Etsi halvat lennot: Thai Lion Air

Plussat: The plane was new

Miinukset: Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed.

Miinukset: No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight.

Missed the flight due to bad communication

Miinukset: I was in line for the flight and they closed the gate without notifying me

You get what you pay for.

Plussat: The flight was cheap.

Miinukset: The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off.

Plussat: Exit row seats ..

Miinukset: No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11

Miinukset: There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water.

Sneaky luggage rules

Miinukset: Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg.

Brand new planes, terrible check in process

Plussat: Brand new planes

Miinukset: Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact

On time

Plussat: Depart from Don mung airport on time

Miinukset: Nothing

They never check passengers, if the seatbelts are

Plussat: Seats are comfortable. The crew was nice.

Miinukset: They never check passengers, if the seatbelts are on.

Terribly slow to board, exit and reclaim baggage

Plussat: Nice new aircraft

Miinukset: Took far too long to get off plane and what seemed like an eternity for bags to appear

One of the hardest landing ever experienced

Plussat: Crew was friendly and helpful

Miinukset: The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded

Budget is budget

Plussat: Boarding process and crew are okay.

Miinukset: Sat at exit row, great legroom but no reclining. Seat itself was not comfy.

No complaints, good price

Plussat: The price was right and the aircraft are new B737s.

Miinukset: The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale.