Texarkana hotellia

Plussat: Breakfast was good. A little late getting started but it was everything I expect in a breakfast. Staff was very friendly, Stephanie ( I believe that was the front desk attendant's name) was so courteous and helpful.

Miinukset: Well my bathroom door had issues. room 215. I wouldn't open all the way because it hit the floor so we struggled with that. Also it didn't lock because it was not level. The swimming pool was very murky and cloudy. We noticed there was nobody in the pool and when we went down there we realized why.

Plussat: Bed was comfortable

Miinukset: Everything

Plussat: Very comfortable stay!

Miinukset: Nothing

Plussat: It was nice

Miinukset: The pool could have been cleaner .

Plussat: I love everything about the stay except the town losing electricity. This caused our breakfast to be cold once the electricity went out.

Miinukset: Location was great because we were near everything; food, shopping, gas, etc. Only problem is it's right in the middle of it all and close to access rosd from Interstate that you can hear the busy traffic.

Plussat: The rooms were beautiful but cramped

Miinukset: Breakfast was burnt and pool was the consistency of milk

Plussat: The staff was very friendly and helpful.

Plussat: Staff was super friendly and the rooms were very clean and comfortable.

Plussat: The kitchenette was a very nice touch as it was equipped for cooking.

Miinukset: N/A

Plussat: Sorry, we did not come down and enjoy the breakfast but we were told it was very good. We will for sure come down and try it on our next stay.

Miinukset: We enjoyed our stay at the hotel except we were in one of the suites and the couch that was in it was the only seating we had and it was NOT comfortable at all. So that being said it was very hard to get comfortable in the living room area. My suggestion is that maybe adding a smaller couch and 2 recliners would make things so much better. This would make it better for those who travel for work weeks at a time as we did. That is the only complaint we had because everything was great.

Plussat: Loved the shower and entire room

Miinukset: Pool needed to be cleaned more couldn’t see through it

Plussat: Stephanie was very welcoming and helpful. The room was incredibly comfortable AND quiet.

Miinukset: Pet fee....I travel with a pure white female cat. The pet fee is excessive.

Plussat: The breakfast on sat morning was ok...........sunday morning was better.........small matter needed some saltine crackers one morning ...did not have any..........might consider having regular chocolate milk for children. rooms were very clean especially the bathroom. rooms were spacious. front desk people were AWESOME!

Miinukset: we found the beds uncomfortable.........kinda hard ...almost like sleeping on the floor..........really enjoyed the sitting area tho..............the tv was a little outdated..........the pillows were too small for our liking. we stayed on the 2nd floor and had to go down to the first floor to get ice as there were no ice machines on the 2nd floor, a little inconvenient but manageable.

Plussat: Convenient and clean

Miinukset: Loved everything

Plussat: The location is good, but the quality of the room and service is below the quality and service of other similar and nearby hotels in this area.

Miinukset: My reservation was for a room with one king-size bed but was given room with two queen size beds. Clerk Agreed to move us to room with a king size bed, but said that we would have to wait for availability. Cleaning lady said room available immediately.

Plussat: Breakfast was ok, but not as impressive as the great experience we had in Fort Stockton/Best Western.

Miinukset: Location was a little hard to locate....not bad.

Plussat: Everything was extra nice and clean. The price was very good and the hotel was mostly full for a week night. That says a lot to us. Location was easy to locate and the clerk recommended an eating establishment that we thoroughly enjoyed.

Miinukset: NA

Plussat: Yall got us checked in early and gave us a roll away bed for our sons.

Miinukset: Everything was great.

Plussat: Good halfway stop area

Miinukset: Nothing wrong with the hotel, just a lot of guest were right at the entry smoking and we had to bring our kids through the cloud of smoke. Only wish they had asked the Guest to not stop at the entry way to smoke.

Plussat: Large rooms and very clean!! Great Breakast!!

Miinukset: no

Plussat: We've stayed here several times. Always excellent ! Wouldn't stay anywhere else in this area.

Plussat: The staff are very friendly and they very helpful. They no me on a first name basis and I Love it keep u the good work

Plussat: Very clean and inviting as always

Miinukset: There wasn’t anything I didn’t like everything was great about the property

Plussat: poor breakfast

Plussat: Love the lady at the front desk. Very patient. Also breakfast was more than expected

Plussat: Location was right down the street from where I was going to be working the next day. Hotel is right across the street from the mall in Texarkana and there are many restaurants that are nearby, many within walking distances

Miinukset: The bed was a little lumpy and the pillows were softer than I like but did not affect my sleep at all.

Plussat: Atmosphere was nice. People were wonderful

Miinukset: Nothing

Plussat: The staff in every part of the hotel was polite and helpful.

Miinukset: There wasn't anything that I didnt like.

Plussat: The privacy and overall cleanliness of the rooom.

Miinukset: No.

Plussat: Location was great right off highway and close to restaurants. Staff was super friendly -- particularly the morning breakfast staff!

Miinukset: They use single use plastic containers for body wash, shampoo, etc. Also plastic cups wrapped in plastic. Would like to see them move to refillable toiletry system and washable glasses!

Plussat: everything

Miinukset: nothing

Plussat: As always when I visit here, my stay was great! Comfortable, clean, quiet accommodating!

Miinukset: No complaints

Plussat: Convenient location, close to stores and restaurants. The room we had was very roomy, clean, and we had a view of parking lot and pool.

Miinukset: The pillows were horrible.

Plussat: It is new, very clean, and spacious. The desk clerk was lovely and my early check-in room was ready for me. The desk clerk had actually reviewed my requests and satisfied every one.

Miinukset: It was all good. But the elevator’s buzz upon entering was quite loud. It sounded a little like the buzzers that sound when one walks out of a store with the magnetic tags still attached to a purchase.

Plussat: The room very comfortable and front desk staff very efficient.

Miinukset: The restaurant staff who do morning breakfast dont work efficiently. They are slow to bring coffee and take orders. only 3 tables there.

Plussat: Breakfast was great. Location of the hotel was fantastic for our excursions. Staff was very friendly.

Miinukset: Service at breakfast was really slow. I was almost finished with my meal by the time I got the toast I ordered at the same time I ordered breakfast.

Plussat: Our last minute, late night reservation was accommodated. Front desk staff employee was super gracious, gave us the option of what floor we wished to be placed on. After explaining how tired we were from driving over 12 hours, she said I'll put you in a room away from the elevators and ice machine area on the top floor. Yes! Room was clean, quite and breakfast was typical, except for the banana-strawberry and mango smoothies we hadn't seen before at other Hampton Inn stays we've had. Nice! Although our stay was just overnight, I'd definitely recommend this hotel and would stay here again.

Miinukset: At night it was hard to see signage to direct us to the hotel from the access/frontage road. Just an observation for other travelers to know, not really a dislike.

Plussat: Beds very comfortable. Room was very clean and coffee excellent

Miinukset: All good nothing to complain about

Plussat: Nice hotel, clean spacious rooms and welcoming reseptionists. The breakfast was really good! Will absolutely recommend this hotel.

Plussat: Everyone was polite and helpful.

Plussat: Good selection. Tasted great. Great breakfast accommodations. Awesome mango smoothie.

Miinukset: This survey, question 1b. Options for this question must include spouse.

Plussat: Very clean, friendly staff.

Miinukset: Parking.

Miinukset: Didn't have an ironing board, hairdryer, until called the office. Bedspread torn, missing a lamp

Plussat: Amazing selection for breakfast. Super friendly and helpful staff.

Miinukset: The bathroom needed a little extra cleaning and the room had a musty feet smell.

Miinukset: All good

Plussat: Super fast check-in within a minute! Super friendly and helpfull staff! (Too bad we were here only for one night) Great variety for breakfast have not seen this in these price range hotels

Plussat: Yes to the eggs and bed. lol Everywhere we travel I prefer to stay at your facility. Hamptons is my home away from home. Love that I can have my breakfast right there before continuing our travels.

Plussat: Room was clean and comfortable

Miinukset: The boiled eggs at breakfast were rotten. Toilet stopped up and wasn't timely fixed. It was apparently an issue in multiple rooms.

Plussat: Friendliness of staff. Comfort of bed.

Miinukset: Chair was all torn up and peeling inside room. Breakfast had limited options. Coffee wasn't very good.

Plussat: Everything about our stay for the night was great. The staff was incredibly helpful and polite. The room was clean, comfortable quiet, slept well. Very spacious for the 4 of us.

Miinukset: The pool was closed for maintenance...its HOT in June, hello.

Plussat: The rooms are clean and they had cookies and a good breakfast

Miinukset: I called them and made sure that their pool was working. When I got there they told me it was being renovated now. That was a big part of my plan in my vacation was to relax in the pool.

Plussat: Staff was very helpful. We had to stay over due to my husband being hurt on the job and having emergency surgery. We live 4 hours away. So when I needed help with the getting receipts and using the business room they were very helpful. Would stay here again.

Plussat: The room was spacious very comfortable. The staff was welcoming and the location was great.

Miinukset: The first floor was very sticky. The elevator was also sticky. It was cleaned by the next morning.

Plussat: Very comfortable bed. Cheerful front desk lady.

Miinukset: The breakfast was horrible compared to our previous stays here. Cold syrup for waffles. No bacon or sasuage as expected etc. This was one factor for the choosing Hampton. What happened?

Miinukset: The bed was hard, the phone didnt work in the room and neither did the air. The walls were dusty and there was hair in the shower and bed. I was extremely disappointed.

Plussat: Very nice and clean Hotel. Friendly staff.

Plussat: The front desk employee was very nice and friendly very welcoming

Plussat: Location and Staff.

Miinukset: Nothing really. It was convenient to highway, to restaurants, quiet and comfortable.

Plussat: Tje bed was great!

Miinukset: I noticed a ring in the toilet, so not sure how often it is getting scrubbed, otherwise the room was very clean.

Plussat: Other than the carpet the room was clean. Very good breakfast with lots of variety.

Miinukset: The carpet in the room needed replacing but they are renovating and just hadn't gotten to that room yet.

Plussat: Breakfast was very good. Staff very pleasant.

Miinukset: Hotel is undergoing renovations and we were not aware of this prior to booking or arrival. Note at checkin gave option to cancel without penalty. Since we arrived late and were meeting other family members arriving at various times, this was not a good option for us. We were somewhat embarrassed because we recommended this hotel based on previous stay. As it was weekend construction was minimal. Room was ok but bathroom in need of updating. Hallway did not look good with carpet edging removed.

Plussat: The location

Miinukset: The chicken, the tenant act like she didn’t want to be there

Plussat: The breakfast was great!

Plussat: I like how close it is to the I-30, Walmart, and Academy Sports & Outdoors, but far enough away from the busy parts of Texarkana. The room layout is spacious. They brought out the good breakfast(bacon/sausage) on Saturday and Sunday.

Miinukset: Room wasn't as clean as our last visit. Our main shower head didn't work. The bathroom vent was covered in dust/mold. There was a bright red blood stain on the sheet.

Plussat: Front desk clerks was awesome!

Miinukset: The paint smell was horrible and the breakfast was cold. The lady that was working back there was not friendly at all.

Plussat: Employees extremely friendly

Plussat: The staff was very helpful, and friendly, always had a smile on their face.

Plussat: The breakfast was the best part of the stay, and the location was convenient.

Miinukset: Unfortunately, we were unaware of renovations going on at the hotel when we booked. We didn't find out until after we arrived. We were given the option to cancel our reservations without a cancellation fee, but by that time it was too late to find other lodgings. So, the whole hotel smelled of paint. Our room was nice, but it (and the whole hotel) felt very humid and damp which only exacerbated the paint smell. We were excited about the indoor pool, however, it was incredibly small and we couldn't enjoy it for the noise of the sauna running constantly only feet away.

Plussat: Staff members very clean environment

Miinukset: Nothing

Plussat: Clean up to date but quite comfortable LOVED not having to listen to windiw unit shut on & off all night. great, room & staff

Miinukset: Clean up to date but quite comfortable LOVED not having to listen to windiw unit shut on & off all night. great, room & staff

Plussat: EVERYTHING WAS GOING WELL UNTIL I GOT A 4.45A.M. WAKEUP CALL.

Miinukset: THE WAKEUP CALL AT 4.45 A.M.

Plussat: Very clean

Plussat: Jordan was very welcoming! Clean modern rooms. Makeup towels are a great idea!

Miinukset: Water pressure wasn’t the greatest

Plussat: The staff was very kind

Plussat: Loved the breakfast and the Cinnabon cinammon rolls

Miinukset: Everything was wonderful

Plussat: When we walked into our room not only was it clean but it smelled wonderful!

Plussat: Good location Nice and clean I loved the shampoo,conditioner and shower gel in full size containers in the shower.

Plussat: The overall experience was very good.....

Miinukset: No complaints

Plussat: Bed and pillows so comfy. Loved linens too

Miinukset: Absolutely zero water pressure in shower everyday.

Plussat: Location and rooms

Miinukset: Insufficient space to eat breakfast

Plussat: Clean, friendly, and convenient place to stay while on our way to southern Tx

Miinukset: Pool was closed

Plussat: Everything except no conditioner

Miinukset: That the frig was leaking and the conditioner was not filled

Plussat: Clean and comfortable

Plussat: The staff was friendly and the entire hotel seemed very clean and well kept.

Plussat: Location

Miinukset: 1) bathtub/shower drain was backed up /slow drain 2) shampoo dispenser did not work 3) electrical outlets didn’t work 4) bad odor in the room 5) ac did not work

Plussat: It was close to everything and overall nice place to stay

Miinukset: Parking wasn't the best

Plussat: Ac was excellent and the room was really clean

Plussat: Staff was nice but told me they would have maintenance fix tv in workout room and thats what they said last time I stayed there. It's an older hotel but is pretty clean. Staff is friendly. No breakfast or coffee in the lobby. Beds have soft pillows.

Plussat: For a longer stay and if you needed to cook would be ok. Close to freeway.

Miinukset: Poor maintenance but had all the bells and whistles. It just isn't being kept up as well as it should.Didn't include breakfast or even coffee supplies in room.

Plussat: Great value

Miinukset: Nothing

Plussat: Beds were very comfortable

Miinukset: The girl that work the overnight shift has no customer service skills

Miinukset: Its was very disappointing n gross

Plussat: It was clean

Plussat: How clean and nice everything was.

Miinukset: Cleaning my own room

Plussat: had a nice seating area outside to relax and enjoy. staff was friendly and helpful. room was very nice and clean will surely stay here again.

Plussat: The restaurant staff was great!! Service staff was great too!!!

Plussat: I liked the pool.

Miinukset: The beds we're hard. I called and asked about the bedding because I was cold and I was told that they change bedding all the time. So it maybe different from the picture. I found out that there was a comforter at the end of the bed. So apparently I had slept on sheets that someone else had. Housekeeping started banging on the door at 10am. I called the front desk and asked what time was checkout and I was told noon. When I asked why was housekeeping beating on the door I was told that's what they do to check if the room is vacant.

Plussat: Very clean and orderly

Miinukset: Strong smell of mold when everything looked good on the surface

Plussat: Clean and friendly staff

Miinukset: I can't think of anything

Plussat: Very reasonable and clean

Miinukset: Too much light in the room,need darker curtains.

Plussat: The waiter that served us was excellent!

Miinukset: My aarp senior discount was not honored! Everything in the room was dusty and dirty, even the phones and the ice bucket. One of the phones didn’t work the other I had to figure out how to call the desk. The room service breakfast was un-eatable. Two came with the room but we were charged for three and couldn’t eat any of it. Every time we left the room we were locked out and would have to go back to the desk and have the keys reactivated. We were grieving and our stay at that hotel made it even worse. Your rating is untrue. All sad faces across the board should not be a 2.5 rating!

Plussat: Very satisfied. Check in personnel friendly and attentive

Miinukset: USB port for phone

Plussat: We arrived at 1:30 AM to a polite and alert young man at the desk. We got our rooms quickly and everything was as desired. My forever thankfulness goes to the same man who found my 12 yr old sleepwalking in the hallway at 3AM &got him another room key

Miinukset: No

Plussat: Very clean, great location, great price good people

Plussat: Presence of a restaurant in the hotel was a plus. Hotel and restaurant staff was very friendly and helpful.

Miinukset: Breakfast was mediocre--biscuit gravy tasteless, limited selection. Distance to handicapped parking was greater than some regular parking.

Plussat: Staff was amazing, especially Lynda, Dennis, and Amber. Breakfast was awesome. Thank you for the amazing time. Front desk at check in was super. We didn’t get her name. She had beautiful red hair. She even went and closed our door for us when we left because it didn’t close.

Plussat: The pool and hot tub were nice. The hot breakfast was good. The only problem was the staff did not keep items stocked.

Plussat: the people that work there rather it was the clerk or the housekeeper they was so nice and treated me with the up most respect, they took the time to stop and have a conversation even though i can tell the were but the listen

Miinukset: there was nothing i didnt like

Plussat: The stay was in budget Rooms were clean and hotel was clean. There was a lady cleaning when I walked in the door and it smelled great. Whatever she was mopping with caught my attention. Love it.

Miinukset: The breakfast was the worse. I could not get going with that jailhouse food they were serving. The room was nice and the staff that was cleaning the rooms made sure we had clean sheets and towels. Great stay BAD breakfast and the coffee was always room temp.

Plussat: Water pressure could be better.

Miinukset: Water pressure

Plussat: One of the beds was uncomfortable because it was worn out. And the TV cable box wasn't working.

Miinukset: They were short handed on staff. The front desk person had to come take care of the cable TV problem.

Plussat: Great hot breakfast.

Miinukset: No.

Plussat: Nice building

Miinukset: The staff were rude and the advertised price was not what I was charged.

Plussat: The staff was great.

Miinukset: Room was older than I expected. Cleaned well but a little worn out.

Plussat: Great location and easy access to interstate. Very good breakfast.

Plussat: Most everything was good

Miinukset: The only thing I can think of was they had the same things for breakfast everyday. A little change up would be nice

Miinukset: The receptionist was awful.

Plussat: Very nice clean staff helpful and friendly good breakfast!

Miinukset: No everything was Great

Miinukset: No hot water. Wouldn't give me credit on my bill for the inconvenience. Staff seemed incompetent. When I was checking out they said they showed I'd already checked out. I've stayed at numerous Fairfields in the past and this was by far the worst.

Plussat: The parking lot was nice and well lit. The carts to load your luggage we’re just inside the door as well as there was a little amenities store for those forgotten things for snacks. The staff was very polite and friendly and helpful. Our only complaint, if you could call it that, was that we need a constant sound through the night and the air-conditioner did not have a constant fan option. However, they lent us a fan!

Miinukset: Rooms were tiny for the price, parking lot a little tricky to get into

Plussat: Beds were comfortable.

Miinukset: Shower curtain rod was falling and shower curtain wouldnt close, air conditioner didn't stopped working during the night. Had to turn towels in before you could get a clean towel. Ridiculous. Breakfast was skimpy and not what is advertised.

Plussat: Clean rooms. Staff kind and helpful Love the pet friendly. Thanks

Plussat: The staff was friendly, but failed to follow through with any of our requests.

Miinukset: 1. The toilet was dirty with brown stains. 2. The phones didn't work. 3. Uncomfortable sofabed. 4. Housekeeping one out of 4 days, we had to look for HK cart to get TP when we ran out. 5. Broken bathroom light 6. Breakfast over too early.

Plussat: Very accommodating and friendly. The front desk offered multiple solutions on dinner locally. Upon checking out, he was great at customer service. Very pleasantly pleased.

Miinukset: Rooms could stand a refreash.not bad just becoming dated.

Plussat: Bed was ok

Miinukset: You missed the bacon at the cafeteria

Plussat: Quick check in, clean room, comfy bed, great hot breakfast with many options.

Miinukset: All good.

Miinukset: The water pressure was really light and hard to use.

Plussat: The staff was so friendly and helpful! Everything very clean and quiet. Can’t go wrong here!

Plussat: It was clean and tidy. Smelled good. :)

Miinukset: Can't think of anything.

Plussat: My husband and I stopped while traveling from Houston to Kentucky and stopped at a DEPLORABLE hotel down the street. After escaping that insanity we found a shiny safe haven in the Courtyard! The friendly staff greeted me warmly. Perfect accommodations.

Miinukset: Nothing! Stay here! This place is amazing and very affordable

Plussat: Great room, great bed

Miinukset: Nothing

Plussat: Excellent room, condition, & staff for the money

Miinukset: Nope

Plussat: Price and location

Plussat: Staff very friendly

Miinukset: Food from the kitchen was mediocre.

Plussat: The bed was very comfortable.

Miinukset: Didn't like the position of the television. Hard to watch from the bed. The drinking glasses were not clean. Did not use them.

Plussat: Bed was comfortable, but the pillows are too big

Plussat: The property was good! That staff was very friendly! The rooms was nice size!

Miinukset: The pool was out of order our entire stay! That was one of our main reason for going on vacation..

Plussat: The bed was very comfortable, staff friendly and we will stay there again.

Plussat: location was great. staff not that good. good value for the money

Plussat: Nothing

Miinukset: No coffee in the morning. Kitchen supposed to close at 10pm was closed at 830. So no food. Bed was hard as a rock carpet was dirty and there was a toenail on the bathroom floor.

Plussat: It was comfortable and roomy

Miinukset: Toilet was stained and bathroom door didn't fully close

Plussat: the breakfast was a joke-most food gone. Selection was poor. the property was very WORN but generally clean. Bed was ok. Employees were not impressive-did not know anything about the area in terms of what was there to eat.

Miinukset: generally clean

Plussat: The bed was nice an comfortable

Plussat: Comfortable , nice receptionist

Miinukset: nothing left at breakfast at 8.15 and breakfast lady was very rude

Plussat: The room temp was good.

Miinukset: The breakfast was very dry. The beds were hard.

Plussat: Room was available

Miinukset: Property fairly run down. A/C leaking water on the floor had maintenance in our room at midnight to repair and would not give a a new room with no apologies or offer of discount. Maintenance man was very nice but unable to repair with constant dripping. Also found used hypodermic needle in parking lot. Will not stay there again.

Plussat: Clean

Plussat: it was quite and the ac worked well

Miinukset: The water pressure was terrible and who has scrambled eggs and no meat

Plussat: NOTHING! THEY DONT CARE ABOUT THERE CUSTOMERS!! OT WAS LIKE THEY COULDNT WAIT TO GET RID OF US!! I DO INTEND ON TELLING PEOPLE OUR ORDEAL HERE.

Miinukset: This place was very unprofessional. We got there very late like 1am we had brought us something to eat because we hadn't eat yet, well the microwave didnt work. I'm very tired and just want to eat and go to bed, I went to tell the front desk there was no one there. I put my drinks in the fridge and the fridge didnt work!! Got up to get ready to leave, my husband was trying to fix his coffee and you guessed it the coffee machine didnt work. Went out to the front desk to get some and there was no coffee cups to put the coffee in. When I told the guy about everything not working he said it had blowed a fuse last night and sorry for the inconvenience. That's more than a dang inconvenience when you pay for the stuff and none of it works. They should have give us back part of our money but to them it was just an inconvenience, because it wasnt them it was happening to!! I wouldn't ever stay here again because they dont care, they should realize you get repeat customers for treating them right not like I got your money so to heck with you. And I seriously dont know where the lady went that checked me in!! Such bad customer service. Shame on them!!

Plussat: I did like that the pet fee was fair. $15 is definitely much more affordable than $50 which is what I was quoted for another hotel. There is a Denny's next door that is open 24 hours which makes eating a decent meal quick and convenient.

Miinukset: The bathroom looked like it hadn't been cleaned in forever and the room was severely outdated. Overall the entire hotel was pretty rundown and a little sketchy. Didn't eat breakfast because everything was picked over by other guests by 8am and the selection wasn't anything to brag about. Couldn't even make toast or grab a banana for my 1 year old.

Plussat: Staff was friendly and accommodating. Wish breakfast was a bit later. Rooms were clean. Housekeeping was great when we needed towels and sheets.

Miinukset: The first room I was in had a broken a/c, and we didn't realize it until about midnight when we got back to the room. We were able to switch rooms. Then the new room didn't have working plug by fridge, so we had to move it ourselves and clean it ourselves. Small stains on sheets and towels. Almost each piece had stains. Hair in bathtub. Had to turn on AC in room when we got there...both in broken and new room.

Plussat: Yes

Miinukset: Please carry no sugar added syrup for the waffles. Your customers are getting older

Plussat: Price and location,great free breakfest,rooms are nice and we had ground level rooms both nights we stayed.friendly hotel staff.

Miinukset: The idea that they were doing repairs at 9:30 pm in the room between the 2 rooms we had. Kinda annoying after a long day of travelling.

Plussat: The bed was very comfy. Breakfast had plenty of options, much better than my expectation. I would stay here again.

Miinukset: The night desk clerk seemed stressed and not especially helpful, based on her interaction with the couple checking in ahead of me.

Plussat: Breakfast and lobby

Miinukset: Please have more luggage dollies.

Miinukset: Water pressure was low.

Plussat: Beds were comfy and lobby staff was excellent.

Miinukset: I asked specifically about handicapped accessibility and really never received a response, so I just went by the info on the site. My one sister is disabled and we asked for a pool and hot tub/spa. There was a pool, but the chair lift for my sister was broken so she was unable to enjoy the pool. The hot tub/spa was literally sealed closed! We stayed three nights and our room was never cleaned or fresh towels were never brought to our room! It was a nice room and a fair price, but not as it should have been.

Plussat: Although we arrived late in the evening, we were greeted by the manager on duty. The room was spacious and clean. Breakfast was OK

Miinukset: There were three issues with the bathroom. First, the shower curtain was missing when we arrived. Staff quickly corrected this when informed. Second, the rod that holds the toilet paper roll was missing. As there were sufficient rolls of toilet paper, this was an inconvenience but not a major issue. Third, the door to the bathroom was either closed or swung open completely. As we were only staying one night, we elected not to raise an issue on the latter two.

Plussat: Good

Miinukset: Good

Plussat: The staff was very nice

Miinukset: White all over the telephone Paint chipped on the half wall

Plussat: The staff was GREAT!! I will be back in a few months! Also very clean!!

Plussat: Comfortable, friendly staff

Miinukset: The sofa in our suite was stained and dirty. The jacuzzi was out of order.

Plussat: Room arrangement and cleanliness.

Miinukset: Reception service can possibly do better.

Plussat: The room was spacious

Miinukset: The toilet had not been cleaned, it had iron all over it! The air conditioner made a horribly loud sound every time it went off! I didn't get any sleep. When I told the front desk they said they'd make not of it, didn't offer even an apology!

Plussat: Room was clean and the bed was comfortable if only the AC had worked. The breakfast was good.

Miinukset: Our first and last time to stay at Comfort Suites. Staff was not at all customer friendly at check-in or checkout. Our family had 3 rooms and in two of those rooms the AC did not work. It was reported to the front desk however we were told there was nothing they could do. Moving to other rooms was not an option since the hotel was fully booked. They could have at least offered fans. Our stay made for a miserable hot night.

Plussat: Staff was excellent. Was what we needed at a good price. Food both a short drive and walking distance. Felt secure and comfortable overall.

Miinukset: A little musty smell. Due for a deep clean and repainting/repairs

Plussat: Staff were outstanding.

Miinukset: More grassy areas for my dog.

Plussat: Location

Miinukset: For a Marriott, it was kind of old looking. A lot of dings and scratches on furniture, etc. But overall, it was a good hotel.

Plussat: I love the friendly staff, the rooms, and overall service.

Miinukset: Nothing I didn't like

Plussat: Location

Miinukset: Room smelled a lot lile smoke & it was a non smoke room. Bathroom was dirty, bathtub had footprints

Plussat: No one came to clean. Even after they asked if we needed trash or beds made.

Miinukset: Cleanliness

Plussat: Everything else was fine

Miinukset: Couldnt use the pool had algae in it so was closed

Plussat: LocTion

Miinukset: Things needed to be cleaner. Refrigerator in room was dirty on the outside bathroom floor had sticky stuff and it needed to be scrubbed. There was dirty or mold in the groves of the flooring.

Plussat: Good location. Breakfast was okay.

Miinukset: Ran out of many breakfast items, slow to restock. The hotel was not well maintained. Beds were not comfortable.

Plussat: Location

Miinukset: No ice Mattresses were bad

Plussat: Good location, nice clean outdoor pool, the 2 bedroom room was very spacious and the beds were so comfy. Staff was excellent...

Miinukset: I liked everything about it! I had 6 people counting myself and we got a two bedroom suite and it was everything we wanted. Very peaceful and comforting.

Plussat: Love the half kitchen.

Miinukset: I made reservations threw the 19 well they kicked us out at 1:30 in the afternoon! Was not Happy!! Also they charged my debit card of $71.00 They said that they will put the money back in my account but it has not been refunded to me yet it’s been almost 24 hours. Also they charged my husbands debit account card for $530. We were not happy. Also didn’t change my beds all week.

Plussat: Location

Miinukset: Breakfast was not good

Plussat: Staff was very friendly and accommodating. I particularly enjoyed having access to a computer in a room with a door, a couch, and some space...a regular little office. This was especially important to me on this trip.

Miinukset: The water in the shower was only mildly lukewarm--almost cold. I reported it the first morning, after a chilly shower. They were concerned & said it would be taken care of, but it was never warm--3 days! Didn't know remodeling happening until I arrived!

Plussat: We loved the bed, it was nice and soft. we liked having breakfast, it was the bomb!! What we really loved is where the hotel is located, it is right across the mall and lots of places to eat.

Miinukset: The smell in the room was horrible, we had to continually spray with room deodorizer , maybe changing the carpet would help it looked old and thats where the smell was coming from.

Plussat: Staff was nice

Miinukset: It wasn’t clean. The rooms were old and had old smell. Halls were very hot

Plussat: Nothing

Miinukset: Room stinks. Carpet stinks. I wouldn’t put my bottom on this toilet even if you paid me. Carpet stains everywhere

Miinukset: I killed a roach. After I entered the room.

Plussat: I was able to sleep after a long day but that about sums it up.

Miinukset: Booked a King room and was put into a double bed room. Immediately upon opening the door, I got blasted in the face with the smell of mold. I never even walked in. The manager was in the hall, already carrying a bottle of Odor Eater spray and walked through the room spraying the carpet and furniture. Nope....not sleeping in there. Asked for another room- and received the King room we were supposed to have and they were probably holding out on. At least it smelled okay, although there was visible mold on the top of the couch. Half of the hotel was under construction, my guess is Mold.... It was painfully evident! Manager/Owner Guy likes to creep around the halls and outside the building. Breakfast was terrible, the gravy was basically gravy flavored hot milk and the sausage was soft and mushy. Not even worth waking up for. With all the hotel options around this area, this one should rank as a 1 star and room rates should be equal to that of Motel Whatever for $35/night. Never again.

Plussat: Clean and comfortable

Plussat: Bed

Miinukset: The pool was like a jacuzzi it was sooo hot and ut was96 degrees outside it was the whole reason i rented a room so my kids and i could swim ..

Plussat: It was awful!!

Miinukset: Dirty, stuff was broken, remodeling downstairs, breakfast was awful, help was not helpful.

Plussat: I didn't like anything. The hotel is undergoing much needed renovations, the carpet in our room was dirty, there was a hole in the wall where something used to be, there was water on the floor from a leak behind the commode, I could go on and on, but I won't. I will never stay at this chain again.

Miinukset: See above !

Plussat: The staff was really friendly and helpful. Good breakfast.

Miinukset: Old shabby room with musky odor that AC did not get rid of, mold on the wallpaper in the bathroom, old carpet with stains.

Miinukset: Room was in poor shape

Plussat: Good location

Miinukset: Was in a room that I kept getting bit finally got up and was covered with bedbug bites . Checked the mattress they were crawling everywhere!! I called the front desk he came to the room to inspect, told me he would give me a different room and my money back but I didn’t get my money back

Plussat: Beds are comfortable

Miinukset: AC was not very cold. When you turn the light on in the bathroom it also turns the vanity light on which lights up the whole room if you go in the middle of the night, that’s what will happen. There is no coffee maker in the room but the gentleman that checked me in gave me a 12 cup coffee maker to take to my room which is OK if both of you drink coffee but it was just me. It would be better to take your own one cup coffee maker. There is a microwave in the room so you could heat up a cup of water and bring instant coffee.

Plussat: I left my pillows behind and they made sure to hold them for me to pick up. Staff was friendly, efficient

Miinukset: Think it was pretty much what I expected, too much light in window from walkway outside, I guess if I had to complain about something, that would be it

Plussat: Great location if you’re just stopping overnight.

Plussat: The bed was ok.

Miinukset: The property manager stalked us as we unloaded our vehicle. We booked the room at the last minute. After we checked in the manger wanted to charge us extra. Our toilet wouldn't stop running. Not much of a variety for the breakfast. All in all the staff seemed kinda cold, a lack luster attitude. No customer service skills at all.

Plussat: Not much choice for breakfast. Property needs update badly especially bathroom.

Miinukset: The room.

Plussat: King size bed was comfy. Great location. Felt safe. Great staff. I was beyond impressed with the room and the friendliness of the staff. You can tell the owners have put in the work and care about the motel and the guests.

Miinukset: I mean you get what you pay for. This was the nicest two star motel I have stayed in, by far.

Plussat: Friendly staff. Clean and comfortable bed. A good night sleep. Will come back again.

Miinukset: Nothing

Miinukset: Bleach smell so strong my husband itched all night, and couldn’t sleep

Miinukset: View from room was a wooden fence... no parking near room.

Plussat: Clean room, very competitive pricing.

Miinukset: Parking with a trailer was tricky, but not deal breaker.

Plussat: Breakfast was accurate. Delicious pastry, coffee and juice. The bed was comfortable but most of all the receptionist was very helpful and very pleasant guy.

Plussat: The room was very dirty, moldy and had bugs. Staff was very pleasant and sorry for the condition of the room. Gave full refund.

Miinukset: Room was very dirty.

Plussat: Other then is was close to the event that we worked I would have rather camped. This place needs a serious make over.

Miinukset: The towels were stained. There was no table or chair in our room. There was no coffee pot. There was no iron. There was no ironing board. The sheets were stained. There was no blow dryer. The breakfast area was dirty. The shower was dirty. The air conditioner leaked in the room. Upon booking I called to see if we could get 2 queen beds they assured me that all rooms had 2 queen beds they only had doubles which was not stated on my confirmation letter so that was a verbal lie. When I complained about all of this the man behind the counter stated that these amenities were in the King Suites and I stated to him then none of them should have been on my confirmation letter. Man behind the desk remained at the same demeanor and just said sorry. The pool was bone dry not a drop of water in it. I literally wish I had stayed where we were working in a tent for free there would have been more amenities.

Plussat: Convenient. Easy to book last minute. Easy access from highway. Price was great.

Miinukset: Cleanliness off room. Even though a non smoking room could still smell smoke in the room.

Plussat: Customer service, they were always friendly and always understanding, they are really great people!

Miinukset: Nothing

Plussat: Nice room, attractive décor.

Miinukset: The exterior of the hotel is a little bit worn.

Plussat: Everything

Miinukset: I love everything

Plussat: Great staff clean rooms great hotel

Miinukset: Everything was great!

Plussat: No Breakfast was offerd

Miinukset: The overall cleanliness and the pool was closed and the maid was trying to get us to leave around 9 am

Plussat: The location, the price and the size of the room

Plussat: Nothing about it was to my liking.

Miinukset: They had roaches in the room, the TV did not work, and the AC was messing up. They switch rooms and the next room was dirty inside and had silver paint on the floor like someone had been huffing paint in it. Also the people setting outside were sketch

Miinukset: because y'all charge too much online if y'all was going to put it online I don't see why y'all are not the price down some with people they can afford a room they don't have nowhere to go when they need to get off the streets and somebody else is paying for the room

Plussat: Their employees are A1

Miinukset: No complaint

Plussat: The room size was great and the beds comfortable.

Miinukset: Carpet needs to be updated.

Plussat: The staff

Miinukset: No

Plussat: Location

Miinukset: The continental breakfast was less than desirable. Did not keep it supplied. There were too many men with alcoholic beverages hanging around outside the front entrance.. Made it uncomfortable and a safety issue. Will choose another hotel in the future

Plussat: The customer Service CAROLYN

Miinukset: The breakfast & room smelled a little like mildew

Plussat: Comfy beds, great price

Plussat: It had a bar

Miinukset: Bar selection was minimal. It was a sports bar not a hotel bar

Plussat: The pool

Plussat: Nothing

Miinukset: Room smelled, no coffee for coffee maker, nor cups. Hair dryer had no place on wall and was laying on a shelf. Had to dry hair with wall attachment hanging off of driver. Had to buy part of free breakfast. Overall bad experiences.

Miinukset: The breakfast that was provided. I could have booked at the Ramada across the street for cheaper with a full breakfast included this place is a rip off.

Plussat: Was clean and comfortable

Plussat: Beds were comfortable and AC worked very good

Miinukset: The sketchy people hanging out in parking lot.

Plussat: The price but I thought I was getting a king with fridge and microwave so I had brought a lot of food that needed refrigerator and stuff that needed microwavevto cook so when they said it didn’t have it I asked to pay the difference and get room with fridge and microwave and was told that I would have to pay for the room I had already reserved and paid for plus pay the total Price for the room like I thought I had reserved and the girl was very rude and when I told her that I had already spoke with someone earlier in the phone they said I could pay the difference she said nobthat I could not do they and I Also was told I could have a downstairs room and she acted like I couldn’t because she said she didn’t know if there was one but when I kept saying the girl I spoke with earlier said there were plenty and not to worry there would be one available she finally said I’ll check and see if there is one and there was one and as a matter of fact there were several thsyvwas available but She was clearly enjoying the powered trip she was on and was just giving me a hard time in front of another customer and the customer that witnessed all this offered to give me his room with the fridge and microwave but I declined and thanked him for offering.

Miinukset: Read the questions answer above I answered it there!

Plussat: Waffles were amazing

Miinukset: Hair in shower, drawers had maccorini noodles and powder cheese in them. Got there at 8 am for breakfast and no milk, fruit, yogurt or muffins. Asked for more to be placed and was told there was more Went and different time on Sunday with same result. Person at desk sitting on their phone. Was no syrup for waffles.

Plussat: The price, free breakfast, close parking, near restaurants and the interstate.

Miinukset: The swimming pool was not open. It was filled with water that had a green tint to it. Also no elevator and they reserved rooms for my group on the second floor, with one elderly lady that has bad knees having to climb stairs made it inconvenient.

Miinukset: Great staff

Plussat: ...long travel day (lots of rain / traffic delays) ...welcome relief to get to Texarkana...and the Magnuson was a nice stop...very friendly people, nice room, close to the highway, but quiet...got a good night's sleep...hot shower, a waffle and coffee in the morning, and on my way...

Plussat: I mean, it’s a cheap hotel. You often get what you pay for... but then you get charged a price for a better room, unbeknownst to you.

Miinukset: This property charged me $100 for damages they did not disclose. Communicating with the property was very difficult. The back of the toilet was broken and I thought- okay, it’s less than $45 and it’s one night. After never communicating with me nor giving me any type of paper where I sign acknowledging any damage, my card was just charged. There was no room to dispute or even ask questions! It was my fault for accepting the lower standards and trying to go with the flow. I found it easy to overlook as I had been traveling with two small children. I’d not otherwise disclose disdain except nobody was willing to communicate with me. I was simply charged an extra $100 two days after leaving.

Plussat: Breakfast was good. A good value.

Miinukset: Noise from highway.

Plussat: The A/C worked great and friendly staff

Miinukset: There was fresh urine in the tub and blood on the wall as upon arrival and a no refund or discount policy

Plussat: Great location, and friendly staff.

Miinukset: Great hotel for the price.

Plussat: The bed, pillows. The AC kept the room cool and we were able to park our truck abs trailer across from the room

Miinukset: There wasn't a mini-frig/microwave. The toilet didn't flush unless you stood there holding down the handle and you couldn't change the water temperature at the sink

Plussat: Price

Miinukset: Needs updating