Yuchi hotellia

Plussat: The room, in room hot spring, attentive and polite service, evening entertainment (magic show), play area for kids and the fabulous buffets

Miinukset: Nothing

Plussat: Staff consistently went out of their way to ensure our stay was as pleasant as possible. They helped exchanged our tickets and made special arrangements for our transfer back to the Taichung station when it turned out we had confused High Speed Rail with Express Train and purchased the wrong tickets. They were patient with all our questions. Lots to love about this hotel from glorious lake views to stupendous buffet meals, Japanese style hot spring baths in room as well as in a large pool.

Miinukset: Not too much except on our last night, the lights in our room suddenly went on three times in the middle of the night, waking us up. And the room got really warm despite a thermostat reading that remained unchanged.

Plussat: The staff always went above and beyond. Water and spa was free with our room package and although buffet came too it was good as well. Cannot brag enough about the staff and out of our whole life of stays this ranks top for us. Wonderful stay all around!

Miinukset: Has nothing to do with the hotel, I just wish we had known that sunmoon lake didnt have a beach. The only thing is the staff when cleaning other rooms could be a little quieter and not yell down the halls when talking to each other, but that wasnt a huge deal. The staff other than that were exceptional and we 10/10 would recommend.

Plussat: 1. All Dining is very good ! 2.Stand Up Paddle in the early morning sun moon lake.

Miinukset: None

Plussat: Clean rooms. Good to have jacuzzi in the bathroom. Game room in the basement was positive for kids

Miinukset: Very particular about the check-in time and staff would not give room before 3 pm, even if it is an hour or do earlier. We were asked to go boating the moment the check in formalities were completed as we reached at 1.30pm!!! Even the restaurant had stopped lunch by then and only tea /coffee was available. One can understand the policies but the response was very curt. It was very difficult to communicate as staff was not able to converse in English. Given the pricing and positioning of the hotel, this was basic. Breakfast options were limited. Restaurant staff struggled to cater to us and the service was not just upto the mark. We were informed after placing the order that certain items are not available. Additionally the restaurant forgot to serve one item. Overall not value for money

Plussat: the room were great

Miinukset: a bit far from town

Plussat: Staff friendly and welcome.

Miinukset: Extremely overpriced. Breakfast very common. Old hotel. Lobby tired. All tired.

Plussat: staff are really care. clean and room is comfy.

Miinukset: restaurant at lunch didnt open when on website says it open.

Plussat: It was a good location, easy to get to the pier, night market, ropeway.

Miinukset: Bait and switch on the view. The room we got had a view of the parking lot. There was no mention of this in the booking!

Plussat: Lovely views from lake side rooms.

Miinukset: Jan 2020 entire hotel under renovation. No gym, pool, restaurant etc. Noise. Any "mountain view room" faces a carpark.

Plussat: the location..the log cabin feel

Miinukset: the buffet..there is not enough staff to entertain guests

Miinukset: Everything is good excepting their staffs .They cann't speak english and very very poor service . My kid got an accidence and have a wound at her foot. I just ask for alchohol but the staff tell me to go outside to go to the first aid care while it's raining. They have no smile, no care, no spirit to service.The hotel should improve about this.

Plussat: Our room was right on the side of water. We were able to enjoy the view anytime. The room was clean and comfortable.

Miinukset: Unfortunately when we were there, the pool and the restaurant were under renovation. We didn’t have chance to use these facilities.

Plussat: The view was nice (we stayed at the lake view room). Although we have to request for a better room at check in because the first room was like a back up room x.x Breakfast is okay. The food is good but not vary. The location is walking distance to the sun moon lake and the night market where they have variety of Taiwan street food. There’s plenty activities to do nearby the hotel.

Miinukset: The parking is not very convenient as it’s not in the property. Difficult to find the correct route from the google map. There’s big lots next to the hotel that I thought it’s provided for the hotel guests. The hotel could have more signs or send out a directions before the date of arrival, so we know where is the exact location. On our last night, the guest above our room was so noisy - it sounds like people running around and jumping on the floor. I hate to complain about other people, but it’s after 9 o’clock and we also have small kids that needs to rest, so I called the front desk >,<

Plussat: It's cheap

Miinukset: It's a cheap accommodation, and probably therefore far from perfect. The location mentioned on booking is not the real location. The hotel reception is behind a grocery store in the same street, probably 100m further. The room itself was in another location, in a dodgy ally covered with dog poop.

Plussat: Nothing

Miinukset: The young man was unwelcoming, the first words he said were for the payment of the room no smile， no information. He gave us a key and asked an older man to lead us to the room. The room was not in the very same building, we had to walk in a strange and dirty alley. We were disappointed to see such a tiny room for 50 euros. The room was only big enough to contain a queen size bed. The toilet/shower were in a very very small room, the door couldn't even be opened entirely ‼ I was mad to have paid this much money for something which is not even in the building of the so called hotel. I went back to the man and told him that I had not booked for this. He agreed to give us another room without arguing, which was in the building of the hotel. The room was small but better, still not worth the amount of money. Dirty, with bugs, ants... I do not recommend it at all

Plussat: The location

Miinukset: Space but it's justifiable with the price

Plussat: Sijanti lähellä bussiasemaa.

Miinukset: Majoituspaikka vaikea löytää, bookingin osoite ei osoittanut oikeaan, google maps näytti sijainnin vielä eri kohtaan, mikä ei sekään ollut oikea. Majoituspaikan nimi oli eri kuin mitä täällä luki. Henkilökunta ei varsinaisesti puhunut juurikaan englantia. Huone haisi kosteudelta ja oli muutenkin vähän epäsiisti. Huoneessa oli pyytämättä ylimääräinen sänky, joka ei kuitenkaan ollut käyttökelpoinen, sillä se näytti olevan homeessa. Huone oli pieni.

Miinukset: This was absolutely the worst experience that I’ve had at any hotel or hostel. There was a miscommunication about payment amounts and checkout procedure, and the staff member was extremely belligerent with us. I was afraid for my safety. I wouldn’t recommend anyone stay here.

Plussat: The room is small but the sheets have no foul smell. The location is very good near at suishe pier. The owner is accomodating.

Miinukset: The firstime we walk on the hallway up to the elevator we smelled garlic maybe someone is cooking on the first floor. Poor signage but when you ask the locals they do know where is. Not so clean. A little bit disappointed because when you see the picture before booking is very far from reality.

Plussat: i

Miinukset: i like the place itself not the property.

Plussat: The location.

Miinukset: Bedding was dirty, had to ask for it to be changed. Shower water temp not hot enough.

Plussat: Very cute and clean room, good location, friendly staff altough very little english. Good restaurants, boats, bike rentals etc near by.

Miinukset: Sadly not like the pictures at all - still very nice tho. Entrance is hard to find. We had a room without window so after showering the first day, the whole room was very humid.

Plussat: Breakfast was served on the 6th floor, offering mostly local breakfast items, but there are fresh fruit/vegetables and vegetarian options too. Observed quite a few family groups. Friendly service and housekeeping staff. We appreciated the corner room (tucked-away and suitable for families with younger children), which offered a partially-blocked but somewhat pleasant view of 'the Moon' (its namesake) lake and cablecar lines. The custom-made shower / hot-tub in the room is quite innovative.

Miinukset: The front desk receptionist appeared too busily engaged on the phone to entertain questions about bicycle rental (and there was a whole row of bicycles parked at the hotel)... waited quite a while for her to finish her telephoning but gave up. In the end I didn't manage to rent any from the hotel. The shower curtain rod is friction-stayed, so it did fall down when the child accidentally tugged the curtain. (No one was injured.) Housekeeping helped to put it back up the next morning.

Plussat: So peaceful and near scenic spots. Very good breakfast.

Miinukset: None

Plussat: Simple yet sophisticated. Closest to port for boat riding. Aircon and water pressure are great. Family room was super spacious!

Miinukset: Lighting was a bit gloomy.

Plussat: Room was comfortable, big and clean. Bathroom facilities were good too.

Miinukset: Check in at 3, and check out at 11. Effectively, it's only 20 hours. Staff did allow us to check out late by 1 hour though.

Plussat: Nice seaside location

Miinukset: I booked this hotel because of the lake view. In reality, there is a building totally blocking the view. Our room was in a new building where there was no swimming pool which was not as advertised. Finally, they exchanged our 2 twin rooms to a quadralup room with better view but still half blocked. The quadralupe room was cheaper by 400 ntd. For that kind of view, i would ve stayed in a cheaper hotel.

Plussat: The scenary from my balcony

Miinukset: Some night activity places

Plussat: Breakfast is excellent.

Miinukset: The hotel is not by the lake. There are some buildings in front of the hotel. So the lake scenery is not whole lake view.

Plussat: location and comfort room

Miinukset: have to walk out for breakfast but only 2 minutes away

Plussat: Spacious room and toilet

Miinukset: Didn’t have a good view of the lake

Plussat: Everything

Miinukset: Nothing

Plussat: Location, view, cleanliness & breakfast

Miinukset: Nothing

Plussat: I love your location and staff is very helpful.

Plussat: The hotel is quite nearly to night market

Miinukset: A bit old style

Plussat: For the price range of this hotel, we expected a fairly low standard since we stay in lots of budget hotels in Taiwan, and they tend to be old and ugly inside, but we were pleasantly surprised to find that the room was very new, clean, nicely decorated, and well maintained. We even had a view of Sun Moon Lake (5th floor, those below might not), though a little far away. There's an elevator to the rooms. It's on the main road around Sun Moon Lake, but only 3 minutes walk to the main street/night market in Ita Thao.

Miinukset: The two beds were a little small. It was a room for 4, but we ended up making a bed for the kids on the floor because it was a bit tight to share the beds.

Plussat: nice breakfast...location is very accesible to the Ithatao pier and vicinity...near to the sun moon lake ropeway...comfortable beds and cozy room...staffs are very welcoming even they can’t communicate that much in english but they are trying to help and provide you everything you need during your stay...

Miinukset: nothing so far...

Plussat: Rooms are clean and tidy. It is conveniently located, 5mins walk from the restaurants and market. The hosts offered us ferry tickets at a good price too.

Miinukset: Nothing.

Plussat: the personal doesnt speak english, Its an old hotel definetely too expensive for this price. Poor breakfast The location was great

Plussat: Great localization and helpful staff. The hotel had a nice local (aborigine) vibe to it. We really enjoyed staying there.

Plussat: I love the vibe of this hotel and the staff were very helpful. The location is walking distance from the pier and the bike trail :).

Plussat: Very good service. Staff is very nice. Location is very good, juz 200 m from main bus stop and not so far to pier and restaurant.

Plussat: Perfect location. The bus dropoff and pickup place is about a one minute walk away and the boat pier two or three minutes away.

Miinukset: I was given a room not shown on the website. Its windows were to two corridors, two of the windows at eye level so people walking past couldn't help but look in. I felt like a bit of an exhibitionist when I left the curtains open and quite closed off from the world when the curtains were closed

Plussat: The Location is quite central to most activities, The staff are willing to help and very accommodating! Tranquil! Thank you for making my experience great! Highly recommended

Plussat: The location is great. It's suitable for the one who want to take your time to relax because It's very quiet It's not far from the night market. The hotel is very clean and comfortable. It's better than I hope. If you want to stay at Sun Moon Lake I recommend this place.

Plussat: We lost the bag, one phone call and day after the bag arrive to Taipei. The team saw that my kids didn't eat the breakfast, they suprise them with eggs and milk.

Plussat: The place is clean, the bed is comfortable

Miinukset: There is no toilet door, just a semi-transparent curtain. Basically there's no privacy in the toilet and shower

Plussat: Good location and awesome view from our room

Miinukset: Nothing

Plussat: Great view! Spacious room and big toilet

Miinukset: No lift

Plussat: The lake view is unbearable ever. You could sit on your couch next to the flooer to the ceiling window for hours by reading your books and watching to the Sun Moon lake. What a life it is.

Miinukset: The overall room facility should be renovated.

Plussat: Nice location, nice view of the lake

Plussat: Yuchi is a little touristic place on the shores of the Sun Moon Lake. Nice experience The room i had booked (3rd floor) had a view ... For sure ! Especially when i woke up and the sun was already playing with the mountains around. The bathroom and the room were luxurious in a way but ...

Miinukset: Although the general impression on the room was great (clean sheets, spacious, nice decoration, VIEW), I must admit there were many bad things : shower tub not clean at all (black stains in the corners and joints), stains on sofa, some switches didn't work, etc). And no lift ... OK, I am not used any more to that, i must admit ...

Plussat: - Our room was on the 5th floor and it was amazing, perhaps the best view of SML

Miinukset: - It is a pity that the hotel is not nicely maintained, the view is super amazing but if you pay attention to the details you might be disappointed

Plussat: Everything is awesome.Friendly staff

Miinukset: NIL.its perfect stay

Plussat: We had a big one-bed room with a sofa and a great view on the lake. The staff is extremely friendly and helped us a lot with the loss of telephone or an urgent need for a good coffee.

Miinukset: Nothing

Plussat: Super friendly and helpful host

Plussat: Location is really in the front of the lake

Miinukset: You have to call the staff for checking in

Plussat: -location -friendly service -value for money

Miinukset: a little noisy before 8:30pm as it is at the central location where shops and night market are.

Plussat: CP rate is just high for this accommodation. From the window can see the beautiful lake as the location is just in front of the pier. The reception was very friendly and helpful, it was great and right choice for staying here and I would definitely recommend to friends especially if some one travels with pets.

Plussat: Excellent view of Sun Moon Lake

Miinukset: Had to walk up the stairs.

Plussat: The scenery was pretty good as our room faces the lake. The location of light morning is good as we were very near the Ita Thao Pier.

Miinukset: The windows and curtain were very dusty. The walls are relatively thin and we could hear people singing next door. The power sockets are inconveniently placed. The hairdryer was weak in terms of its power. The light fixture in the room looks like it was about to fall, we forgot to mention it to the staff the next day, so it will be good to check that first. Therefore, there is room for improvement in terms of its facilities.

Plussat: Location within walking distance of bus station and lake. Breakfast was good. Room is spacious

Miinukset: Sound proofing and insulation non existent. Sounds passes right through walls and doors. The plumbing echo was the most annoying plus we were allocated a room right next to the lift and every time it was being used, it was annoying the hell out of me. Fortunately the operation ceases at 10 pm

Plussat: Near to attractions.

Miinukset: Limited selection for breakfast and even lesser selection for vegetarian. Counter staff not friendly at all but near to the pier and not very easy to locate the hotel.

Plussat: Spacious room with comfy beds.

Miinukset: It seems to be different from the pictures in the website. There were mosquitos inside the room.

Plussat: The hotel is clean and its location is perfect.

Plussat: great location, friendly and helpful staff

Plussat: Proximity to everything. Beautiful view. Size of room. Friendly staff