Courtyard by Marriott Chicago Downtown/Magnificent Mile

Location and room were amazing. Staff was great. Overall a lovely experience.

The hotel overbooked so we did not get the room we reserved/paid for. The staff tried offered us points and complimentary breakfast at the lobby restaurant. While it worked out fine for us, had our party been larger it would have been a disaster.

It was close to Michigan Ave.

The parking was very hard to find. There are not signs to tell you the hotel name. We had to call and ask. Once you pay for parking at the hotel you only have 15 minutes to exit. We had to wait for the bellman for our luggage and came close to the end.

Central location within walking distance of many stores and restaurants; Close to Magnificent Mile; friendly and helpful staff; Clean rooms; Free Wifi

Pool water was cold and dirty