Bogotá hotellit Chapinero

Miinukset: Fear location great staff.

Plussat: I will never buy from you again hotel, lack of understanding and sensitivity to the customer, two out of the three I ordered I had to cancel and had to stay another day, instead of moving the date requested an additional fee, the hotel however did so with understanding and free

Miinukset: The hotel understand and u guys not, i never get hotels from kayak again.

Plussat: It is a super nice hotel, beautiful room, clean, the staff is amazing, very nice bathroom, and everything works perfectly. Great breakfast. Highly recommended

Miinukset: I liked everything about this Hotel.

Plussat: Professional personnel. Nice room.

Miinukset: The swimmingpool etc. was under construction. This was not announced before !!!!

Plussat: Excellent room in Executive Floor with butler, breakfast, computers, happy hour and clean sheets every day! Outstanding breakfast buffet with local delicacies.

Miinukset: None.

Plussat: The breckfast

Miinukset: The taxis car are very old

Plussat: Service/Aptitude provided by Hotel staff

Plussat: The rooms are confortable, big and nice..The breakfast was excellent.

Miinukset: They supposed to have a swimming pool.. it was closed for renovation they said

Plussat: Its very fancy and comfortable.

Miinukset: it took them 5 hours to bring me an iron board

Plussat: Location was good

Miinukset: Room service

Plussat: I booked this hotel based on the reviews online and I must say this place really is the best place to stay in Bogota for business and leisure. Everything was perfect and the hotel staff makes you feel comfortable and at home.

Miinukset: 10-15% extra commission if you book hotel taxi

Plussat: Staff and service

Miinukset: Maybe too crowd because the bus station was very close.

Plussat: Concierge was friendly and helpful. The room was nice, but housekeeping could have done a better job. The shower cap box was empty (lol) and the floor didn't look like it had been cleaned very thoroughly. But, the sheets were clean and the room was overall clean and very nice. Love the location!!

Miinukset: Housekeeping prior to my arrival didn't do the best of jobs. I could tell that they didn't refresh the toiletries (shower cap box was empty, for example), and I arrived at 11:30pm, so there was plenty of time. There was construction going on while I stayed there, which I wasn't aware of beforehand, so a lot of banging. I would have negotiated the rate down had I known beforehand, as it was very disruptive. The window blinds didn't work well - I couldn't raise the 1st set to get a clear view of the outside.

Miinukset: I didn't like that when I got to the hotel they didn't know that i had paid anything. I spent the last bit of my vacation on the phone with Kayak trying to clarify the issue. I think I was charged US taxes and then also Colombian taxes because I have dual citizenship. It was a big mess.

Plussat: Overall my stay in the hotel was really good. The service was very amicable, and the staff was very willing when it came to service.

Miinukset: Beds were really stiff!! And walls very thin, you can here your neighbor snoring!! or party!!!!

Plussat: Great location, OK service, OK breakfast

Miinukset: My room smelled like smoke the first night, there was only 1 towel in my room, sink was clogged with some type of dirt and when I asked to get it fixed, no one came up, I ended up fixing it myself.

Plussat: Two night stay. First night in room at 10pm I smell a strong odor of chemicals. Go in hallway and see gas all around. Hurry to lobby to tell receptionist. He says no one has complained so what is he problem. I said come up and see for yourself. Very dangerous situation. After a heated exchange of words, he came to my floor apologized and solved problem after 20 min. Scary. There could have been an fire or a chemical leak.

Plussat: Good size rooms

Miinukset: The staff acted as if they did not want to be there. Breakfast was mediocre but we did have excellent dinner

Plussat: I really enjoyed all the cutesy/funny design touches in this hotel. The look was very modern and original throughout, and parts felt like a design/art museum. I loved the patio on my "M" room, and wish I could have spent more time there. Mi novia and I really enjoyed hamburger bar on the roof level. I had heard some locals describe the hotel as a "gay" hotel, and while I think it definitely would have special appeal to a gay couple, the crowd was mixed, weighted toward young adult, with the odd toddler or two thrown in. It's within walking distance to lots of great cafes, parks and bars, and the area is very safe at all hours of the day/night.

Miinukset: Some of the basic things were a bit lacking: For example, there was only one normal outlet in the room, which is kind of odd given the high-tech nature of the Hotel. There were also USB-A outlets, but only one worked. The iPad in the room wouldn't charge or would restart frequently (and seemed gimmicky/unnecessary). The odd layout of the rooms might throw some people, and I found myself bumping into things more than usual. Staff was a little unresponsive at times, I tried to get a cable to my room and had to ask 5 times before being told they didn't have any. Breakfast was so-so. Overall though, a very nice experience.

Plussat: Location

Miinukset: Worst thing in hospitality business is when the customer is bluntly lied at in order not to provide the service or courtesy kindly asked for...from that moment on the customer feels like a mean to earn money and not as someone who should enjoy the hospitality. Sad attitude at The Click Clack hotel statrted....rest is barely relevant. Look for another great place around

Miinukset: charged us more than the value more many services, tried to make us pay fees multiple times when they did not apply

Plussat: This is a great chic hotel with friendly staff. Many different sizes of rooms in a good location.

Miinukset: I have stayed here many times but the room service food menu is awful ... some days I want breakfast in bed or stay in my room for dinner. They have 2 restaurants in the hotel but they only serve simple room service ...this makes me rethink my future stays here.

Miinukset: Rooms get hot and no way to cool down.

Plussat: I stay here 5x a year. Good location. Friendly helpful staff, free mini bar, great rooms. I love the hotel with a few exceptions.

Miinukset: I stay here often and the room service choices here are awful. They have a full service restaurant downstairs and yet I can only order the same mini hamburger or sandwiches. I want coffee in the morning but there is no in room coffee maker. Sometimes I work from my room at lunch and it's the same bad options. Also Sometimes customers want breakfast in bed or to stay in a night and eat in their room. There are many restaurants nearby but it is a hassle. Also the concept of a do not disturb sign is foreign to this country. With my sign up I receive constant disruption. My room phone would ring 3x a day (at least) starting early asking about laundry or if I wanted my room cleaned. I have learned to unplug my phone here. I love the hotel but I really wish they would improve the room service menu. It would actually help the hotel make more money!

Plussat: Loved the interior, furniture and very comfortable bed. The lounges were beautiful and breakfast was great.

Plussat: Courtesy, willingness to accommodate, well located, cozy, would revisit if the opportunity presented itself

Miinukset: Some external traffic sounds could be distracting. Cozy means small but cute.

Plussat: The rooms are quiet even thought in Bogota that is difficult to manage. There is an exclusive disco on the top floor but we slept well. Friendly staff.

Miinukset: Check in lobby a bit chaotic, music in the 100 grams restaurant too loud.