Carlsbad hotellia

Plussat: Everything: The employees guest services throughout the Hotel were over the top.

Plussat: The service, smell of the resort and the cleanliness

Miinukset: The resort fee didn't include spa admission.

Plussat: Professional staffs, especially Korean staff(Jenny Jang, she was very kind & lovely), nice view, excellent facility, close location.

Miinukset: Nothing

Plussat: The service was second to none.

Plussat: I really enjoyed my stay with my wife at Park Hyatt Aviara. Jenny Jang is at the reception was kind and very friendly, she was very accommodating and caring to our concerns. I would highly recommend this hotel to anyone visiting Carlsbad, CA. I had a wonderful experience staying for one night at this hotel. Again, I really appreciate it!

Miinukset: Nothing.

Miinukset: Vastly overpriced!

Miinukset: Cost of Golf for guests is too high.

Plussat: The grounds of this Hyatt are absolutely beautiful and so are the rooms.

Miinukset: I thought $40 for valet parking was a bit steep but I didn't choose this hotel because I thought it was looking for bargain basement prices.

Plussat: Quiet, relaxed atmosphere. Room appointments. on Excellent view from room! Friendly, helpful service. Balcony

Miinukset: Guitarist was was mediocre. No Dodgers on TV.

Plussat: We loved hanging out by the pool with my son, dining at the lobby lounge was easy, tasty and still very charming. Room was great , comfy bed!

Plussat: This was arguably one of the very best hotel experiences ever - after years of global travel on business and for leisure. The property is beautiful. Our suite was beautiful. Every member of staff was courteous, genuinely warm in their engagement with us and obviously well-trained. Service at every level was superb. It was expensive but worth it and it made our 13 nights memorable in a good way, standing out as the best of all hotels in our 5 week trip to California.

Miinukset: There was nothing to not like other than some of the expense for golf but then again it does not disguise its top of the market positioning

Plussat: If you value customer service- Staff will treat you like a king/queen. Three people to open the doors. Useless in my opinion. Beverage (water/coffee) offered anytime. They had live music some nights. Pianist and a guitar singer. Great fitness center and it’s open 24hours. Wish the swimming pool were open later/earlier. Wasn’t able to enjoy it. Fluffly blankets and great mattress. Pillows could be better.

Miinukset: I had requested a fridge be placed in our room a couple weeks before our weekend. The fridge wasn’t there when we checked in. However, they did put one in later that day when i mentioned it. Also, they mentioned they do a little extra for birthday celebrations. But didn’t see anything in the room. I didn’t bother ask. I was just annoyed at this point. I didn’t like their mandatory valet parking system. The wait would be unecessarily longer than it should be. And they favor the luxury cars first. A mandatory fee was added per night. For the price, i would expect free parking or self parking available at least. And shuttle service should be expanded to the beach at least, not just the outlet.

Plussat: Clean and comfortable

Miinukset: Next to the freeway, expensive

Plussat: This hotel is absolutely beautiful! It has a lively beach decor which is fitting since it is a block away from the beach. My family always stay in the family suite and its very spacious. The beds are large and so comfortable. We love the fact that this hotel has an in room DVD player and you can borrow a DVD from the front desk for no extra charge. Also, you can borrow beach chairs, beach towels, beach umbrellas, beach toys and boogie boards for no extra charge! You can bring them back all sandy and they don't even mind. As an added bonus, they offer complimentary fresh cookies and milk every night. The complimentary breakfast is also delicious. You can choose from cold cereal, toast, muffins, bagels and croissants, to eggs, bacon, hash browns and pancakes, or even oatmeal fresh fruit and multiple choices of juice, tea, coffee and hot cocoa. We also enjoy the beautiful pool, jacuzzi and ping pong table (where we tend to get a bit competitive). Every part of this hotel is always clean and updated. I have never found one thing that I dislike about this hotel, other than I always wish that our stay here was longer.

Miinukset: I would like to stay here longer than we do.

Plussat: The location was awesome for my family and I! The hotel shuttle will take you to and from Legoland, and the beach is just down the street!

Miinukset: My family and I had no issues at all.

Plussat: Most comfortable bed we have ever slept on, my husband wanted to know what kind of mattress it was. Breakfast was good with a decent variety of food choices. Staff was friendly and helpful. Location was good for freeway access. It was clean and the shower was huge.

Miinukset: Expensive.

Plussat: It was in a good location and nice interior. They had many small extras that I felt were a nice touch, like step stools, makeup mirrors, and shower caddies in the bathroom. The cookies and milk in the evening were nice, too! They had a good breakfast and the staff was very friendly and happy to help. I will stay here again.

Miinukset: Nothing.

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Beautiful property super clean great relaxing environment and wonderful decor!!!

Miinukset: Everything was awesome!

Plussat: Location to Legoland was great. The shuttle to the park was so easy and in general, all of the staff were so pleasant and eager to help. The pool and hot tub were great! And the nightly cookies was a nice touch.

Miinukset: The breakfast was so-so.

Plussat: The room was large. Good sized fridge, sink and microwave in the room. Excellent large bathroom and shower. Evening cookies and milk was a great idea and a big hit. Lots of fresh coffee available at breakfast. Two laundry rooms with wash powder and dryers were very much appreciated.

Miinukset: Needed more fresh options at breakfast, everything was a bit processed with only a small bowl of fresh fruit. The breakfast can also get crowded. The staff were not very proactive and unwilling to go the extra inch to help (except for the breakfast kitchen staff and the shuttle drivers who were amazing).

Plussat: The staff was very friendly.

Miinukset: Na

Plussat: Nice sized room and great pool area for the kids. Also loved the nightly cookies and milk.

Miinukset: The rooms could use a little bit more noise insulation. Could hear noise from other rooms and outside.

Plussat: It was right on the beach. Perfect location.

Miinukset: 90 % of the staff was amazing. Our room was only cleaned 1 in 4 nights. Also the night front desk staff was a little cold.

Plussat: Confortables bed , excellent hotel to spend a pleasant family time on The pool and the beach

Miinukset: A lot of stairs to access pool and beach

Plussat: Location was great, the staff was extremely amazing! Especially Alex that worked at check in and Sophia that worked by the pool.

Miinukset: I felt like housekeeping may have been short staffed.

Plussat: Staff was very friendly and helpfully

Miinukset: Took a while to check in as they seemed to be short staffed at the front. Attendant was very nice, just a bit overwhelmed with number of guest. Room was not as luxurious as expected but bathroom was nice.

Plussat: On the beach!

Plussat: Easy access to beach & walking distance to many restaurants & shopping..continental breakfast was great.mothing

Miinukset: Nothing that I can think of

Plussat: The customer service was excellent.

Miinukset: Our room was very dusty

Plussat: I liked the breakfast and all the seating /views.

Miinukset: The bathroom could have been cleaner. There was a lot of mold in shower

Plussat: Everything!!

Plussat: ON. THE. BEACH. Extremely helpful and friendly staff members. HUGE rooms. We were there for 3 nights. My review score is actually 11!

Plussat: Location and beach access. Loved the staff.

Miinukset: Cleanliness of the rooms. Double beds seemed smaller than other hotels supply.

Plussat: The breakfast was very nice. Good selection and well presented.

Miinukset: The beds were a little harder than I prefer and one day the housekeeping didn't replace our towels when they cleaned our room.

Plussat: Laid back, warm, friendly environment. And, the setting is great, very peaceful

Miinukset: The food could be improved.

Plussat: Staff went out of their way to write a card to my daughter and decorated it with items that they remembered from their short conversation. Really made her feel special.

Miinukset: Tv had issues That needed attention.

Plussat: Everything was perfect.

Plussat: Bed is great, there is magic dust on it

Miinukset: Not many restaurant options in place

Plussat: Everyone is friendly - they know your name! Love the lobby bar/restaurant with outdoor fire Rooms are beautiful Beds are very comfortable Bathrooms are spacious Love the L’Occitane bath products

Plussat: Proximity to my conference. Very dated decor though

Miinukset: Air conditioning unit sounded like a croaking frog and kept me up the first night. I asked them to fix it the next day and they did. The hot water was a problem...u basically had to let the sinK run for 5-8 min to get hot water. Shower ran out of hot wate

Plussat: Breakfast in the restaurant was superb

Plussat: Excellent selection of breakfast items and extremely delicious.

Miinukset: Better description of how to locate the hotel as there still exists a lot of confusion with Uber. Awfully dark at night on road leading to the hotel.

Plussat: What's not to like? This is a wonderful place to have a vacation and the location is stunningly beautiful. The staff were friendly but very professional and the facilities in the suite were top notch. The bar and restaurant were really good, again with slick, friendly service.

Miinukset: Nothing really. A minor glitch with a room preference at the beginning was resolved, expediently and efficiently, to our satisfaction. We wish we could have stayed longer.

Plussat: Very good staff

Plussat: The staff was amazing. Every encounter was a joy- truly. The property is gorgeous and location perfect.

Miinukset: Nothing

Plussat: Beautiful grounds.

Miinukset: Service was not up to the level as expected. Especially at the pool areas. I had to get up and find someone to ask for food/drinks.

Plussat: The location is great. A few mins from Legoland and conveniently located to beaches, malls, and stores. The room was big and I loved that the bedroom had a ceiling fan. The living room was big enough to fit a large dog kennel comfortably. The breakfast was great, had many choices and the fruit was great and fresh. They have a grassy area to take your pets out. Friendly staff. I would recommend this hotel to anyone.

Plussat: The staff are friendly and super helpful. My family and I loved staying here. The rooms are clean and very comfortable. When I am in town again I would definitely pick this hotel.

Plussat: Location to Legoland,breakfast. Service pool

Miinukset: No room safe

Plussat: Good location, the staff is friendly, and the rooms are spacious and clean. The free breakfast was very good.

Miinukset: Since there isn’t a full service restaurant, there aren’t any restaurants close by (if you are new to the area). It’s really just located around other hotels. There are no facilities for charging an electric vehicle. There is an outdoor outlet, but it’s located right next to a handicapped parking space. That’s a deal-breaker for us, so we won’t stay there again. There are hotels nearby that do have those stations so they really need to upgrade.

Plussat: Nice

Miinukset: Not on beach

Plussat: Girls at front desk were amazing. Rooms were nice sized and clean.

Miinukset: Parking lot being resurfaced which made parking hard.

Plussat: The complimentary breakfast and dinner with cocktails is an excellent value add. The rooms are very comfortable and much nicer than most overnight lodging where your seat choice is typically your bed.

Miinukset: Being near family attractions the hotel can be noisy with the number of families that tend to stay here because of the excellent value. For that reason, get to the complimentary meals early to avoid the rush. Also, request a room that faces the parking lot and not the pool. The pool area is well lit and very noisy at night as kids play in the pool until it closes at 10 p.m. It would be beneficial if the hotel would tell guests checking in at the time of this situation and inquiring whether they would prefer a room facing the parking lot. But, for this situation, the hotel would have rated 4 stars all around.

Plussat: The location is good for families going to Legoland.

Miinukset: The room we reserved wasn't ready at 4pm when we arrived, but not until well after 5:30pm and then shortly before 7pm the power went out for 5 1/2 hours! The front half of the parking lot was blocked off for repair. Parking was limited in the back and we had to walk far to get to our room. Dinner is only provided Monday to Thursday, so if you stay over a weekend there's no food in evenings.

Plussat: Totally comfortable, great breakfast, check-out time noon, two TVs.

Miinukset: If I could have opened windows for fresh air.

Plussat: We’ve been here before and loved the apartment like feel and free breakfast. Also the Hilton bag with snacks and water, nice touch

Miinukset: We’ve been to this hotel before, although he paid twice as much because it was comicon weekend… Even though we weren’t going to, con

Plussat: Good

Miinukset: None

Miinukset: some furniture worn/damaged

Plussat: We loved the property, very clean and comfortable rooms. It was great

Miinukset: Nothing we liked everything

Plussat: Lots gtreat spot.

Miinukset: Would not use sofa bed . Mattress was disgusting

Plussat: The kitchen and being so close to the beach

Plussat: Amazing location just a minute walk to beach. Great hot tub and pool. Amazing friendly staff with towels and beach gear free to use each day. Beautiful grounds and housekeeping.

Miinukset: Pillows too fluffy for my taste.

Miinukset: I thought some of the staff could have been friendlier.

Plussat: location amazing-there could've been a little bigger selection for breakfast but the stay was magical !!!!!!!

Miinukset: as I said a little better breakfast selection would've been nice

Plussat: We loved everything about Ocean Palms! The location was amazing and the room and grounds were beautifully maintained. The staff was very kind and accommodating. We loved borrowing beach equipment from the front desk and sitting by the fire pits at night. Our room was the deluxe studio, which wasn’t very large, but it had a very functional kitchen and a bathroom perfect for coming back from the beach. Downtown location is great, in walking distance of the beach, restaurants and small grocery store.

Miinukset: You can’t actually see the water from the majority of the rooms but for the price and the fact that you are literally 20 feet away from the beach entrance we didn’t care.

Plussat: Great location, super close to the beach and shops/restaurants. Very family friendly, clean and quiet. Staff was friendly and helpful, gave great recommendations. Would definitely stay here again!

Plussat: Great service by the staff. We had a small child above us that was training for a marathon. We spoke to the manager twice at the front office who told us they would call the party above us and handle this. After the second time of talking to the manager they actually called us (we were out for breakfast) and said that another 2 bedroom room had become available. I had to pay additional money to upgrade, but the kids loved it. Bigger bathroom, living room and kitchen. The highlight was the hot tub on the porch. Stayed 6 nights and the last 3 were the best!

Miinukset: The noise above if you are on the first floor. We understand families are vacationing and have small kids. However, I was strict with my girls and made sure they were never running or jumping if someone was below us. Now they understand why!

Plussat: The front desk personnel was exceptional in being helpful about the resort! She was willing to make sure our "stay" at Ocean Palms Resort was really nice. The rooms are bright and cheery and very clean! The grounds are beautiful! We will return!

Plussat: Location to beach and restaurants.

Miinukset: Said it included breakfast but actually not a breakfast.

Plussat: Location and pleasant staff.

Miinukset: Would suggest the resort offer donuts and muffins in the morning for those who don't eat breakfast.

Plussat: Love the rooms, bed comfort , room was so clean and fresh and the breakfast options were amazing!

Plussat: The staff was helpful.

Plussat: Bed was comfortable and nice pool area with nice view of the mountain side

Miinukset: The rooms are small and the bathroom door opens the wrong way. The walls are thin and the guests in the next room played their music so loud all night and kept us up. Also the staff was rude when I checked out.

Plussat: I was able to check in a little earlier and loved the late checkout at 12:00. The breakfast was excellent. The parking was was great.

Miinukset: The 3rd floor elevator light was broken, had to call the front desk to get an elevator up to the 3rd floor.

Plussat: Everything. Staff was great. Breakfast yummy. Bed super comfortable.

Miinukset: The weather.

Plussat: Great & convenient location. Lots of choices on breakfast buffet. Clean room & bathroom.

Plussat: Very clean and comfortable.

Miinukset: No.

Plussat: Location

Miinukset: Drunk guests. Guests service lacked on being helpful.

Plussat: Front desk person on day of check out (1 night stay) was exceptionally gracious and helpful. No internet code was given at check-in which she corrected.

Plussat: location

Miinukset: flooding in the bathroom, stand shower doesn't drain, inform the front desk, only things they do just bring us extra towers.

Plussat: The cleanliness and the staff was very helpful.

Miinukset: Besides price but it's what they run there.

Miinukset: they had a horrible sewing leak smell

Plussat: Location was amazing. Loved they provided beach towels and had lot of events. Great for kids.

Miinukset: We had a door which connected to another room and the sound really traveled to our room.

Plussat: Property

Plussat: OKAY

Miinukset: Fruit was excellent - pastries were tough not flakey - you need to serve breakfast daily with a larger selection for those who are hotel guests.

Plussat: Beach cabana with boogey boards, chairs, and umbrellas. Nice gym. Location walking distance to many restaurants, shops, train and beach. Staff was diligent about cleaning common spaces such as outdoor furniture pillows.

Miinukset: Room was pricey at >$300 a night for a first floor double queen facing a wall. Pool was too small for size of resort and water got visibly dirty/discolored with so many people using it.

Plussat: Lovely location, staff were unfailingly friendly

Plussat: Cleanliness, quiet rooms, location and the housekeeping staff.

Miinukset: I understand that front desk employee's should be professional but friendly and kind smiles would help.

Plussat: Amazing location

Plussat: Location, (walk to everything) walk to beach, clean. Staff is wonderful. Daily activities (bingo, massage, ceramics, yoga, etc.)

Miinukset: The only thing is the construction. Jackhammers at 9am! We were warned; I just thought my family would be up by then, and they weren't. But it is necessary, and is being done well; this is a timeshare condo resort (mostly, except for the "hotel" rooms) and the construction is repair/upgrading the resort.

Plussat: Location was great. Very friendly. Clean.

Miinukset: Room was right next to elevator too loud.

Plussat: The staff was very friendly and helpful: the cleaning crew to the clerks at the front desk. The beds were very comfy and the restrooms were nice. I liked that there was an ADULT ONLY whirl pool. I loved all the amenities available at NO EXTRA COST: beach chairs, umbrella, bikes and how they were accessible at the beach so I didn’t have to carry them all the way up or down from the Inn. I also enjoyed the fire pits in the evenings!!

Miinukset: I didn’t like my walk to the inn from the parking. My path from the parking to the Inn was very unattractive. I didn’t like that on the website it says complimentary breakfast and it doesn’t say that it’s only served and available on a couple of days. I also didn’t like that on the website it said the Inn had a bar. Nope!! I didn’t see a bartender serving drinks at any time during my stay. I didn’t like that I was not able to reserve and know for certain If I was gonna be able to have a microwave. It would have helped me plan for some microwave meals, and thus save on $ and time. I really didn’t like how the pool was full of sand and dirty late in the afternoon. I wanted to swim in the latter part of the day, but the pool was yucky. If it’s gonna b open until 10 or 11 pm it should be cleaned intermittently so those that didn’t enjoy it during the day can do so in the evening hours.

Plussat: The location in the middle of Carlsbad is perfect.

Miinukset: I would have liked a room with a balcony.

Plussat: Location

Miinukset: Price too much. No microwave no continental breakfast, not real clean, front desk iffy, sliding door lock was some funky added on lock because the door lock was broken

Plussat: The lake was pretty

Miinukset: Pool hours (9 am to 9 pm) were not convenient. There were no tables anywhere on the property to play cards or board games except for the pool area which was always locked in the early morning.

Plussat: Cute quiet area in the middle of town. Amazing staff

Plussat: The concept of the hotel was very cute. The lake was pretty

Miinukset: Check in was a disaster. The staff did not seem interested or engaging at all. The messed up my sisters registration by charging her card with my room. The girl needed assistance with voiding the transaction and re-running my sisters card on the correct room, which took approx. 30 minutes to do. My other sister was checked into a storage closet room for some unbelievable reason. When I checked in after my two sisters they could not reprint the reservation summary that you sign for incidentals, etc. so I did not sign anything. when I did get my room I had to ask for my room keys and if there was anything they needed to tell me about check in and check out, Wifi, etc.. The customer service just was not there in my opinion. Once in the room there was a musty smell that we could not get past. The carpet was dirty and had spots on it. The bed was comfortable and the shower was clean, which is a huge win. I was there with 5 others and wanted to play a board game outside by the pool in the morning at around 7am. Unfortunately, the pool area is closed and did not open until 9am. We walked the grounds to try to find a table outside that we could sit at and play a game while drinking our morning coffee but this was impossible to find. We got home from the beach and dinner and went to go to the pool area to swim as we saw several people swimming. We found a table and started to get in the pool but were told that we had to leave because the pool was closed at 9am. Again the pool was closed! Very disappointed in the hours of the pool especially because it is summer in California. The pool area was trashed by partiers from the day and there were chairs that were flipped over and tons of trash around. We sat in the pool area for about 15 minutes prior to being told that it was closed and did not see anyone from the hotel straightening up the area. This property has potential but has missed out on the little items that make a property wonderful.

Plussat: Location , views, activities

Plussat: Beautiful resort. Clean and available parking. Safe environment, I slept very well no early noise even though lake was outside my balcony.

Miinukset: Not enough washcloths there was one washcloth,very minor but annoying to a mother whose kid used the one washcloth in bathroom.

Plussat: We were visiting family who live nearby so the location was excellent. The two pools were great! Staff were very nice and took care of any issues that arose. The beds are very comfortable and the bathroom showers are great

Miinukset: We had to move our room twice the first night we arrived due to a small bug issue. The housekeeping staff did not adequately clean our bathroom or replace some towels a few times but it was nothing serious. The pool can get very busy, especially on the weekend and towels can be scarce. That being said, I would definitely stay here again

Plussat: The lakeside view.

Miinukset: A little over priced.

Plussat: Loved everything about this place and will definitely be back! What a gem!

Plussat: Location great, amenities great, the kids love the s’mores! The room was spacious and clean other than the carpet.

Miinukset: The carpet in the room was really dirty and had a lot of stains.

Plussat: We were under the impression breakfast was included. Disappointed to learn it was not.

Miinukset: Our room had several things that needed attention. 1. The window and window coverings 2. The large (and very heavy) sliding door to the bathroom did not function at all. It was off the track in a way that we could not get it fixed. No privacy which was very inconvenient since we were staying there with our grandson. 3. It just appeared that many things were in need of a little TLC

Plussat: Lovely place and space. Very relaxing and peaceful. Great value.

Plussat: I liked the location ok. It was quiet and relaxing area

Miinukset: Our room was completely differnt than what we booked. Instead of a king bed, there were two full size beds. And instead of a lake view, we got a view of their parking lot. They refused to provide compensatio for there mistake. The Manager was very rude.

Plussat: Location. Large rooms. Nice amenities.

Miinukset: Cockroaches in bathrooms by pool area. Should provide easier access to beach towels.

Miinukset: The property overall is quite noisy from the inside guest traffic not outside street traffic. Whenever closeby guests move around, take showers or walk outside the rooms, we heard pretty much everything. It seems the property us quite old and does not have guest noise cancellation of any form. Thank you.

Plussat: Hotel is right across the street from the beach and within walking distance of shops and restaurants

Miinukset: The room was too small for two adults and two kids

Plussat: Location

Miinukset: No

Plussat: The property was a perfect location. The rooms were comfortable and a good size.

Plussat: The location across the street from the beach, near Carlsbad Village, and Legoland was great. Nice size rooms. The Rec room, in-room DVD players, and DVD library are great for families. Free parking, wifi, and breakfast.

Miinukset: Tub and shower tile a little dated. The beds and bedding were not as comfortable as other hotels.

Plussat: Pretty much everything

Miinukset: Breakfast could have had more options

Plussat: central location almost at the beach, nice town with good restaurants

Miinukset: No value for money (far too expensive), no clean room with lack of space, dark and noisy and no good breakfast

Plussat: We stay at Tamarak every chance we get. Love everything about it, including the perfect location. Please dont change a thing.

Miinukset: Maybe just update the movies in the rec room.

Plussat: The friendly staff, clean common areas, welcoming lobby, safe, secure parking and the location was unbeatable. Right across from the beach and within walking distance to the heart of Carlsbad Village. The room was on the smaller side but very nicely decorated and comfortable

Miinukset: The breakfast area could use a little updating and a wider selection of items. But they do make waffles for you!

Plussat: Really nice view and location. Also very clean.

Miinukset: For the price I paid I was really hoping better on the complementary breakfast

Plussat: Beautiful view and convenient! Staff very friendly and accomodating.

Plussat: Its near legoland

Miinukset: Just the bathroom...

Plussat: The room

Miinukset: They overcharged my dad big time on his incedental hold. Like his whole budget for vacation

Plussat: I love the breakfast.

Miinukset: Didnt really like the fountain drinks. They were all watered down.

Plussat: Breakfast was good, and beds where comfortable.

Miinukset: Not sure who was at fault, booking.com or Staybridge, but I reserved a queen suite with two queen beds a a pull out sofa bed for my wife and three children. Staybridge states that they have a king suite for us reserved. It only has a king bed and a pull out sofa bed. Not enough beds for all of us. They had no queen suits available. They had to provide a roll away bed. Shower had some mold on the tile, double door to bedroom didn’t closed all the way, and top dresser drawer in bedroom stayed open all the way and wouldn’t stay closed.

Plussat: Everything about this place is perfect in town for my sons bday called to confirm an early check in the girl in the front desk was very professional and helpful. Even offered to set up a little birthday basket for my son. The facility Is new, pool was perfect and basketball court was great for us. Breakfast was delish! All in all best hotel in carlsbad.

Plussat: Food was amazing staff was friendly Legoland and everything we came for was near by we made friends with another family staying in the building behind us I think it’s the holiday in we ended up meeting every evening at the pool all the way tell 10pm kids had a blast

Miinukset: House keeping didn’t seem to happy

Plussat: Great breakfast. Clean room. Nice location.

Miinukset: Hard to get towels for the pool.

Plussat: Staff is super kind.

Miinukset: T-Mobile doesn’t work well in the hills and WiFi was subpar.

Plussat: Breakfast-Pool-Staff- Social Hpur

Miinukset: Nothing

Plussat: Friendly staff Clean & tidy everywhere Restaurant on-site great meals & staff especially Patti

Miinukset: Clearing & wiping of tables in breakfast rush often not done soon enough having to clear ourselves

Plussat: It had just what I needed

Miinukset: My room was located in the back that had no handicap access for mymother

Plussat: Hot tub and pool were nice.

Miinukset: Breakfast was the same every day, but it was adequate. It was the standard hotel breakfast.

Plussat: We enjoyed out stay at this property. Staff was friendly and efficient. Room was clean and comfortable which is very important to me. We ate at the restaurant and it was very good.

Miinukset: This is a very small detail, but represents comfort to me. While the property was remodeled recently and beautiful there were some details that bothered me. The doors to the rooms where scuffed and tacky looking. So it looks like they didn't replace the doors. The hook on the bathroom door was gone and the base was still there. Like I said small details, but important to me.

Plussat: Literally everything! From the concierge assisting me in locating the best local restaurant, to the mini golf course that my kids enjoyed very much!

Miinukset: An additional fee was charged to my bank account, but was quickly reversed by staff.

Plussat: Clean. Little bit of carpet in the room rather than all carpet. Pool was great. Even though it's in a commercial area there is lots of eat and a grocery store right by.

Plussat: Great service in the restaurant. Waitstaff was very attentive, quick and helpful.

Miinukset: Higher water pressure, but it was typical of newer waterwise hotels.

Plussat: Room was large and nice

Miinukset: In an office park with nothing to do or see around it

Plussat: Great Location

Miinukset: Security-someone had key to the room and took an iPhone charger. Very large. There were teams of high school soccer teams staying. Cheaply remodeled but ok for the price.

Plussat: The complimentary washer and dryer

Miinukset: Nope great hotel

Plussat: The cleanliness, all that their is to do to keep us entertained.

Miinukset: You could hear people walking around on the floor upstairs and the ceiling would creak

Plussat: The staff was amazing and the hotel was so nice. It was clean and had so many activities. The hotel restaurant was also really good! I will be staying here again!

Plussat: It was clean and had great facilities around the hotel.

Miinukset: Dining was very basic. Disappointing as the location is far from the centre of Carlsbad and not near many restaurants.

Plussat: The food at the restaurant was excellent!

Plussat: friendley staff

Plussat: Beautiful property, very well kept. Amazing landscaping. Raj at the front desk was great.

Miinukset: Food very expensive for the quality it had. Food was ok yet very pricey. Nothing special. Waiter in the restaurant was not good, not attentive, we had to always look for him, he seemed annoyed by our questions. Forgot his name but I know he was Mexican as we asked him where he was from. We just wanted to look around at the Edge pool with our baby and got kicked out immediately, they did not even let us look around

Plussat: Was very clean and spacious. The food was very good. Bed was comfortable.

Miinukset: Phones in room didn't work. The iron ruined my shirt and staff was indifferent. The service was poor especially for a $500/night room.

Plussat: The grounds were amazing and well kept

Miinukset: The rooms were good but a little dated.

Plussat: The pool area and various hot tubs were great. My kids did not come with, but looked like they had a great setup for the kids. I did not get a chance to golf, but having the golf course on site is awesome.

Miinukset: The facility was a bit spread out, so getting to the various places, especially with luggage, was a bit complex at times. Would have been nice to have been located a bit closer to our conference. Also would have been nice if the resort had a shuttle or two that went to downtown Carlsbad or the Ocean, etc.

Plussat: Everything. The spa the view the room. It was a grear stay.

Miinukset: Nothing

Plussat: The pools, staff, and evening band were excellent.

Miinukset: The toilet was leaking. I called earlier about toilet issues and they sent somebody up to fix it. Later in the evening I noticed that it was leaking because my pants were wet.

Plussat: Next time we pay that amount for a hotel room we would hope it not look and feel like a guest room in grandmothers home. Rooms are dated in furnishing, appearance, etc. they have used the old Spanish look as a crutch to not renovate and freshen up the facilities. Our stay at the Avirara was much more enjoyable And the accommodations and staff were exquisite. We will definitely stay there next time. The Omni was an “Omni” level disappointment.

Miinukset: Rooms needing update Spa staff was unwilling to allow for a day pass used on a Sunday even though my wife was going to get a massage and I was just going to use the Facilities. Bathroom shower grout Appeared visibly dirty. The bathroom had a musty smell about it as well.

Miinukset: Too crowded. Especially the pool area. Could not find seats for hours. Too expensive for what you get.

Plussat: beautiful grounds, amazing amenities, gym is 1000x better than the photos show.

Miinukset: my impression is that it isn't worth it unless you are staying in the top-tier room. Ours was a standard room... long, far walk from all amenities and parking, basic room features that could use updating, weird bathroom/toilet/shower setup doesn't give any privacy, and TV was not operable 2 or the 3 nights we were there.

Plussat: Staff was great, food was great, golf course was in wonderful shape, staff there was great too.

Miinukset: Our room, 802, smelled musty. We had to continuously sign back on to the free internet and sometimes it would take a half dozen attempts.

Plussat: The outside of the Resort is well kept and staff are friendly.

Miinukset: The rooms were small for the price and the beds were very uncomfortable. We were on the second floor and we could here everything the people above use were doing. I called the front desk to change our room (since we still had one more night) because we couldn’t sleep, they said all the could do was send security to request them to keep the noise down. Which didn’t happen.

Plussat: Restaurant had great good and the views were beautiful.

Miinukset: Updated room decor.

Plussat: Good breakfast. Great location. Friendly staff.

Miinukset: Room was a little cramped with myself, my wife and three kids in it. But we made it work.

Miinukset: The hotel was with no electricity for about 6 hrs our last day there. DARK !! I was expecting management to give an incentive to everyone! At least a discount to come back in the future! That disappointed me.!

Plussat: Rooms were fine. Food was good

Miinukset: Chairs in dining area need recovering,hair dryers need updating...one speed too hot! Paint, on bathroom door, room 332,was peeling off.

Plussat: Staff was friendly

Miinukset: Room was incredibly small, location was not ideal, pool was gross

Plussat: Nice room, friendly staff. A great place to stay after a long day at Legoland.

Plussat: The employees were awesome, especially the gentleman that checked me in. He was awesome. Food was good and the kitchen area was smaller than other Hamptons but well stocked. Kitchen staff was very helpful. We used the pool and jacuzzi every night and the kids loved it. The hot tub was refreshing after a long day at Legoland. We would definitely stay again.

Miinukset: The view over the storage facility wasn't great. Parking was limited and one night I had to park at the hotel next door and walk a ways to get to the Hampton.

Plussat: Great staff

Plussat: The staff were friendly and helpful with directions for shopping. Several options for breakfast.

Miinukset: The hotel is situated next to another hotel so, the parking is limited and we were not able to park in the same lot as our hotel for both nights of our stay. The hotel was fully booked so the breakfast area was very busy - limited seating.

Plussat: There is daily complementary breakfast and there are great choices. Not the typical continental. It wasn't great.

Miinukset: During reservations, I asked for two king beds, which they do not have.

Plussat: Staff, room and breakfast was amazing.

Miinukset: Our view of the storage facility

Plussat: Great room for the value

Miinukset: This had nothing to do with the hotel. We got guest with kids on the upper level that were jumping, stomping, running, slamming doors and screaming at early time. But since we had to get up early and leave I didn't notify the front desk

Plussat: Prompt service. I had an issue with the toilets and night perfume quickly. I needed a rollaway bed was delivered immediately.

Miinukset: It was nothing I didn't like. Touching was tight but you can't help that when you're trying to get guest in all in the same area adjacent to another hotel. If anything, I think the breakfast buffet wasn't plentiful. I generally stay at Hampton in other areas and I noticed the breakfast can either I have a large variety or Nothing at All. Still thankful for breakfast.

Plussat: It is so close to the village and the ocean!

Miinukset: Extremely quiet for being on a major roadway.

Plussat: Great location and good breakfast

Plussat: Great location

Miinukset: Tight parking situation

Plussat: Super comfy bed. Clean room. Great staff! Perfect location

Plussat: The breakfast was fine. The floor in front of the sink was sticky with hairspray and in need of a thorough mopping.

Miinukset: Like most Best Wester Plus hotels I have stayed in, the facilities are well worn. In particular, the air conditioning unit had loose parts which rattled whenever the compressor came on.

Plussat: The beach is literally across the street and walking distance to great restaurants. Not far from San Diego airport.

Miinukset: Room a little stall smelling. Probably the carpet. Breakfast was not as good as other BW’s I have been to. Had a maintenance issue that sat all night because no one was called after hours. Manager did apologize and compensate for the inconvenience.

Plussat: sijainti pikkukaupungissa ja aamiainen

Miinukset: hotellin reception oli aika piilossa

Plussat: Beautiful view & so close to the beach.

Plussat: There are good points for this hotel and negative too. The location was great, just had to cross the street to go to the beach, and an easy walk to town. Breakfast was good and loved eating outside looking at the ocean. Front office staff was very helpful. You also get to borrow beach chairs, umbrellas and boogie boards, that was a big hit for me.

Miinukset: The king room with the sofa bed was dark, it was like being in a cave. They had an extra small room with a closet and dresser that was a waste of space( better use would be to put a twin bed in there or bunk beds). The sofa bed was terrible!! The room just needs to be updated. The rooms weren't cleaned until 5pm each day, we usually had to find someone and then wait for the room to be cleaned. The pool is small and has no room to sit around it . The kids still enjoyed playing in it.

Plussat: The location was amazing. Ihope the hotel recognizes the staff that helps with the breakfast, they truly go above and beyond. I like how the carports have easy access.

Miinukset: We called for clean towels, it was day 3 and nobody had come by yet, they said they can't take the dirty ones, just drop off new ones. They didn't. The next evening they finally came by and cleaned. Or fridge was so broken that the freezer was just a block of ice hanging on the only screw left. Our cold food wasn't cold in about 4 hours and we told them we had to throw all the food away. Asked what to do, the man from the front desk offered no help with the fridge, just told me I was allowed to put the bad food outside to be picked up. Coffee in the lounge is far too hot, be careful of that. The AC sounded like it was going to break and any second. And on the morning of departure, housekeeping finally showed up early and said, "oh we thought you left. " Felt very unwelcome. This hotel seems to succeed only due to location and free breakfast.

Plussat: Best location ever. Marvelous patio facing the ocean.

Miinukset: Air conditioner was very noisy.

Plussat: The staff went above and beyond to support my mom with disabilities. Thank you so much for an outstanding birthday for me.

Plussat: The hotel is central to many things so that is convinent.

Miinukset: Hotel check in was 4pm but when we arrived at 530p, our room was still not available. We were not able to get a room until after 6p, and it was not the room we booked.

Plussat: Location to legoland

Miinukset: No

Miinukset: Found a room for a great deal! Very clean and we loved the heated pool! We had a nice time staying there and very close walk to legoland.

Plussat: The front desk staff was superb. I booked two rooms. She accommodated our bed requests and crib request and gave us adjoining rooms. My grandson mentioned it is his birthday so she gave him and his sister a voucher for free ice cream.

Miinukset: No

Plussat: Every single thing about this spot was amazing. The staff is so sweet and so helpful. Pool area is beautiful. Breakfast is great, too. The rooms are so clean! I love the balcony area, too. You won’t regret staying here once. I’ll be back for sure if I’m ever around.

Plussat: Location, cleanliness

Miinukset: So many kids, definitely fir families not couples

Plussat: Best hotel we have stayed at. Very clean and modern. Food was amazing. Fitness center had lots of equipment.

Plussat: Very clean, loved the pool area for our toddler, enjoyed the fire pit with Smores and the movie night. Will definitely be returning!

Plussat: This hotel is in a great location, walking distance to Legoland. It is also very kid friendly and the staff was great. Would recommend staying here if you are a family gong to Legoland.

Miinukset: The Wifi was not great. We had trouble with it being slow the whole time, but not a deal breaker for us.

Miinukset: Bed and pillows terribly hard and uncomfortable

Plussat: Great staff, perfect location if going to Legoland (less than a five minute walk and a private entrance to the park), beautiful heated pool with water slide, modern hotel.

Plussat: Brand new, spacious, resort-like experience. Great pool and spa facilities w/ outdoor restaurant and bar.

Plussat: The breakfast was excellent and the family room was spacious. And also easy acces to legoland and other placse that we went to.

Miinukset: we can hear the people above us the loud footsteps especially at bed time

Plussat: The Staff - very friendly. Best 3 star hotel I have ever been, maybe becuase, it was in Cali...lol

Miinukset: Not really...thank you

Plussat: The room was clean everyone was very nice and friendly to me and my family

Miinukset: Nothing at all everything was perfect..... But for breakfast a lot of people don't eat pork which is me we would love if you would have Turkey or beef sausage for those who don't eat pork

Plussat: The decor of the rooms is contemporary and useful, and the staff is very friendly and accommodating. The free buffet breakfast was consistently good and plentiful.

Miinukset: One the surface the rooms seemed clean. But some of the kitchen dishes and utensils were dirty, Under the tables and inside drawers where I put my clothes were dusty. The room needed a deep cleaning, perhaps the housekeeper had a bad day that day.

Plussat: Room (furniture, decor, and kitchen) was more updated than photos posted online, so that was a pleasant surprise. Basic kitchen supplies were provided. Room was clean. Bedding was white and looked well maintained and clean. Staff provided a great list of nearby restaurants and grocery stores (with distance and addresses)- very helpful. Breakfast was good with lots of options...including Nutella. :) Also, love the free parking.

Miinukset: My only complaint was the noise from other rooms using the faucets or showers. It was pretty loud when using our own faucet, so I could imagine it's the same for others around. But when you're lying in the bed at night...use of the plumbing along with the occasional stomping/banging noise broke the silence.

Plussat: Love the flexibility of TV which can be turned to different direction. Also, lots of programs that available includes Netflix. Bed is super comfy and room are extremely spacious . The hot temperature Jacuzzi is an added value for the winter time

Miinukset: Repeated breakfast and the variety is too small. If there is any free shuttle to town would be good.

Plussat: Queen bed was very confortable. Prompt service when I requested extra blanket and sheets. Friendly staff.

Miinukset: The sofa bed was very uncomfortable. The refrigerator in the room made a lot of noise. We thought someone was trying to get into the room. kept us up at night. Had to disconnect

Plussat: the breakfast was excellent

Miinukset: overall cleanliness, aeshetics lighting was poor in the room; especially the bathroom

Plussat: Everything, spacious 2 bedroom, 3 TV’s, Full Kitchen, delicious breakfast.

Plussat: Near legoland .

Plussat: Everything else. I didn't get to use the pool but when I checked in they said it was heated to 82 degrees and hot tub to 102 degrees.

Miinukset: The seating area for breakfast was small. There was outside seating but it rained the night before so it was all wet. Far from stores.

Plussat: Breakfast is a plus and how they have a Bbq grill area and lounge area by the pool is a plus!!

Miinukset: The closet racks were SUPER DUSTY and the molding in the floor and around the room was coming off and a rusty color stain dripping from the bathroom wall railing on the tiles!

Plussat: Proximity to the beach, and the landscape

Miinukset: The room was not clean, we asked that one of the beds get new bedding and they just re-made the bed. Also, some of the furniture was very worn and needed to be replaced. The staff when we went down for dinner ignored us and we had to get them twice. Dinner was just ok.

Plussat: Big rooms, nice lobby and bar

Plussat: The beautiful flowers all over the place

Miinukset: All the campers blocking the beautiful view of the ocen

Plussat: Exceptional service from hotel employee at front desk!

Plussat: Clean and friendly staff

Plussat: Nothing special

Miinukset: NOT a 4.5 star hotel!! Pool did not have any towels. Poolside food service only available on weekends. Ordered take-out from restaurant and they forgot order. If you are staying on a weekday, its a 3 star hotel. Nothing fancy here. Stay away.

Plussat: I would of loved a better view like the ocean.

Miinukset: I have the street view.

Plussat: I booked a room that stated “King Room with Bath Tub”, and we got a room with no bath tub at all! I spoke to the reception manager and she said that the pictures on booking.com were not their hotel’s pictures! Very misleading!

Miinukset: Very misleading information online. The staff were okay, but not very friendly.

Plussat: It was difficult to swim with all the children. There should be a division so that adults there on vacation don’t have to put up with literally a pool full of unruly children! It is a beautiful location! We didn’t get to enjoy the pool.

Miinukset: Sorry up top!

Plussat: My room was nice and the hotel resort was beautiful

Miinukset: The location of the resort was not near a beach that we could enjoy. The beach across the street was rocky and not really accessible . Had to drive to find a nicer place that we could enjoy.

Plussat: Cape Rey is a secret well kept hidden... the property is across the beach with balcony views of the sunset. A shuttle service to the beach and Legoland, Hampton style deco and ambience which makes your stay relaxing and tranquil.

Miinukset: Nothing

Plussat: The staff was very friendly and the room was beautiful! My children loved the pool and the view!

Miinukset: Didnt understand why parking fee was extra, it should come included for the stay

Plussat: The room was a one bedroom with a full kitchen right across from a fantastic pool! VERY clean! If you are going to Legoland they have a private entrance to the park.

Plussat: Excellent bed Good service Great exercise room Nice pool area

Miinukset: Can’t think of anything

Plussat: Your staff is very helpful. I arrived late around 10:30 and was greeted by Andrew Amezcua at the reception. Andrew was very helpful and polite and my checking was very easy. He helped me find my room on the resort. The room itself was great with a nice view. Overall a great stay, would love to visit again.

Miinukset: Most hotel rooms have complimentary bottle(s) of water, I'd have liked if my room had one too, especially because I was checking in late. Apart from that there was nothing that I didn't like.

Plussat: We like the hotel overall. We've stayed two times in this hotel to go to Legoland. Also, the outlet mall is just across the street, and several nice restaurants next to it. The hotel has been clean always. But one can notice the buildings have some mileage, but that's inevitable with any property. Good for the value!

Plussat: Ok if you are going to Legoland or some shopping at the senter across the road. Comfy beds.

Miinukset: Breakfast was poor. Crowded in the breakfast-room. The price for the room was to high. Very small pool.

Plussat: The pool & spa were amazing, my kids loved it! The breakfast & free shuttle to legoland were a major plus!

Plussat: Close to everything.

Plussat: Clean and comfortable room. We also enjoyed the swimming pool. Close to highway, outlet mall, and restaurants. Very convenient location.

Miinukset: Breakfast ended at 9:30 and the staff started to clean up 15 min prior. I see a lot of disgruntled late risers left with empty stomach in the morning.

Plussat: The location was perfect for us, near our families homes, which we were visiting for Christmas. Liked being across from the outlets. It had free internet, which is always nice. The rooms have attached patios with chairs and the scene was lovely.

Miinukset: The free breakfast was poor quality.

Miinukset: Room no pool view not clean noisy air conditioning put next to stairs very noisy.

Plussat: Great location every thing is close and very convenient

Plussat: Nice staff ease to shopping and to eat

Miinukset: No water pressure or hot water in sink or shower

Plussat: Balcony over looking “garden”. Breakfast. Location.

Miinukset: Room was sparsely furnished. Asked for a chair as they pictured online in the room photos. Having said that, one manager hand delivered a chair to the room. Very much appreciated.

Plussat: American breakfast with juices and coffee however was good to taste.

Miinukset: Nice clean rooms and good atmosphere.

Plussat: Everyone was friendly Great breakfast We appreciate the shuttle they offered