Etsi halvat lennot: Tunisair

Plussat: The flight was average.

Miinukset: The mechanism to receive baggage at check-in broke during check-in. I waited 50 minutes in line for them to fix it. This was not acceptable as there were many other check-in counters not in use that the Tunisair staff could have moved to at the time.

Plussat: Punctuality was very appreciated.

The station manager a lady, was not polite with the passengers

Plussat: Nothing

Miinukset: 6 hours late and the station manger a lady was not polite with the passengers. She was working against the reputation of tunisair.

A delay of 2hours with late arrival

Miinukset: The delay of two Hours . A very pour VIP Lounge for which I paid US$30 with no drinks other than water and other soft drinks too rich in sugar to be good for healt !! Poor cold snak : local too salty cheese, very common white bread instead of local tasty one, poor choice of unsliced fruits , cold croissant and numerous noisy staff watching an egyptian football game on the only open TV screen.

Plussat: The timly departure

Miinukset: Only one bathroom was available

Poor airline

Plussat: We didn’t crash.

Miinukset: Dirty, slow, bad food, bad service, late.

Plussat: The Hospitality of flight attendant

Miinukset: Poor toilet facility

Miinukset: Flight was about 2 hours late arriving Seats were original and well worn . Most of the crew was stern ..only one was friendly. Food was okay but bread and mini quiche were very dry

Just fair

Plussat: The fact that it’s a direct flight.

Miinukset: The poor treatment of business passegers : 1/ same boarding than economy class passengers 2/ absence of spécial tag for luggage 3/ delay in luggage delivery

Backwards

Plussat: The flight attendant got me milk for my coffee

Miinukset: Lined up as instructed by rows. An hour later we finally boarded (no announcement at all as to why) and they took lowest row numbers first. Complete mess, longest and most disorganized boarding ever.

No check in online

Miinukset: Check in was unable online.

Check in

Miinukset: Check in was unable online, they put me on 23rd seat near toilet.

Plussat: Crew on the flight were nice and efficient

Miinukset: Flight was delayed ‘20 min’ aka 1h30. They had us board and get off because the plane ‘wasnt ready’. I’m skeptical that they accidentally boarded the wrong passengers bc right after, a different group boarded on the same plane, destined for a different continent. The crewmember in the airport in charge of communicating with us would walk away for 20+ min when passengers asked questions. I do not recommend this airline.

Bad as usual with Tunis air

Plussat: The boarding was smooth

Miinukset: One hour delay. Food very poor, it took staff a long time before taking back our plates, they were not strict enough with passengers that were walking around while flight on turbulence ...

Plussat: Nice staff

Miinukset: Not on time, bad food and no entertainment

Plussat: Flight attendants and captain did an ok/good job.

Miinukset: There was a 3 hour delay. The plane was disgustingly dirty, old , seats were abused and torn, gum stuck in seat pockets, A/C system releasing white air that looked Like white gas...for a full price ticket I would le expect a normal plane not a warn down machine...

Good trip overall if not for the delays

Plussat: Smooth flight, good service on board

Miinukset: Departure delayed by 1 hour and 40 minutes

Miinukset: Unable to Change meal into vegetarian

Miinukset: Unable to Change meal into vegetarian

Very disappointed

Miinukset: We had to wait for more than 8 hours at the airport, no communication and 0 comfort. It’s definitely the last time I’m taking tunisair

Tunis Air should shut down

Plussat: The flight is still delayed.. mess with everything.. we haven’t moved from cairo yet.. what a shame this is happening!!! When will this mess end????

Miinukset: I need to be compensated NOW?? Who will pay for my first nighy in Paris?? Who will compensate all the mess happened?? Who will compensate the waste of my first day of my honeymoon!!! The worst experience thru out my life.. 22 hrs in the airport and still counting!! When, where, how, who will make up for all this?

Very poor service

Plussat: The food and choice of entertainment was ok.

Miinukset: It was so hot in the plane, I was sweating and had to go several times to the back of the plane to get a bottle of water. Unfriendly personnel no notion of good service

Plussat: The crew members came by after the meal with water

Miinukset: 2 hour delay with no forewarning or any kind.

Late, as usual

Plussat: Nothing

Miinukset: The flight was late, again, although this time by only an hour and 20 minutes. Food was all meat-based so not suitable for vegetarians. A family's young toddler threw up on the flight and the crew merely passed him some napkins but didn't even help clean or disinfect, so the entire flight smelled like vomit. As usual, another terrible experience with TunisAir.

Long delays without explanation and rude staff

Plussat: The crew on board was welcoming and nice.

Miinukset: The plane was eventually delayed by two hours (incrementally, of course) with staff on the ground not only making zero effort to provide an explanation, but, additionally, when asked, they were incredibly rude. One young lady in particular rolled her eyes and indicated that we should look at the screen when we asked what time we should leave - eventually she was so rude to customers with children who were complaining about the delays that she got up and walked away from her post at the gate. Her colleagues later suggested that if people wanted to complain they should walk to a destination within Tunis airport that ultimately had no representatives - let alone facilities - through which we could lodge our complaints about the lack of communication with passengers who are paying for such shoddy service.

More than 2 hours delay

Plussat: Nothing

Miinukset: Everything

Tunis airline company need more improvement

Plussat: Our flight was at 17;00 and when we check in our luggage’s it’s shows a delay on the screen till 18:55 which we understood but they change it again to 17:30 without any announcement or information and we used to miss our flight, fortunately my kid shows on the screen the changing and we could board

Mediocre experience

Plussat: We arrived

Miinukset: Initial delay from 7:30am to noon. Then, to arrive at airport and see the plane was delayed even longer, until 2pm. Older aircraft, stained seats, and on the return we bounced round quite a bit.

Plussat: الكرسي واسع

Miinukset: الطيارة مو نظيفة، و ما في نظام ترفيهي

Miinukset: 3 hours delay from Rome to Tunis

Plussat: seat selection was good.

Miinukset: Tunis Air seems to frequently be late for boarding and take off

Miinukset: Boarding was a mess. Take off was late.

Miinukset: Flight two hours late

At least we didn't crash...

Plussat: We finally arrived.

Miinukset: There was no organization to the boarding, so it was a free-for-all for the gate. We finally got in after some shouting matches and they told us there would be a delay. After an hour we exited the plane and had to get on another one. Again, it was a melee. We arrived over two hours late. The plane was in poor shape.

Tunisiair

Plussat: We were offered food and drink for free onthe flight

Plussat: The airline actually served 2 meals on a 3 hour flight.

Miinukset: The seats were torn up and they didn't seem to screen well for the exit rows. I was placed in one and I don't speak Arabic or French. The meal was bad, but I was impressed to have been served one at all.

Miinukset: No reasons / appologies were given for a 2 hours delay and explanation for a change of route (to Tunis instead to Abidjan).

Miinukset: No reasons / appologies were given for a 2 hours delay from Tunis to Venice. Technicians were fixing a technical problem with a hammer (could not open the vent with hidraulics). Passengers, observing the process through the window, did not feel comfortable. No reassurances about security were provided.

Miinukset: Below average food and cleanness

Plussat: Liked nothing to be honest

Miinukset: Traumatizing experience. It actually made me cry, The food was bad, the plane was three and hours late. The airport was terrible. Will try to avoid going through this airport for the rest of my life. The Tunisian guys were harassing and hitting on me. They took off the plastic wrap of my bags.

At least we left on time

Plussat: Leaving on time, which doesn't often happen with this route and airline.

Miinukset: NO SAFETY DEMONSTRATION. I've never been on a flight without one, till today. A uniquely unappealing meal. No milk or even powdered milk for coffee. When you ask, they say they'll bring it but don't. Waiting an hour for luggage because there's a "shift change" - this despite several arriving flights.

3.5 hrs late for a start

Plussat: The other passengers. That’s all I can think of.

Miinukset: 3.5 hrs late. No announcement, just letting other flights board through us. No answer from “responsible” people in airport office. No estimated departure, just sudden change from ??? To “now”. The fish dish was revolting and the service! I was so stunned by how nasty one of the crew was to an elderly, multilingual couple who didn’t immediately respond as she thought they should to her unkind offer of tea.