Etsi halvat lennot: Tunisair

Plussat: The flight is over

Miinukset: An hour late taking off and Tunis airport was a NIGHTMARE - overweight baggage charges not able to be paid AT checkin desk. Have to go across airport and line up at cashier's and then come back to checkin. Ridiculous arrangement. Same with 'exit stamp' for residents. Queue up at immigration - get to window - told need stamp costing TND 60 which can only be bought at one of the banks out the front of the airport (for cash). No bureau de change through security for changing Tunisian dinars and cannot use these at duty free Then departure lounge was suddenly changed at last minute Then at departure lounge entry was at a snail's pace as there was no X-ray machine and security was hand checking every single piece of carrying luggage and patting you down (with the male security guard watching the female security guard do this to female passengers, with interest - yuck) Landed late No understanding of, or interest in, special dietary requirements (on board staff) - mostly my fault as I had forgotten I needed to let them know before that I was vegan - but there was little interest or sympathy from the cabin crew. Indeed they said they said something like they sometimes had extras for themselves and they'd check - but then forgot about me. Did they not have them or wat them thrnsrlves? And then going to the bathroom all the cabin staff were sitting/standing in a circle, chatting and laughing and in the way of opening the bathroom door which was awkward for me and unprofessional of them. There was no suggestion of any radio or movie on board. I would NOT fly this airline again.

Missed Connecting Flight

Plussat: While the staff were friendly, not enough was done to assist our connecting flight

Miinukset: The flight was delayed by over 2 hours so we missed our connecting flight in Vienna. We asked on several occasions for Austrian Airlines to contact the gate but when we landed TunisAir ground control told a fellow passenger they were unaware. It was only a member of staff from Emirates who assisted us

Plussat: The price

Miinukset: It is a public company, the staff do not care about the customers

Tunisair flights are usually late, but this was bad

Plussat: The flight was OK once it started

Miinukset: The flight took off 5 hours late and we arrived in Tunis at 0400 instead of 2310.

It was Smart wings not Tunisair

Miinukset: We were not notified that Smart wings will be the operating airline. We should have been told before hand.

Plussat: Madrid Airport

Miinukset: Tunis Air