Bogotá hotellit La Merced

Plussat: Location People is friendly Still modern installations

Miinukset: I used this hotel couple years ago and was quite good. Unfortunately nowadays the quality of rooms has decayed initially I got a room and was smelling like cigarettes. They kindly change my room for a cleaner one however electric sockets were loose, light bulb in the desktop lamp was missing. The knob of the shower door was slightly loose. The location is good and the rooms are still fine carpets already captured dirt and smell and hardware maintenance is missing. Emergency messages in the lift were hindered by other messages. I

Plussat: The bed was comfortable.

Miinukset: Breakfast very poor. The floor in my room was extremely dirty (as if its cleaning never took place). When I asked the reception staff on 2 different occasions to find a taxi, it could not find any. Moreover, the staff at the hotel was -generally- very ironic (nobody forced them to work there; there are enough jobs in Bogota in other sectors, too). The fridge did not have any minibar objects inside. It was impossible to make international calls at this hotel. The room did not have any air conditioning system (it was cold inside the room). The safety box was not working (I called the lady at the reception and when she came to the room she found out that it did not have any batteries; she said that she did not have any spare ones, and therefore I was obliged to lock my valuables inside my luggage).

Plussat: Very close to the centre and hot showers.

Miinukset: Despite difficult circumstances we were not allowed to enter the room until we had paid in full, which we could not as there was a 20,000 COP EXTRA CHARGE for service, which isn't included on booking.com. Also, the hotel did not have a hair dryer and the laundry service refused to wash my rucksack, which had become very dirty on the bus and stank unbearably. I washed it in the shower, which they told me off for.

Plussat: Hot , hot shower. Friendly staff. Free coffee.

Miinukset: Being too close to reception.

Plussat: Location and rate.

Miinukset: It was a really poor experience I did check out early same day because the bed was uncomfortable, bad smell in the whole room, the bathroom was dirty too much noise and rooms with no windows, I think so you guys should offer a compensation.

Plussat: Places are clean and comfortable. The bed and different layers of blanket is perfect. They provide 4 pillows per bed though I only need 1. Haha...

Miinukset: I am surprised by the hotel service charge which is more than 55% of the room rate. First time I encounter such a high service fee. I didn’t realized this until I check in although it is stated in the booking confirmation (you need to click in to see additional charges). Also no ventilation in the room at all although when I arrived the temperature is quite comfortable.

Plussat: The person at the front desk was kind

Miinukset: The room was too small and the bathroom as well. The TV only had very few channels. The Hotel does not accept card payment.