Etsi halvat lennot: Volaris

Plussat: Timeliness its great to be on time.

Miinukset: The seats it’s too cramped, also paying 4 dollars for a water is ridiculous and to top things off children crying the whole flight I rather spend my money on another airline

Plussat: Horrible customer service!!!!!

Miinukset: I have hear from lots of people that this airline has a very bad reputation and I did experience That in person, will never book a flight from this assholes again.

Plussat: Airplane crew was nice

Miinukset: Check in app did not work for my husband and we had a very hard time getting help in the airport with little information. We were casually told that we should have gotten to airport 3 hours prior to flight departure. We arrived over 2 hours prior with no bags to check in. I was also sick during this

Miinukset: The flight was almost 2 hours delayed

Plussat: Nada

Miinukset: Pésimo

Plussat: The price of the ticket.

Miinukset: Polaris told passengers to arrive at the Morelia airport 3 hours before departure, which for a 6:20am flight meant 3:20am. Many passengers arrived a little before that time, and there were no Volaris representatives available to answer questions or even a clear area in which to form a queue.

Plussat: It was awful

Miinukset: The airline needs to change and advance it was awful uncomfortable and miserable

Plussat: It was awful

Miinukset: Everything needs to change. I will never use this airline again!

Miinukset: No water on any flight. Terrible customer service. Will never fly with them again.

Plussat: NOTHING

Miinukset: I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!

Plussat: Flight was on time. Crew friendly.

Miinukset: The new seat design slim seats are so uncomfortable. They are really bad! To Volaris could @ least offer coffee, tea and water Complimentary.

Miinukset: The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable.

Plussat: I was able to sleep.

Miinukset: They weighed my 2 carry on together, incliding my food for the trip, and they charged me overweight. Which they did not do on the way to Mexico. The trip was not cheap to begin with.

Plussat: The flight attendant and the time of the flights were ok.

Miinukset: They can make the seats more comfortable or fix them if they are broken. They can hire more professional employees. My iPad was stolen out of my Carry-on bag after Volaris forced me to check it in with them. When we landed and I collected my bag they forced me to check-in my tablet was gone.

Miinukset: I arrived at the airport on time, I had Mobil check in, went to boarding, waited for my turn. after an hour, my docs were check. then I found out that I had lost my coding form. I was directed to immigration to get a replacing form. On my way back, the tripulation didn't let me inn. I was 15 min. b

Plussat: Volaris did good, is you who did terrible, I make the reservation since March and even a day before the trip you told all is good, the night before I found reservation was canceled since March, I had to buy new tickets old prices $87, new prices $500.$410 extra dollars Because of you

Miinukset: Check with the airline the status of every reservation in a daily basis and let me know that you can’t fulfill the contract

Miinukset: Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service

Miinukset: Never booking with this airline again.

Miinukset: Never booking with this airline again.

Plussat: Crew was pleasent once in the air, and seats were good by emergency exit

Miinukset: Communication with why the hell we kept changing gates and why we were delayed almost hours, especially the crew at the gates. Compensation once I the air with snacks or drinks, something that says that you guys care about the delay and horrible communication.

Miinukset: Being timely

Miinukset: Volaris closes flight doors an hour prior to departure. Thats unheard of. Meaning they close even if you do not have to check luggage and even though its within boarding time, if you are not checked in at least one hour prior to departure you will not be able To fly And they offer no refunds or reb

Miinukset: It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight.

Plussat: Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water.

Miinukset: What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary.

Plussat: The crew was nice; however, the seats from LAX to MEX where extremely uncomfortable. The seats practically didn't recline at all and there was hardly any leg room. I am 5'3 and had ok legroom but it was not comfortable for taller people. Everything on the flight was being sold.

Miinukset: Seats could have a bit more leg room and should recline a bit more. Water or a small beverage should be complementary.

Miinukset: Give the drinks at least for free

Miinukset: There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable.

Plussat: Nothing to say

Miinukset: We had a bad experience with one of the seats. It was totally in a bad condition. The seat was destroyed, totally uncomfortable. It is a shame to pay so much for flights and receive this kind of "standard" in an airplane.

Miinukset: They need to look after their passengers. For example I was running 10 minutes late from when I found out that they were boarding the flight and none of the people from the checking stands where telling me what I could do or were to go. Especially if they are seeing me struggling with my luggage.

Plussat: nothing

Miinukset: luggage waiting time and boarding

Plussat: nothing

Miinukset: a lot

Plussat: They didn’t let me on

Miinukset: They could’ve timed the connection better so I didn’t miss my flight

Miinukset: My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water...

Plussat: The seat was awful! No cushion at all. Very old like you are sitting on a piece of hard wood for 3 hours. Causes unnecessary back pain. No leg room or arm room. Won’t travel Volaris again.

Miinukset: Seating

Miinukset: I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat

Plussat: Crew was helpful but a bit overwhelmed...seat was marginal...should be replaced (seat cushion had caved in)

Miinukset: better notice of the delays....cleaner plane...don't appreciate boarding right after others deplaned without sufficient time to prepare for next flt

Plussat: The crew was fine

Miinukset: My flight supposed to be $220.00 but when I got to the airport the final price was $340.00. It was rather unfortunate to learn that they lied with their online prices. It was until I was at the terminal did they start charging me for everything that was not included in the online bill.

Miinukset: This schedule is not for me , is too late and is not even direct , I almost miss my connection to Mexico City .

Plussat: The crew was very nice & everything was very clean.

Miinukset: The menu options was very vague and everything was so expensive. The only thing that was free was a cup of water. They could definitely improve their menu