Extended Stay America - Annapolis - Admiral Cochrane Drive

The location was convenient and easy to find.

I arrived to a hotel & room that were both unsanitary. I am not a "neat freak" by any standard and tried to overlook things for a long time but this was truly disappointing and unresolved situation. From the dirty sidewalks and front glass doors to the reception desk, hallway carpeting and elevator and unfortunately our room. Staff members out front smoking (while no one manned the front desk or noticed the filthy front door and lobby around them...) Our room w/kitchenette was not properly cleaned. Our feet stuck to the floors and we found long dark hairs on the kitchen counters, in bathroom sink; crumbs on the floor and counters, blood stains on the comforters, and overall a hot and smelly room with a broken wall a/c unit and light bulbs out. When calling the front desk for help, no one would answer, it took at least 3 tries and a visit in person to find the front desk unmanned. The manager "Joe" eventually visited my room to declare my a/c unit was not really broken, just needed to be turn "turned off an on again". Unfortunately he was wrong. We endured 3 hours of technician coming constantly in and out our room before they replaced the unit. While Joe was in our room, I showed him the filthy and unsanitary conditions and he said "I'm so sorry you found your room this way" but left and never sent anyone to re-clean or help. I emailed the address on the "welcome card/we hope you like your stay" and to date have had not one response. ***I actually drove to the Giant grocery store a block away and purchased $23 worth of cleaning supplies and cleaned the toilet, bathroom sink and floor, kitchen floor and counters. We physically searched the hotel until we found a housekeeper to bring new comforter to replace the stained ones because I could not sleep in such a filthy bed. Until management and housekeeping improves and they learn to take care of their guests, do not stay here.

Poor condition Lack of customer service