Bogotá hotellit Santa Fe

Plussat: Excellent hotel. Staff is very good and professional. Location is central. Free airport shuttle was great.

Plussat: Service very friendly and convenient, room and lobby very comfortable, breakfast excellent

Plussat: Perfect for that price

Plussat: I am a regular guest at the hotel, largely because the personal service and attention are so good. I also appreciate the lovely suite and the club floor lounge.

Miinukset: Restaurant service is both restaurants is mediocre at best, and the bar is not very well stocked. The health club is showing its age.

Plussat: Staff was very nice and professional

Miinukset: Breakfast can be better

Plussat: We stayed six nights. The location was ideal for everything we planned to do in Bogota. The staff was outstanding and extremely focused on service and security for the guests. We stayed in a suite on the 15th floor so the views were great, room was large and clean, pool and spa facilities impeccable, and food in the restaurant was fantastic.

Miinukset: Nothing....the place was outstanding.

Plussat: The reception was nice and friendly. The water came out very hot, but unfortunately after a long time waiting! The hotel is really in the center - very nice!

Miinukset: No elevator. Breakfast very basic with little attention! Was the poorest breakfast in Colombia so far! The walls are very thin and you could hear the people talking! When they were in the hallway, you thought they are in your room!

Plussat: I was the only guest for some days, the staff had to cook breakfast only for me. It was a comfortable stay, though a little weird. The streets around are rundown, but safe in the day time.

Plussat: This hotel has good rooms, though not overly spacious, and a lounge area to relax. The staff were friendly and considerate. The location meant walking distances to sites were fairly short. Breakfast was a bit limited but the hotel had few guests.

Miinukset: I found the bathroom rather small, fine for one person, but sufficient as bathrooms go.

Plussat: Clean, good location, nice breakfast.

Miinukset: No hot water on 1 day which is not convenient when it's cold outside.

Plussat: Good breakfast, silent (a least in the rooms not directed to the street), helpful staff, in walking distance from the main attractions in the city center.

Miinukset: There are only two very small windows in the room. The air becomes a bit stale after a while.

Plussat: Great breakfast. Good location.

Miinukset: The bed is rock hard i thought I was sleeping on the floor. It’s the same feeling.

Plussat: The rooms are a good size. The bed is comfortable, though the coverings are a bit heavy. Lots of hot water in the bathroom. Ample breakfast. And the price for the centre of Bogota is very reasonable. Staff is extremely helpful, especially the manager Leonardo Tierra, who seems to be always on site.

Miinukset: The hotel is hard to find. Even my GPS got confused because there are a good number of No. 23 streets in greater Bogota (23 a, b, c, bis.... and many more, but only one in La Calendaria, which the GPS treats as a separate "city", as I found out later. Also La Calendaria (where the hotel Is located) is supposed to be the historical centre of Bogota is anything else but. Quite unappealing and neglected.

Plussat: Close to the historical center

Plussat: Large suites

Miinukset: The hotel did not provide sufficient information about the free transport, which is one of the main reasons why i chose it. They asked my name and flight number. I assumed they would be waiting for me with a sign outside of baggage claim. No, I found out that they ran once per hour and at a specific location at a traffic island. This was not communicated. I called the hotel and was told that a transport was on the way and should be there at the top of the hour. After I saw TWO Tequendama vans pass by. One claim he was picking up special party. The other told me that I needed to wait for another bus specifically for the Suites. I waited until 25 past the hour and took a taxi. Once I got to the hotel, i discovered that the other van that told me to wait was essentially in the next building. Hot water would suddenly get cold and then get hot again.

Plussat: Perfect place to end two-weeks of hard travel. Suite very comfortable; more facilities and amenities than I could ever need or use, but US$50 a night with the Genius and Festive discounts too good to pass. Breakfast buffet was copius, served between 6-10am. Location was perfect for exploring downtown Bogota without having to stay in the middle of it, across from the Museo Nacional metro stop along 7th Cra; Plaza Bolivár a 2km walk down the pedestrianized street.

Miinukset: I used the 'free airport shuttle' filter when selecting this hotel. What's not made clear until after booking is that any free shuttles only run between 8am-4pm. No big deal. Flight didn't leave until very late; free luggage storage until time to leave and staff called a car service; @ 9pm, 17-minutes to arrive at the airport for 32,000COP. This is not a complaint or something I didn't like, but simply to make other future guests aware.

Plussat: The breakfast was good, the service at breakfast wonderful. That's the good part. All downhill from there.

Miinukset: Our room was cold until the last few hours of our stay when a portable heater was finally delivered to our room. The Hotel entrance was located up a dark alley and there is no indication of a hotel entrance. We asked for a taxi to pick us up at 4 AM as our flight left at 6. There was no taxi. We had to hitch a ride with an Avianca bus that was headed for the airport.

Plussat: service is very good room is very large with kitchen, relax working are fantastic. position is really good. if possible be here next time.

Plussat: Grand old property in a great location.Attentive staff.

Miinukset: Disorganized breakfast.

Plussat: Great customer service, friendly, helpful, efficient. Very convenient to the Historic area.

Miinukset: Tiny window, so not much ventilation in the room and when the window was open it was noisy. Hot and stuffy to sleep.

Plussat: Location is the best point of this hotel. The room has simple cooking equipments.

Miinukset: Beware of no ac in the room, and the air flow is not good since the room’s window is not facing the street. Room size is not quiet small.

Plussat: Best shower in Colombia. Location really good, close to Candelaria, Museo de Oro, and metorlineo.

Miinukset: Internet very inconsistent. Elevator did not always work. Some staff needed additional training to be able to assist travelers needs.

Plussat: Really good breakfast. Nice view from the rooftop. Free coffee, water and popcorn.

Miinukset: No bar.

Plussat: Excellent location, staff, and shower pressure :)

Plussat: Clean, modern, well located and staff is super friendly

Miinukset: Nothing

Plussat: have stayed here several times in the past and had pleasant experiences. very close to food and grocery store. staff speaks english and are friendly. we had to call the front desk for several needs and the staff always responded in a polite, courteous and helpful way. our room was equipped with a small kitchen which is very convenient for us since we like preparring our own meals. it included cooking utensils, cookware, ceramic plates and cups.

Miinukset: upon arriving, we were charged an extra expense not disclosed when booking as an additional insurance fee. elevator was not working properly and we had to carry our luggage up to the third floor in order to ride to sixth floor where our room was located. main window was missing one of the curtains. after getting into our room, we began undressing and preparing for a shower and someone from staff attempted to walk into room.

Plussat: Sijainti hyvä ja henkilökunta mukavaa ja osaava. Hauska huone, iso telkkari.

Miinukset: Aamiainen oli vähän pettymys.

Plussat: Well located and mainly friendly staff

Miinukset: Lift wasn’t working when arrived and had to carry heavy bag up 3 flights of stairs. Was charged incorrect amount and had to pay extra on check out.

Plussat: Good location, walking distance to almost everything you would want to see in a short stay.

Miinukset: Renovations underway in lobby area. Wifi unreliable. Small rooms.

Miinukset: Not safe

Plussat: nothing at all

Miinukset: Everything. When I claimto be too far away from the city center (1hour by taxi at the other hotel) they tried to move us again to some hotel located at the city center that was priced one third of the Continental rate, and they wanted to charge us the same price. It was simply a fraud.

Plussat: A ancient « Solar » probably dating from 18th century, fully renovated. Jenny lovely hostess was full of attention. We were welcomed « Colombian style » gentle, attentive and helpful in all senses. Comfortable bed, simple but nice breakfast. The building is really stylish.

Miinukset: Some details to make it fully 4 stars were missing: Two full sets of towels, bathroom floor towel, there was one broken lamp above the lavabo, something essential. One more bed wool cover, as Bogota is a fresh location, houses are not heated.

Plussat: Room was large and lovely. Breakfast was fine. Very close to the main shopping street and walkable to many locations. Locked front door was always attended so I felt very safe.

Miinukset: The location is a bit challenging. There is construction going on which makes it a tad iffy when walking around. Also the neighborhood closes up early so it is "impossible"to get dinner after 7. My impression from prior reviews was that English was spoken by the front desk. I chose it assuming I could get assistance as to recommendations and help getting around the city. Really no help at all due to language barrier. They were as pleasant and helpful as they could be however so no fault as to attitude.

Plussat: The building was lovely and the room was large and bright Staff completely let it down

Miinukset: The staff were the most unpleasant unhelpful rude staff members I have ever encountered and I have travelled extensively in South American countries and this is not the usual level I left my bags after I checked out with the hotel .I had removed my valuables credit cards debit cards passport money from the room safe and placed them in a large wallet in my suitcase . I got my taxi to the airport bags were placed in the taxi by hotel staff . On my arrival at the airport I checked for my wallet .Not in my case. Searched all bags not there . I got a taxi back to the hotel I thought I might make my flight if I found the wallet but I remembered clearly putting in my case.Staff merely shrugged their shoulders or laughed at me .No one offered me a cup of coffee .A police officer later asked if I could have a glass of water .I could not find my debit card which was hidden in my case . I asked.staff to pay for the taxi and I would pay the hotel back . Not possible was the reply Not possible to give me a cup of coffee .It was not possible for them to do anything .They found the whole incident funny . No manager or owner only scuffy looking teens running the place .Moved to another hotel . Hetic next day seeking a temporary passport .Missed my flight paid over 600 dollars for a flight to Quito. Cost of.a hotel in Bogota when I already paid for accommodation in Quito. My W0RSE NIGHTMARE. Do not stay here I do not know who stole my wallet but it was stolen while my luggage was in 5he care of the hotel. What made a bad situation worse was the attitude of the staff Even the police officers who attended said he had never encountered such sullen unhelpful behavior . In fact he told them quite frankly that they should have assisted me

Plussat: The bed ok. The pillows: the best in the world. But!!!

Miinukset: Upon our arrival I received an email telling me this hotel isn’t part of the brand Marriot Bonvoy any longer. The hotel is far from the city center (acceptable if...) it’s in terrible condition (no way!!) corridors in ramshackle condition, we can notice it was a stunning hotel... (30 years ago). The room is outdated, carpets ultra used, bathroom is in pitying condition. A micro TV set decorate the once upon the time lovely desk. Resuming, this hotel is a 2 stars hotel in down-the-heels condition.

Plussat: The location was fantastic and the hotel is lovely

Miinukset: The breakfast was poor; the bathroom hadn’t been cleaned/towels replaced when I checked in.

Plussat: Already stayed there great location great hotel. Pickpocketing around the centre is common so keep yout stuff under you coat. Other wise the place itself is amazing.

Plussat: The staff were very friendly and helpful. The hotel was beautiful and in a good location. Breakfast daily was delicious! Great value for money.