Hotel Hospes Amerigo

Staff excellent and friendly. Comfortable room. Good wash basins and lighting

Lumpy and uncomfortable pillows Difficult sliding door to toilet. Almost too heavy to move. Cramped to get out of shower

Lovely hotel with fabulous rooms

The hotel is lovely, but the staff service, particularly at the front desk was very poor for a 5 star hotel. It was typical Spanish work culture of "it's not my job" or "why make 100% effort if I can make 50% effort". Having lived in spain for a number of years, I have learnt to accept this to a degree. But whilst I'd maybe except that in a 3 or 4 star spanish hotel, I expect staff in a 5 star hotel to behave much better. If you want to know where the service was bad, it was as follows: 1. Before arrival I telephoned the hotel numerous times to book a car parking space. Nobody ever answered the phone. 2. On arrival there was a long line of people waiting to check in. But only 1 lady on reception. It needed 2 people. After 20 minutes of waiting we complained to someone. 5 minutes later another man arrived. What had he been doing all that time? We should have not needed to complain to get an appropriate number of people on the reception desk. The other people in the queue thanked us for complaining. 3. We had booked spa treatments. We asked the guy on the desk where the spa was. He told us the spa and pool was on the 4th floor, but because they were doing refurbishments to the spa area, the spa treatments were being done on the "mezzanine level" which he said was near the pool. Spent 20 minutes trying to find the mezzanine level. No signs, or anything. Went back to reception. He then explained it was at the level marked "E" in the elevator. How could we have known that? Presumably with our psychic abilities ;) There was nothing in the elevator to indicate that level E was the mezzanine level. Better explanations and signs required. 4. Went to mezzanine level to discuss our spa treatments. No one at spa reception. Walked around the mezzanine level, and saw some staff at bottom of a restaurant room, sat around a table talking and drinking coffee etc. Went back to reception.