Etsi halvat lennot: Thai AirAsia

Miinukset: Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost

Plussat: It was cheap.

Miinukset: Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good.

Plussat: Crew are polite

Miinukset: No more delayed

Miinukset: Delay announced too late and no consideration for parents travelling with baby

Plussat: Nothing

Miinukset: Everything

Plussat: Punctuality.

Miinukset: Crew non smile.

Plussat: i like how fast the immigration is at siem reap

Miinukset: Definite time of boarding we were 20-25 minutes late for departure

Plussat: Crew was excellent. Seats border on the awful. I am 6'2". My knees were almost touching my chest. And, the airline allows seats to recline. Seriously? Short flight however.

Miinukset: Boarding area at DMK was in a large area for gates 1-6. It was packed. Almost wall to wall people. No air conditioning. Blowers circulating hot air. Major thunderstorm delayed boarding for 1 1/2 hours. All flights. Chaos in the bordering area. Not fun.

Plussat: Crew was ok

Miinukset: There was no beverage service per se. the cart came out, but I was never offered a beverage.

Plussat: Staff was professional

Miinukset: Seat comfort

Plussat: Easy boarding

Miinukset: Tiny seats, no complimentary food or beverage

Miinukset: Luggage charge is annoying and that there was NO Refreshment offered!

Plussat: Crew was great.

Miinukset: Seats were uncomfortable, very tight and hard seats.

Plussat: Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them

Miinukset: A seat that did not jolt and move around. Legroom seat on offer for free as no one had them.

Plussat: It was short

Miinukset: If they could get the air conditioning working, it was extremely hot until we were in the air, then it went off again on our descent

Cheap AirAsia

Plussat: It was only a2 hour flight.

Miinukset: Nothing Free! Have to pay for water! 40 baht for a 10 baht water

Chaotic boarding, poor legroom

Plussat: I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement.

Miinukset: Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?

Blah

Plussat: Good food, fast service, I suppose it was okay for a low priced carrier.

Miinukset: No frills airline and a broken seat. Flight attendants were rude.

Lack of customer service- again

Miinukset: It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before.

Plussat: Generally okay and what one could reasonably expect for a regional low cost flight in Thailand. Ground staff were friendly and helpful despite huge numbers of people travelling. Likewise the cabin crew did their best given the low cost nature of the flight and having a full plane.

Miinukset: Paid for seat selection, which I thought brought with it some priority in boarding, however that was not to be and instead boarding was a bit of a free-for-all with no management of the situation by ground staff. The seat pitch is also hideous and even being of average height it was near impossible to even move my legs to retrieve something off the floor.

Very confusing check-in

Miinukset: We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late.

Smooth check-in, boarding and flight

Plussat: Very efficient check-in

Miinukset: Very cramped leg room

Cheap cheap cheap

Plussat: Plane was 1h late to take off but on time at landing

Miinukset: No power plug, no English magazine, no phone allowed (even in flight mode) for a 4 hours flight. So “entertainment” deserves 2 star only. As a couple travelling together, we were not seated together, which is very annoying (that was the case for other passengers too) even though a lot of single seats were empty in the plane (crew refused to let us swap places). That’s a 2 star for the crew. Food and beverage is pay only, and was real bad, that is the 1 star for food.

Plussat: Ok

Miinukset: 25 min delay departure.

Small seats

Plussat: Quick security, on time

Miinukset: The seats were really tight, no drink was offered and no entertainment