Etsi halvat lennot: WestJet

Miinukset: They closed the check in counter early. No kiosk check in was available. No one was in their airport office and neither we, nor airport staff, were able to reach them via the onsite contact info provided. As a result we missed our flight.

Plussat: no

Miinukset: I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair.

Miinukset: Some sort of entertainment. More comfortable seats.

Plussat: seat was the worse, but ok overall

Plussat: was just ok, nothing spectacular

Miinukset: west jet customer service reps in mobay are no good. they need customer service training

Plussat: It is a no frills airline. Cabin crew were friendly.

Miinukset: No entertainment, no food

Plussat: Very little

Miinukset: Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask.

Miinukset: The first flight was late because the personnel was forgotten at their hotel. My luggage was lost’

Miinukset: Be on time!

Plussat: NA

Miinukset: We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing.

Plussat: Gate crew was informative but the news they had to give us was extremely disappointing!!

Miinukset: It would have been better had the flight left for Calgary so we wouldn’t have missed our connection to Cancun and then had to drive to Vancouver and spend the night in a hotel and leave the next day ultimately loosing an entire day of our planned holiday.

Miinukset: Will never fly with WestJet again regardless of price.

Miinukset: There was absolutely nothing "first class" about this flight. Cramped seats, baggage fees, terrible boarding procedures... I've experienced better service on economy flights. Never again with Delta/Westjet.

Miinukset: Overstuffed storage bins. Absolutely chaotic and abysmal boarding process

Miinukset: Terrible boarding process

Plussat: what they sell as food is horrible

Miinukset: we arrived safe and sound

Miinukset: Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests.

Plussat: The crew was fine

Miinukset: the checked luggage took over an hour to arrive at the carousel. ZERO communication. Other flights arrived after ours and all their baggage arrived and they all left while we stood. No information. No explanation. Poor

Miinukset: the boarding process was chaotic. not enough time was allowed for zone 1 passengers. the plane was old. the inflight entertainment didn’t work. the crew was friendly though. there was no hot food but the cold selections were ok. i would expect a much better customer experience for business class passengers.

Plussat: This was an older plane with no upgrades including no Internet and the very small poor quality Monitors in the back of the seat in front of each passenger. The seats were very uncomfortable. The transfer in Vancouver after customs involved going outside in the cold to and from the bus. There was no warning. The customs area red jacketed help personnel told us that it was just as fast to go throught the general customs are instead of using our Nexus cards and this turned out to take forever. So very disappointing.

Miinukset: Better communication at all levels. Remember that the overall strength of a chain is only as strong as its weakest link and this trip had many weak links for us making it a challenge.