Hotel Ai Cavalieri di Venezia

The title says it all. As a graduate of the best hospitality school in the World in Switzerland, I can only say that this hotel is the worst hotel I’ve stayed in so far. Upon arrival, the man at the reception was extremely unfriendly, not a single smile, very cold atmosphere. No attention to the client, they literally check you in and take your money check you out, which is shocking. They have no restaurant for lunch or dinner just some snacks at the bar... when I asked for bottles of water to the reception at night they said the bar is closed and that i should drink tap water, what kind of an answer is this? As I insisted I needed water and that this was unacceptable, the receptionist got us small bottles of water after long discussion, this is completely outrageous. Last but not least, during check-out, the lady that worked there morning shift at 10:30- 11am on August 19 2019 was extremely rude. She didn’t know how to use the credit card for check out and yelled at the reception in a loud voice that the credit card was denied when she was the one who did a mistake, and even if supposedly there was an issue that is absolutely no way to speak to the client, as a graduate of the best hospitality school in the world I can say that this is absolutely unacceptable behavior to speak to the client, please train your staff better, she was very unprofessional. Finally, the check out for the room was at 11 am, and we had booked the water taxi at 11:30. The same rude receptionist that worked there 10:30-11 am on August 19 2019 first told us that we could keep the room until the taxi came. As soon as we paid at the check out she out of nowhere says well if you can leave the room now it is better because I need it so take your luggage now: she literally kicked us out of the room until I told her that I wasn’t going to move until the taxi came as her behavior was unacceptable for 20 minutes extra to stay in the room.