Etsi halvat lennot: WOW air

Stole my money

Miinukset: I was at the airport over an hour before my flight left but they closed the check in counter and I was forced to rebook. Called the company who said they couldn't do anything about it.

Untrained staff.Extremely bad management.No checks and balances on sta

Plussat: Extremely Bad experience.First five days after arrival in America BWI airport luggage was lost.when we report on counter they said we are contractor call to customer services when i call them.They said we don't know where is your luggage.OMG such a non-proffessional answer. On the way back a girl trenny ( I have her picture)on BWI airport on wow counter issued wrong name boarding pass by flipping my name first name as last name.And lady pulled out me and my three children just fifteen minutes before departure by saying your boarding pass name is not match to passport. I report Ms.mellie who is boss of wow air on BWI airport.She said I am contractor I don't know any thing and advice buy new ticket.Ohhhhh My God I never seen such a non-professional attitude in my life.

Miinukset: I wish no one even think about to travel on WOW air.

Plussat: Flight was OK .No jerks etc. But not accepting cash is a big problem.Nit everyone took card with them while travelling.

Wow! I am never flying with WOW airlines again for as long as I live

Plussat: I've never had a worse flying experience in my life and can honestly say that there was absolutely nothing I liked about this flight or airline.

Miinukset: I didn't like that my flight was cancelled without receiving an email or text about it before arriving at the airport and being told there. Followed by calling WOW's help desk who told me they couldn't put me on another flight for 4 days, then having to argue with 2 other representatives to get me on a flight 48 hours later (was honestly surprised they could do even that much!) p.s. This took 2.5 hours on the phone to finally make happen. 48 hours later, on the WOW aircraft, we take off 1.5 hours late, which is nothing compared to flying to Berlin 48 hours later and losing 2 full days of my planned trip. But wait until you read what happens next!

...they lost our luggage!

Plussat: It was nice that our connecting flight waited for our delayed plane rather than taking off without us.

Miinukset: And then, on our flight 48 hours later, they couldn't even get our luggage onto our flight over to Berlin from reykjavik. We were told they'd be on the next flight over the next day, that we'd be contacted when they arrived. Were we contacted? No! Could the airline helpdesk help us locate our luggage? No! Was baggage claim help desk answering their phones? No way! So we had to trek on over to the airport ourselves to see if our luggage with our personal belongings had arrived (talk about a stressful day and a half). Luckily, they had. Still would have been nice to have been informed rather than losing 3 hours out of our day commuting to the airport and obtaining our luggage.

CHeap for a reason

Plussat: The flight was inexpensive and the plane was clean

Miinukset: You have to pay for water,the seats are very uncomfortable, and there are no snacks for free.