Binhai hotellia

Plussat: Nice and helpful staff. Super quiet and clean room.

Plussat: Nice modern futuriscally shaped hotel netx to what is going to be one of the tallest (top-ten) buildings in the world. Excellent chinese kitchen.

Miinukset: Nothing. It was ok.

Miinukset: Hotel starts to be very worn out. The shopping mall next to hotel is shut down.

Plussat: Excellent and open hotel lobby and architecture. Room was a modern and spacious layout. Bathroom was great. Staff were very polite and helpful.

Plussat: variety at breakfast

Miinukset: the workers unable to communicate in BASIC english! Running a international chain hotel with international guest...and can't communicate with anyone on staff!

Plussat: It was average.

Miinukset: More variety

Plussat: Great position if you have to do business in Bihai Area.

Plussat: Nice buffet breakfast lots of choices

Miinukset: Cleanliness, facility, and room itself was not impressive

Plussat: It is very pretty on the inside, the room was nice too, the staff are very kind. The cleaning staff came in the morning to clean the room and also ask if we had any laundry. The breakfast was nice, although a bit pricey. The room was very comfortable Even though English isn’t very good We still managed to get each other. Another thing that I really liked was the fact that it was next to line 9.

Miinukset: We had some problems when we went to check in. I’m not sure why, but they couldn’t find my reservation. I’m not sure if it’s because of the website or not. I booked a room with a superior room with one king bed and they gave me a double bed room, also they said breakfast wasn’t included when I booked it with breakfast included. Besides these things it was a good stay.

Miinukset: they charge extra money which was not mentioned while booking of room . room rate per night was different from booking.com rates . it really make me angry

Plussat: The location of the property was great. Staff were friendly and Obliging

Miinukset: The distance from the cruise port in tianjin was a little more than expected

Miinukset: Mosquitos in the Lobby and the room. Breakfast service on the table was very poor, lots of personal around but nobody was attending.

Plussat: Splendid

Miinukset: Nothing

Plussat: Nice western style hotel. We will be back.

Plussat: Rooms & Staff

Miinukset: Food options could be better

Plussat: Staff are excellent, friendly and helpful, the bar and restaurant are comfortable as are the rooms. The live band are great and create a wonderful atmosphere.

Miinukset: Nothing I didn't like about the prooerty

Plussat: Japanese restaurant /Kikusui on 2F is very good, with nice friendly staff.no rather provided and bed for me seems a bit soft .

Plussat: The bed was comfortable, and the staff were very accommodating in helping me with my requests! They allowed me to have an early check-in and provided a freezer for me to store my breast milk - all of which I truly appreciate.

Miinukset: The hotel, the rooms, the carpet, everything were very old and shabby. The walkway lights were so dim, I could not see anything through the peep hole because it was dark. It makes the whole hotel very creepy. Additionally, the staff kept coming to the room to ask if I had laundry - TWO staff within 30 minutes came. At one point, one of the staff came right through my room without knocking or checking if I was inside - I was actually pumping breast milk. She intruded on my privacy - thankfully the staff was a 'she' and not a 'he'. The least hotel staff could do is to always knock or ring the bell and check if guests are inside! I was quiteshocked and angry at what happened - this should not have even happened.

Plussat: The comfort in the rooms. The mattress was very comfortable and the room was cleaned on a daily basis.

Miinukset: The service at the restaurant. There was not enough cutlery and the waitresses did not understand English. The tables were not cleared on time when we were at the table eating.

Plussat: nice hotel very good if you have to go for convention center. but if you do not need convention center try to find a better location hotel

Miinukset: no clock in the room. I tried to ask the room service but they could not talk English.

Plussat: Beautifully clean and very friendly and helpful staff

Miinukset: Nothing

Plussat: Close to where i had mertings

Miinukset: Reception were incredibly slow and inefficient across the board. 30mins to check in even though room was ready, 20mins to check out and still couldnt get the right receipt

Plussat: Great location Good room Very clean Good food in restaurants Staff very nice and helpful Good gym

Miinukset: I thought buffet breakfast and lunch was a little to expensive. It was very nice though

Plussat: Clean and accessible

Miinukset: Food options are limited for vegetarians

Plussat: Convenient location for the cruise port

Miinukset: Morning buffet food a bit cold but it was golden week!

Plussat: Food was good. It was hard communicating with some of your staff

Miinukset: see above

Plussat: Breakfast was amazing, the beds, the pillows ... the most comfortable I ever slept!!

Miinukset: location - not the best

Plussat: The breakfast room is a disaster. Full of screaming children, even with a big playroom for children in the middle of the restaurant. I am a business man, not motivated for this kind of screaming during breakfast. I asked if there was other places to go, - but no.....The bath and toilet is so small that you have to go to the toilet sideways. You sit on the toilet with the toilet holder sticking into your body....a huge mistake...maybe fit for small chines, - bur not for a westerner.....I can absolutely not recommend this hotel to business travellers from the west.

Miinukset: Read above

Plussat: Huge hotel. Very clean. Big bright rooms & a lovely bath with all usual amenities.

Plussat: Great food selection

Miinukset: Tea was great, food was across different room locations so seeking different elements needed detective skills

Plussat: The room was very clean and spacious. The staff was very accommodating. My favorite part was the heated toilet seat.

Miinukset: The mattress was typical of China, so very hard. Luckily, we ran into some long-term residents who encouraged us to ask for a softer mattress. Once we made the request, our wish was quickly granted!

Miinukset: The room was too hot.

Plussat: Good breakfast and spacious room.

Miinukset: Beds were hard and didn’t speak much English.

Plussat: All was fine

Miinukset: Checked my credit card statement and realised i was charged twice for the amount.... day of check in and day of check out. Did not reply my email for refund request

Plussat: Helpful, professional staff who can speak some english

Miinukset: Hotel without much originality

Plussat: The hotel was in convenient location

Miinukset: Where to start? Staff was unprofessional. They didn't know how to deal with problems. Information on booking.com is not clear or accurate. It says we can pay at property but it doesn't say that we need to pay two days deposit. My friend booked the room for three people mentioning that she would have two children and mentioned their age thinking they will have a sofa bed because it allowed her to book a room for three people but At the reception she was told, "well we do not know maybe you all like to sleep on one bed". Beds were small for two people to fit. When she wanted to upgrade they told her to cancel booking and deal with the cancelation herself. When she tried to get upgrade the price in booking.com was lower for the room she wanted but they told her that since she wants an upgrade she has to pay their price which was way higher than on a website. Then they told her that even booking.com said the room was with breakfast they couldn't give breakfast to a 10 year old because she is the third person in an upgraded room and she has to pay extra almost 100 rmb per day. It was all about making money and not at all about service. As for me the staff was not professional. I tried to find out few things and all they did were smiling like rolling their eyes. Yes I may not understand the language but I understand facial expressions and geistures. My friend's son spoke very good Chinese but that didn't help they called their manager several times and it all ended up being about money.

Plussat: Nice big bed. Great to have a washing machine for a longer stay. Good breakfast.

Miinukset: Couldn't get microwave to work

Plussat: Clean, traditional Chinese style

Miinukset: Swimming pool under repair, wifi could work better

Plussat: The service is excellent

Miinukset: The western food quality is far below Hilton’s standard. A lot of room to improve.

Plussat: All the staff have really good smile.

Plussat: Except for the room nothing much to like

Miinukset: Poor quality food . Staff was neither friendly nor helpful. Disgrace for the name HILTON. Would not recommend to any foreigners . Worse service got in a hotel so far . Would never return .