Etsi halvat lennot: WestJet

Miinukset: I’ve been at the airport since 9am, it’s almost 9pm now.

Stewards need to be replaced on this flight.

Plussat: Stewards and in cab crew worst ever encountered. No smiles, obnoxious and unopologetic when smashing me with cart. Pilot was the exception, warm and professional and a great landing.

Delayed badly

Plussat: Crew was funny.

Miinukset: Flight delayed 3 times, ended up being a 4 hour delay after a delay on our first flight already. No help at terminals until just before flights. Employees seemed spread thin. Need more help.

Every thing was delayed.

Plussat: Most employees were courteous.

Miinukset: Flights were delayed multiple times . boarding was slow, seemed un organized.

Needs more customer service

Plussat: The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly

Miinukset: There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service.