Unzen hotellia

Plussat: Service , the hotel itself as well maintain.

Miinukset: A bit old - less english speak but it was alright.

Plussat: Great food for both breakfast and dinner. The service provided is excellent. Good location. Very near to major attractions.

Plussat: The hotel is aged, but the facilities are very clean and still comfortable. Staffs are full of passion to serve guests. Really enjoy the stay.

Miinukset: Non

Plussat: Absolutely beautiful outdoor bath, incredibly hospitable staff!

Plussat: I had a best experience in Japan. People in Miyazaki were so nice. I was impressed about the service-welcome tea, Kaiseki(dinner), and even you can have a ice chocolate ball after having bath. The facilities, garden are nice and it even has private bath - everything was satisfied :)

Miinukset: nothing

Plussat: Everything

Miinukset: Wish the outdoor hot spring could have more views

Plussat: Jigoku and landscaped garden.

Miinukset: Dinner. My male partner was dissatisfied with the kaiseki dinner. The portions were too small.

Plussat: Fabulous. Firstly the staff were lovely and incredibly helpful. One member of our family was sick so a wonderful staff member escorted us to the doctor and translated for us. It may the process very easy which was great appreciated when sick. The dinners was delicious and kept coming. The outside Onsen was beautiful. There is a family onsen if you have a family or need more privacy. It’s just as good as the main ones, just smaller.

Plussat: Stunning views and hospitality. Authentic Japanese experience and cuisine

Plussat: excellent surrounding environment and the spa facilities is well equipped!

Miinukset: Shuttle service could be improved to more schedule to meet the various client's needs

Plussat: the onsen bath

Miinukset: room could be updated

Plussat: The location is great. We also had dinner here with some extra money but it very delicious! It’s interesting that the hotel has very long history and the staffs keep the quality of the hotel until now. The staffs were so kind and helpful.

Miinukset: The facilities are not new but it’s totally understandable and that matched with the price. There’s nothing to complain.

Plussat: The spa

Miinukset: Leaving it

Plussat: The place is nice and welcoming.

Miinukset: Just don't make a reservation through booking. It's much cheaper directly from the hotel website.

Plussat: Food is good

Miinukset: No air con in the room despite it say that price vide air conditioned room - had to ask them to bring in 2 standing fan to cool the room Hotel staff cannot speak English

Plussat: This was a wonderful hotel with a room looking out over the mountains and lake. The hotel was a little faded in areas but this added to the character and it was spotlessly clean. The onsen was amazing and the private onsen is worth paying for the experience. Japanese breakfast also a great experience. Ideal location close to all sights and staff very friendly and helpful.

Miinukset: Some areas of the hotel require a little tender loving care but nothing to spoil the stay.

Plussat: Breakfast was delicious. The room was old but clean, comfortable and traditional. They had nice servings of tea and cookies ready in the room. The onsen was lovely. The location is amazing. It is location in the middle of the town, and everywhere is walking distance. It was right by the Unzen Hell. The staff didn't seem to speak English but they were very nice and helpful.

Miinukset: Nothing

Plussat: This is a weird combination of a large "western style" hotel (the front and the reception) and a traditional "Japanese" ryokan (the rooms are in this style). The volcanic bath was great! We did not want to share the bath, so we had the "private" bath for an hour, for a little extra cost (I think it was something like 1100 yen).

Miinukset: This is not a fault of the hotel, but if you don't like Japanese food, there is not much to be found in Unzen. Also, the ATMs in the village (three of them) did not accept MasterCard, which is the type of my credit card. So I had to be careful with my cash, when I was in Unzen...

Plussat: Hot spring bath

Miinukset: Airco in guest rooms out of order, without warning and apologies, zero communication in English.

Plussat: Quiet hotel, good onsen, with free foot bath in front, convenient store and dining shops just across street, walking distance to nearby attractions, nice view when driving downhill from hotel, staff is great, provide nearby dining option and details, suggest where to visit nearby hotel, we asked for location of coin laundry, staff check with map showing us the location

Miinukset: Check our time at 10am is a bit early,

Plussat: Staff was very helpful and extreamly polite and welcome us. Open air hot sprig is great . But what I like most of all is another guests of hotel are mostly Japanese elderly and they are so friendly helpful and like to talk to us inspite of my broken Japanese though, I feel very warm welcome here.

Miinukset: Location is in remote area, it will be convenient if you rent a car cause no restaurants or convinient store near by.

Plussat: Really enjoyed staying here. It feels like 90% resort hotel and 10% youth hostel. We aren't Japanese but it felt like everyone else was. Spacious comfortable room. Good buffet breakfast. Very helpful staff despite language difficulties and when we left they kindly gave us a lift to the bus stop in town. The outdoor baths are nice with a view of the trees. There's a small shop by reception where you can buy snacks and even pot noodles.

Miinukset: It's true the room had a mountain view but you have to ignore the car park in the foreground. The hotel is a bit out of town, so be aware of this if you arrive by bus. It's not really that far; we walked it with backpacks on in 10-15 mins. As well as walking along the little road there is a path through the woods which you can use.

Plussat: We were warmly received at the property, and as we were early, were directed to the free leg onsen along the sea front. There is minimum parking at the property. The room was adequate, and the attached toilet was a bonus. The highlight was the open air onsen which overlooks the sea, and faces west. Hint: Checkout the sunset time, book the onsen for that time, enjoy an experience that would otherwise cost you and your partner an arm and a leg. No other facilities are available at this onsen. Meals are very reasonable at an eatery about 100 meters away,

Miinukset: Nothing

Plussat: Except for the upgrade of the room, which was a very nice room, due to a cleanliness issue, I am sad to say that there is nothing very much to like about the place. Please see remarks on what we didn't like.

Miinukset: The place is very old and tired looking. There is nothing going for the place and I don't know how the place can keep on going. As much as I do not like to put a place down, the truth needs to be told. I am surprised by how some of the reviews are so glowing. The photos do not match the actual room views. We totally agree with some reviews that you must choose the better located rooms to get what you see in the pictures. Therefore, the quality provided is not consistent and if one is not aware of it and accepts what was given, then you will be short-changed. We were served a very poor dinner in a room that is a poor excuse of the school canteen. We were told dinner will be served in the 'restaurant' but it is not even a restaurant setting. See photo attached. It is definitely over-priced and certainly not a 4 star establishment. There is nothing within the hotel that is pleasant or appealing. The only saving grace is the lake view but the management must really upgrade and beautify the place to tap on the selling point of the lake.

Plussat: Love the onsen room, spectacular view

Miinukset: I ordered for single room, spent about 200 USD, but got a small room without view, with cracking wallpapers The hotel need to work on single-travelers.

Plussat: spa view

Miinukset: Room wallpaper

Plussat: The Public Bath area was huge and it was fantastic to have the opportunity to sit in the hot pool out in the fresh air. The view over the lake was amazing and very relaxing.

Miinukset: We stayed at the hotel outsider of the main season (the week prior to the Golden Week). It seemed that only two other couples stayed at the hotel. This meant that the hotel came across rather dull and without life. The location of Unzen is beautiful but there are many abadonned hotels and other buildings which make the town appear a bit depressing.

Plussat: I didn’t like this Hotel at all

Miinukset: There are two awfull rooms (315 and 316) that they offer in booking. The rest of the hotel is empty. The price of breakfast is ridiculous (2,700 yen). The onsen is dirty. The staff make what they can but is not professional either. If you want to make a movie of the surreal hotel, this is the place

Plussat: This hotel has a lake view and onsen. The onsen was luxurious and the lake view was amazing. The staff was absolutely wonderful. They were so accommodating. I arrived two hours before check-in, but they gave me tea while they quickly prepared my room. I spoke to them mostly in Japanese since I knew a little, but they were kind when I didn't understand, and translated words for me. They even translated a bus schedule into English so I would be able to read it. The meals I ate there were amazing delicious experiences. (Make sure you pre-arrange meals ahead of time.) They even offered a loaner umbrella when it was raining, and told me to just leave it at the bus stop and they would come pick it up. The staff went above and beyond my expectations, and it made my stay very enjoyable.

Miinukset: My only suggestion to travelers is: some of the cheaper rooms don't have a lake view, so if that's important to you, double check that before you book.

Plussat: Beautiful Hotel with helpfull and kind staff. The onsen is great and the view beautiful. From the hotel you can go the Unzen Jigoku (Unzen Hell) then grab some information for excursions (Myoken Ropeway, walks in the mountains etc...) at the information center close to the Jigoku. To reach the Hotel you would need a car or you can also come by bus from Isahaya Station.

Plussat: The room, although not spacious, was clean and comfortable with everything we needed which included a small fridge, hot water for tea and a large bathroom. The onsen too was very large with lovely views over the lake and beyond.

Plussat: Perfect for people who want to be close to nature and enjoy the mystical and melancholic atmosphere of a rural hotspring resort next to an active volcano. A great place to recharge your energy getting away from the busy metropolitan areas. Awesome Onsen included in the Hotel complex. The entrance area of the hotel offers a magnificent view on the caldera lake next to the buildings.

Miinukset: Some more options for dinner or lunch would have been great.

Plussat: Nice hotel. The room is regular. Nothing too special- two beds, bathroom which is quite spacious relative to japanese hotels.

Miinukset: No tea bags and coffee in the room. Only macha. Smell of the kitchen next to the room.

Plussat: The owner and staffs are super friendly and service is excellent. They have good onsen and also you can have a 50 minutes of onsen bath on your own on the roof top which have a good sea view. The breakfast is excellent. Very comfortable and clean room. I really enjoyed the stay

Miinukset: Nil

Plussat: Location was so great in the center of the Hot Spring place just a minute walk to restrants, drinking places and Sun Set view point park with free hot spring steam cooking oven!

Miinukset: Not traditional but just old facilities. Although fair and suficient for stay without meals.

Plussat: Right on waterfront with parking. Quiet. Large room. Absolutely satisfactory.

Plussat: Nice to have sea view rooms, staffs are friendly. Good location, only few minutes walking distance to foot hot SPA 105, also supermarket is within 10 minutes walking distance. The restaurant at first floor is nice and price is very reasonable.

Miinukset: Honestly, the hotel needs to be remodeled. Especially the Hot spring building.

Plussat: Proximity to the bus station and many places in the town Friendly staffs

Miinukset: No shower facility in the cheaper room hence need to utilize the public bath on the connected building on the side

Plussat: Good location. Staff at reception was very friendly and accommodating.

Miinukset: Public onsen definitely needs upgrading. It was old and looked dirty, deters one from wanting to soak.

Plussat: room is big and clean,good view to the sea

Miinukset: Hotel only have japanese sign

Plussat: Room is big compared with other hotels in Japan Amenities are available outside of the room, near elevator so there is no waste, you take only what you need Big onsens

Miinukset: Lobby looks quite old style but we don’t really care Parking could be free for hotel guests (500yen) as it is a small city

Plussat: Location was perfect Room had a sea view Spacious room and comfortable bed

Miinukset: NONE, unless I only say that they charged 500¥ for parking fee kkk (usually parking is free for hotel guests, right?)

Plussat: Breakfast was nice.

Plussat: I liked their kindness for serving non-seafood breakfast. They also have colourful & lovelier yukata(s) for ladies only. Otherwise, staffs are extremely kind and welcoming for quests.

Miinukset: Bathroom in the room is extremely old and small. I just couldn’t feel like taking a shower or bath in the room. Additionally, electrical plugs are not enough or visible in the room.

Plussat: Near to Mount Unzen, with onsen.

Miinukset: Old. Bathroom doesn’t have hot water, they probably want everyone to bath at the onsen area. Also, they don’t have non smoking room. Onsen charges are mandatory and separate from room charge.

Plussat: Huge japanese style apartment,outdoor onsen that we had to ourselves!

Miinukset: The wet and stormy weather!

Plussat: Easy to find, the onsen was nice and views on the green area relaxing. Comfortable rooms.

Miinukset: The hotel has huge communal space but it seems that days of splendour are past and now seriously lack mainteinance. Rain drops from the ceiling on the way to the onsen.

Plussat: Even the building is 100 + years old. It is still well maintained internally and clean. Food is good.

Miinukset: External building is looking old.

Plussat: Pleasant hotel stay at Unzen with good service attitude from the staff.

Miinukset: Rooms and facilities were bit old - a refresher would have been nice.