Etsi halvat lennot: Volaris

Plussat: Flight cost and on time

Miinukset: Seat are not so confy and they serve absolutely no water. No wifi for in flight movie or anything. If here was it was not clearly offered either.

Plussat: Crew were really friendly and willing to help

Miinukset: Flight was delayed

Plussat: My experience was so terrible I don’t have anything positive to say.

Miinukset: 1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak.

Plussat: The crew was nice but your prices are ridiculous. I cant believe you charge for snacks. Also, your seats were uncomfortable and you charge $60 for checked baggage never in my life have i had to pay that much. I’ve told all my friends to never use your services &i have a large social media influence

Miinukset: You guys should really fix your prices it’s ridiculous instead of gaining clients you’re LOSING THEM

Plussat: Departed on time. Non-stop to PDX was appreciated

Miinukset: Packed in like cattle, seats were not comfortable, no WiFi

Plussat: Seats

Miinukset: Nothing

Plussat: Not much.

Miinukset: Everything. Especially fun was the thousands of mosquitoes INSIDE THE PLANE!!! Off to buy some calamine lotion.

Miinukset: El equipaje tardó mucho en salir

Miinukset: The flight did not exist!

Miinukset: Everything. The plane was disgusting, garbage from the last flight. We were delayed too.

Miinukset: Deliver bags

Plussat: Horrible attitude and incompetent..did not properly tag luggage causing us to miss next 2 flight segments. DISASTER

Miinukset: Staff, food, clean, entreatment, in one word, everything

Plussat: Like how they offer family boarding with kids.

Miinukset: Their flight service crews and counter workers need some customer relations skills.

Miinukset: Late and slow boarding, last minute gate change

Plussat: The arriving time was the only good thing

Miinukset: Better food option, the seats are really small, checking documentation and boarding pass several times is ridiculous, charging 10.00 dollars for boarding pass and having to pay for a seat is a slap in the face

Trash airline

Miinukset: Check in was super slow. Had to pay for everything

Plussat: Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico.

Miinukset: Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one.

Plussat: On time

Miinukset: Space

Plussat: The flight was delayed 2 hours

Miinukset: My suitcase was damage when I pick it up

Plussat: Nothing. This is like the 3rd time I fly with this airline and it’s always something.

Miinukset: Not having us sitting for 40 minutes because they arrived early and we couldn’t get out. If they get there early it should be something good for everyone but it’s actually the worst.

Plussat: At least they keep you informed of the delays

Miinukset: Being on time

Plussat: The crew was very knowledgeable and assertive in their commands.

Miinukset: Planes are too small. There weren’t any TVs on them and all 4 of my flights ran late.

Plussat: volaris charged me 20 usd more only because I had 11 kg of luggage , the limit was 10 kg

Miinukset: The airplane wasn’t clean, spaces very reduced, bad service... that’s the problem with cheap companies but Volaris can do better

Plussat: Timeliness its great to be on time.

Miinukset: The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline

Plussat: Horrible customer service!!!!!

Miinukset: I have hear from lots of people that this airline has a very bad reputation and I did experience That in person, will never book a flight from this assholes again.

Plussat: Airplane crew was nice

Miinukset: Check in app did not work for my husband and we had a very hard time getting help in the airport with little information. We were casually told that we should have gotten to airport 3 hours prior to flight departure. We arrived over 2 hours prior with no bags to check in. I was also sick during this

Miinukset: The flight was almost 2 hours delayed

Plussat: Nada

Miinukset: Pésimo

Plussat: The price of the ticket.

Miinukset: Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue.

Plussat: It was awful

Miinukset: The airline needs to change and advance it was awful uncomfortable and miserable

Plussat: It was awful

Miinukset: Everything needs to change. I will never use this airline again!

Miinukset: No water on any flight. Terrible customer service. Will never fly with them again.

Plussat: NOTHING

Miinukset: I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!

Plussat: Flight was on time. Crew friendly.

Miinukset: The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary.

Miinukset: The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable.

Plussat: I was able to sleep.

Miinukset: They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with.

Plussat: The flight attendant and the time of the flights were ok.

Miinukset: They can make the seats more comfortable or fix them if they are broken. They can hire more professional employees. My iPad was stolen out of my Carry-on bag after Volaris forced me to check it in with them. When we landed and I collected my bag they forced me to check-in my tablet was gone.