Trujillo hotellia

Plussat: The best acomodation we have stayed in in south america. Rooms are perfect, with great wifi,tv etc. and very clean. Carlos and everyone are so friendly and helpfull, even printing our bus tickets for us and letting us check in early with breakfast. Breakfast was also very good, and we always looked forward to it. 100% recommend to stay here. Thanks for everything carlos.

Miinukset: We loved everything

Plussat: Very friendly and helpfull stuff. Very good breakfast with a lot of options.

Miinukset: nada

Plussat: Really nice city view suite. Lots of room and great value for the price and includes breakfast. Nice warm shower. Very nice staff. The location is great as it is just a nice 15-minute walk from the Plaza Armas in the centre. The football stadium is just across the road if you fancy taking in a game.

Miinukset: For the price, I paid all was good.

Plussat: - Felt more like a hotel - Really nice staff - Superclean - You get your breakfast in your room

Miinukset: - It was a 20 minutes walk to the center - No kitchen

Plussat: Very nice and clean rooms, quite spacious with some extra seating area. Hot water from the showers. Good breakfast in the room. And most important of all, the staff is absolutely amazing! They went alle the way to make our stay as pleasant as possible. We had the bad luck of being sick for a few days (Western stomaches getting used to Peruvian kitchens), and Carlos and his wife did whatever they could. Made us tea, even accompany us to the hospital when we needed to be checked out there. These people are the best.

Plussat: Wonderful hosts. We were not only allowed to check in early after a long night bus, but we were even given breakfast as well! Furthermore, we were also allowed to check out late in the evening as we were catching another night bus, at which point they arranged a taxi for us! Couldn't recommend this stay any more.

Miinukset: Although the breakfast they bring to your room is great, it would have been much more convenient to have a card where we could simply select our choices. As it stands, you're asked what you want verbally, but that means certain options etc. won't be available unless you're told about them. For example, we didn't even know avocado was an option until the second day!

Plussat: I like that It’s walking distance to the center, there’s a restaurant across the street that has menu that’s very good, and at night that restaurant has normal food. There’s a liquor store on the same block and a market as well. The hotel is clean. The charge 25/30 soles from airport to hotel which is 30 minutes away.

Miinukset: Clean, free breakfast, good breakfast, hot water, clean beds.

Plussat: Very kind hosts. We got delicious breakfast in our room, they gave us a room at 5 in the morning and left us keep it until 6 pm next day. They even helped us to get a taxi to bus station. Room was very clean, comfortable, with hot shower. The place is situated in quiet neighbourhood, but still in walking distance from city center.

Plussat: Great staff and very spacious room/bathroom. Good options on breakfast.

Plussat: Very comfortable room

Miinukset: Food .... nothing I ordered was ever correct. Ordered a burger medium-well, and it comes rare. Send it back and it’s the same burger, now medium-rare. Order white wine, they bring red and give me an attitude when I asked them to change it.

Plussat: The location

Miinukset: They need to put more personnel during breakfast time, it’s was difficult to find a waiter to attend the table for coffee.

Plussat: Everything the staff is very courteous.

Miinukset: All was fine

Plussat: pool view at night

Miinukset: As a booking user I was treated as a second class customer or less important than other passengers (check in).

Plussat: Pésimo el check in y check out

Plussat: The staff are the best I have met in any hotel. They are warm and welcoming and incredibly helpful. Especially Richard!

Plussat: Very close location to downtown and big green areas into Costa del Sol. Nice neighborhood.

Miinukset: The pool was closed due to repair during my stay. Costa del Sol did not e-mail me about this situation. Breaking money was not very pleasant. Employees at the front desk were not happy when I asked for change.

Plussat: Breakfast was great, and different every morning.

Miinukset: I had only one bad experience with noise in the outside hallway of my room until early hours of the morning even though a noise complaint call was made to the front desk.

Plussat: The pool and confortable bed

Miinukset: Breakfast and the cleaning

Plussat: Beautiful hotel, was not expecting it. Lovely polite staff who spoke English which was fantastic as i do not speak Spanish.

Plussat: The hotel is new, everything works and is quite clean. The beds are comfortable and breakfast is pretty good. Staff is helpful and attentive.

Miinukset: Our toilet was somehow connected to the neighbors toilet, making us listen to the people next door taking a s...

Plussat: The hotel is actually nice and modern. But as described above, the construcrion work bothered us and therefore the price was too high. They should announce it on booking or if not lower the price

Miinukset: Unfortunately the hotel was in a major renovation phase. The floor in our room was very dirty and the construction work started early at 7:30am.

Plussat: We really liked how helpful and kind the staff were to us. We also enjoyed the breakfast, varied and tasty. The room was so clean and comfortable.

Miinukset: The location isn't the best, since it isn't so close to the Main Square. However, the transport was fast and taxi services are affordable and safe.

Plussat: The customer service was good and the man at the front desk was very friendly, helpful and great.

Miinukset: There were a few uncleanly things left in the room.

Plussat: Nice, clean and fresh rooms. Most modern property I’ve stayed in yet on my short visit to Peru.

Plussat: Nice & clean room with separate toilet and great WiFi connection. Friendly & helpful staff.

Miinukset: The room isn't by far soundproof and the light above the bed was shining all night even when turned off.

Plussat: great and helpfull staff, price-value, breakfast

Miinukset: due to the construction of the building some noise inside.

Plussat: The breakfast was great

Plussat: For the cost or is great value for money. The hotel is beautifully presented, the bathrooms are immaculate. The staff are friendly and helpful. Breakfast was great. Would recommend.

Miinukset: Location is a bit far out from the center

Plussat: what did I like ............................................. well the room was clean and good parking

Miinukset: The hotel staff was not well trained -- left guests waiting long periods of time for help... Music was so loud could not hear the staff at front desk.. and same music could be heard in my room on the 3rd floor -- window faced an inner courtyard. Floor in bedroom was wonky ---

Plussat: I LIKE THE CORRECT PRESENTATION.

Miinukset: I WENT TO THE GRAN MARQUEZ HOTEL IN ORDER TO CELEBRATE MY DAUGTHER BIRTHDAY, I COORDINATE WOTH THE HOTEL TO HAVE ONE TABLE WITH SPECIAL ATTENTION IN THE BREAKFAST. BUT THE HOTEL DIDNT CONSIDER THIS COORDINATION.

Miinukset: The internet in the room was very slow. The reason was that the walls are very thick, which is very good in a country vulnerable to earthquakes.

Plussat: Well located, friendly and helpful staff . Chan Chan was awesome as well as the other huacas in the area. Overall a very good experience.

Plussat: Good service, nice staff, breakfast was really good. Room clean and confortable.

Miinukset: Nothing

Plussat: Cleanliness / Comfortable beds / Fridge in the bedroom / Parking accomodation / Restaurant at the hotel / Elegant common parts.

Miinukset: Not so easy to find (no indication seen vs. Awqa Concept Hotel).

Plussat: Breakfast good, help good

Miinukset: noisy sometimes

Miinukset: I reserved a queen size bed and they decided give us a 4 twin bedroom badly we where only my husband and I!!!!! And the receptionist not friendly at all

Plussat: Had a pleasant stay.Pleasant communication with staff Varied & changing breakfast Modern room facilities Great bed Close to hipermercado Wifi fast Room had no view but this was not a problem since Trujillo is a fairly loud city

Plussat: Very nice, clean and comfortable rooms. Good showers.

Miinukset: At times, unhelpful reception staff, considering we spoke a small amount of Spanish (nobody speaks any English), they were entirely unaccomodating in trying to get across what they were trying to say leading to a lot of frustration on both sides. Other staff were very helpful and friendly. 25 min walk to centre of Trujillo.

Plussat: Great location, very helpful staff, nice little garden, quiet and calm place to stay for a night or two. They let us check in really early and that was very much appreciated.

Miinukset: Somehow we had two different prices registered on my booking. Asking if this is due to additional taxes or not I did not get an answer as no one knew why. Cleanliness could be improved especially in the bathroom.

Plussat: The personal was really nice and the location is perfect to visit the city center.

Miinukset: It might be a little bit loud because of the traffic there.

Plussat: The room was ready early, very nice staff, good informations, hot shower, they let us leave there our luggage for the day.

Plussat: Lovely hostel, small but clean room. Would be useful to have a fan. Staff brilliant, the guy ran through the city highlights when we first arrived. La Galeria Central is around the corner (right from the hostel and first left) and is really worth a mention. Lunch is a similar price to other places but the guy is a qualified chef so the food was amazing!

Miinukset: Lack of a fan as warm during the night (in October)

Plussat: The owner was super friendly and helpful. It was a 5 or so minute walk to the Cruz Del Sur station. Close to historic centre with sights and restaurants. Bed and pillows were super comfortable. Rooms were really clean - cleaned everyday. Spacious shower. We were able to store our bags in a secure room after we checked out until we needed to catch our bus.

Miinukset: The road is quite busy and all the cars beep a lot - just make sure you have good ear plugs. The car beeping didn't keep us awake.

Plussat: Clean friendly place

Plussat: Great location. Friendly staff

Miinukset: It was all good.

Plussat: We arrived here, and our room had no TV, they said it was broken. We went out exploring, and when we came back, they offered to set a new TV up in our room, which we accepted. So the owner took the TV out of their own room, had to put the thing on the back so he could hang it on the wall. It all took him about 30 minutes. If we’d known it was such a hassle for him, we would’ve said it’s okay without. But we were really glad we got one, because they have around 10 English channels, so it was nice to relax after full days of exploring and backpacking. So really nice and super helpful staff!! The bed is comfortable, the shower is warm, and it’s very clean! Only about 10 minutes walk to the main square. The staff will help you with which busses to take, to the beach or to the archaeological sites.

Plussat: Friendly staff, location was very central, easy to get to all the sites around and to the city centre. Room has all the things you need.

Miinukset: Shower head is big but pressure of the water is to low for that. The mattress was covered with a an extra cover (plastic/leather) and the sheets where to small. Was not so comfortable. Strange smell in the bathroom.

Plussat: The staff were very friendly and helpful and the room spotless. We had a double room and it was cleaned daily and was comfortable. Wifi signal was great too. I think Hostal Wanka all up was great value for money. A lot of the bus terminals were nearby too.

Miinukset: The hostal was maybe a 10 minute walk to the Plaza and on a busy highway. Although basically, you just crossed the highway and were in the historical district where there we plenty of restaurants close by. The traffic was a bit noisy but you get used to that in travelling in South America.

Plussat: Clean and excellent location

Miinukset: Location

Plussat: The hotel is located just at the edge of the historic center, so it's comfortable walking distance, and most day tour agencies will pick you up from the hotel. The staff was extremely friendly and helpful. The room was clean and very calm, the bed was comfortable and the best thing was the shower - warm and plentiful. One of the best hotels we stayed in so far in Peru. Would love to visit again.

Miinukset: Nothing

Miinukset: The loud music at night from the front desk and the noise from the kitchen early in the morning .

Plussat: Nice little place with kind and helpful staff. Room was small but had all we needed - hot shower and a bed! Breakfast is good – eggs made to order plus bread and jam, and we even got a fresh tamale.

Miinukset: It was quite expensive for Peru.

Plussat: The stuff give support for any kind of questions, e.g. restaurant, transfer...

Miinukset: The Hotel is a little bit to much outside of the center.

Plussat: I loved the location in a quiet residential area next to a little park with trees, flowers and birds. It was an easy 15 - 20 min walk to the main plaza - safe day and night. I also loved the roof-top terrace and the fresh air from being able to open a window. The staff were all very friendly and helpful, including organising a couple of excellent, reasonably priced tours with pickup from the hotel and drop off at the plaza. The facilities were clean and comfortable.

Miinukset: Some fruit and cheese would have been a welcome addition to the otherwise freshly prepared and tasty breakfast.

Plussat: Survived a mild earthquake here so that says something about the structural integrity of the building

Miinukset: More TV channels. I like watching the Simpsons in Spanish.

Plussat: Super friendly staff Green and quiet neighbourhood View from room Charming building and rooms Rooftop terrace Location

Miinukset: We booked 2 rooms, each with a bath. Turns out none of the baths in the hotel actually work and they can only be used as showers. Bit of false advertising that is. The baths are in the bedroom -- so this can be nice to relax in, but for a shower this doesn't make sense. The rooms smell a bit funny too because of this but nothing too bad. Ultimately, no one really likes to shower in a bath, but it would be worth the little loss of comfort if this means you can take a nice bath -- which you can't. Very poor wifi in the rooms, if at all.

Plussat: The staff were helpful and friendly. Close walk to city center.

Plussat: Very nice place in a quiet and safe area with local restaurants and an easy walk from the old town. lovely roof terrace.

Miinukset: Very odd bath arrangement - Its in the bedroom and raised up several steps from floor level. Fine for us but could have been a problem for anyone with mobility problems - I dont know if all the rooms are like this.

Plussat: Location is nice, staff great, tv cable Netflix include

Miinukset: Too much noise. Windows are poorly isolated, you can hear the traffic noise all the time (car-horn), I have to put some earplugs to get a good rest

Plussat: Location was good but a concert in the nearby plaza had traffic backed up horribly. Parking around the corner had me pushing my motorcycle through a closed street.

Plussat: The place was comfortable and good for the amount of money we paid. It might not be the best for guests that require special needs. There is no elevator. It was located in a centric place, close to the main square and the university campus.

Miinukset: There was no elevator. The bathroom could have better ventilation system.

Plussat: Good location near to Plaza de Armas, friendly staff, clean rooms

Plussat: Very clean, & great Central location. Very nice that they bring breakfast in bed ! Great staff too!

Miinukset: The hallways outside rooms are marble or something...sound echoes like mad & are VERY noisy when ppl are walking up & down stairs & slamming doors.

Plussat: The main square is not far. The bed and cushions were very comfortable.

Miinukset: At our arrival, I struggled to get through the door with my bag. The receptionist saw me, called to me to take care of the glass door but apparently didn't even think of getting up to help me. We asked the receptionist if she had an idea for an english speaking tour to the archeological sights. She told us, she'd call us with information. Asked over an hour later about it, she said, she was still on it. The same four hours later. In the end, we quickly found a great tour online. Right after our arrival we pointed out that we had just one small and one big towel in the room. We were told we'd get another pair of towels in a moment. Nothing happened and hours later we had to ask for it again. When we arrived, there were hair on the toilet seat an the wall of the bathroom, right next to the toilet paper. While I cleaned the hair on the toilet seat, the hair on the wall was still there after the cleaning the next day. While the linen was clean, one of the two blankets on top showed something that could have been snot. Breakfast is served in the room. On the first day, we asked for breakfast at 8:30. The first half came at 8:50, the second at 9:20. On the second day we asked for breakfast at 9:00. It came at 8:00. After the first night, we were requested in a not really friendly way to pay immediately. When we pointed out that we had booked two nights and thought payment would be made upon our leave. The receptionist took one quick look in the computer and confirmed us. That was the only time personnel was unfriendly. The rest of the time they just seemed unprofessional but one more the other one less friendly.

Plussat: Friendly staff who are ready to help with your trip, we arrived super early, and yet they gave us a room, even though our room wasn't really. Some people complained about a small room, this was the room. But still it was in such good condition we decided not to move and cause them more work. The breakfast was simple, but fresh.

Plussat: Very confortable room Clean, hot water, pressure Very confortable bed

Miinukset: No common area to have breakfast, so breakfast in the room but only one small table and one single chair

Plussat: Nice and clean, convenient central location, helpful staff and breakfast in the room was a bonus.

Miinukset: Nothing bad to say.

Plussat: I was 11 nights for work. Staff were helpful (mainly Alexander). They sent me the invoice by mail and help me to take taxi when I needed it. The bed is big and comfortable. Breakfast is delivered in room according to the hour that I decided. I was very nice.

Miinukset: Internet sometimes doesn’t work well. There is just one person managing all the hotel most of the time. There aren’t coffee te or water available but Alex offer me coffee and put an fridge in my room.

Plussat: Celan snd attention

Miinukset: Location

Plussat: Excellent staff, room was attended to on a daily basis, even though it was a weekend.

Miinukset: NA

Plussat: Cleanliness

Miinukset: There was no elevator. The shower room did not have enough space to place personal cosmetics.

Plussat: Location: one block away from the main plaza and the historical center. Staff is extremely kind, helpful with offering and arranging daytrip option with a local agency (that worked out very well, I can recommend them) Allows early check-in (even earlier rhan 11.00!), that is extremely helpful if you arrive with rhe overnight bus from Lima.

Miinukset: Window only to an internal courtyard. Noisy when there is an event in the hotel. On the weekend reception staff was watching or listening football match until almost midnight, that “entertained” the whole hotel. Would be nice to have a bedside lamp.

Plussat: Location, 100 m from Plaza de Armas, and attention of the staff.

Plussat: Perfect location, big room, and quite at night were very welcome. They also picked us up from the airport, and checkin was easy and fast. We could also store our bags after checkout, and wait in the comfortable lobby before we left for our next location. Good value for the price.

Miinukset: We asked the staff multiple times to bring us to the bus station outside the city, but they arranged a taxi to the wrong one instead. Breakfast wasn't great for the price. The shower was okay, but certainly not great.

Plussat: The cleanliness, friendly staff

Miinukset: The exchange rate from us to pe

Plussat: Very good location, walking distance to main plaza. Comfortable beds and a big room for a fair price

Miinukset: Staff don't speak English but are still helpful!

Plussat: I did not like anything at all this hotel. The supervisor did not replied to my concerns on the email I sent. The place should be shut down. Totally unsanitary and unsafe. Almost every room has a big step to enter the bathroom, my parents are over 80 yrs old. The bath tubs were all stained on the 3 bedrooms I rent it out for 3 nights , they were also very inaccessible for senior citizens since the high for each bath wall was 2 3/4 feet high. The rooms were extremely hot and flies were going in every time we opened the doors to get in. The air conditioners work after a long time of being on. The tv images had pixels in most channels. The hot water on the shower needed to run for 8 minutes before getting hot., the water ran rusty at first. The chairs in the bedrooms were sinking a d should be replaced. Everything smelled old, with a musty fungi smell that was totally uninviting. The breakfast room was on the basement and it look like a dungeon, very dark, very cold. We all got sick with a terrible cold on your departure. I sure have left as soon as I arrived; but, my parents were tired and ready to lay down.the price is outrageous for the poor maintenance given to the hotel. The ow st should stay one night there to find out what a horrible experience one can have from staying there. I took pictures to prove my point and I will place them in every outlet I get a chance.

Miinukset: This hotels needs to shut down. Read everything above on the good remarks. Unsanitary, unsafe, musty odor, Fungi odor, doors that don't close, water that takes 8 minutes to get hot in the shower daily, bad cable tv, breakfast room chilli, dark and dungeon look alike, big steps between bedroom and restroom, bathup very high to get inside...not up to senior citizens or anyone who is afraid to get allergies... I am a Dr. Trust me!

Plussat: Wonderful location, colonial style!

Plussat: The rooms are large and clean.

Miinukset: The staff was not very helpful or nice. The breakfast could be improved.

Plussat: Old fashioned charm. Good value for money. Staff excellent.

Miinukset: General maintenance could be updated a little but nothing of real consequence. My bath was rather small and would have been better as a walk in shower.

Plussat: Location and common areas in colonial style

Miinukset: The bed was very hard and the rooms are very old, no remodeling.

Plussat: The staff are very friendly. The location was okay

Miinukset: The bathroom was very odd I could not get a face cloth there is one bar of soap and a little package of shampoo. On the next day there was no offer of room cleaning so I had to call for another roll of toilet paper. I got room service room service did not bring a bill which to sign so I have no idea what exactly the price was. the heater / air conditioner in the room did not work I thought it was working at first and then I realized it was not it did not heat up the room at all because after I had a nice hot shower the room in which I came out to was freezing cold and the air conditioner was set to heat at 31 degrees and it was definitely not that is blowing out room temperature air. And the room was definitely not 31° that's for sure it was freezing cold. Also I had a friend to come visit me for about an hour and they charged me 10 extra dollars in their currency to have them come in and hang out with me for an hour and called me promptly at the hour mark to remind me that it had been an hour I thought that was extremely rude and extremely uncalled for and yes I was very upset with that. oh and I almost forgot the breakfast was a mediocre buffet with terrible runny eggs and hardly any selection..

Plussat: Big bed, friendly staff, good location.

Miinukset: The foyer was lovely but other common areas were a bit shabby.

Miinukset: Location. It is a little far from main square

Plussat: The room and bed were new and confortable, the staff were very helpfull.

Plussat: Quiet, easygoing staff,well located, shower bath,hot water,good wifi..

Plussat: Very clean place worth the money you pay excellent service I love it ❤️

Plussat: The breakfast are delicious and the staff are awesome people to talk to. The place is clean, very nice and all.

Miinukset: Nothin

Plussat: Everything was good

Miinukset: When checking out, I was told missing a chocolate from the room, I never took anything. Also hotel is charging 15% more than the price I booked on Booking.com for which their explanations is “there is a conflict between their discount and Booking.com discount”. If using credit card, there is an extra charge.

Plussat: It is really new, the building is very well located, quiet neighborhood, and the staff is very helpful. The rooms are very nice and quiet, everything in order just to work or rest. Definitely it’s my option in Trujillo.

Plussat: It is a basic room at an affordable price that is a short walk to plaza de armas. The wifi worked and the was helpful.

Miinukset: It's a bit noisy. The breakfast could have been more

Miinukset: I got one towel and my husband and I had to share. When we told them they said we shouldn it tell them, but overall was good. The staff is very friendly

Plussat: the room was cleaned every day

Miinukset: To eat breakfast on the beds - rooms quite small

Plussat: Good price Good stuff Good simple free breakfast Good walk to the center(15min) There’s some restaurants on the way There’s a good park the kids can play nearby

Miinukset: No safety box (it’s on the list though)

Plussat: Nice hotel

Miinukset: Nothing

Plussat: Super comfortable bed and good location, only a ten-minute walk from the main square. I stayed for a week, and the breakfast was always delivered to the room since there is no restaurant inside.

Miinukset: The breakfast included eggs once or twice during my stay (7 days). When I asked for scrambled eggs to be included every day (I said I would pay extra), the staff explained it wasn't possible (when it was, since they did it once) and they made a super big deal about it, so this was a complete minus to the whole breakfast experience. No european wants to eat just bread and jam for breakfast! It's ok for a day or two, but not for a week.

Plussat: Great customer service

Miinukset: Wifi reception was on & off continuously

Plussat: Very close to central plaza,10 min walk.staff very friendly & helpful

Miinukset: Rooms pretty small