Etsi halvat lennot: Volaris

Plussat: Me gustaria que sean mas profecionales y respeten ustedes mismos su politica ,,para que todo salga bien en cada viaje y salgan a tiempo siempre ,o tengan otro avion disponible para cual quier emergencia

Miinukset: Siempre buscan excusas para quedar mal con el pasajero ,,si no llega tarde el avion y nos deja el otro cuando uno ase transferencia ,,salen con que el boleto esta vendido y uno sale perdiendo porque tiene uno que pagar mas o comprar otro boleto

Didn't even take the flight

Plussat: I was not allowed to make changes even though not even 24 hours had passed since the booking.

Miinukset: Change would cost more than flight cost.

You get what you pay for, never flying volaris again.

Plussat: I honestly only liked the flight to Mexico, check in gave us emergency exit seats, and the plane was not full.

Miinukset: I arrived to the airport at 9:30am, I waited in the check in line for over an hour and 30 minutes. Until the time was 11:10. That's when they started pulling people that were flying to LA(flight 918) out of the line to check them in so they could board. I didn't like the fact that once we boarded the plane, we sat for 40 minutes. Not moving at all. The entire flight was bumpy, although not the pilots fault. Very uncomfortable. We were skipped for no reason when the flight crew was handing out the customs paper. Then we were also skipped when they were handing out the drinks and food(which isn't free anymore). Not even water was free

Miinukset: Bad customer service

Staff needs to be more organized from beginning to end

Miinukset: Staff needs to provide more positive and welcoming environment. Customers are looking for support throughout the flight and unfortunately, this was not the case. Moreover, I believe that water must be provided, I know that we have to pay for everything else but at least water can be an exception.

Do Not Book With KIWI.com

Miinukset: Overbooked and Cancelled. Never booking through KIWI again!