Casablanca hotellit lähellä United Nations Square

Plussat: Nice upgraded suite

Miinukset: The concierge teams steers you to their drivers for taxis who are charging over 300% of the going rate They charged us for things we never had, like drinking at the bar (we don't drink alcohol so it's impossible) They informed us that breakfast was included and then charged us for it and said oh, it wasn't included at the end

Plussat: Special thanks to Guest relations manager Ms. Hafsa. She was with us during all our stay helping us with everything, making special surprises for our honeymoon and many other things! Big thanks!

Plussat: Excellent service and staff

Plussat: Reception and restaurant staffs are pro. Bellboy Muhammed also so kind and helpfully

Miinukset: Location is constrıction area too many build up

Plussat: The hotel is modern up to date

Miinukset: Terribly dirty. Layers of dust all over. Room smelled of mold

Plussat: I loved the trendy decor in the room (black with lots of individual rooms). The view of Hassan mosque was impressive. The hotel service was great.

Miinukset: The breakfast selection was disappointing.

Plussat: I like mostly the orange juice they serve

Miinukset: They need to put more options for breakfast buffet

Plussat: Location

Miinukset: The rooms and hotel getting old and dirty. It doesnt look like Sofitel

Plussat: The staff were friendly and helpful. The location is very good

Miinukset: The breakfast buffets don’t have fresh vegetable s, you can order a salad but it take time... When we finish the soaps they didn’t put some new ones. And the floor was sticky.

Plussat: The staff is very helpful and friendly. Bassma at the reception helped to solve some problems about late check out and payments. Thanks a lot, everything was done professionally and with a smile and respect!

Miinukset: Very dirty hotel. Rooms, swimming pools, bars... everything is dirty and dusty...i smoked a cigarette in the bar and next day when I came to smoke there again I found my cigarette and my tissue still there... nobody cleaned.. and it happens about everything... And needs refurbishment. It is located in the centre of the city but the area is very poor, dirty and with the market and constructions next to it. Actually I would never say it is 5 stars... Only the smiling faces of the staff make your staying a bit nicer. Thanks guys!

Plussat: The Staff , their hospitality especially mrs zeinab in the lobby bar is a great , vey kind lady who helped us , me and my wife a lot in every way , also the staff in the reception , in the breakfast lounge and the concierge were very helpful indeed , very efficient and so polite people

Miinukset: Breakfast was not all the time fresh or variant , but they tried to their best to improve it when we notified them

Plussat: Very friendly staff .. More than excellent

Plussat: The location was nice, the view from the room was beautiful (the Atlantic Ocean and Hassan II mosque), the bed was so comfortable and the bathroom had everything I could need.

Miinukset: The price was high and didn’t include brekfast

Plussat: The room was excellent and the view was amazing. We booked a panoramic view room. We were very happy with the room when we first arrived. A free bottle of wine was a nice addition as well.

Miinukset: We were very disappointed in our inability to have a meal in the hotel restaurant. Upon arrival the check in staff mentioned the restaurant and we decided to eat there on our last night in Morocco as a special meal. The usher who took us to our room also mentioned the restaurant. However when we arrived at the restaurant that evening we were told there was a large booking and there were no tables available. We were very disappointed but were told that the bar upstairs offered the same menu and we could eat up there. The bar was noisy and definitely not the intimate atmosphere we were hoping for but we went up anyway. When we went to order food we were told that the menu was not the same and only a tapas style offering was available. More disappointment but we like tapas so we decided to stay. However neither of the first two items were available and when we asked what was available the waitress gave a vague indication of a few dishes. That was the final straw so we left. We ended up going to a nearby burger place called Blend. Not the romantic dinner we hoped for but it was very good. Two other issues were of concern, upon checking in we were told we didn’t have breakfast included, however when I checked our booking we did have breakfast included. We sorted it out but shouldn’t have had to. One other issue was that when I paid for the hotel they took out a lot more than the price of the room. I only recovered that later and when I queried the amount they stated that they take out more than the cost to and possible additional costs. The amount would be corrected on check out. I was fine with that but would have appreciated being told that at the time of checking in. Overall these experiences soured our stay at the hotel. We won’t be staying there again which was a shame as the hotel was lovely, the confusing and contradictory information provided has put us off.

Plussat: Sky Bar

Miinukset: Strong Smoke odour in a non-smoking room

Plussat: Very spacious and comfortable room: I got upgraded so was certainly pleased. It's perhaps not quite at the level of the true 5* palaces in other countries but that would be a small gap, everything is perfectly fine and it's one of the rare places where the Internet functions well!

Miinukset: Breakfast too expensive. Just cross the road and get a proper local breakfast at a tenth of the price

Plussat: I like location

Miinukset: Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .

Plussat: Staff / Service Food / Room service Cleaning

Miinukset: Car park service

Plussat: I like the spacious room & the bed is very very very comfortable. I like the welcoming green tea & friendly staff.

Miinukset: The lighting in the room & bathroom was very low.

Plussat: The view from the room is absolutely gorgeous. I also love their indoor pool and jacuzzi which is brilliant for pictures..

Plussat: The rooms are big and confortable

Miinukset: One of the rooms we got was smelling very bad, something like humidity and they could not remove it (aircond helped partially keeping the smell away). We woke up at night due to the bad smell. Very bad service at the breakfast, the staff does not take care of the customers, no more water bottles, no more glasses, no napkins, you have to ask and ask and ask to get things. A shame in such a nice hotel.

Plussat: Nice Hotel. Great Room.

Miinukset: Too much scent/perfum in the hallway, and especially in my room. Too much, too much!!!! At first I wondered if they were trying to hide cigarette smoke in my nonsmoking room - but that scent kept strong throughout my stay, it was really too much - and I am not sensitive to perfumes or deodorants. Headache inducing. Terrible. Milk/cream for the coffee machine would be nice.

Plussat: big room. definitely best price quality ratio

Miinukset: sometimes cause it is close to the road, too noisy

Plussat: Must be one of the best hotels in casablanca. I was pleasantly surprised.

Plussat: friendly, helpful staff good breakfast

Miinukset: location quality of food apart from breakfast

Plussat: the bed was famtastic

Plussat: Excellent breakfast

Miinukset: Not too many TV channels

Plussat: size of the room friendly staff

Miinukset: Location - no shops or restaurant in the area from my room I overlooked derelict buildings the hotel observed the Muslim doctrine of no alcohol subsequently no bars

Plussat: Our stay was perfect.

Miinukset: Our stay was perfect, however, no shops or restaurants within walking distance.

Plussat: The room and bathroom was huge! Bed was super comfortable. Supermarket a 2 minute walk away which is always handy! The hotel wasn’t very central. However, I still managed to walk to the Hassan II mosque and main centre in around an hour. After a 23 hour flight I quite enjoyed the walk!

Miinukset: Staff were generally very helpful and kind. Special thanks to Hamza at the concierge. He was wonderful. One of the gentleman working at the reception wasn’t the friendliest. Which was disappointing as he appeared to be one of the managers. I left my bag in the storage the day I checked out. When coming back to collect it he was a bit rude and made it seem like a real effort to retrieve it. However, the lady he palmed me off too was very friendly and helpful.

Miinukset: Did not give me invoice, after giving me two different email address, still no one reply

Miinukset: Only the loppy was little hot

Plussat: The building is new

Miinukset: Service was very poor.. staff untrained.. room was not prepped.. no clothes hangers in the closet, no face towels, no bottle of water, no coffee tea complementary and the room didn't have any information regarding the hotel and the facilities in it there was no menue for the room service. And I raised the issue twice with the reception staff and got nothing.. everytime I came down there were bunch of them chatting loud with each other unprofessionaly... difinatly 2 star service 3 star overall bcs of the building

Plussat: The room was very big, comfortable and clean. It was located very close to Old Medina & other places, cafes & restaurants. Breakfast was ok, there werent a lot of variety but still delicious.

Miinukset: The only problem was that the internet was really slow when you were in the room. At the lobby, it worked perfectly.

Plussat: The location.

Miinukset: Your staff!

Plussat: The hotel was well presented and rooms were quite spacious. Beds were comfortable and the bathroom was large. There was plenty of hot water and all the usual amenities. Especially appreciated the long shelf/bench in the room for suitcases etc. The dining room was spacious with an excellent selection from fruit to cooked options. Service was pleasant. The room was very clean with good linen on the bed. Our cleaner Bouchia was efficient, friendly and polite. Conveniently located for exploring, our stay was excellent.

Plussat: Location from airport & proximity to major attractions in Casablanca. We were able to walk to see various sights & very interesting period architecture. Plenty of choice for eating out, while not fine dinning great cafes & bakeries close by. Staff very friendly and professional, especially Bouchra, who cleaned our room 704. Such a welcoming lady, who made sure everything was perfect, thank you. Beds & bathroom are excellent, along with no disturbance from the street, so a very enjoyable stay.

Miinukset: Breakfast offerings varied from day to day, with sometimes less fresh fruit. Coffee improved once the fully automated machine was provided.

Plussat: Location and good facilities in room. 24 hour front desk.,

Miinukset: Difficult to locate exact location because of highly placed signage outside and no street level signage.

Plussat: The location is 7mins from CTM by taxi. We checked-in the hotel late at night so the room service was quite useful and yummy. And also it's 15mins to Gare de Casa Port by foot so we think this hotel was the best for our transit before flight from Casablanca. The room was big enough with stairs inside, the bedroom and bathroom at the 2nd floor. All equipment was in good condition and comfortable. Staffs were very nice especially the lady at front desk was very kind and friendly.

Plussat: The hotel's location is perfect - walking distance to the mosque, seafront and the old town. The hotel itself is good but less than 4* European standards. The bed was comfortable, facilities adequate and the air conditioning worked well. The staff are all well mannered and helpful. The hotel takes cards. The check-in and out was swift. Breakfast was adequate and plenty to choose from. Definitely worth the price.

Miinukset: The smell of cigarettes is everywhere, even the bedding smelled.

Plussat: Great Staff and big room size, centrally located in Casablanca. definitely recommend it.

Plussat: Clean, spacious. Value for money

Plussat: Breakfast was huge with many choices of western and Moroccan foods. Waiters are very nice. The room was large with good hot water, and the internet was fairly fast for Morocco. The hotel is within walking distance of the twin towers (with the 28th floor bar and view), and the Sqala/Medina area and very close to my fave salon called Carita. At dinner in the restaurant, I ordered Chicken B'stilla which was the absolute BEST I have had! It's a favorite that I order a lot, but theirs was the crispest with loads of crunchy almonds among the chicken--delicious! The young Concierge was very helpful with maps and advice on walking the area.

Miinukset: The guys outside did not want to cooperate in finding me a taxi to another part of the city. They were not interested in helping me and the doorman was not supporting me to get a taxi either.

Plussat: Included parking in front of hotel.

Miinukset: Ordinary hotel. Breakfast. This is a « transit » hotel.

Plussat: The breakfast was good and the room was comfortable.

Miinukset: The staff was a little mixed. Some were helpful and friendly while others were not. The location was not the best. Fortunately we had only one night.

Plussat: I didn’t get the invoice as money was ductedet from my card by booking.com

Plussat: Front desk Yusuf was amazing. Helped me a lot. I will be back to novel again because of his amazing service. From Suleman south Africa

Miinukset: Bath towels old. Bathroom and toilet needs upgrade.

Plussat: Is in the center of the city and close to everything,

Miinukset: My wife had to go downstairs twice asking to get the room cleaned since they didn’t clean the room in two days,

Plussat: breakfast

Miinukset: no swimming pool didn’t clean the rooms

Plussat: Nice thank you

Plussat: Thé breakfast

Miinukset: They didn’t clean our room until we left.

Plussat: Staff were excellent. Very accommodating and helpful. Good location right near the train station and medina. Clean and comfortable.

Miinukset: They don't offer airport transfers. No milk or stirring utensils to go with the tea and coffee. Not many TV chamnels in English.

Plussat: Very friendly staff. Special thanks to the night manager - Hisham - he was very pleasant and did everything he could to make the stay wonderful. Also, a special thanks to the housekeeping and room service teams - they really did a fantastic job and everything was always clean and the food very tasty. Thank you!

Miinukset: Room size need to be looked up