Ca' Sagredo Hotel

Room was very and quiet and a good size. The location was excellent. Staff at reception were very helpful. Decor of the hotel was very nice.

There was no view from our room and it was quite dark. The bed sheet on the first night had marks on it.

The room was spacious and the location great. It was also absolutely silent which was what we wanted.

This hotel was a bit rough around the edges for a 5* hotel eg scuffed skirting boards, stained carpets etc. The staff were not particularly attentive. My husband asked for a rather basic cocktail, which they refused to make as it was ‘out of season.’ There was a stocked bar and no reason why they couldn’t just knock a quick mojito up. The hotel also took an extra £200+ out of my account as preauthorisation for the stay. I had no real problem with this until I came to pay for the stay on departure and they had not yet released this money and still expected me to pay the full amount on top. I think that was a bit cheeky. I had to phone my bank to release the preauthorisation payment as the hotel had effectively claimed it, removed it from my account and said I’d get it back in 2 weeks. This isn’t acceptable. I also went to the hotel as they have a vegan chef. I expected some decent vegan options but the menu was basic, over priced and unimaginative.