Bogotá hotellit La Merced

Plussat: Excellent attentive and very friendly staff, everyone! Clean, comfortable and good location in a safe neighborhood.

Miinukset: Sound proofing could have been better.

Plussat: The bed was comfortable.

Miinukset: Breakfast very poor. The floor in my room was extremely dirty (as if its cleaning never took place). When I asked the reception staff on 2 different occasions to find a taxi, it could not find any. Moreover, the staff at the hotel was -generally- very ironic (nobody forced them to work there; there are enough jobs in Bogota in other sectors, too). The fridge did not have any minibar objects inside. It was impossible to make international calls at this hotel. The room did not have any air conditioning system (it was cold inside the room). The safety box was not working (I called the lady at the reception and when she came to the room she found out that it did not have any batteries; she said that she did not have any spare ones, and therefore I was obliged to lock my valuables inside my luggage).

Plussat: - I really enjoyed the room size, we stayed at their Junior Suite and its size was outstanding! - Within the hotel there is a tiny restaurant (it is the same chef who prepares everyday's breakfast), we had dinner there two nights in a roll and we much enjoyed the food! - The hotel's location is pretty decent taking into account the price charged.

Miinukset: - It is not that I didn't like it, but I do think that the room could have been better cleaned during our stay - The breakfast options are too limited, maybe they could work on that?

Plussat: the staff was great very polite and helpful that's about it

Miinukset: room totally worn out shower not very clean toilet also not very clean shower door does not close properly arm chair was broken no coffee making facilities breakfast what a joke a bit of compressed ham a bit of cheese that had been out too long and stack together and choices of cooked break fast was scrambled eggs poached eggs or fried eggs that's about it 2 types of breakfast cereal no milk to go on it just liquid yogurt and cold coffee every time Absolutely nothing like the pictures ( that looks so nice but think pic where taken when it was new )

Plussat: Excellent location. Walk to National Museum very easy. About 15 blocks from bolivar plaza. They arranged a great driver to pick me up from airport, who i used multiple times on this trip and paid him also to take me to monserrate and accompany/guide me, which was great. The breakfast was very nice, cereal, fruit, eggs, bread, ham, cheese. They were happy to store luggage for when i return at end of holiday. Would be awesome if they provided tea facilities available during day, but they did make on request...im not putting as negative comment but would be great if they could :-)

Plussat: So comfortable. Giant beds and great shower. Was a brilliant place to rest a few days

Miinukset: Breakfast is ok.

Plussat: nice spacious rooms, wifi worked well, shower was amazing, and the staff were helpful even with the language barrier.

Miinukset: One huge problem we encountered was laundry! We have been doing laundry in Colombia for the whole month we’ve been traveling and every place charged by the kilo. I realize not every place is the same but when we got our laundry bill which was underwear, shirts, and a couple pairs of shorts the bill was almost $130,000 ! That was more than what we were paying for a nights stay. They charge by the item but did not inform us when we gave them our bag of laundry. I felt robbed. This is a huge cost, especially when you’re backpacking. Having the cost sheet readily available for customers should be mandatory. What a joke.

Miinukset: Ok. This is third visit this month here. The first two times i got the bedroom request i paid for on booking.com.. the third visit it was a small room, not the one in pics that i had booked and room was well under size of the 25sqm stated in booking.com. There was no hairdryer. I will be contacting booking.com directly to make them update their site so it is accurate, but the double room on booking.com may not what you will get. OK NOW WE GET ONTO A MAJOR RIP OFF WITH THE LAUNDRY. My biggest advise is do not use the laundry services of this hotel. I had a small load (few pairs underwear/socks/towel/4x tees, 1x shorts) and cost a staggering $78,000 pesos (nzd $38 / usd 33ish). Considering the going amount i paid around sth america was 10,000 (and bigger loads) ($5 nzd / $4 usd), it astounds me. To put into perspective, a return taxi ride to airport to hotel is max $60,000....yep stupidly thought it would be reasonably priced like rest of Colombia. BE WARNED!!!!!! Do not support them. There are plenty of laundrettes in bogota that will wash your clothes at a reasonable price. I had recommended a botique tour company to use this hotel but have since told him not to use due to false advertising of some rooms.

Plussat: The room is nice

Miinukset: No parking

Plussat: Staff speak English. Close to shopping centre. Easy taxi to Simon Boliviar square or approx 1.6km walk. 5 min walk to National Museum. Great location. Short taxi ride to Monserrete

Miinukset: price at booking was missleading

Plussat: The staff was extremely nice and very helpful.

Miinukset: The bed was hard but it didn’t affect my experience.

Plussat: Very close to the centre and hot showers.

Miinukset: Despite difficult circumstances we were not allowed to enter the room until we had paid in full, which we could not as there was a 20,000 COP EXTRA CHARGE for service, which isn't included on booking.com. Also, the hotel did not have a hair dryer and the laundry service refused to wash my rucksack, which had become very dirty on the bus and stank unbearably. I washed it in the shower, which they told me off for.

Plussat: Hot , hot shower. Friendly staff. Free coffee.

Miinukset: Being too close to reception.

Plussat: The staff was friendly and helpful, they allowed up to check in early and there were tea and coffee all day. Drinks in mini bar were cheaper that in the stores in the area. Good location. Clean bathroom, but only soap there.

Miinukset: There was no window in the room, only one into the hall. There were two double beds, but we were told to use only one (as we booked) but there was no room to move for two people. Only one person could stand in the room. The bed was too short for a man and it was very noisy as the window open to the hall over the reception. Wifi did not work - the signal is too low

Plussat: It was clean

Miinukset: The noise

Plussat: Location and rate.

Miinukset: It was a really poor experience I did check out early same day because the bed was uncomfortable, bad smell in the whole room, the bathroom was dirty too much noise and rooms with no windows, I think so you guys should offer a compensation.

Plussat: Places are clean and comfortable. The bed and different layers of blanket is perfect. They provide 4 pillows per bed though I only need 1. Haha...

Miinukset: I am surprised by the hotel service charge which is more than 55% of the room rate. First time I encounter such a high service fee. I didn’t realized this until I check in although it is stated in the booking confirmation (you need to click in to see additional charges). Also no ventilation in the room at all although when I arrived the temperature is quite comfortable.

Miinukset: There was almost no internet service There were very bright lights on all night aiming at my window They tried to charge for something I didn’t consume from the minibar

Plussat: The person at the front desk was kind

Miinukset: The room was too small and the bathroom as well. The TV only had very few channels. The Hotel does not accept card payment.