pentahotel Brussels City Centre

The hotel was beautiful. There’s no doubt about it. I loved my room. Everything was well put in places. You have airconditioning, flat-screen tv and a very nice bed. I loved the fact that there were multiple switches for different set of lights. I also ABSOLUTELY love the fact that they have a mini refrigerator, that was really useful. The bathroom was very nice as well.

The check-in was a freaking NIGHTMARE ti say the least. Their computers were so low. They couldn’t seem to find anyone’s reservations on their computer (NOTE: they said that this happens occasionally) so they asked if i could wait so that they could handle other clients check-ins while I’m sitting there hoping for my name to pop-up on their computer. And so then i had to get in line (yes, there was a long line, in fact, there is always a long line) & i had to wait yet again for half an hour until it was my turn again. And when it finally got to my turn, they finally found my name but they almost forced me to pay AGAIN even after i repeatedly told them that i already payed for my room. Long story short, i stood there for five or ten minutes longer until it finally got sorted out. But then comes my neighbors. The neighbors were very loud and you could hear them screaming all day long. What i just hated about them is that they were just yelling in the hallway and in their room all the damn time. At some point, I thought that they came back from the bar and that they got drunk but on my last morning there, they actually woke me up with the same disgusting attitude of theirs. Those early birds were yelling at like 8’ in the morning. It was unbearable. I packed my things and left earlier. There was also a whole other mess during my check-out but i just want to forget about that too. I’m never going back there. Ever again.

Nice hotel good location staff were responsive

There was a problem with the Hot water

Well located near a Metro station and in shopping area

Hotel must be close to a police station as there was a lot of noise from sirens. Breakfast wasn't included in the price and was expensive for a family of 4.

The location is excellent. Close to all transport and shopping centres as well as good restaurants. It is reasonably priced as well.

The rooms are not isolated as such is the adjoining room noise disturbing. The breakfast is of poor quality for the price.

Cheerful pleasant staff

large room.

no hot water during 1 day!

The location was excellent. We only stayed 1 night so didn't have time to really assess the hotel facilities