Etsi halvat lennot: Virgin Australia

Miinukset: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.

Miinukset: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.

Miinukset: Seats could have been more comfortable and very little leg room.

Plussat: We did not use this flight and I was told that I could not receive a refund.

Plussat: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.

Plussat: Kind cabin crews

Miinukset: Be punctual

Plussat: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.

Miinukset: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!

Plussat: Crew very very slow serving meal.

Miinukset: The delay was out of there hands and other passengers did not listen to instructions So not there fault really

Miinukset: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.

Plussat: Quick boarding

Miinukset: Plane was delayed. Second Virgin flight in a row for me.

Plussat: Same old mediocre service a bit like catching a bus really very mundane

Miinukset: Food and entertainment

Miinukset: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)

Miinukset: Flight was late and Sydney departures chaotic AND CROWDED

Plussat: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..

Miinukset: Better food choice. Sets more comfortable. Offer better price for upgrades.

Miinukset: I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac.

Plussat: Exit row seating.

Plussat: When it was finally over!

Miinukset: On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.

Miinukset: Everything

Plussat: I got alive to my destination

Miinukset: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.

Plussat: Included check-in baggage

Miinukset: Food options on the menu are very limited

Miinukset: Flight delayed by 45 min Lost my checked bag

Plussat: Seat material (leather) and cushion was comfortable.

Miinukset: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.

Plussat: The service was great

Miinukset: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -

Plussat: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged

Miinukset: Delayed flight yet again

Plussat: Always on time, good range of movies/shows and free wifi

Miinukset: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!

Miinukset: The flight was delayed for almost two hours.