Etsi halvat lennot: VietJet Air

Sardines and no water

Miinukset: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service

Plussat: It was on time for a change

Miinukset: The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?

Vietjet disappoints again

Plussat: It was a direct flight to Phuket

Miinukset: Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays.

Miinukset: Delays with no explanation or expected timing

Smallest seat pitch I ever had. Make seats so that they don't recline

Plussat: Flight Cree good

Miinukset: Seats, no jet ways to board or deplane

Miinukset: Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.

Miinukset: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...

Plussat: Plane was clean and boarding was efficient. Good value. Flight was on time.

Miinukset: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.

VietJet Hai Phong to Da Nang

Miinukset: No online check-in. Flight was late. No legroom.

Consistency goes a long way

Miinukset: Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.

Boarding DELAY

Plussat: Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room.

Miinukset: Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!

Plussat: Nothing

Miinukset: Confort

The plane was very worn and dirty our flight was delayed 2 times!

Miinukset: Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!

Vietjet cannot offer transit

Miinukset: My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service.

Worst Airline Ever

Plussat: Nothing

Would not use it again

Plussat: The plane got me to my destination

Miinukset: 1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date

Charges for you everything

Plussat: Relatively cheap but you get what you pay for.

Miinukset: They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed.

Chaos at the check in counter.

Plussat: I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.

Miinukset: Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.

Vietjet is a budget airline that provides little more than a seat

Plussat: Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website

No guidance and Vietjet ticket and check-in is outside of Hong Kong terminals

Plussat: Nothing

Miinukset: No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.

Plussat: Cheap flights but u get what u pay for

Miinukset: 2 delays of 10hrs

Miinukset: Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything.

Miinukset: I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience.

Miinukset: This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print.

Miinukset: I am an average height United States male; never have I been so restricted by seat space.

Plussat: nothing

Miinukset: many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for

Beware of checkin luggage fees.

Miinukset: I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed.

Not too many other choices

Plussat: Not much

Miinukset: Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats.

I can not join the flight

Plussat: Nothing

Miinukset: Have an error in system. I can't join the flight

Confusing at Airport Departure Concourse

Plussat: Reservations were relatively easy to make on line and relatively easy to purchase on-line.

Miinukset: Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!

Miinukset: DELAYED

Very much a budget airline.

Plussat: Schedule and price were reasonable.

Miinukset: Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging.

Plussat: Cheap fares

Miinukset: Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude.

Plussat: Staff onboard friendly

Miinukset: Flight check very slow

At least provide water

Plussat: Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight.

Miinukset: I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked.

Poor communication

Miinukset: Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up.

Avoid this airline.

Miinukset: 2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.

Altered flight times

Plussat: Please be aware they can change flight times earlier without communicating

Nice budget airline

Plussat: Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need

Miinukset: #Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt.

Miinukset: It was delayed over 1 hour. it was many times since i've used.