Etsi halvat lennot: VivaAerobus

Miinukset: 3 hours late

Plussat: New planes, los cost, relatively on time

Miinukset: Checkin in, boarding, Seats, on board entertainment, food

Plussat: They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!

Miinukset: The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!

Miinukset: Did not my luggage

Miinukset: I was early to aborde and I wasn’t allow to check in due to apprently being late

Miinukset: They weighed bags 3 times just to to to get money not for the safety of the flight

Plussat: I liked that they got me to my destination alive.

Miinukset: The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again.

Plussat: Flight itself.

Miinukset: Boarding an off boarding

Miinukset: Some glitches in the loading of your pages made The printing of boaring pass and electronic ticket complicated and confusing resulting in an extra charge yo print the boarding pass.

Miinukset: seats don't even recline

Plussat: I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later.

Miinukset: Everything need to improve

Plussat: Nothing

Miinukset: Customer service

Plussat: Flight in time

Miinukset: 1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!

Plussat: on time

Miinukset: the overcharged me for a mistake in the name, so insulting.

Plussat: Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles

Miinukset: N/A

Plussat: Crew

Miinukset: Food and entertainment and leg space.

Miinukset: The flight was over 6 hrs late I arrived in the middle of the night... Never again!!

Miinukset: We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!

Plussat: The crew at the front of the airplane were friendly

Miinukset: When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself.

Miinukset: Double assigned seat, crew was poor in communication and never explained or apologized.

Plussat: Nothing.

Miinukset: My flight was delayed, and I missed all the other flights.

Plussat: Almost 4 hrs of delay

Plussat: Delays everytime

Miinukset: One check in booth for 170 passengers. Pathetic.

Miinukset: Boarding took just too long

Plussat: The flight was delayed 45 min and boarding the plane was s mess

Plussat: Worst customer service I have ever been subject too

Miinukset: Delayed as usual

Miinukset: Kept us 50 mins on tarmac without any explication

Plussat: The crew was excellent. Leg space was not good. There was very little space for me to get situated.

Miinukset: Just the space between the rows of seats.

Miinukset: So late

Plussat: Boarding was really fast.

Miinukset: The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit.

Miinukset: Delete 2 hours very bad

Miinukset: Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff

Miinukset: They didn’t let me board.

Plussat: Left on time and arrived on time, both legs of the trip

Miinukset: Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty

Miinukset: Not good organization while boarding, too much turbulence, very uncomfortable seats

Bad service

Plussat: The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets

Miinukset: The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets

Plussat: The plane was clean and fresh and the snack options were great

Miinukset: Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud.

Plussat: The crew were considerate, helpful

Miinukset: Only junk food to purchase and it was a long flight

Miinukset: Seat doesn't recline. Pitch felt smaller too.