Torreón hotellia

Plussat: The staff is very nice and helpful Nice Location

Miinukset: The hot tub didn’t work The pool needs repair work very dangerous the drain around it is coming apart The sink in the room had no drain plug any thing could fall in it The sink Had no screen and it sprayed water everywhere

Plussat: The atmosphere and how clean it was

Miinukset: Jacuzzi wasnt working

Plussat: VERY CLEAN AND NICE

Miinukset: NOTHING

Plussat: Very central, good breakfast, restaurant open until late night, professional, friendly staff

Plussat: Comfortable place. Could use an upgrade but still very nice. Breakfast was awesome.

Plussat: Confortable

Miinukset: Wifi

Plussat: Service of the people

Miinukset: Everything Was ok

Plussat: The breakfast was very good.

Plussat: Location and clean

Miinukset: The room was expensive with no freezer and microway, we had a children 1 year old and the microway and freezer was needed

Plussat: Good variety, good Sassoon, personnel very at tent, a lot of things on the buffet, good value for our money, keep doing the good service and maintain the quality of the food you serve. Good service at a great price.

Plussat: everything was good

Plussat: Good to be back to Torreon after 10 years. Breakfast is very good!

Miinukset: I have noticed owner barely invested money to maintain the installations acceptably and at Marriot standards. It shows a clear deterioration from 10 years ago.

Plussat: The room was very clean and comfortable.

Miinukset: Nothing, everything was perfect.

Plussat: Location and very nice and spacious room

Miinukset: Restaurant service was not good, very slow service and not enough personnel working on Sunday evening.

Plussat: location

Miinukset: The window of the room looks to the runway of the lobby instead of looking outside.It is too dark the room.

Plussat: Great beds

Miinukset: We were told, that the hotel was not fully ocupied, but we got a room in the service area on a pathway to the pool, it was rather noisy until 12 am, improved later

Plussat: Clean and kind staffs

Miinukset: Location

Plussat: The front desk staff was courteous. The rooms were clean. The hotel is close to the airport- just 2kms.

Miinukset: The rooms were a little gloomy

Plussat: everything was OK

Miinukset: everything was OK

Miinukset: We can't sleep, people making noise all night long and the reception people don't do anything ,and breakfast not good at all

Plussat: Great location, close to Liverpool Mall and Torreon Brilla 2019 Feria!

Miinukset: N/A

Plussat: Breakfast

Plussat: Great pool, very familiar.

Plussat: The property was basic but had a very good shower and also a good breakfast, the swimming pool look good but did not use it

Miinukset: Rooms were a little dark for my liking without the lights on

Plussat: Place is awesome and breakfast is fantastic. The staff always welcomes you with a smile and have a great attitude.

Miinukset: Some of the rooms smell a bit musky, and if you get a room close to the pool you might hear the noice outside.

Plussat: Love this place

Plussat: Location

Miinukset: The pool was dirty all the 3 days that we were there. We have a bad luck because the building was in reparations...

Plussat: Moderate.

Miinukset: Variety and quality

Plussat: The breakfast

Miinukset: Bed size, a queen size would be perfect.

Plussat: The bed was soft and relaxing. That's it.

Miinukset: The room was supposed to be executive king suite and it was mediocre at best with a bath tub that smelled like paint thinner and water that was barely luke warm. The air conditioning system was set to 65 degrees and still it remained around 75 degrees. Definitely NOT worth that $2,055.00 peso I spent in it

Plussat: Lots of hot water, and the bed was super comfortable.

Miinukset: Was great!

Plussat: The restaurant next to the hotel Martins

Miinukset: The a/c was leaking, no hot water.

Plussat: Clean, comfortable with a good breakfast.

Miinukset: No ice in machine on our floor

Plussat: Comfortable and peaceful

Miinukset: We got sick with the breakfast food it was undercooked and tasted funny. The fruit was not ripe it was hard and tasted badly.

Plussat: It has an excellent location

Miinukset: There was a mixup at the reception desk with our booking through Booking.com and my daughter back in the United States had to call for Booking.com to get in contact with them and find out what the problem was and the end they somehow found a reservation but we had to wait almost an hour. Also my husband accidentally broke a picture frame in our room and after we caught a reception they didn’t show up to clean it up until the next day and there was glass on the floor. And I also didn’t like that we needed to get a ticket to show up for the free breakfast because I couldn’t find them and that’s just ridiculous.

Miinukset: We were on a business trip in which we had to deliver some product to some sports clubs. We arrived late night and since there was no parking in the very front we had to park on the side of the hotel. When we left the hotel the next morning, we realized that we were missing some product from our Van. After doing a close count of all that. was left, we realized that we had been robbed ash the hotel parking. Called the Hotel and like always they just washed their hands off this situation and we were left with a loss. NOT coming back to this place at all.

Plussat: Great location

Miinukset: Trouble with a/c

Miinukset: Very good service.yet It would be helpful to have English speaking staff in reception :)

Plussat: Friendly staff, good location, fairly priced.

Miinukset: Really nothing. Met my expectations

Plussat: The people's was so nice.

Miinukset: The service at the pool for drinks to poor, the spa was terrible, the breakfast food to spicy, no refrigerator at the room. Was and construction to much noise. No store to buy something like sodas juice etc....

Plussat: The golf course

Miinukset: it is in reconstruction, they should close it and work hard to reopen it and welcome clients.

Miinukset: It was under construction and there was a lot of noice

Miinukset: No breakfast included

Plussat: I like the swiming pool and that there was a bar and a intermall right there.

Miinukset: The first floor where my room was, the carpet was very old and dirty inside the room and in the hall. In my last day there they didn't left no towels at all.

Plussat: Good A/C

Miinukset: We were not told that the restaurant was not working. do not match reality. The car parking system for guests is too complicated.

Plussat: The suite was very spacious and fully equipped. The pillows were very comfy and the room was clean.

Miinukset: The room was a bit cold at night. The AC control didn't work correctly.

Plussat: Room distribution and amenities, kitchenette, two room areas each with it's own TV, adecquate for my wife and kids. Would do nicely also as a business hotel. We had an included breakfast wich was a buffet with choices of fruit, eggs, some mexican recipes, cereal, bread and drinks.

Miinukset: We had to have lunch there the first day because of time limitations. The restaurant has very limited choices in the menu a-la-carte. My 8 year old did not like the Fettucini Alfredo, which I tasted and agree with my kid completely. Other selections where just OK. I recommend dinning elswhere, except for breakfast wich was good. The room had a fridge wich was set to off with the thermostat dial. Didn't notice until the next day. We had put some things in it and they weren't cold. The air conditioner didn't seem to operate well, it never cooled the room below 24 or 23 C. Finally, I did not like the location of the hotel, unless you plan to go shopping since it is right next to a mall. Also next to a Peter Piper Pizza and another restaurant.

Miinukset: At check out staff demanded an extra $200. My reservation was for a double room with 4 people, 2 adults and 2 minors. Staff stated the per their policy double room was only for 2 people and extra guests (included in the original reservation) now required payment. There was no working air conditioning, insufficient linen in room, and staff had difficulty obtaining a working key for room. At check in staff attempted to give me a room with a single king sized bed despite my reservation for a double room. Check in was extremely slow and tedious. I was very upset to see staff making change from their personal funds for the excess fees at check out. I would not recommend this hotel to anyone.

Plussat: We didn’t take the breakfast because it was a lot of good places to eat around the hotel

Miinukset: The sound of the Air condition. They were to loud

Plussat: This was a very clean and neat hotel. It was the nicest bed and linens I’ve had in Mexico. The staff was great, especially Mitchel. He helped me with lots of valuable advice and information. The housekeeping staff was also very good. I left I a hat in the room when I left to check out. Before I got downstairs they had already called front desk to tell him they were bringing it down to me. The brick curling in the lobby lounge was very nice. Location: I was able to walk to Mercado Juárez in 30 seconds, Teleferrico in 3 minutes, Plaza de Armas/Museo Arocena/Canal de la Perla in about 5 minutes walk. The fútbol stadium is way far from the city center, but that is very common. Luckily there is UBER in Torreón, but it is kind of underground. So your drivers need you to sit up front, and they may not drop you immediately in front of bus station, which is also pretty far from city center.

Miinukset: The shower. No hot water and no water pressure. Just a dribble of water to get under, only by squeezing up against the wall. But, it’s Mexico! We can’t expect everything we are used to in Estados Unidos. Just another precious memory from traveling. Oh yeah, the sink was very small, more funny than bad.

Plussat: The breakfast was ok.

Miinukset: The reception could not retrieve the information of our booking even though I had my booking.com reservation confirmation. I waited for about 1.5h in the lobby at 11pm.

Plussat: Nothing

Miinukset: The staff is rude, they denied my reservation. Very unprofessional

Miinukset: take us 4 times to the front desk for the WiFi password. There is no Tower in the room. The bathroom watch leakage to the room.

Plussat: Location

Miinukset: Worst pillows and room cleanliness, the bed had somebody else hairs. Breakfest is bad.

Plussat: Perfect for a one night stay with an early flight the next day! With a City Express you know exactly what you'll get!

Plussat: Everything

Plussat: Coffee

Miinukset: People were not attentiveso-so

Plussat: Good Location, Bed and Bath.

Miinukset: Food

Plussat: I love the hospitality and the rooms!

Miinukset: Nothing! I love this hotel!

Plussat: The breakfast was very good and the room was confortable and clean.

Miinukset: Got some noisy guests over the night but not of the hotel responsibility

Plussat: Some of the people were very friendly and helpful. The bed was comfortable

Miinukset: The wait staff were "slow" at best. The room was not clean and the bathroom amenities were there one day and not the next.

Plussat: The bed and the pillows were great

Miinukset: The bathroom didn't have an air extractor

Plussat: All your employees are fabulous and very attentive.

Miinukset: That I had to much problems with the key and everytime that we went out the ac was off and it was to hot when we arrive you know the weather in torreon, specially this last weekend was horrible.

Plussat: The location very close to downtown easy access to any shopping center

Miinukset: My room was next to the air conditioning facility too noise, I asked for a different room they said if will be more pricy?

Plussat: The location

Miinukset: The hotel is very old, the air conditioner didn’t work and was very dusty

Plussat: Swimming pool

Miinukset: The food

Plussat: The location is good

Miinukset: The cleaning staff comes in to early and talks loudly outside of the rooms

Plussat: The rooms were comfortable and the view was great.

Miinukset: The pool was poorly maintained.

Plussat: The restaurants around

Miinukset: Bathroom too small and not enough towels.

Plussat: Location

Miinukset: Wifi

Plussat: Chilaquiles

Miinukset: Everything is fine

Miinukset: Room not well maintained , faucets didn't work, shower very dirty, toilet cover not to size , outlets too loose

Plussat: Basic hotel that has seen better days. We stayed here because they accept pets and don't charge, and for that reason it met our needs. The room was large, breakfast was included. The location is at a busy crossroads with not much nearby as far as restaurants or stores, but parking is on the property and secured at night.

Miinukset: Room not celan enough and eléctrical cables exposed, not paper available for the toilet

Plussat: fair

Miinukset: a few problems with the room had to move twice to a different room other than that it was good