Hotel El Escorial

The breakdast was excellent!

The bed was a bit small, and it was hard to find an outlet to charge my phone.

The best customer service from the owners and the staff. They are caring, considerate, warm and friendly. They treated me as if i was a family member visiting their home. They always asked if there was anything i needed and were always kind to me. I love the buffet breakfast! The sweet treats were made by Monica, one of the owners, were delicious! Breakfast had a great variety of scrambled eggs, brown and white bread, cereals with and without sugar, fruit, cheese, ham, jam, butter and manjar (dulce de leche or caramel made of condensed milk). Coffee, tea and juice were also provided and brrakfast was served on time every morning from 7.30am to 10.30am.

The bed wasn't soft, it was hard and the pillows were not comfortable. Maybe my bed was the exception. I didn't complain about it as i was just there for 4 nights and only came to the hotel to sleep, not to take naps. I am used to most hotels having a kettle, cups, tea and coffee in the room and an iron with an ironing board. I have stayed in plenty of hotels around the world and these items have been common to find in a hotel room, except this hotel. However, i am sure that if i had asked for an irom or a hairdryer, the owners would have provided them to me. They also had tea and coffee and snacks available to purchase at the front desk.