Tianjin hotellit lähellä Zhongxin Park

Plussat: Very luxurious, excellent location Amazing treatment by all hotel employees

Miinukset: Loved everything

Plussat: Location is good. Overall facility is pretty.

Miinukset: Breakfast and buffet lunch spread is not good enough for the price paid.

Plussat: Great place to stay! Club level is a must...;-)

Plussat: It felt as if you are staying in a castle. A very well maintained and luxurious castle. Every corner you turn, you will be in awe with the grand and spectacular layout. From the moment you stepped into the hotel to the moment you lay onto your bed, the ambiance and the decor is nothing but jaw-dropping.

Miinukset: The staff there are not sincere and the overall experience is that they are very cold. I felt that they are just going with the flow. To them, it is just a job. You can feel that they are not passionate about their job. The only compliment I can give is the cleaning lady who was cleaning on level 6 on the 2nd Jan. When we came back, she was the only one who greeted us with a big hearty smile. The location of the hotel is not situated near tourist attractions, at least not within walking distance in my opinion. So everywhere we went, we took the taxi. Beware of dishonest taxi driver. Ensure they will turn on the meter before hopping on. We took a taxi to "Five Avenue" at 13yuan, and when we are done and wanted to hail a taxi back, the taxi driver wanted 30yuan from us.

Plussat: this is just the best hotel in China...

Miinukset: N/A

Plussat: A luxury hotel in a quiet part of Tianjin.

Miinukset: Despite advertising that meals were on until a certain time, they actually stopped serving food at the buffet and started clearing away 30 minutes before the advertised end time. On two occasions - one dinner, one breakfast - we had to eat our meal under time pressure and with a far more limited choice from the buffet.

Plussat: Our room was super big and comfortable. All the cleaning ladies are very efficient. Great customer service received, especially from Nancy at the breakfast. She provided splendid customer service!!

Miinukset: The view from our room wasn’t very nice, neighbouring buildings were under construction and blocked our view.

Plussat: This is a beautiful hotel. Given that we were there during unusual times with China on quarantine the staff did a good job making our stay comfortable.

Miinukset: There was a lot we could not see because of the quarantine, facilities like the pool and gym were closed, but that was not their fault. Room service sodas are way overpriced at around $5.

Plussat: The room was very spacious and comfortable with a good sized tv. The bathroom was also done to a very high standard. The staff were very friendly and helpful. The Four Seasons was close to lots of shops and restaurants and we were able to cycle to the Five Avenues area with ease.

Miinukset: No complaints. We had a very nice stay.

Plussat: Large Pool & Gym, nice view for upper rooms, friendly staff

Miinukset: Location pretty far from river, opening hours of executive lounge in this evening too short (till 19:30)

Plussat: Excellent service. In room furniture/amenities are super kid-friendly. Spa is also fantastic, definitely worth a try.

Plussat: The view, the facilities

Miinukset: I had a cleaning service coming to the room at 9 pm!!!! And opening the door without permission.i found it grossly inappropriate

Plussat: Breakfast and coffee at the Horizon Club was great. It is more limited in variety in comparison to the breakfast in the ground floor restaurant, but the service was excellent, peaceful environment and amazing view! The view in our room was great.

Miinukset: Hand cream should have been provided in the toilets in the main lobby and Horizon Club (especially considering the dry winter season now). Although this is such a minor point; but it is something basic that one would expect from a five star hotel.

Plussat: Staff are excellent

Miinukset: Internet is poor . Resturent need food variety Housezon club is not worth to join.

Plussat: Excellent location for city tour by foot and shopping.

Plussat: Very nice rooms, pools and gym. Lobby was very good and huge.

Miinukset: Breakfast food quality can be improved

Plussat: View

Miinukset: Heater, too hot

Miinukset: I don't like the toilet room door being fully transparent.

Plussat: Best location and staff was genuinely warm and had great initiative. Asked for ginger tea and they promptly cut up some slices of ginger and top it up with warm tea.

Miinukset: small gym

Plussat: Great location, very comfortable room

Plussat: Good Service Provided

Miinukset: Prefer toilet with bidet

Plussat: Rooms are very well equipped, the staff are amazing and the mattress is super comfortable

Miinukset: Nothing

Plussat: Very clean and stylish hotel with excellent rooms and amenities.

Plussat: il letto

Miinukset: For an international hotel not one person spoke or understood English. Upon my arrival I ordered a Van to pick us up and take us back to the airport in Beijing. I was VERY clear, negotiated a price (which was the same as we had paid for the same van coming from the airport in Beijing to Tianjin) and confirmed the van and details a second time the night before we left. Everyone I spoke with from the manager to the clerk said yes and confirmed. The day of our departure the driver thought we were going to the Tianjin airport with the help of our Chines host we managed to communicate otherwise to him and the hotel YET again and began our drive. 2 Kilometers later on the highway and 30 minutes late, the driver stops the car and hands me the phone.To my horror on the other end of the phone was the Westin manager who demanded we pay an additional charge for the trip and claimed we specified the Tianjin airport. I explained I spoke and had confirmed more than one time our departure and location of destination by showing my ticket. This back and forth, stop and go went on for more than an hour on the highway. We arrived with 40 minutes before our flight was to took off. I will NEVER set foot in a Westin property again. I will also make sure that my company no longer does business with this hotel chain and will be Facebooking my nightmare. Blackmailing customers is NOT good service.

Plussat: As with all Westin properties, the bed was amazing, the lobby is grand and inviting, but honestly, that’s about it

Miinukset: It’s... shabby. Nicotine stained and in need of an upgrade. Our room was fine at best, nicely laid out but not clean. Even with good conversational Chinese and even after the bathroom had been cleaned a second time it was still dirty. Hair and mold in the bathroom, zero attention to detail. Common areas were similarly poorly cared for, the carpet by our room wasn’t vacuumed properly, crumbs everywhere. Staff were nice but more concerned with trying to end my polite enquiring and conversation with them than actually trying to change anything.

Plussat: The bed is amazingly comfortable, almost feels like you are sleeping on clouds. Amazing! The breakfast was lovely, large variety of foods (Chinese, Western and Korean).

Miinukset: I wish it were a little cleaner. It’s not DIRTY, but there are stains that need to scrubbed by a good housekeeper.

Plussat: Very clean and comfortable room in a good location.

Miinukset: The mattress are so terribly soft which effect on us sleep on them.

Plussat: Everything about my stay at the Westin was wonderful... from the jazz singer crooning when I walked in to the outstanding service at breakfast the next morning, The Westin exceeded all my expectations.

Miinukset: Honestly, the stay was superb and the room was luxurious!

Plussat: Location is okay, facilities are fine.

Miinukset: I am disappointed that the hotel additional charge me RMB196 for breakfast, although the room I reserved is included breakfast, I travelled for work, thus I simply paid for it to avoid losing time clarifying with the hotel. Later on I need to spend time to call the hotel to refund me the hotel. Until now, this issue is still not yet settled. It annoys me.

Plussat: Clean, Service and responsibility

Miinukset: Hotel was great. But It’s time for renovation.

Plussat: Westin beds are the most comfortable beds in the world.