Chongqing hotellia

Plussat: Hotel is about 200 meters from the metro station so it is convenient to travel around. The room is nicely decorated, spacious and clean. Service and breakfast were great. Unfortunately, only local sichuan foods are available nearby the hotel.

Plussat: cleaning stuff are very good. at the centre of the city

Miinukset: door boys are not working on focus, they are talking anf playing phones, forget to open doors for you

Plussat: Service - The staff there are extremely friendly and do their best. Mike in particular did a great job. Very flexible staff there too which was the saving grace. Location- Unfortunate that the location is quite a way off jiefangbei etc. About 10 to 15mins cab ride away. About 10 yuan. Short ride but still inconvenient. Youd be able to make the most of your trip staying closer to the sites. Room - clean, big enough but the aircon wasnt working so it was quite hot at night. You have to pay for wifi which isn't great.

Miinukset: The aircon wasnt working. Wasnt a comfortable nights' rest.

Plussat: Nice swimming pool and gym facilities

Plussat: Everything was perfect. Special the two guys when I checked in they give great upgrades suited by great smiles and great deal. Also Leeann is awesome and all the staff. Definitely I will back again. See you guys

Miinukset: Nothing everything is great

Plussat: Hyvä aamiainen.

Plussat: The room was clean and spacious. The staff were very helpful

Plussat: The best hotel experience in China, will definitely choose it again when in Chongqing ❤️ Everything was perfect ❤️Super clean room, good breakfast and polite staff.

Plussat: the washing and drying machine is awesome and is a must-have in such a city where you got extremely high humidity and hotpot smell on every pieces of your clothes (lol). have to say that such machine contributes a lot to my rating for the whole stay. the equipment is new. bed and sofa are cozy. breadfast is just fair but convenient for guests tired of looking for one. hotel servants are all really helpful.

Miinukset: it's not far from the center of Jiefangbei with regards to the distances but you have to climb over a hill (or walk across roads with steep slopes or climb up long stairs) to get there - but fair to say all the above are typical daily experiences in Chongqing. can hear the noises from the hallway (I went there in an off season, but it may be more annoying if you go in a peak season).

Plussat: Staff at lobby were excellent, very polite and attentive. Staff serving breakfast were a little restless and didn't serve us the additional food that we ordered beside the buffet. The breakfast buffet is basic, limited choice for foreigner but good enough to fill your stomach. The facilities in the room was excellent. Everything you can think of is available. Our room was upgraded when we arrived. It was bigger than what we need, though it doesn't have the river view. Nevertheless, we can always go across the road to take in the full view of the river. Good location if you just want to be near the river. I loved the quiet environment as compared to the busy downtown, so this place was perfect. Hotel offers shuttle service to jiefangbei(downtown) every 30mins. Definitely recommend this hotel to other people.

Miinukset: The only con I can think of is the location. It's not within walking distance to attractions. It's around 20-25mins walk to the cable car station with quite a bit of stairs due to the hotel being located at the lowest street along the river. However, we were expecting this when we booked the hotel. You can always take a cab or use car hailing services as it's pretty cheap here.

Miinukset: The staff call me that I need prepay to reserve the room, even I provide the credit card.

Plussat: everything else ok.

Miinukset: the breakfast buffet was a little bit messy. not so many choices.

Plussat: I have stayed in Somerset across the country, this one is up to my expectations. The breakfast was exceptionally good, so was the pool

Miinukset: Bathroom appliances are a bit old, TV doesn’t have much choice of channels

Plussat: The staff, location and comfort.

Miinukset: Nothing

Plussat: The room was great, good size, big bathroom and comfortable bed. Cleaning lady very considerate and left us a fruit bowl and fruit knife when she saw we were having fruit.

Miinukset: Our stay was in the early part of winter and hotel had turned off aircon. Our room was too warm. The best the hotel could do was provide a fan and open our window.

Miinukset: I booked executive room but not worth it for money at all.

Plussat: Great room with a nice view, very clean. Staff were friendly.

Miinukset: Too hot! I was told that in the winter they don’t have air conditioning only heating coming through the vents. Even after turning the heat off and opening a window it was still very hot and I had trouble to sleep. Staff were friendly and gave me a fan, but it is still surprising not to be able to control the room temperature.

Plussat: The location is in the very center of the city and just 5 mins talk to the Times Square.

Miinukset: To be honest, the efficiency of the front desk should be really improved.

Plussat: Great Location, their staff are amazing!! Help me a lot, especially Hongbin Zhu, he helped me a lot.

Plussat: Everything is excellent. All the details are perfect.

Miinukset: Nothing

Plussat: Sijainti

Plussat: My husband got a birthday surprise when we came back after a day of outing. There were fruits and a birthday card placed on the bed.

Miinukset: None

Plussat: Kind staff, good location, excellent facilities, everything was good.

Miinukset: Nothing, Everything was good

Plussat: The location and the comfort of the Hotel it offers.

Miinukset: Location is off from main street

Plussat: Breakfast was amazing, specifically the variety of choices. The staff, especially Paul and Lynn were very helpful and kind. We felt very welcome.

Plussat: Paul was very helpful and the ladies at the front desk well groomed polite and beautiful, very nice.

Miinukset: Food in the restaurants, I tried them all were not up to my standards

Plussat: It’s clean and the staff try their best to help despite the language barrier.

Miinukset: The curtain that closes automatically. Quite creepy when you’re about to sleep and it suddenly closes on its own. The air conditioner that says 18.5*C but doesn’t seem to be really 18.5 since it feels quite warm and the blankets are all off when we wake.

Plussat: Clean and tidy room. Friendly and helpful staff. Buffet breakfast very good.

Miinukset: Mattress bit too soft.

Plussat: The breakfast was absolutely amazing, an enormous range of freshly prepared and constantly replenished world foods. Equally brilliant was the bed, incredibly comfortable and enormous.

Miinukset: If I'm honest, there was nothing to dislike.

Plussat: Staff unapologetic. After waiting for 30 mins. I complained and they immediately assigned me another room on a lower floor.

Miinukset: Room not ready when checked-in at 15.00 Told to wait till 16.00.

Plussat: Location and overall comfort

Miinukset: Customer service was UNACCEPTABLE! After check-out, I realized that I left a briefcase in my room with my passport etc. in it. But when I called hotel for assistance, I received nothing but only pointless arguments! How dare you the woman (at room service or customer) who answered my call around 10 am on June 24 (Monday)!!!! You are paid to serve the client, not to offend them!!!!

Plussat: Great location. Excellent view of the city. And most importantly, the bed is very comfy!

Plussat: Spacious room, nice view, great staffs, good location

Miinukset: None

Plussat: quite clean

Miinukset: Television is not worked

Plussat: The staff are very polite and helpful. They offered good advice of traveling and lent me power adapter during the stay. Special mention that Fenia Wu gave me a lot of help during my stay.

Miinukset: The room temperature is not controllable, it was very cold during night in October. The heating is not on. I requested carry away for breakfast on my leave, but it was not ready at early morning.

Plussat: Eggs a bit cold rest was fantastic!

Miinukset: Coffee on arrival at breakfast!

Plussat: The Breakfast was prefect big Varity of food , rooms are clean and big , super service quick response , Super Airport Transfer .

Miinukset: I don't have any negative points during my stay .

Plussat: Very good choice when you need to stay around the airport.

Miinukset: It is perfect, that there is a swimmimg pool there. But you have to wear a swimmimg cap! So I turned around...

Plussat: Location: right above a huge shopping centre, with ice rink, food court, designer stores plus more. Room: Super comfortable. Facilities: Impressive swimming pool and spa/sauna area, with the best view of whole Chongqing city.

Miinukset: The item listing on the billing system. It was confusing seeing all the taxes and extra charges listed together with room charge. It would be better to see them in different font or lighter colours?

Plussat: The hotel room is new and very clean. The bed is very comfortable. The river view at night is awesome. The breakfast is good. The staff is very helpful and easy to communicate. Overall this is a very good hotel.

Miinukset: This hotel is located in the center of financial district. There are not much street food around. A lot of food courts in the downstairs mall doesn't accept cash and oversea credit cards.

Miinukset: What a fantastic experience. From the time we arrived everything was 5star. Will not stay anywhere else when visiting Chongqing again

Plussat: Great location, on the top of IFS brings the easy access for luxury shopping. Great view from room. Great pool and gym. Staffs are super friendly.

Miinukset: Need to change lift for 3 times from parking to room. Aircon seems can’t be switched to cool mode which leaves room too warm. toilet stool is not strong, need to flush twice to get cleaned. Housekeeping needs more training, Housekeepings talk to each other like yelling outside the room which is a bit noisy

Plussat: I really enjoyed staying at this hotel. Is very high 54-61 floor oversee most building in Chongqing . Hotel is very new and great quality. Offers range selection of pillow, the house team regularly attends to offer clean room and not to mention direct access to the world class shops in level 3 IFS. Will visit again one of the best hotel for sure

Miinukset: You must be changed into swim wear in order to visit the pool or spa and wear a swimming cap

Plussat: Super clean, beautiful view on the city, it has everything you need, breakfast is delicious (fresh vegetables, eggs, toast, cakes, donuts, fresh juice, etc.), they bring fresh fruit to your room every day. They gave us a free room upgrade and some gifts (a little mirror, a package with hotpot spices, eye mask). Staff is really friendly. Definitely recommend staying here!

Miinukset: The building the hotel is located in is a bit of a maze. As others have mentioned, it's not easy to find. From the outside it's best to have your taxi go up the ramp of IFS I (building 1) and drop you off in front of the hotel. Employees will guide you to the elevator which goes to the 62nd floor where the reception is located. There is only one elevator inside the mall which also goes to that floor. Look for a glass facade with Niccolo written on it (not easy to spot). Go through the door and you'll find the elevator. I hope this helps! Other than a cute food court, the mall only has super expensive brand stores (LV, Dior, etc.). Lastly, it was a little bit annoying that they kept asking for a good review (asked 10 times). They even called us the next day to ask if we were satisfied with the service.

Plussat: Everything great value for money. Amazing service

Plussat: very nice hotel with great location

Miinukset: when we went to the pool, we were told that we need a swimming cap for everyone, even for our infant! We didn't have any but the ones they are selling were around 400RMB each. i found that very unreasonable, they should have told me that we needed the cap to get into the swimming pool when i check in...

Plussat: every minute spending in the hotel

Miinukset: none

Plussat: Nice room and breakfast

Miinukset: Still cold in the room. Only cold air despite cold weather outside

Plussat: I would be love to give a 10 scores of this hotel IF this staff is not appeared when I’m check-in and check-out. All the Staff are so friendly and helpful when I needed! Location are perfect for shoppers and NIGHTLIFE lovers. Very convenient to anywhere! Room service food is quite high standard compare to many other chongqing hotel . Except the air conditioning is a little bit too hot , However it didn’t effect me at ALL as they FREE upgraded to a deluxe room in 20mins ONLY at 1 :00 am ( with several times apologies)! Very efficiency and politely!

Miinukset: The story is too long to tell, I won’t waste a entire night of writing them out. Briefly of two main things of this staff name 刘倩（NEW- maybe ~ its her english name)—- This is only about check-out! ( check-in Is too long to explain of how she force me to pay extra because of my early check-in which it might my “fault” as my flight arrived to early in the morning, and the way she treating customer is too long to type!! ) I extend my stay until 6:00pm today( normally hotel charge extra half day price if checking out time is after 2pm and leave at 6pm). I called for help of carry my luggage at 6:03pm, I was late to check out about 5 minutes because I was waiting for bell boy’s help! While I was waiting, I’ve received a call from this Lady (刘倩), she said : I will be charged a full day price as I’m late to check out (for 5 mins)! I tried to explain my situation and I Apologized to her of late check out of 5mins! However she ignore all my explanations and keep saying this is a automatic system to charge me , that she can not help me with anything! In the meantime the bell boy came, I thought it might be better if I can explain more clearly of face to face. I went downstairs, I saw she was using her phone at from desk so I went to another staff to help me. Before I was trying to explain my situations, this staff not even mentioned anything about I’m late check out except that half day charges ( which I already accepted ). Then this lady realized I am the one who was talking with her over phone she finally put her lovely pink case phone down and came to my desk force her colleague to move away and taking over the rest of the works. I think she might be very regretful that she missed a chance to charge me more because of doing personal stuffs....

Plussat: High class, luxury, clean and tidy

Miinukset: The staff doesn’t felt authentic and proactive. And the cleaner kept on throwing away the tooth brush which doesn’t feel very environmental friendly.

Plussat: Staff very nice, room was perfect and location great! Hotel was very very clean!

Miinukset: The bar was not open to residents for the 3 nights I was there. Rather to a private party instead! Other than that a great hotel!

Plussat: Everything actually

Miinukset: Nothing

Plussat: The staff are very kind and helpful. I specially want to commend Aaron, Eric and Tim who are very warm and enthusiastic in recommending places of visit. They showed professionalism in their work! Good job guys for providing such an excellent service and also very patient with us. We enjoy our stay there! Thank you very much!

Miinukset: Nil

Plussat: Helpful staff

Miinukset: None

Plussat: The executive lounge was very nice and the staff were super friendly. The gym was also one of the best I've seen! Also Hurris was very helpful

Miinukset: My first room on the 15th floor was musty smelling.

Plussat: Great Breakfast. Nice Rooms. Good location. Staff tries to help.

Miinukset: Room Service too expensive and tasted really bad. Spa facilities out of functionality and partly dirty. Concierge is meh, management solved the problems though. Main problem here is that the experience for a western brand hotel is just a poor copy. Staff needs training badly.

Plussat: Very professional staff, especially Helen at the desk. It was a very nice experience considering the price i have paid. I have got a bigger room and everyone was friendly. The only issue, breakfast was a bit lousy and nosiy, for the rest i will go back if i am in Chongqing

Plussat: Great breakfast, very clean and new

Miinukset: Would be good if employees spoke a bit more English (basics)... ordering room service or wanting to get info on something can be really challenging or take much longer than you might think

Plussat: helpful reception staff , comfortable n clean room

Miinukset: hot spings not within hotel

Plussat: Staff are nice.

Miinukset: It's not very worth of money. Quite expensive and breakfast is not included

Plussat: location is pretty central Bed is comfortable enough Concierge in the morning shift try to help get taxi to meeting venue using his DIDI app, friendly but not efficient

Miinukset: We were upgraded from our suite room to a suite room with big balcony. Than only to be rudely told by reception desk that we are not allowed to use the little spa pool at this balcony. This is annoying and bad customer service. Lights in room is so badly designed, huge dark spaces with very little lights. Coffee machine in the room did not work, told the reception in the morning to get it changed, back from meeting at night, nothing was done. Restaurants closed early at night, and no food after 2pm to 6pm (only room service) Staff at reception desk is extremely slow, she cant answer to request to have a room facing the mountains. Took her a long time to photocopy our passports, processing of official receipts took a long time. Extremely inefficient. On arrival at the hotel, no one at the concierge came out to greet or help with luggages and we have to insist.

Plussat: The service and quality of Marriott

Miinukset: The location has limited amenities for now

Plussat: Nice location where u can eat local food at the main street behind the hotel and where near the merging way of the highway and the sky train . Nice view of the riverside. Nice room though the air-conditioning has to wait for an hour for cooling down. Nice breakfast which u can have the local taste. Nice lobby bellmen who always give u a smile with nice service.

Plussat: Excellent property with very good service, facilities, breakfast and views. Out of the middle of town but well connected by road and rail and within 30 mins walking distance of a large shopping mall. Reasonable price. Overall very comfortable stay and very good value for money.

Plussat: The staff, the breakfast, the bedroom, everything was amazing!

Miinukset: I gave me a smoking room which I booked non smoking room and they failed to arrange another one.

Plussat: Everything. Spectacular river wiew and skyline. High standard facility and staff. Good english competence.

Miinukset: A bit high price, but quite good value for the money.