Etsi halvat lennot: Thai Lion Air

Plussat: Nothing

Miinukset: Everything

Miinukset: fraud on the baggge fee. Had already tried to pay on web sire, but tmdid not work. Then they charge more than twice the price at airport.

Plussat: Crew

Miinukset: No explaining delay before take off and after arrive

Plussat: I am grateful for small mercies. ... it was on time!

Miinukset: Not being fleeced / ripped off cheated out of money as I check in. The website purposely does not allow payment of bags just so they can get more at airport. ... Staff admitted it was regular complaints and they did not care... Not my sort of pleasurable flight..

Miinukset: They had mosquitos entire flight, they could have sprayed bug spray or do something about it

Miinukset: The plane was COLD and no blankets to be found.

Miinukset: On time

Miinukset: Thai Lion delays all the times and they never try to compensate it with a bit of refreshments or anything. They took the passengers for granted

Miinukset: Thai Lion will rip you off on checked in luggage if you pay during checking in for your flight. I paid almost $300USD for one suitcase that weighed 15 kilos. When asked, they said I should have paid in advance. I expected to pay for checked in luggage, but $300 bucks is Ridiculous!!

Miinukset: The air conditioner on this flight does jot okay

Plussat: short flight

Miinukset: the landing

Plussat: Price was great.

Miinukset: Charges 300 Baht per kilogram after 7 kg. We ended up switching out all goods that had to be checked and just carried our backpacks on. Was a big hassle.

Squished

Plussat: The plane didn’t crash and we made it to our destination

Miinukset: We were squished in like sardines. My neck and back still hurt. They are sticklers about bags. No more than 7 kg (roughly 15lbs). Over all experience not so good.

You get what you pay for

Plussat: Basic no frills airline. Good baggage allowance

Miinukset: Very poor website

Miinukset: There baggage weights are ridiculous! 40 lbs for economy plus 30 lbs for economy..? Give me a break! Cost me the same amount for my baggage penalty for 5 lbs overweight as my tickets for two! Especially when they tell me to add the extra weight to my carry on... so what's the big deal? Same total baggage weight! I'll never fly with them again!

Delayed boarding and baggage claim made me miss flight

Miinukset: Flight was delayed 20 minutes. Baggage claim delayed another 30 minutes. Made me miss my connecting flight. Then also made me pay. No accommodation on their part. Terrible business.

Below average I'd say

Miinukset: Very little leg room, no complimentary water or snack.

Plussat: The plane was new

Miinukset: Check-in was a disaster, boarding took for ever, getting the luggage took longer than the flight. English is unknown by ground staff. And the plane times had changed.

Miinukset: No immigration documents were passed out on the flight from Singapore to BKK causing a bottleneck on arrival. Only one Thai Lion rep. processing entries and passing out docs. Very slow, jepordizing an onward connecting flight.

Missed the flight due to bad communication

Miinukset: I was in line for the flight and they closed the gate without notifying me

You get what you pay for.

Plussat: The flight was cheap.

Miinukset: The seats were uncomfortable and the food was unpleasant. Also, there was an hour delay but they never announced a delay, it just happened and not one really mentioned why until right before we were actually about to take off.

Plussat: Exit row seats ..

Miinukset: No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11

Miinukset: There was the least amount of legroom I've ever seen on any other airline, my legs were digging into the seat in front of my when I was sitting perfectly upright. They also didn't serve even water.

Sneaky luggage rules

Miinukset: Extremely little leg room. Also they have sneaky charges for luggage weight. Anything over 15kg and they charge you for every extra kilogram. If you want to check in a second luggage you have to check in 4 hours ahead and you still have to pay a lot of money, and it is based on the weight of your luggage . If you don't check in 4 hours in advance and you have an extra suitcase, they charge you by the kilogram and it is ridiculously expensive. More than he cost of the entire flight! And if your flight has multiple legs, you have to pay for the extra luggage every single leg.

Brand new planes, terrible check in process

Plussat: Brand new planes

Miinukset: Longest check in ever, even on a Monday afternoon.. you'd better be there long ago.. problem with check in : 1- not enough queues provided, 2- check in personnel is not very efficient, 3- no queuing lines, it's messy lines, 4- operation responsible is just an observer with no operational impact

On time

Plussat: Depart from Don mung airport on time

Miinukset: Nothing

They never check passengers, if the seatbelts are

Plussat: Seats are comfortable. The crew was nice.

Miinukset: They never check passengers, if the seatbelts are on.

Terribly slow to board, exit and reclaim baggage

Plussat: Nice new aircraft

Miinukset: Took far too long to get off plane and what seemed like an eternity for bags to appear

One of the hardest landing ever experienced

Plussat: Crew was friendly and helpful

Miinukset: The overall floght was ok with the crew pretty helpful. However coming in to land the plane swayed sideaays seemingly to be off course but probably due to wind shear. Touching down was one of the hardest I ever experienced with all passengers in shock on the force it kanded

Budget is budget

Plussat: Boarding process and crew are okay.

Miinukset: Sat at exit row, great legroom but no reclining. Seat itself was not comfy.

No complaints, good price

Plussat: The price was right and the aircraft are new B737s.

Miinukset: The snack provided was a pack of 3 oreos and some water. They had other snacks and meals available for sale.