Royal Plaza Hotel Amsterdam

Ystävällinen henkilökunta. Aamiainen ok

Huoneen ikkunattomuus ei tullut missään ilmi! Aamiaistilassa kylmä.

Location

Very small room

Location was great, was in walking distance to everything you need. Fayzia one of the receptions was amazing, very friendly and helpful.

Unfortunately the day we were due to leave our flight got cancelled, there has been many cancelled flights over the weekend and as you can imagine can be very stressful. On this particular day when we saw our flight was cancelled there was a gentleman on the recpetion called Sam. EasyJet was trying to arrange an extended stay for us with the hotel and they requested to speak to Sam to help this process. I experienced the worst customer service at this point as after talking to EasyJet for a few moments, he said to the agent “I don’t have time for this” and handed me back the phone. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! We were waiting for more than 4 hours and for Sam to be so unhelpful and for me and my friend to be in a country we haven’t been to before I found his customer service astonishingly, very poor and causes us lots of stress. Due to this and having waited so long to know if they could extend our stay we had to leave the hotel. Sam ruined our experience... we had such a lovely stay up until this point. Never again. Pleas train all your staff on the processes especially ones like this!