Nice room.

Miinukset: Room, food and drinks prices are higher than expected. That makes it less attractive. We were there for a destination wedding.

Plussat: Nothing.

Miinukset: When I checked in through online, I asked a quiet room. However, our room was very noisy. The reason was that our room was very closed to a roof of next building, and there are a lot of ventilation openings on the roof, and they are always working and that caused a lot of noise. We asked at a front desk if we can move to another room, our requirement was denied. The noisy sound bothered us all during stay.

Plussat: The staff was great!

Miinukset: Hard to find where to park. Ended up parking in garage and had to walk in with bags. Pool was closed all day for cleaning, but when we finally got to use the pool we found that it was tiny. Why does it take a whole day to clean? Pillow smelled like sweat. Tv was not always working. Woke up in the middle of the night twice with major back pain. After finally getting back to sleep got woken up by construction. We looked up why they claimed to be the #1 casino in the USA and found out a magazine pooled 400 people and out of the 20 casinos that were pre-selected (only one being from Vegas) Pechanga was awarded 1st place. Sounds like the owned paid for that. I do have to say the staff was great the whole time and there are plans to upgrade the pool, but next year we are planning on going to Vegas instead.

Plussat: Price and overall cleanliness.

Miinukset: Breakfast was terrible., especially the eggs and coffee. Freeway noise was loud and pillows were almost useless. I brought my own pillow from home, but the hotel seems to have lost it.

Plussat: It was a modern room so I enjoyed the decor for the price.

Miinukset: no. great hotel and will be returning.

Plussat: Rooms were very nice. Great comfortable beds. We had to stay there for a wedding. Rest of wedding party were at Temecula creek Inn. Our room was much nicer, had FREE breakfast, all for a much lower price than the Temecula Creek Inn; but I guess you pay more because of the golf course. I would stay again!

Miinukset: Hard to find. It was located behind a shopping strip. Needs a bigger sign or a stand alone sign to tell people exactly where to turn into shopping strip.

Plussat: clean and quiet

Plussat: Location, friendliness of staff

Miinukset: Poor signage on street to show location

Plussat: Breakfast was delicious and offered a variety of items that was more than satisfying for our traveling partners. Dining room was clean and food was hot and fresh.

Miinukset: 1) Bathroom could be updated. Needs AC in there; very uncomfortable to get ready when its so hot in there. Also, the door should have a hook to hang your bathrobe, towel, etc. 2) Coffee maker could be updated to small Keurig.

Plussat: Great staff, very quiet

Miinukset: No coat hooks, seating in the rooms lacking

Plussat: Clean, Clean, clean

Plussat: Room was comfortable and check in staff were helpful

Miinukset: No

Plussat: I liked having a fridge, coffee maker and microwave. I used all of them. In the shower there were 2 extra lower sprays. Odd, great bonus. Good breakfast.

Miinukset: Outdoor pool. Either raining, and pool is too cold a lot, or in summer it is too hot. And noisy next to the freeway and cars could see y OK u. An indoor salt pool would elevate the property, as few hotels have this in Temecula.Also, shades don't close all the way-too much light in the room at night and morning.

Plussat: It was in a convenient location with a good breakfast and decent price.

Miinukset: Not really.

Plussat: It is a good location and friendly staff was helpful.

Miinukset: I found dust bunnies in the closet but that's it.

Plussat: There was a pool and hot tub

Miinukset: The AC unit was loud so it was hard to get a good night rest Bugs climbing on the walls, in the sink and even on my bed

Plussat: Extra accommodating! I would stay there again!

Plussat: friendly and accommodating receptionists, nice breakfast, clean room

Miinukset: Location was a little difficult to find.

Plussat: The beds were very comfortable and the rooms were immaculate. The staff were very friendly and accommodating. They had a good selection of breakfast items.

Miinukset: The only thing that looked like it needed a good cleaning was the ice machine on the 1st floor it looked bad.

Miinukset: There were bugs and flies in my room the flies woke me up at 240 am cuz they kept hitting my face I tried to contact the front desk but no one answered and I called the 1800 and no answer I had to walk down at 3 am to get help

Miinukset: I was charged $85.82 extra for my stay of which I paid for $139.50 a 2 night stay 12/23-12/25/19 confirmation#3264.271.662 Pin 2499.....all I have is the Bank ref#24431069274750391125880, I would appreciate some help with this overcharge in having it reversed? Thank you DanE

Plussat: Superior staff at this location. Everyone we encountered was exceptionally pleasant and helpful. Nice location for Temecula. The lady who ran the breakfast facility kept everything well-stocked and the serving areas well cleaned.

Miinukset: In the late evenings / early morning hours, it is noisy because of the outside access to the rooms.

Plussat: Breakfast was great

Miinukset: everything was good

Plussat: Very nice staff and lots of choices for free breakfast.

Miinukset: Put more towels in the room.

Plussat: Great breakfast

Miinukset: No complaints

Plussat: Convenience

Plussat: Staff all very friendly and the food was very good! Top notch house cleaning! Very hard working pleasant mex. lady was so accommodating! Loved her! Super sweet

Miinukset: Prices!

Plussat: Quiet

Miinukset: Expensive for quality of room.

Plussat: It was clean. Friendly staff let us check in early. Cheap price in a good location.

Miinukset: Shower didn’t get hot, only warm. Called front desk multiple times with no answer.

Plussat: Very clean, comfortable. Staff very nice and accommodating. Stayed here before and will stay again. Not a resort, just and very clean nice room for a very good price

Plussat: The room was nicer than what I expected. It was close to wedding venue. Staff was very helpful & professional, met requests in room accommodations.

Plussat: I've stayed here before and the staff is a family owned Inn and very friendly and accomidating.

Miinukset: Can't complain

Plussat: Very clean

Plussat: They let us check in an hour early which was really nice of them to do, we got into town a little early & it was nice to be able to freshen up after being the car for hours before we went to check out the sights & sounds. They gave us extra coffee to after we requested it. The men in the office were very very nice.

Miinukset: Nothing really, it’s an older hotel, older decor but it was comfortable & clean. Really that’s all you need when you are traveling :)

Miinukset: There was a group of soccer families that was very load Saturday night and Sunday morning kid’s running honking horns and very loud talking ruined our stay there

Plussat: love location,staff and owners are wonderful people and good food close by

Miinukset: nothing,everything is awesome

Plussat: Beautiful location. Staff was very friendly and obliging.

Miinukset: Room needed an update, tile was cracked and dirty, carpet was dirty.

Plussat: The grounds are pretty and the front desk staff is friendly and accommodating. The rooms are dated, have a funny odor, and overpriced.

Miinukset: Ordered room service at the pool and was extremely disappointed. Way overpriced, they added a service charge and a delivery fee, delivered 20 minutes later than quoted and the order was wrong. Not impressed.

Plussat: Beautiful setting. Delicious food at the restaurant on site.

Miinukset: We extended our stay an extra night, but we didn't get maid service after our first day. We were credited a portion of the room fee, so we were pleased with that outcome.

Plussat: The location and how close it was to where we were wine tasting

Miinukset: My wife and I had planned to sleep in but we were abruptly woken up at 7 in the morning by tree trimmers and lawn mowers RIGHT OUTSIDE OUR DOOR. We never went back to sleep. When we told the front desk about it, the guy just said... oh, I'm sorry

Plussat: Nothing

Miinukset: It smelled, the front desk was rude at night, the beds were uncomfortable . I am very shocked that this hotel has a 4 star. I felt as though I have stayed in 2 stars that were better.

Plussat: Size of room

Miinukset: Mold and old paint obvious in bathroom

Plussat: The rooms are underwhelming for the price you pay. However, the food, golf grounds help to overcome the room accommodations.

Miinukset: The rooms are underwhelming for the price you pay. However, the food, golf grounds help to overcome the room accommodations.

Plussat: Very nice and quiet

Miinukset: Restaurant needs more variety of foods and customer service was a little slow

Plussat: Unusually large and generous room for 2 Queen beds. Very nice bedroom.

Miinukset: Dated exterior painted an ugly dull green.

Plussat: Close to wine tastings

Miinukset: Poor bedding. The sheets were itchy and the pillows were very uncomfortable. The bed had some sort of plastic mattress cover because which was very noisy and distracting. In addition there no additional blankets or pillows available in the room.

Plussat: Food was exceptional; room was clean with a beautiful view. Only complaint was the shower; plumbing is old

Plussat: It is very close to center

Miinukset: Mattress was terrible

Plussat: My girlfriend and I wee to meet there so I took some flowers to put in the room. I asked the staff if they could do that for me since I had gotten there early. The staff was wonderful and put the flowers in the room. My girlfriend was very surprised.

Plussat: good place

Miinukset: the price was higher than regular room rate

Plussat: Over all was nice experience

Plussat: The hotel is clean in and out. The people over there are nice!

Plussat: The hot breakfast included

Plussat: It was close to my son's house. The room was good sized. Bed was hard. Lots of lumpy pillows but only one thin blanket on the bed. No extra blankets. Woke up cold. Put on long sleeve shirt, sweat pants and knee socks. Cranked the heat to 78.

Miinukset: Base price started out mid-70s. When I went to book it for the Fri and Sat night after Thanksgiving it tripled. I'm on Social Security and have to watch my money. Not happy.

Plussat: Fast check in

Miinukset: Everything closed early because of holiday but when I looked it up it said close to restaurants and open. Not true

Plussat: Comfy bed, amenities in the room, location, and the breakfast

Miinukset: Honestly nothing

Plussat: Clean room

Miinukset: Not comfortable bed

Plussat: The registration staff was great. Fast , efficient with a smile. The housekeeping staff was very helpful. The room was very clean.

Miinukset: The only negative was a very hard and uncomfortable bed and a bland breakfast.

Plussat: Close to old town

Miinukset: To dirty and too many drug addicts around

Plussat: Beds were very comfy, everywthing remodel, wonderful staff members and breakfast great. Nice location.

Miinukset: Maybe rate

Plussat: Good breakfast friendly staff very accommodating

Plussat: Ok breakfast

Miinukset: Advertised as having fridge etc. nope. Bathroom door swung completely in room hard to walk around. Room was size microtel. Overall not a marriot quality property

Plussat: Friendly staff, comfortable bed, good breakfast.

Miinukset: No complaints, was pleasantly surprised.

Plussat: It was clean

Miinukset: Our room was at the elevator really nosie

Plussat: The breakfast was Great!

Miinukset: I was not told it was a handicap room. so everything was very short to my use. Also it was very expensive for that inconvenience.

Plussat: It was located in a decent area.

Miinukset: The room we were given was noisy. We could hear the plumbing when the neighbors used the restroom, the mini fridge also made noise during the night and we could hear the people walking in the room above us. Surprised it didn't have carpeting.

Miinukset: Room size of microtel. Not worth $$$. No fridge as advertised.

Miinukset: No roll away beds for extra guest

Plussat: Room was fine

Miinukset: My neighbors on both sides. Lots of noise. They didn't go to bed until late. Not your fault.

Plussat: Hotel was located perfectly for our needs

Miinukset: Staff was stressed and not to kind

Plussat: Location

Miinukset: Rooms cold feeling, no carpeting. No appeal.

Plussat: We reserved a two room, king and pull out bed. We reserved this room well in advance. We tried to check in at 3 and were denied and upon checking in at 7:30 we were told that the hotel was sold out and we were given a small corner single room. Not Happy

Miinukset: Having to sleep on the floor while paying very high rates.

Plussat: Nothing

Miinukset: Everything about the property. The property was not what it seemed online.

Miinukset: Noisy Cramped for a suite Liights switches are confusing Happy hour consisted of plain salad, olive, crackers and peanuts. Thermostat didn't work right Shower curtain let water out Sloppy cleaning of the room. Bussing noises and I'm a light slee

Plussat: Breakfast - separation of sleeping quarters -

Miinukset: perhaps updating of rooms might be in order; sofa and chair are so uncomfortable; the door separating toilet/bath was a slider that needed painting and didn't meet the wall completely when closed - unfortunate since toilet/bathroom faced directly into the living room area; the heating system wall unit giggled when one touched it. Other Embassy Suite facilities have been so much nicer. Of a particular annoyance was the additional 40.00 that was AUTOMATICALLY charged to our credit card for "security" and possible "incidental"room charges. We were only informed about this at the time of checking in. AND upon checking out the next day, the person at the desk said that 40.00 charge would be removed from our next credit card invoice. That is ridiculous! Upon checking into a hotel, our credit card is checked and we are informed that any additional charges accrued during our stay will be added and noted on our bill upon checking out, NOT automatically charged without cause. ALSO, your facility has no mini bar or room service. SO what charged would we have accrued? We have stayed at other Embassy Suites in California and have always had a most gratifying stay.

Miinukset: Dated facilities, very noisy, tons of repairs needed.

Plussat: The bed was comfortable.

Miinukset: The room was small, no floor length mirrors, the lighting in the bathroom vanity area was horrible, the door to our room didn't work very well..it took numerous tries to open it. The omelet cooking staff was talking as if they were not at work.

Plussat: The lobby was very nice and clean. The amenities were great. As soon as the staff were made aware that our room wasn’t cleaned properly they were quick to make it right.

Miinukset: Our room was supposed to be ready by 4 pm and wasn’t ready until 6. When we got into the room there was a bar of used soap left in the shower in which made us realize that it wasn’t cleaned properly.

Plussat: Bar,, happy hour. Friendly staff. Yummy breakfast

Miinukset: The room seemed older in design. I'd also like to see the comforter covered with a sheet so I know everything is clean. That being said, I'd go here again

Plussat: Very friendly staff, location close to downtown and clean. The beds were comfy!

Miinukset: You can hear other guests above you but nothing that was overly loud or disruptive

Plussat: location Hotel employee was very polite and professional with all my needs for my senior guest.

Miinukset: rooms to small no closet. in for daughters wedding. no place to hang formal clothes. very loud during happy hour check in clerk should have told us where the room was. furthest rm on 3rd floor. too far for my husband to walk all weekend had to change r

Plussat: It was nice breakfast and happy hour were complimentary.

Miinukset: Room was somewhat dirty, mostly the floors and dusty furniture.

Plussat: location and cleanliness

Miinukset: no