Etsi halvat lennot: Transavia France

Plussat: They changed the flight schedule and i asked them for refund and i did not get my money back

Miinukset: Delay...

Plussat: Not full flight

Miinukset: Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent

Luggage handling terrible in Orly. Over 1.5 hour and still waiting

Miinukset: No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff

No frills at all!!!

Plussat: The flight was on time.

Miinukset: Uncomfortable seats, rude staff, had to pay for water, very hot on flight

No frills not even water!

Plussat: The crew were very nice

Miinukset: Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee

Bad bad very bad experience not retrievable!!!!

Miinukset: The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!

Miinukset: Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo

Delay

Miinukset: Transavia delayed 1:30h the flight.

Miinukset: Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart).

Plussat: Cheap ticket

Miinukset: Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in.

Okay 4.0

Plussat: Cheap. Gets you from one stop to the next.

Miinukset: Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing.

Plussat: Plane comfort was normal to good.

Miinukset: Boarding staff at Orly was disgustingly rude.

Miinukset: When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal...

4 hour delay

Plussat: That I could finally land in Madrid, actually a quick flight!

Miinukset: The delay in the flight, a mess at the time of boarding the plane, just terrible!

Miinukset: 1 hour delay.

Miinukset: Nacing.

Plussat: Flight was on time

Miinukset: Boarding and disembarking were poor

Weather related wait, 90 min delay. Atrocious boarding.

Plussat: Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show.

Miinukset: See above

Airline customer service and Kiwi booking

Plussat: We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible

Miinukset: Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel.

Miinukset: Crew were very rude

Miinukset: Poor attitude from ground service at the boarding gate

Miinukset: Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible

Plussat: Cheap

Miinukset: Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again.

Unreliable. Be prepared for unnecessarily slow boarding and major dela

Plussat: Staff in the plane and food options

Miinukset: The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations.

Cattle car

Plussat: Lines and delays and shuttles and more delays.

Mediocre service

Plussat: Comfortable seating, clean, good flight

Miinukset: Extremely late in boarding, unorganized approach to manage lineup or boarding process, take off was delayed.

Plussat: Offered to check carry ons for free to our end destination.

More than 1 hour delay in both ways.

Plussat: The price and the employees.

Miinukset: The long delays in both ways. Coincidence and bad luck? I don't know.