Bogotá hotellia

Plussat: A beautiful, comfortable hotel in the Chapinero section of the city. They know how to spoil their guests.

Plussat: Lovely hotel. Nice location and excellent staff

Plussat: Everything!

Plussat: Amazing staffs and great location. Restaurants near by, walking distance. Super confortable room, nice enough pool and spa. If I go back to Bogotá, I will be staying here again.

Plussat: Great hotel, amazing food!

Plussat: Concierge was very good, excellent service

Plussat: I stayed for almost two weeks, the hotel has a variety of restaurants (4), with high quality of food, rooms are very comfortable

Plussat: Friendly, welcoming staff. Everyone greets you with a smile and a genuine desire to make your stay as comfortable as possible. Hotel restaurant and lounge areas are beautiful and luxurious. The best complimentary breakfast I've ever had. The pool is really nice and great for swimming laps. Nice touch having eucalyptus leaves in steam room.

Plussat: Clean, good location, fair price. We had issues with room neighbor but the staff promptly moved us for a much better room, large and quite! Really thank you!!

Miinukset: They charge you “propina” even on room service deliveries, which is basically already paid in the room itself

Plussat: NOTHING but worst is the location above the very busy high way!!!

Miinukset: The location is really really bad in the middle of nowhere overlooking busy high way! If you foreigner you totally lost! The staf is rather ignorant not trained to be of assistance they are not able to suggest you anything. Not only they speak NO English or very poor one but they are also not knowledgable about the city, Sights or restaurants and can not recommend what to do or see. Was shocked at theyr lack of professionalism. They have 3 bars including very nice roof top one but all were closed with no explanation or satisfaction. Also very confused by the name, thought they are part of the Carlton Group but its very local attitude organisation. So dont expect anything!! For proclaiming being 5* think really twice to stay elsewhere! They made my stay in Bogota pure night mare!

Plussat: Nice and clean and spacious rooms, great reception staff. The onsite facilities such as the swimming pool was really good and well kept. I will be back soon!

Miinukset: In room tea/coffee making facilities would have been perfect.

Plussat: The swimming pool, sauna and jacuzzi

Miinukset: The bedroom hadn't good ventilation and the air conditioner made a buzzing sound. We could also hear noise from the hall. No variety of fruits in the breakfast nor Colombian food options. The TV in the bedroom was very small.

Miinukset: Fear location great staff.

Plussat: I will never buy from you again hotel, lack of understanding and sensitivity to the customer, two out of the three I ordered I had to cancel and had to stay another day, instead of moving the date requested an additional fee, the hotel however did so with understanding and free

Miinukset: The hotel understand and u guys not, i never get hotels from kayak again.

Plussat: It is a super nice hotel, beautiful room, clean, the staff is amazing, very nice bathroom, and everything works perfectly. Great breakfast. Highly recommended

Miinukset: I liked everything about this Hotel.

Plussat: Hyvä aamupala Vlub-kerroksessa.

Miinukset: Uima-allas oli vuosikorkauksessa.

Plussat: nice, clean and tastefully decorated rooms, mostly very professional staff, very good breakfast, acceptable gym size

Miinukset: Facilities not the newest, breakfast staff did not keep up with the professionalism of other staff

Plussat: Very comfortable and quiet rooms

Miinukset: The steam room smelled like mold and didn’t feel sanitary and the showers smelled like urine. It was very disgusting.

Plussat: It´s a wonderful hotel located close to the airport. The swimming pool, jacuzzi, and sauna were great as well as the comfort of the bed. I highly recommend it.

Plussat: I got sick during the trip and the staff were very caring about my health.

Plussat: Very nice hotel rooms are very clean and stuff is very friendly

Plussat: Food and Service

Plussat: Location Room Staff

Miinukset: Could not stand the appalling canned music being played everywhere in the common areas.Style never changed. In addition it was incredibly loud in the bar area.

Plussat: The room and the spa

Miinukset: The steam room looks dirty. The bath tub curtain was dirty

Plussat: Nice hotel, nice people. I will come again.

Plussat: Staff and breakfast were great

Miinukset: Room was very warm and we couldn’t cool it down

Plussat: The neighborhood is one of the safest in Bogota that is very important. Plenty of good restaurants and bars on walking distance. Clean hotel, very friendly staff and excellent breakfast (one of the best we ever had).

Miinukset: Double bed size only 140-150 cm. Room size not large enough for a 4* hotel.

Plussat: This is a brand new hotel in the Parque 93 neighborhood. The rooms are nicer and service better than 5 star hotels I've stayed in. You can't beat the location. Uber rides are around $5 to all the areas you will want to go to. I paid a hotel driver to take me to Andres Carne Des Res in Chia and to the Salt Cathedral in Zipaquira for around $80 (the entire day trip was around 7 hours and he waited!). Uber doesn't go out to those places or at least I didn't even attempt to try.

Plussat: I loved staying here. It’s a spotless, modern hotel with every facility you could need. The staff are delightful and the beds are so comfortable I could hardly get up! Breakfast is plentiful and excellent. In terms of location, it’s slightly north of the main tourist area but Bogota has Uber and cheap taxis. The ride downtown takes you through the hills so it’s a beautiful trip. Also, El Chico is a really nice residential area which is totally safe to walk around and with many decent restaurants. Would definitely stay here again.

Plussat: Staff were incredibly helpful in solving minor issues that came up, and also friendly; breakfast is delicious and accommodating for vegans; bed super comfortable and facilities as well; quite good gym ; nice atmosphere: mix of friendly and high quality, but not pretentious

Plussat: Very quiet hotel rooms. Wonderful staff who were so friendly and accommodating. Neighborhood was quiet and safe with good restaurants. We had really great food in both restaurants. Beds were so comfortable. Really good value for the money. This is where I would stay if I ever make it back to Bogota.

Miinukset: Nothing

Plussat: Great location with walking distance to Park 93. Staff were friendly and accommodating. Room was clean and comfortable. Would definitely recommend.

Plussat: The bed was amazing, soooo comfy ! And really beautiful place with a lot of charm!

Plussat: Superb location in a very cool city, comfortable, friendly and decent in house restaurant.

Miinukset: Not as perfect as your average four seasons, little things like dirty wine glass, no dental kit in bathroom, broker hair dryer..

Plussat: The breakfast was wonderful and we enjoyed the variety of traditional American-style breakfast items with Colombian dishes. The location is safe and this hotel lives up to the Four Seasons level of service and attention to customer care. We traveled to Bogota to celebrate our anniversary and the hotel was kind enough to send us a complimentary bottle of Cava and chocolate dipped strawberries which my wife loved. We had an earlier flight into Bogota which arrived hours before the usual check-in time. The hotel gave us an upgrade to the executive suite for a very reasonable fee, which we appreciated since we were fatigued from the long flight from Los Angeles.

Miinukset: It wasn't the fault of the staff, but there was a marathon on the Sunday that we had to travel to the airport to catch our flight to Salento. When asked about the usual time to the airport from the hotel, the front desk told us it would take an hour to reach the Bogota airport that morning, but were not aware of the marathon that was taking place on that Sunday. It took the Uber driver closer to 2 hours to reach the airport with the greater than usual road closures for the marathon, and we missed our flight but Avianca were able to reschedule us to a later flight.

Plussat: At alway experience and service is great

Miinukset: All good

Plussat: Great

Miinukset: None

Plussat: the staff was great, the breakfast was also great.

Miinukset: the bed was so uncomfortable, I felt like I slept on a rock, never had a good night sleep. They need to do something about the bed.

Plussat: Very comfortable bed, friendly and helpful staff, awesome breakfast. Very clean and quiet, great for business

Miinukset: The safebox in the room didn't work, as if it wasn't connected. Location unless you're in the area is far (for Bogota's traffic) to go downtown

Plussat: This was our second stay at this hotel. We liked the comfort of the room and the facilities. It is in a quiet neighbourhood and not too far from the airport which is advantage considering how bad the traffic can be in Bogota. They have a gym and a spa in the basement. The pool and the jacuzzi are good for relaxation. The breakfast buffet is also good and the staff is always attentive and professional.

Miinukset: Although it's located in a quiet area, around the hotel there are not many shops or restaurants that can offer the tourist something to do. This would be the only downer in an otherwise superb stay.

Plussat: Excellent breakfast Excellent location Excellent service from all staff

Miinukset: Nothing at all I couldn’t find any item I didn’t like

Plussat: The bed was very comfortable, and the room was very quiet. The airport shuttle and the staff were quite efficient. I will certainly go back.

Miinukset: Neither the pool nor the jacuzzi was open, they were closed due to repairs and cleaning.

Plussat: Everything was perfect! The staff and the cleanliness of the rooms were impeccable

Plussat: Second stay. Can't really say anything bad. Up to the US standards with friendly staff, great breakfast, good beds, very clean.

Miinukset: Only slight negative, they said they would email my receipt (travel partner got a printout). However emailed receipt was XML, unusable. Called to get copy and they said they didn't have one since was booked thru Expedia.

Plussat: Not much about this hotel. I have stayed in many W’s and this is the worst. It is near many restaurants.

Miinukset: If your gay please note that there are better hotels in better areas of bogota which I will list below. I live in nyc and own a business in Colombia and visit 15+ times a year. I am marrying a Colombian man in July. On this trip I arrived to bogota got the holiday and to also have a hair transplant. I arrived to the hotel a few hours before my boyfriend and when he arrived I went down and kissed him and then led him up to my room. 15 minutes later I get a call saying something to the effect that security has determined I have someone unauthorized in my room just can’t be there until we visit the front desk. (You can imagine the amount of alarms I must have set off with security for them to spend 15 minutes to track down which room I went to). I visit the front desk and am told by a snotty desk man that visitors cost $50 a night unless I come back down and sign them out (as if I’m bringing some prostitute of the street) First I should point out that if I had walked in with a woman, no one would have said anything. I am 10000% positive that if this had been a woman no one would have said a word! I pointed out to the desk man that I had paid for 2 people. He had the stupidity to say I would still be charged and I could remove it later. I think he noticed my tone of voice was becoming harder. At this point I’m furious. He then said on second though he would check and went to click around on his computer. I do not remember what I said and something to the lines of stupid $&&@!?! Hotel but I signed a paper and I walked off. I should have complained to a manager. The security guard at the elevators actually laughed at us when we finally went back up. He saw us kiss when we first entered and I’m positive he caused this mess. I then had surgery and wanted to have a few friends over to see me but did not dare because i would have to go through a mess of registering each guest. I have traveled to over 30 countries and I’ve stayed in 100’s of the best hotels in this world. (Many of them W’s) I’ve been to some of the most dangerous cities in the world and never have I been so angry. I don’t care what the W’s policy is in bogota but me nor my employees will ever set foot in that hotel again! If you want a good hotel the I’ve stayed at the click clack hotel (a boutique) or jw Marriott. Both of which are closer to the best restaurants and party areas and Neither of which have ever harassed me for bringing a guest to my room!!! To top it off when I left I was told I ate a minibar chocolate bar and drank a water by the same front desk man (I did not touch the mini bar). I was not charged but I wanted to strangle him. Whoever manages this W is not well traveled because of this had happened in any other country of the world it would be ridiculous. You have security there to keep bad people out NOT TO HARASS GUESTS! I’m sure the W bogota makes a lot of money and won’t care to lose one customer but I’m never coming back!

Plussat: Good installation

Plussat: Great decor. Nice pool with jacuzzi. Great location for street markets, trendy bars and restaurants

Miinukset: The bar was very crowded when we arrive after 9 pm and they were a lot of parties which made it less welcoming for the hotel guests

Plussat: Very modern Nice and clean Helpful stuff Good location Thanks

Plussat: The staff was super sweet and accommodating at every turn. The rooms were really modern and bathrooms exceptionally clean. Also, our king bed was very comfortable!

Miinukset: The location was a little ways away from everywhere we wanted to go, however Uber is insanely cheap and we were able to get around with ease.

Plussat: Everything about this hotel was first class. I never stayed in one before because of the price, but Easter Weekend rooms were $100 U.S. per night. The service was world class. If you told them you have an ant farm and need worms they would be at your door in 5 minutes. I had a minor issue with the food from room service so they comped it and added a free Sunday brunch. It wasn't even questioned. Great class of people and as a solo gay traveler I met so many gay men it would be worth twice the price. I will be staying at W hotels whenever possible!

Plussat: Perfect welcome with a glass of sparkling wine. Jenny was very friendly with the check in. Room was really nice and liked the pool and bar alot!

Miinukset: The windows were very dirty from the outside.

Plussat: My Air Conditioning was not working. They tried to fixed first, but at the second day, they changed my room without hesitation. Very well located.

Plussat: Love the place, nice views, plenty of places to go within 10 minute walk... cant beat the breakfast or the service... not a fan of Nespresso in room, how do I identify which color represents what flavor? Beds great, TV great... Internet is very fast and easy to connect … shower and bathroom clean and nice... with SUPER towels

Miinukset: Nespresso coffee maker, unidentified pods, if you don't use at home you have no idea what flavor any are.. and no chucharone at hotel, Colombian staple for me

Miinukset: No greeting as a Gold Club Carlson member.

Plussat: Breakfast is superb!!! Rooms are spacious. Staff is great. Location is great. Meeting room are excellent. Pool is great. Chef is excellent

Miinukset: Towels are old and need renewing. Rooms are dark. They need brighter lights!

Plussat: Clean, spacious and great view of the mountain

Miinukset: Like it all

Plussat: Great facilities. Gym and spa area are outstanding. Location is outstanding.

Miinukset: Rooms can be a bit cold, but the staff will bring up a space heater.

Plussat: Friendly and courteous staff. Always there to assist guests. Just a wonderful experience. I will always stay there when I visit Bogotá.

Miinukset: Nothing

Miinukset: Todo Perfecto

Plussat: Hotel was clean

Miinukset: Around 1am someone opened the door of my hotel room, I tried calling downstairs to guest services for about an hour. I did not sleep at all. Luckily, I had the door latch on so they weren’t able to come all the way in. I was rushing to airport in morning so I didn’t get a chance to ask front desk about this but John seemed dodgy and untrustworthy. I will never stay here again. There is no reason for someone to have access to my hotel room at 1am. They didn’t knock or anything simply used a card that triggered my door to unlock.

Plussat: The breakfast was ok. The staff during breakfast excellent.

Miinukset: The service of the front desk employees. Very very poor. Very unfriendly and unhelpful.

Plussat: Variety

Miinukset: Washroom had previously used soap and open shampoo bottle in the shower.

Plussat: Easy to get to from airport. Nice restaurant and bar.

Miinukset: Not really much to do nearby walking distance.

Plussat: Rooms are clean and big! And the internet access is great!

Miinukset: I haven't had anything that didn’t like me

Miinukset: The hotel needs to replace the carpet. It looks dirty

Plussat: Really beautiful hotel, very comfortable rooms and the staff were very accommodating and helpful. The little spa upstairs is very nice and breakfast is excellent. The best I’ve had in South America - lots of options for vegetarians, fresh fruit, freshly prepared eggs as well as buffet options all extremely tasty.

Miinukset: It’s a lovely area - with some great restaurants but it is quite far away from the centre of Bogotá.

Plussat: vicinity to business partners, price, value, quality ratio, size of room

Miinukset: restaurant and bar - rooftop facilities not serviced

Plussat: Staff was always absolutely helpful and friendly. Everyone was willing to do all the best for the guest. Breakfast was great, the pool and sauna area is very nice and the rooms were quite large. Definitely a recommendation for this hotel, especially due to the great staff. The area where the hotel is located is nice as well, there are some nice restaurants and bars nearby.

Miinukset: The lights in the room and bathroom are very cold and not cozy at all. As a woman, you can't even do your make up in the bathroom because of the bad light situation.

Plussat: room and facilities, wifi good, location

Miinukset: breakfast selection very limited, rather poor

Plussat: The staff are very kind and helpful

Miinukset: We found hair on the toilet and on the bed !

Plussat: The confort

Miinukset: Good breakfast but bad juices and Quality of . Coffe could be improved, another Bad point was the room view

Plussat: Good attention during the breakfast. Normal breakfast

Miinukset: You have to pay attention to the invoice. I made a booking using the tool and the clerk tried to charge more money. I suppose that he was pretending to do this waiting for my reply. Finally I was charge the fair amount but I felt that the clerk was not honest. The room assigned was very near the entry, this did not like us, It seems that was the room that nobody wants.

Plussat: Room service - i had the best vegetable wrap of my life! Friendly and professional staff. The gym is very good, and nice and functional wellness area.

Miinukset: The restaurant design. and it was cold - and with that not inviting to have dinner there. at checkin i was only told about the room. I didn't get the info about the bar, the spa or gym.

Plussat: Every thing was perfect? Staff were helpful and breakfast was incredible

Miinukset: Nothing

Plussat: Staff was great. By far this was out best experience in Bogota. Location is perfect. There are many restaurants and shopping locations in walking distance. Would stay again and highly recommend.

Plussat: Simply excellent.

Miinukset: Nothing

Plussat: Excellent property and location, staff is amazing ! I will definitely come back!

Plussat: Excelente in all aspects, even the restaurant. I was traveling on business though but I had a great experience and will definitely stay again

Miinukset: Nothing

Plussat: This spot is a don't miss if you appreciate thoughtful intelligent interior design. We only learned after we check out this property is part of the design hotels group. Well done! Bonus, the comp breakfast is very good, roof top pool has cool vibe.

Plussat: Arrived at 5 am with an early plane from Europe. The efficient staff welcomed me and offered me to use the shower and relax room since the check in would be in the afternoon. I appreciated very much the courtesy. Breakfast great with huge variety and room wonderful! Podition perfect in a very nice and safe neighbourhood just 5 minutes walk from shopping centers and Zona T

Plussat: Great room, very helpful staff, great excellent breakfast and an awesome shower!

Miinukset: I forgot my electric toothbrush in the bathroom when I left and I was disappointed to find out when I called later that day that it was not returned to lost and found.

Plussat: Food is the only thing that should improve.

Plussat: Nice comfy bed with lovely bedding. When I checked in the initial room was making an unsatisfactory noice from the ac system. Went down to reception and Erica on the desksent a maintenance guy strait away who couldn’t repair it so she changed the room immediately and sent Brian the bell boy to move my luggage

Miinukset: The lighting system in the room was to complicated to administer especially at night

Plussat: Room was chic and stylish with great blackout blinds and comfy bed. Rooftop pool / bar had nice view. Super convenient location. Helpful staff.

Miinukset: Maybe clean the windows upstairs for better viewing?

Miinukset: AC and coffee Maler broken

Plussat: Everything, location, breakfast, dinner, staff very helpful . They even kept our suitcases in their storage for three weeks until we finished our tours around Colombia and Ecuador