Aqua Rio Hotel

This place is dirty. The staff is rude. We were given two different rooms - the first had mold in the bathroom, dirty walls, dirty floors, food crumbs on the desk. The second room was just as bad. Hair on the sink, hair on the bed sheets, hair on the shower. The sink still had dirt. My kids didn't want to walk barefoot on the floor. No matter how inexpensive the price is, go somewhere else for a few dollars more. This place is dingy.

We arrived late at night after a long drive and received a gross room. We returned to the front desk and requested a refund but "Cynthia" at the front desk said she did not have a key to open the register. That a manager in the am would have no problems refunding us for the second night we had reserved. Since it was so late we stayed in the second room - told my family to not walk barefoot not touch too much stuff. The floors in this room had not been swept. Looked like the sheets hadn't been changed. I cannot stress enough how gross this place was. We thought things couldn't get worse, but in the am, the water was turned off for about an hour and a half and we woke up to loud construction on our floor. In the am, the front desk ignored our request, saying that booking.com had to approve our refund. The booking.com agent we were speaking to said that they kept telling the hotel manager Leticia/ Claudia (she gave a different name to booking.com and another one to us) they should give us a refund, but she refused. We were at the front desk for 3 hours waiting for our refund and they never gave it.

The place is very well maintained and the staff pleasant. But the location is questionable and I didn't feel safe. There is nothing to safely walk to for anything. We forfeited the cost of the room and went somewhere safer.