Novotel Jakarta Gajah Mada

All staffs were nice, facilities were clean and well maintained.

Facilities and building itself were getting old. Breakfast was tasty but little expensive.

Location was great, basics were met. Clean.

I understand now the spa was outsourced to a. 3rd party company however since it is part of the facilities, there should be better coordination and in general inspection of how the spa runs. I would highly recommend NOT to use the spa facilities, it seems more like a shell then a functioning spa at a decent hotel. Also the water heater didn’t work that well.

Staff are all kind and helpful.