Sheraton Grand Chicago

Sheraton Grand Chicago

It was a great location and the staff was very friendly.

I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.

Great location

WAY TOO OVER CROWDED, we didn't get the room we requested and had to change rooms the second night. Overall, not a great value for the money. I would stay elsewhere next time, since there is a ton of hotels in that area.

Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!

My credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!! Also... When making my reservation through Booking.com, the Sheraton Chicago didn't have my reservation in their system!!! Booking.com had to fax over my reservation twice, hence the double charge on my credit card!!!!

Bed linens and beds were comfy.

Motelish

I liked the central location of the hotel.

I think the charge for internet-acces is ridiculous, the room-service sometimes took very long (1,5 hour) and they tried to charge me more than what I had originally booked for.

Location of the hotel was close to downtown and many activities

I would like wireless internet in guest rooms (for free)

Additional price for fittness facilities ($12 per/person per day);Long-distance rates (over $10 per minute !!!), spring water provided in rooms - almost $6 per 1,89L bottle

Was ok Thanks

Dirty cutlery/plates left by the cleaning staff left in the passage for more than 24 hours.

Comfort and the attention of the reception employees. The location is also excellent.

The room was not clean. I found a dirty glass under the bed. Besides, dirty plates remained for long hours in front of the doors of some rooms. I really hope it was an exception: that´s why I keep on recommending the hotel.