Xscape Tulum

Very nice hotel, with excellent personnel. Elena was very kind and if you need to know anything regarding Tulum or tourist attractions (Cobà, cenotes, local restaurants, bike/scooter rent, beaches, etc.), then ask Valentino. That guy is awesome! Room E.10 was spacious, clean and the fridge and airco worked perfectly. Bicycles we rented at the property were good quality ($150 for 24 hours) Food at the little bar/restaurant was good, fruit drinks the best. Cleaning service was good and clean. Garden area around the pool was spacious, well maintained and with a refreshing shower

The pool could use an update. Multiple little stones let go, which means the holes have been patched up. Some holes leave a sharp edge. The water in the pool is very warm. It should be cooler, as guests might want to refresh themselves, because of the warm climate. Furthermore, more sun lounger chairs would be welcome. To create more atmosphere, (latin or summer chill) music at the pool area could be an extra value.

Extremely Spacious studio with wonderful balcony view over pool. Finished to a high standard. Very helpful staff and perfect location to stroll through town.

A/c very loud when trying to sleep Bed was cheap

This hotel is a gem it’s a 10 min walk from town rooms are clean and the pool is a nice little area to relax in( don’t expect the water to be cool though the Mexican heat is something else). The staff are very friendly and helpful they give great recommendations on where to go and what to do. They have a little restaurant that is great if you didn’t want to make the walk into town in the heat it does close early though. There is an OXO just up the road which is handy for snacks and drinks for cheap. It’s great value for money we stayed for 4 nights and didn’t even pay $300 AUS I would highly recommend this place if you wanted to stay in Tulum and not want to spend a lot of money or sacrifice on luxury.

Nothing at all we will definitely be back!

Amazing Hotel just on the outskirts of the main strip. Easy to walk or bike (can hire good bikes @ Hotel) into town to get to the restaurant's and bars, but just secluded enough to remain quiet & peaceful. The property is centred around a great pool with nice green gardens & plenty of space to lay about for the guests. Staff are friendly and attentive - i even left some Earpods by the pool and they were returned to me promptly by the staff the following day much to my relief. If its available and within your budget, i'd suggest staying in a King Suite with Private plunge pool/bath. Having a private pool with jets right outside your door is amazing in the Mexican heat. It was the best part of my stay for sure. I'll definitely stay here next time i'm in Tulum.

Nothing, had a great time didn't want to leave.