Etsi halvat lennot: Volaris

Miinukset: There were plenty of available seats to social distance however upon asking to be relocated they would only do an aisle seat for money. What happened to caring for others SAFETY?! I sent a Twitter message (with photos) and no reply. Shitty service and lack of concern for human health.

Plussat: Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience

Miinukset: Personal at checking in. They have the worst attitude ever

Plussat: Not much

Miinukset: Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!

Plussat: On time fight

Miinukset: Service airline should serve a least water to the passengers with charging them for it

Plussat: Crew were nice

Miinukset: They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable.

Plussat: Terrible! Terrible signage, terrible treatment, terrible organization!

Miinukset: Everything!

Plussat: Nothing

Miinukset: Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus

Miinukset: Comfort of seats and when checking in being checked in with your party not scattered around.

Plussat: Crew always nice

Miinukset: Boarding process was very slow-not normal for Volaris

Miinukset: Volaris has no social distancing in flight

Plussat: Super rude, starting from the check-in counter to security inspection to boarding the plane- every attendant we asked a question to or asked for assistance had no clue what to do or respond.

Miinukset: Get better-qualified personnel.

Miinukset: Boarding too many unnecesary questions

Plussat: N/A

Miinukset: Customer service.

Miinukset: The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!

Plussat: Delayed

Miinukset: On time

Miinukset: Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable

Plussat: I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service

Miinukset: Hand sanitizer and temp check at gate. I watched a crew member pick her nose.

Plussat: Is hard to think what did I like. Nothing

Miinukset: Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode.

Miinukset: That they would have let my parents actually fly.

Miinukset: First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience.

Miinukset: Have electric outlets, seats too tight, have beverage service

Plussat: Nothing Horrible trip, horrible service

Miinukset: Flight was delayed by 5hrs Hard to get clear information about the delay and when we were actually going to leave. Horrible wifi in Mexico Airport. They had all passengers board the plane and then decided to refuel, so everyone sat in the airplane for 1 hour at the gate before leaving. We didn’t even get a drink of water on the plane. We were sitting in the last row in the back of the plane and when the attendant got to us it was time to land so she just skipped our row. I highly dis recommend Volaris.

Plussat: The seats were comfortable

Miinukset: Better training with the crew

Miinukset: The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased.

Plussat: Service staff were very nice. I felt bad for them. See below.

Miinukset: Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!

Plussat: No

Miinukset: Service

Plussat: Quick boarding and ease with carry-on

Miinukset: We didn't get the safety announcement in full. The friendliness of the staff -

Plussat: Airline reps were always available

Miinukset: They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!

Plussat: The flight was mostly empty

Miinukset: The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant.

Plussat: On schedule A+, even ahead of schedule a few minutes.

Miinukset: Very little legroom, not reclinable seats, no carry-on included, no snacks included for the 3+ hour flight. They should include more for the price.

Plussat: Nothing

Miinukset: Everything

Miinukset: There were four gate changes. My husband was in a wheelchair and we were running back-and-forth trying to keep up with the changes. They don’t even give you water on the flight. If there is no food OK. But there should be water. The whole thing reminded me of traveling on a second class bus. Won’t do it again

Miinukset: Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back.

Miinukset: It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again

Plussat: Las aeromozas muy secas y déspotas. Los asientos duros a pesar q viaje en salida de emergencia

Miinukset: La distancia entre asientos es RIDICULAMENTE justa, y no se diga cuando el pasajero delante se reclina, no sean pichicatos con el espacio....

Miinukset: no cold air on the flight, it was so hot on the plane, it was delayed

Miinukset: Boarding timeliness and process was bad.

Miinukset: Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas.