Etsi halvat lennot: Winair

Not a great experience

Plussat: ***Our luggage did arrive as promised. ***Our flight from Tortola was cancelled, almost ensuring we would miss our connecting flight from St Martin. Thankfully some employees at the airport (Don't know to what airline they belonged, I don't recall seeing a single WinAir employee the entire time) hired a charter TurboProp for all of us (about 15 people). I think the kudos go to the airport rather than WinAir.

Miinukset: *** If you are travelling to the BVI's and travel on WinAir, be aware that if your checked luggage weighs the limit that it will most likely come the next day. This happened to my girlfriend and I on separate occasions. While we did both receive our luggage the next day, there was no communication from WinAir. I had to call them repeatedly and stress the urgency with getting the baggage (I was on a chartered boat. I didn't want to hold the boat up for my bag). My theory is that the luggage gets sent on a boat from St Martin to Tortola as heavy bags can't be brought onto the island hopper airplanes they use to shuttle between the islands. *** After waiting at the Tortola Airport in the departures area for about an hour (about 10 minutes before our plane was to take off) I hadn't seen a single WinAir employee. I finally asked an employee of another airline if they could tell us what was going on. About 15 minutes later someone (Airport rep??) came out and told us our flight was cancelled and that they had booked us a charter turboprop to ensure we get there on time. After about 3 minutes we were ushered out to a plane that was loaded with our luggage and ready to go.

Very easy and beautiful landing into St Martin

Plussat: There is a magnificent view of the island on the way in. Make sure you have a camera ready!

Miinukset: Late flight , no communication and not very customer friendly!

Miinukset: The flight was delayed 2 hrs. They don't offer connecting the bags with other airlines. I wish it could be a better option

Miinukset: Terrible flight, over an hour late and no one knew how late was the flight...will never fly again with this company, will use Air St Barth...

Miinukset: Flight was delayed up to 45 minutes due to lack of grounds staff to load luggage on plane

Plussat: After booking through kayak, they lost my reservation and I was put on standby. I was treated very rudely at check in and I almost missed the flight.

everything!

Plussat: Nothing!!! My flight left half an hour before the time and I couldn't find the fucking check in desk! Neither could anyone else working in the goddamn airport!