Bogotá hotellit Usaquén

Plussat: The hotel is clean and new, the breakfast is OK, the personnel are making effort of presentation and making good stuff, however, it might be organic, the quality of the ingredient is not so good.

Miinukset: The roof terrace is presently under work (as of 21-24/02/2020), the breakfast is nice but food quality could be better. There are also buildings under construction around that could be noisy during work-time days.

Plussat: Quiet, mid-range hotel with everything you need for a visit to Bogota. Great breakfast. Staff are lovely and several speak some English. Great location for local bars, pubs, cafes and restaurants. Local markets on the weekend are about 10 minutes walk.

Miinukset: Nothing really

Plussat: I like the variation of the everyday breakfast❤️❤️❤️

Miinukset: ———

Plussat: Everything!! Is an awesome place

Miinukset: Nothing.. Wish We could’ve stayed longer

Plussat: Pool and kindness staff. And amazing breakfast.

Miinukset: Nice hotel but expensive.

Miinukset: The hotel keeps attempting to charge me for Sales taxes that only are applicable to Colombian residents. I have not lived in colombia for 22 years and I showed them my foreign passport. This will be my last time at this hotel for that reason

Plussat: The welcoming atmosphere. Very friendly and kind staff. For example the nice woman who took care about the fruits. It was always possible to ask for juices even for one variations of drinks and she also sliced fruits even if they werent peeled, then she took also care about that (plus, she also spoke english). I felt very special in this hotel and the service were better than I ever experienced. The whole staff were pretty fast, super polite and effecient. This is what i expect if i book a hotel in this price class. Thank you very much for that experience.

Miinukset: I didnt like that the windows in the 14.th floor were not able to open. But everything else in this hotel was amazing.

Plussat: Front desk were excellent as were most of the staff. Only complaint was the irritating practice of presenting a bill to sign for breakfast although as this had already been paid for in the room rate was actually a guise to procure a tip in my view they should stop this practice. The hotel is close to Usaquen railway station if you wish to make the Saturday trip to Zapiquira.

Miinukset: Not as close to the better restaurants in the area as we would of liked. The food in the mall was not great. Food in the hotel itself was very good.

Plussat: Breakfast is superb. Pool is superb.

Miinukset: Room was small. Curtains let sunlight in. TV broke

Plussat: I have stayed at this hotel before and fully expected the very high standard that I had experienced on the previous trip, the reason for passable comment was that I arrived late at night and had to leave at 3 am the next morning, it was check-in and check out at the same time. I managed to have a quick bite to eat in the lobby bar which as expected was excellent along with a very helpful and attentive bar person.

Miinukset: The only fault I have was when I handed my room card in the next morning at 2 am to be met with a request to pay a charge for a taxi from the airport. Having checked out at the same time as I checked in the previous night at around 8.30 pm to save time in the morning, I should have been informed about this at the time. On making the reservation I requested hotel shutter service, the booking.com page does not state that a charge would be made for this service, neither did the NH Teleport Hotel representative at the airport holding the NH hotel card state this either. The concierge at reception was adamant that the hotel does not provide this service and that i needed to pay this charge, which I politely refused as I feel I was misled. When I was dropped off at the hotel I gave quite a substantial what I thought was a tip to the driver, at no time did he state either that a charge would be raised nor did he advise me of the fare. I would advise all those who intend to book at this hotel in the future and arriving at the airport to ask in advance if the service is free as was intimated on the booking.com site or if a charge is raised and what would be the cost from the airport to the hotel. On that note, I will admit that the concierge accepted that I should not pay after showing him my booking confirmation to which he should be praised for his customer service. NH should look to amend the web booking page on booking.com

Miinukset: The first room they gave me was already occupied and not cleaned so they changed it

Miinukset: No greeting as a Gold Club Carlson member.

Plussat: The breakfast was incredible; fresh fruit and juice was amazing & so was the service. The selection of various breads was excellent!

Miinukset: One recommendation: don't put the cheese out the night before because it isn't fresh in the morning. Selection was great but the cheese wasn't fresh.

Plussat: Location and employees are nice.

Miinukset: When I checked in, they failed to tell me that the entire 3rd floor of the hotel was without air conditioning. My two night stay was very uncomfortable as the room was extremely hot. When I approached the manager about this, he said yes there is no AC and sorry you were not told and no other explanation. They were not able to change my room as the hotel was completely sold out.

Plussat: Good service. Smooth check in and check out. Convenient location.

Miinukset: Booked a triple room, they only placed 2 towels. No soap/shampoo in the shower dispenser the first morning and again the second morning even after letting the front desk know about it. There was a problem with the window the first night and the street was lound. They fixed it for the second night.

Plussat: Convenient for us, close to family, restaurants and shopping. Good value

Miinukset: A little dated , four star rather than five. No hot water first night.

Plussat: Service was always great .. And check inn was excellent even having problem with my credit card on the first night, they make it easy for me until next day when everything was back to normal with credit card. Music at the lobby during night time was amazing.

Miinukset: Everything was fantastic. so there is nothing for me to say

Plussat: It’s very clean, people are very friendly..! It was a good experience

Plussat: The design, the gym, and the pool are nice. The breakfast is just outstanding : we are frequent travelers and barely encounter such a diverse and qualitative offer in the morning. In this W, the day starts perfectly !

Miinukset: The hotel is up north when considering the common touristic attractions of Bogota, but short Uber drives overcome this point.

Plussat: Not much about this hotel. I have stayed in many W’s and this is the worst. It is near many restaurants.

Miinukset: If your gay please note that there are better hotels in better areas of bogota which I will list below. I live in nyc and own a business in Colombia and visit 15+ times a year. I am marrying a Colombian man in July. On this trip I arrived to bogota got the holiday and to also have a hair transplant. I arrived to the hotel a few hours before my boyfriend and when he arrived I went down and kissed him and then led him up to my room. 15 minutes later I get a call saying something to the effect that security has determined I have someone unauthorized in my room just can’t be there until we visit the front desk. (You can imagine the amount of alarms I must have set off with security for them to spend 15 minutes to track down which room I went to). I visit the front desk and am told by a snotty desk man that visitors cost $50 a night unless I come back down and sign them out (as if I’m bringing some prostitute of the street) First I should point out that if I had walked in with a woman, no one would have said anything. I am 10000% positive that if this had been a woman no one would have said a word! I pointed out to the desk man that I had paid for 2 people. He had the stupidity to say I would still be charged and I could remove it later. I think he noticed my tone of voice was becoming harder. At this point I’m furious. He then said on second though he would check and went to click around on his computer. I do not remember what I said and something to the lines of stupid $&&@!?! Hotel but I signed a paper and I walked off. I should have complained to a manager. The security guard at the elevators actually laughed at us when we finally went back up. He saw us kiss when we first entered and I’m positive he caused this mess. I then had surgery and wanted to have a few friends over to see me but did not dare because i would have to go through a mess of registering each guest. I have traveled to over 30 countries and I’ve stayed in 100’s of the best hotels in this world. (Many of them W’s) I’ve been to some of the most dangerous cities in the world and never have I been so angry. I don’t care what the W’s policy is in bogota but me nor my employees will ever set foot in that hotel again! If you want a good hotel the I’ve stayed at the click clack hotel (a boutique) or jw Marriott. Both of which are closer to the best restaurants and party areas and Neither of which have ever harassed me for bringing a guest to my room!!! To top it off when I left I was told I ate a minibar chocolate bar and drank a water by the same front desk man (I did not touch the mini bar). I was not charged but I wanted to strangle him. Whoever manages this W is not well traveled because of this had happened in any other country of the world it would be ridiculous. You have security there to keep bad people out NOT TO HARASS GUESTS! I’m sure the W bogota makes a lot of money and won’t care to lose one customer but I’m never coming back!

Plussat: Very nice room in an amazing hotel! the gym and the breakfast area is great. the bar and club are well organized. perfect - thanks

Miinukset: only an outdoor pool is missing

Plussat: Great decor. Nice pool with jacuzzi. Great location for street markets, trendy bars and restaurants

Miinukset: The bar was very crowded when we arrive after 9 pm and they were a lot of parties which made it less welcoming for the hotel guests

Plussat: Room & Shower

Miinukset: That breakfast wasn't included.

Plussat: The staff was super sweet and accommodating at every turn. The rooms were really modern and bathrooms exceptionally clean. Also, our king bed was very comfortable!

Miinukset: The location was a little ways away from everywhere we wanted to go, however Uber is insanely cheap and we were able to get around with ease.

Plussat: The hotel in general

Miinukset: location , lot of traffic

Plussat: Everything about this hotel was first class. I never stayed in one before because of the price, but Easter Weekend rooms were $100 U.S. per night. The service was world class. If you told them you have an ant farm and need worms they would be at your door in 5 minutes. I had a minor issue with the food from room service so they comped it and added a free Sunday brunch. It wasn't even questioned. Great class of people and as a solo gay traveler I met so many gay men it would be worth twice the price. I will be staying at W hotels whenever possible!

Plussat: Comfortable bed.

Miinukset: Bathroom layout.

Plussat: The staff was amazing. Excellent service in all parts of the hotel.

Plussat: The design of the room

Miinukset: Wifi does not working at the room. The is facing a wall.

Plussat: Service.

Miinukset: The car entrance for the drop of.

Plussat: A hotel in a safe area, lot of restaurants nearby. The front desk staffs are really helpful and polite. the doormen are very friendly too. The room is really good with a comfy bed, The housekeeping lady are really professional as well.

Miinukset: Nothing to pick up this time, I will be back again next time when I visit Bogota.

Plussat: Clean facility. Friendly and helpful staff. Comfortable bed and modern / well decorated. Good water temperature.

Miinukset: But water pressure could be better.

Miinukset: The view

Plussat: Good breakfast

Miinukset: The room was small not as expected in the photos. The bathroom is separated only for a glass wall of the rest of the room. The ventilation inexistent. The soap dispenser always was empty. The chair was crooked.

Plussat: My room was on the fifth floor and it was spacious and very quiet at night. The bed was very comfortable so getting a good night's sleep was easy. The staff were very friendly and helpful but they spoke very little English (which I don't think is much of a problem these days). Breakfast was buffet style with fruits, four hot foods, a toaster and juices, it was very good. I had meals at both lunchtime and dinner and I thought the food was good. The area the hotel is located seems to be a business district. I did find some restaurants after walking a few blocks and I felt safe out walking by myself. Overall, I think this is a very nice place to stay because getting a good night's sleep is the most important thing for me!

Miinukset: My only criticism was the time it took to check-in. While there were two people behind the desk it seemed that only one could serve me (I think one was a trainee, possibly). It was not the best experience after a long day of flying but they were very obliging and friendly which made up for it.

Plussat: the Staff tried to accomodqte my requests, giving me a different room when the first one was not up to scratch. They also did not object when I requested a refund and issued one quickly, and were generally friendly.

Miinukset: We booked a garden room. This turned out to be a basement room with no windows, and the only source of light being a lightwell through a pair of sliding doors. The ‘garden’ part was a lightwell, with the ceiling covered in grim plastic so the sky was not visible. On the floor was a square of astroturf and a chair. The room was very dark. I requested another room which they gave me. Unfortunately the hotel’s location on one of the busiest motorway intersections in Bogotá meant that there was a constant noise of traffic through the windows. Inside the hotel, there is a perfume distribution system which I found chokingly strong. I should mention I had just returned from the Amazon so was particularly attuned to natural surroundings, which the hotel did not provide. It was clean and fine if you don’t mind the above, with a general travellodge/ LED lighting vibe.

Miinukset: The windows were sealed and the bathroom was not private enough in the room

Plussat: Staff are all nice and educated. Night and lunch service is quite good and quite delicious ! Breakfast is good too

Miinukset: I’m allergic in the first room but they changed it and problem was solved. I have a good sleep. Thanks for the team. Some rooms have no windows (at least I didn’t find where to open) but the second room I found the window with fresh air. Good for who is allergic

Plussat: Location is great and was able to book the room last minute.

Miinukset: Location

Miinukset: During the check out the receptionist asked me for a bribe in order not to charge me extra for my couple. I had to give him 40.000 COP$. I only stayed at the hotel for less than 24hs, uj believable.

Plussat: Amazing service and incredible breakfast!

Miinukset: Add a pool and a jacuzzi and it would be perfect!

Plussat: Good breakfast, nice room, excellent TV channels including CNN. Reliable internet. Good places to eat and grocery stores in walking distance.

Miinukset: Gym was too small and not really useful. Visiting friends restricted after 11pm.

Plussat: The location is so near to Unicentro mall, great place. It has nice and spacious common areas. The breakfast has different options.

Miinukset: I didn't like that the staff call me before I arrive saying me that they didn't have available the room what I had chosen, I had done my booking just 5 hours ago. So, the hotel give me a really insignificant disscount for a new room with too much less confortable conditions, my election had been for a Junior suite and the hotel give me a double room. I guess that it was an estrategy from the hotel to get my booking. I acepted because it was late, I didnt have other options. About the lighting, the room didn't have any clear curtains, just dark ones, it means that we always had to close the curtains and turn on the light, even at the day.

Plussat: Great value for money

Plussat: Heating.

Miinukset: Small rooms.

Plussat: location was good, free parking

Miinukset: pics of the room were not accurate, check in was a bit slow, they didn't have my reservation in the system. overall was good.

Plussat: Powerful shower

Miinukset: Dated rooms. Small bathroom. TV remote did not function. Loud room at side of street.

Plussat: Breakfast selection was great and service staff was amazing.

Miinukset: Rooms are not sound-proof. Ask for a room on the inside, not with a view on the street.

Plussat: Good value

Plussat: The location is good - close to restaurants and pharmacy.

Miinukset: Extras in the bathroom (like a shower cap, etc.)

Plussat: Comfortable room and noticeably clean. Nevertheless, not a 5-star hotel as it doesn't offer such amenities as bathrobes nor slippers.

Miinukset: On the second night on the next room there were people working, including sawing, at 11:30 pm. I had to call the front desk to complain about the noise. The restaurant seating capacity is too small for the amount of guests served. The first time I was seated in a separate area only to be abandoned by the waiters, no coffee, no water, no flatware, no condiments, nothing. The second day I did not wait to be seated and took a "reserved" table. I was offered to be seated elsewhere but, again, the waiter never came back. A similarly "reserved" table beside mine was never occupied making me wonder about the truth behind the reservation signs.

Plussat: Hotel is clean, well kept in a good locaion and the staff is helpful.

Miinukset: Beds were very unconfortable, the noise of barking dogs in the neighborhood, the voices of the employees talking laud so early in the morning (6 AM) and the lack of dark drapes in the room made for a very unconfortable and restless stay.

Plussat: Delicious breakfast!! very comfy rooms and bed!! highly recommended

Miinukset: none

Plussat: Everyone was simply superb. Great food. An amazing room. Wonderful service. We will, most definitely, return. Natalia Torre from the restaurant was unbelievable....

Miinukset: Everyone was simply superb. Great food. Amazing room. Wonderful service. We will return again. Natalia from the restaurant was unbelievable...

Plussat: Property is nice and has a lot of space

Miinukset: The staff at the front desk and security have no knowledge of how to treat guest!!! Many mistakes were made that made the whole stay a nightmare. If it really would be a 5 star hotel they would train the people for it. Is sad to see such a nice property loosing it. We were given the wrong room at the time of check in, there was an alarm beeping for over 3 hrs in the middle of the night. And on top to make it even better while having breakfast a very rude security guy approaches us with no education whatsoever. They really have to learn!!! I do not recommend the hotel at all!!!!

Plussat: Clean beautiful nice free breakfast

Miinukset: Saw a spider in the shower