Etsi halvat lennot: Tunisair

Miinukset: All the flights were delayed at lease 1~2 hours.

Tunisair what a shame

Miinukset: The flight was delayed by 3hours. Nobody gave us any explanation, nor did we get any excuse from any one. The crew did not apologize neither or at least say they were sorry for the delay. As if it was completly normal for them! After this we had to wait one hour for the lugage to be finally distributed on the rolling carpet. And again zero explanation nor apologies. This glight costed 200eur for a one way flight that lasted 40minutes between sicily and tunis. This company is a shame for the country!

Not Business

Plussat: real impressive luggage allowance (# times 23kg but can be negotiated with 2 more eavy + 2 cabin luggages good service on board, smily hostess

Miinukset: not a real business class compares to other company (even Egypt Air is more "luxury")

Plussat: The flight is over

Miinukset: An hour late taking off and Tunis airport was a NIGHTMARE - overweight baggage charges not able to be paid AT checkin desk. Have to go across airport and line up at cashier's and then come back to checkin. Ridiculous arrangement. Same with 'exit stamp' for residents. Queue up at immigration - get to window - told need stamp costing TND 60 which can only be bought at one of the banks out the front of the airport (for cash). No bureau de change through security for changing Tunisian dinars and cannot use these at duty free Then departure lounge was suddenly changed at last minute Then at departure lounge entry was at a snail's pace as there was no X-ray machine and security was hand checking every single piece of carrying luggage and patting you down (with the male security guard watching the female security guard do this to female passengers, with interest - yuck) Landed late No understanding of, or interest in, special dietary requirements (on board staff) - mostly my fault as I had forgotten I needed to let them know before that I was vegan - but there was little interest or sympathy from the cabin crew. Indeed they said they said something like they sometimes had extras for themselves and they'd check - but then forgot about me. Did they not have them or wat them thrnsrlves? And then going to the bathroom all the cabin staff were sitting/standing in a circle, chatting and laughing and in the way of opening the bathroom door which was awkward for me and unprofessional of them. There was no suggestion of any radio or movie on board. I would NOT fly this airline again.

Missed Connecting Flight

Plussat: While the staff were friendly, not enough was done to assist our connecting flight

Miinukset: The flight was delayed by over 2 hours so we missed our connecting flight in Vienna. We asked on several occasions for Austrian Airlines to contact the gate but when we landed TunisAir ground control told a fellow passenger they were unaware. It was only a member of staff from Emirates who assisted us

Plussat: The price

Miinukset: It is a public company, the staff do not care about the customers