Trinity Residence Bansko

The hotel was clean. The rooms were enjoyable. Good heating. Some staff were very nice and tried to accommodate our needs as the resort was on coronavius lock down. I appreciated that they allowed us to do a late check out even though they were closing down the hotel.

Part of the staff was extremely rude and unhelpful but whole Bulgaria was treating foreigners as trash these days as they thought we would infect them with coronavirus and that was a shame!

Location is very close to the town's center. Swimming pool is suitable for both relaxation and swimming. SPA area is clean. We like the fireplace in the Lobby bar. Staff is kind and helpful. Underground parking is well inter-connected to the hotel. TV is a modern one with wide screen. There's enough space in the room. The breakfast is nice.

Bed-sheets were white but with yellow spots on some places. There were only 1 pillow per person and it was with low height. Hotel's stuff said that the SPA is open at 9am but the sauna is still cold and unusable for an hour and half (9am-10:30am). The restaurant doesn't offer a free dinner.

A great place to stay in bansko where the cost benefit is pretty good.

Some rooms have stuff that others don’t, like a frigobar for example. Also, the drinks options during breakfast are not the best.

Adequate breakfast , many choices at the buffet. Free closed parking space, spacious and clean Spa facilities. Free wifi in the room and a very nice view to the snowy mountains. Close to the Bansko center and pirin street. Big and comfortable bed. Bathrobes free of charge, really handy for spa usage. Jacuzzi free of charge!!

A bit old fashioned room with a carpet instead of tiles or wooden floor. Shower sink was not sucking the water properly so we had to stop the running water from time to time in order to keep it from fludding. Too fluffy bed pillows for my taste. Not too close to gondola station but in walking distance, last shuttle bus could leave a little later instead of 10.00. Fresh bread in breakfast should be available.

1) Swimming pool was very big and the water temperature was just perfect. 2) Comfortable room 3) Nice breakfast 4) The staff was helpful and especially Alexander and Oleg.

1) Room cleanliness 2) There was no bathtub cabin or curtain