Etsi halvat lennot: Volaris

Miinukset: Flight was over sold and lost my seat

Plussat: The crew was super professional

Miinukset: No more delayed because i flight every month and volaris delay

Miinukset: If they had a vegetarian food option to purchase, and not only different kinds of meat.

Miinukset: I was flying with my husband and 3 you. Children and couldn’t sit together. I was not told the high luggage charges and that I could register before for a cheaper rate. The lines to check in were over 1 hour and 20 minutes wait. The flight attendants do not speak English so could not communicate or help me at all.

Plussat: I only chose this flight because it is direct to Guadalajara.

Miinukset: Let me pay for my bags ahead of time. Seats are the smallest in the industry. Hurt my knees when the person in front of my moved. Charging money for everything isn't worth the money. My money is in my bag. The little bit of revenue you get from these sales isn't worth the lack of good will and discomfort given to the passengers.

Plussat: The passengers sitting by me were very helpful. They put my carryon on the overhead rack for departure and arrival. The handicapped attendant was excellent when I arrived in Cancun and stayed with me until my transfer was found.

Miinukset: I have traveled several times annually with Volaris for at last 13 years and this is the first time the service was so bad, virtually no service was offered at any time. Everything seemed disorganized. No food was offered or even a glass of water. I am 86 years old and travel handicapped all over the world with excellent service. I was shocked that I as dumped in a seat at the Volaris gate from the wheel chair by the attendant; and, who never returned to help me board the plane. I made the mistake of tipping him well. No ramp was available and I had to beg for help with my carryon as I have to hold on with both hands to go up the stairs. Cancun’s attendant for handicapped was much better and truly helped me and stayed with me until my transfer was found. Tijuana’s airport service was horrible.

Plussat: I sat in the first row so I had a lot of space and leg room. But the seats in coach looked super super cramped, and I heard people complaining. The crew was very very nice.

Miinukset: Check in was very very very very slow and the crew didn’t seem to care at all. I also got charged 75$ for my one bag. The people at the gate were not professional and everyone around me was complaining about their experience. I will never ever fly Volaris again. They should GO OUT OF BUSINESS.!

Plussat: Got me from point a to point b

Miinukset: Crew informing passengers better, being reimbursed for seats i paid for but couldn't sit in because of a plane change

Miinukset: I’m very surprised for the poor service.and hold the people inside the plane for an hrs before departure iin Mexico City and Guadalajara. You have to work harder to your personal goals. For good service.

Plussat: The trip was for my mom , she couldn’t aboard the plane because the need a confirmation number not just with her name ,she lost the flight

Plussat: Literally nothing. The worst airline I will never fly with them again.

Miinukset: Completely disorganized, no consideration for the elderly or infants. ALWAYS LATE! We had to be bussed to our plane and they kept up on the buss for 20 mins with no air It was so bad that one woman fainted on the bus!! Would never recommend this airline and I won’t be flying with them again.

Volaris's system malfunctioned

Plussat: the price

Miinukset: Volaris's system apparently was malfunctioning that prevented anyone from checking in online or through any app which caused stress the day before travel. Even worse, they couldnt even check in at the gate and had to fill out forms by hand, which caused a 2 hours delay!

Miinukset: The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me.

Plussat: Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call.

Miinukset: They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well.

Plussat: Unfortunately, I don’t have anything positive to say

Miinukset: I paid extra for seats by the emergency exit. And they move me because my son is underage. Why did they take the payment if they wouldn’t let us seat where we requested?

Plussat: nothing

Plussat: Affordability, that's about all that is good with Volaris. Everything else is either bad or mediocre.

Miinukset: Don't board passengers onto the aircraft until it is ready for passengers. Both direction (OAK to MEX and MEX to OAK), we were boarded onto a hot (not aconditioned) aircraft for at least 15 minutes before the A/C is turned on. In addition, boarding were completed and all passengers were sitting in the aircraft for over an hour before it started the taxis to the run way....why board passengers so early? At least turn on the A/C and let the cabin cool down before boarding passengers.

Plussat: on-time flight and arrive

Miinukset: - Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! , No flight again, Do not fly this airline!!

Plussat: On-time flight

Miinukset: - Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! ,No flight again, Do not fly this airline!!

Miinukset: Not pay to much for my luggage

Miinukset: Todo

Plussat: It was ok.

Miinukset: It was ok.

Plussat: It was ok.

Miinukset: The prices for the flights are deceptive. You pay extra for EVERYTHING! Seat assignment, drinks, luggage, additional weight for luggage I’ve 22 lbs. a real ripoff compared to other airlines. Plus, they wouldn’t give us boarding passes for the leg from Guadalajara to Oaxaca in Oakland so we missed that flight and had to buy tickets on another airline.

Miinukset: Free snacks and beverages

Plussat: Temperature was reasonably ok.

Miinukset: Seats were very uncomfortable. Didn’t recline. No movies were available.

Plussat: My flight was delayed ... one hour and had to run to catch my connecting flight !

Miinukset: On time flights !!!

Plussat: Flight delay horrible ... almost missed my connecting flight .

Miinukset: Better connecting flights

Miinukset: Everything’s was worse I never use this aerolíne very upset

Miinukset: Volaris airline didn’t even receive the confirmation of the flight I purchased

Plussat: How punctual they were!

Miinukset: If the air conditioner was better.

Plussat: Flight cost and on time

Miinukset: Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either.

Plussat: Crew were really friendly and willing to help

Miinukset: Flight was delayed

Plussat: My experience was so terrible I don’t have anything positive to say.

Miinukset: 1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak.

Plussat: The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence

Miinukset: You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM

Plussat: Departed on time. Non-stop to PDX was appreciated

Miinukset: Packed in like cattle, seats were not comfortable, no WiFi

Plussat: Seats

Miinukset: Nothing

Plussat: Not much.

Miinukset: Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion.