Bogotá hotellit Usaquén

Plussat: Not much about this hotel. I have stayed in many W’s and this is the worst. It is near many restaurants.

Miinukset: If your gay please note that there are better hotels in better areas of bogota which I will list below. I live in nyc and own a business in Colombia and visit 15+ times a year. I am marrying a Colombian man in July. On this trip I arrived to bogota got the holiday and to also have a hair transplant. I arrived to the hotel a few hours before my boyfriend and when he arrived I went down and kissed him and then led him up to my room. 15 minutes later I get a call saying something to the effect that security has determined I have someone unauthorized in my room just can’t be there until we visit the front desk. (You can imagine the amount of alarms I must have set off with security for them to spend 15 minutes to track down which room I went to). I visit the front desk and am told by a snotty desk man that visitors cost $50 a night unless I come back down and sign them out (as if I’m bringing some prostitute of the street) First I should point out that if I had walked in with a woman, no one would have said anything. I am 10000% positive that if this had been a woman no one would have said a word! I pointed out to the desk man that I had paid for 2 people. He had the stupidity to say I would still be charged and I could remove it later. I think he noticed my tone of voice was becoming harder. At this point I’m furious. He then said on second though he would check and went to click around on his computer. I do not remember what I said and something to the lines of stupid $&&@!?! Hotel but I signed a paper and I walked off. I should have complained to a manager. The security guard at the elevators actually laughed at us when we finally went back up. He saw us kiss when we first entered and I’m positive he caused this mess. I then had surgery and wanted to have a few friends over to see me but did not dare because i would have to go through a mess of registering each guest. I have traveled to over 30 countries and I’ve stayed in 100’s of the best hotels in this world. (Many of them W’s) I’ve been to some of the most dangerous cities in the world and never have I been so angry. I don’t care what the W’s policy is in bogota but me nor my employees will ever set foot in that hotel again! If you want a good hotel the I’ve stayed at the click clack hotel (a boutique) or jw Marriott. Both of which are closer to the best restaurants and party areas and Neither of which have ever harassed me for bringing a guest to my room!!! To top it off when I left I was told I ate a minibar chocolate bar and drank a water by the same front desk man (I did not touch the mini bar). I was not charged but I wanted to strangle him. Whoever manages this W is not well traveled because of this had happened in any other country of the world it would be ridiculous. You have security there to keep bad people out NOT TO HARASS GUESTS! I’m sure the W bogota makes a lot of money and won’t care to lose one customer but I’m never coming back!

Miinukset: The price

Plussat: The staff was really friendly, the decor was nice

Plussat: Everything was good!! Clean, comfy and modern spaces. Furniture and decoration were awesome.

Plussat: The bar

Miinukset: Nothing

Plussat: Ayeisha from the staff went the extra mile to prepare the room for my wedding anniversary, I would like to thank her and the staff!

Plussat: Great venue, great staff, we were made to feel very welcome,(thanks Ayeisha). Food was great, atmosphere was vibrant, nice to have a smiling staff. For out-of-towners, most staff speak good English, so that helps the monoglots.

Miinukset: Swimming pool was way-too-hot, which was a shame as we were there with two kids, and we couldn't really use the pool. Was told it was in the high 30s - 37-38degC. While it is a business-first hotel, it would be great if they could create kid friendly area somewhere that allows the parents to chill with a coffee of a G&T, while the wee ones party on.

Plussat: We loved the kindness of the personnel and the cleaniness and decor of the bedroom. The breakfast was delicious and varied. The check-in and check-out process was smooth and efficient. Thank you very much for a wonderful stay!

Plussat: Everything about this hotel was first class. I never stayed in one before because of the price, but Easter Weekend rooms were $100 U.S. per night. The service was world class. If you told them you have an ant farm and need worms they would be at your door in 5 minutes. I had a minor issue with the food from room service so they comped it and added a free Sunday brunch. It wasn't even questioned. Great class of people and as a solo gay traveler I met so many gay men it would be worth twice the price. I will be staying at W hotels whenever possible!

Plussat: Perfect welcome with a glass of sparkling wine. Jenny was very friendly with the check in. Room was really nice and liked the pool and bar alot!

Miinukset: The windows were very dirty from the outside.

Plussat: Quality of employee

Plussat: a golden experience. We reminisced our wedding.

Miinukset: this place is awesome- they where fixing some water leak at the pool- that was the only issue

Plussat: The flowers.

Miinukset: My experience was not five stars.

Plussat: Pleasant staff, comfortable room, very well designed hotel

Miinukset: Hopeless non-coordination at reception with failure to deliver taxi bookings to and from airport. Bar a bit pokey, and closure of some facilities at weekend for a wedding reception

Plussat: Hotel is clean, well kept in a good locaion and the staff is helpful.

Miinukset: Beds were very unconfortable, the noise of barking dogs in the neighborhood, the voices of the employees talking laud so early in the morning (6 AM) and the lack of dark drapes in the room made for a very unconfortable and restless stay.

Miinukset: Hotel room windows are very thin (the glass). Even though the hotel provides a heater... prepare to freeze to death overnight! (room was probably in the 50s Fahrenheit overnight)

Plussat: Fast attention check in/out. Room comfortable

Miinukset: NA

Plussat: Excellent staff professional and friendly

Plussat: Breakfast as always was very good

Miinukset: Door security latch not working Blower was burnt Minibar lady wasn’t very nice

Plussat: Staff is great, manager excellent.

Miinukset: Lights, need more lights in the rooms.

Plussat: The courtyard. It had a wonderful coffee shop with nice staff.

Miinukset: Rooms were very clean but sometimes housekeeping didn’t replace the towels or refill the toilet paper or other room amenities.

Plussat: The hotel has lots of facilities and rooms, and is more cozy than the Sheratons of this world. Truly friendly staff as well, and located adjacent to a large shopping mall. Place felt like home after a few days.

Miinukset: I would have expected more staff to be able to speak English, especially in the restaurant and bar. House keeping could be improved too: I had to request twice to clean my room when it still hadn't been done late in the afternoon, and had to call to request toiletries as they hadn't provided that when cleaning. Hotel also a bit worn down, although that is a minor thing.

Plussat: Great staff. Excellent Reaturant

Miinukset: Na

Plussat: Rooms spacious and clean spotless, staff extra friendly and attentive. Breakfast exceeded our expectations and staff does above and beyond to please the guests. The location is great, in front of a big shopping mall. We definitely recommend this hotel and would go there again in the future.

Miinukset: Our stay was excellent except staff did not pay attention to small details after making up the room (missing new clean towels, not enough shampoo or conditioner, only 1 cup of coffee for a junior suite, or coffee not replenished the next day). For the rest it was excellent.

Plussat: Location and employees are nice.

Miinukset: When I checked in, they failed to tell me that the entire 3rd floor of the hotel was without air conditioning. My two night stay was very uncomfortable as the room was extremely hot. When I approached the manager about this, he said yes there is no AC and sorry you were not told and no other explanation. They were not able to change my room as the hotel was completely sold out.

Plussat: Very good breakfast. The room size and the equipments are very good too. Service is perfect.

Miinukset: No view at all in the rooms. 2 windows on a wall. What a shame for this type of hotel! The geographic situation are not very good. Far from everything.

Miinukset: old building and fascilities

Plussat: The comfortable bed

Miinukset: Gymnasium was basic but adequate

Plussat: Great room, spacious, comfortable, modern and friendly staff

Miinukset: Nothing

Plussat: Beds were comfortable

Miinukset: Dirty bathroom

Plussat: Everything was excellent.

Plussat: not much

Miinukset: i am used to enjoying the Dann Carlton medellin, and this is not even close to the same thing.....So, compared to other hotels?? not sure what to say,..but compared to Dann Carlton medellin, it was not even close

Plussat: everything was ok

Miinukset: breakfast should be more options,

Plussat: This is the hotel were I always going to stay whenever I go to Bogotá because I love it !!!

Miinukset: Location. Service, friendliness food...

Plussat: The Hotel met all our expectations for our Honey Moon. I traveled with my wife and we were treated as speciall guests. The view of the rooms and the weather was just perfect. We highly recommend the Hotel when in Bogota.

Plussat: This is the best hotel I've been at for awhile. The room exceeded anything I could ever imagine. The staff was not only friendly and genuinely invested in conversation, but went out of their way to help me and my travel buddy. I would recommend and return when I'm in Bogota.

Miinukset: Hmm probably the breakfast, but hotels aren't known for their food so it was okay.

Plussat: It's a good location, connected to a large shopping center called Santa Barbara, through which you can find yourself around nice to walk streets and shops. Rooms were clean, and beds and sheets were very comfortable.

Miinukset: Major problem for me was my shower. Didn't have hot water at all. When i ran the shower for about 20minutes, then it slightly got warmish. I could barely accept kind of warmness, i had to have cold showers all the time. Day or night did not matter. Every day i complained, they said they will take care of it. Nothing changed even slightly. The room was cold. I instantly reached for the AC, but it only had cooling option. I asked, and they gave me a stand alone, heat blower fan. During my stay, reception and various floors had a major pipe problem, that they had a lot of dripping spots from the ceilings, with buckets and towels underneath. I got one big drop in the head eventually while walking around, seemed clean water, but, you still don't want that. Only reception spoke English, nobody else did.

Plussat: The hotel is best for business customers. Its well located, service is good, but should be improved for a five stars hotel. Food at the breakfast was tasty, rooms are beautiful, spacious and comfortable. View is nice and also is quiet, what is a real advantage in noisy Bogota.

Miinukset: The hotel is in the middle of reparations. It means you see a lot of stuff regarding the reparations in the hotel. Twice I had cold water in the bath due to this reason. Personal at the hotel needs to be more attentive to customers needs. Rooms have not the option for heating and sometimes is really cold at night. I think the tips policy at the breakfast buffet should be changed, this is a complete self service facility, not a la carte menu and its inconvenient fot the hotel if people go to eat but need to give tip if there is no service to your table.

Plussat: Friendly staff and helpful reception

Miinukset: Room was not warm, no temperature control

Plussat: Location is great for people looking for a quiet location with everything within walking distance.

Miinukset: A bit dated and in need of a renovation. Our room was carpeted and it smelled like wet carpet all the time

Plussat: Great location and staff! Would go back there.

Plussat: This hotel is in a very convenient location. You have a shopping centre joined to it which has got many different shops and a supermarket. Part of this shopping centre is the most famous chain Andres Carne de Res that has got all the Colombian dishes you can imagine! Right outside there are many restaurants and bars to enjoy. The bed in this hotel is one of the most comfortable I have ever slept on, and I travel a lot! Nice modern rooms that very clean with a great view and the staff is always helpful. I will always be coming back.

Miinukset: Restaurant meals were not my favourite but there is so many restaurants to choose from around the hotel!

Plussat: The hotel was in a nice neighbourhood, just a few minutes away from restaurants and bars. My room was very sunny with a huge window and a gorgeous view. The breakfast was amazing with a lot of choice from sweet to salty and a lot of fruits. Helpful and welcoming staff, I really have nothing to complain about.

Plussat: Everything Excellent breakfast and room! Services are sweet too

Plussat: Good brekfast

Miinukset: Reception service

Plussat: The service and great attitude

Plussat: The room was great. Nice shower, bed, lots of space, perfect layout. Easy to get work done and quiet. The TV was great.

Miinukset: Air Conditioning never worked. We asked about it a couple of times. We also asked to have the room made up while we were out for 8 hours. It didn't happen. When we wanted to stay an extra night, we told the front desk and the next day they called to see when we were checking out. That said, all of it was good for Colombia. I'd still recommend the hotel.

Plussat: Simple clean property

Miinukset: The staff were rude! First told me the water was complimentary and then charged me £10 a bottle and argued with me over it. He had no manners at all!

Plussat: Comfortable beds, great staff, very pleased with our stay

Miinukset: Nothing

Plussat: Near the place i needed to be. Clean. Nice rooms.

Miinukset: I spent 2 weeks there. They ran out of green tea and arepas, even though I asked for those all the time. The water boiler in the room was odd. It had a smoked smell and i asked multiple times for it to be changed, but it was never replaced. The heat regulator of my room didnt work, and nobody was capable to help me with it. The amenities in the toilet room were not always restored once they were used.

Plussat: The hotel is very new and the room spacious and bright, provided with all amenities. Cleanness was great and breakfast quite good and various. The relationship price / quality excellent. The location is at short taxi drive to many restaurants and some attractions like parks. Definitely recommended.

Miinukset: The only thing was the hairdryer, quite old, sticky and dirty

Plussat: Clean facility. Friendly and helpful staff. Comfortable bed and modern / well decorated. Good water temperature.

Miinukset: But water pressure could be better.

Plussat: Clean, nice, welcoming

Miinukset: Not walking distance to anything

Plussat: Location

Miinukset: Breakfast

Plussat: The customer service is great, the staff is great, great buffet for breakfast and hospitality is great

Plussat: Good value! There was always someone available at the front desk who could speak English. This is a big help to foreign travelers (i.e., from the U.S.). I am not fluent in Spanish (my Colombian wife has no problem but I'm a somewhat typical American) and I found it a comfort to know I could go to the front desk with any questions. Also, there is a security guard at the front door with the doorman 24 hours a day for added comfort. The breakfast was excellent and included a large variety of food (pastries, eggs, fruit, yogurts, cereals, meats and cheeses, as well as a cook to prepare eggs to your liking). PS. Regarding english>in addition to the front desk staff, there is a business center with four or five persons working during the day who can usually help as well. They even helped me print out a document I needed.

Miinukset: A very minor negative was that the room did not have a means of making hot water for tea. My wife and I sometimes like to like to have tea during the day or in the evening. We could, however, get hot water from the kitchen staff but this is less convenient than we would have liked.

Plussat: As usual, breakfast buffet at this hotel is one of the best, excellent variety of hot and cold items, eggs to order, assorted cheese, cereal, soups and juices. Staff is always eager to help; secure location as there are a doorman, bellboy and receptionist 24/7, surroundings are safe to walk.

Miinukset: Bed could always be better, a little hard for my comfort.

Plussat: the omelette station was inconsistently manned, sometimes there was no one there for 20 minutes. Other than the fruit, which was nice and fresh, the rest of breakfast was a bit of a let down

Miinukset: bread could have been much better

Plussat: The rooms were very comfortable and the breakfast was reasonable.

Miinukset: We had a terrible time trying to get food when we checked in late. There is no drinking water provided.

Plussat: Staff are very friendly, breakfast is complete and delicious, location is very good and safe: near public transportation stops, walking distance to a market, and minutes distance in Taxi or Bus to Unicentro Mall, Centro Andino Mall, Hacienda Santa Barbara Mall, Parque de la 93, and Transmilenio. On Sundays and Holidays there is a ciclovia right at the exit of the hotel where people can bike or run for kilometres safely.

Miinukset: Washrooms are very small with little space to put toiletries, and to hang towels.

Plussat: Good stay, busy area. Room was fine,TV was placed in odd spot..not facing bed or sitting area. Staff accommodated my early departure with a sandwich night before for morning meal.

Plussat: Nothing

Miinukset: No hot water to shower for 3 days. Management lies about the property and amenities. I had to move to a different hotel and pay again! Do not recommend! Horrible experience.

Plussat: I always return to this hotel. Staff is always eager to help with any issue.

Plussat: From the driver that pick us up at the airport, mr. Gustavo Villada, the recepcionist, the cleaning crew, the waitresses, everybody in this hotel was very attentive, very polite and they made our staying in the hotel a very nice experience. Thank you very much Hotel Andes Plaza.

Plussat: The staff was extremely courteous and helpful. The complementary breakfast was excellent.

Miinukset: The only sitting chair was directly underneath the TV and the lid and toilet seat would not stay up.